OnlineBootStore.com
Reviews and Complaints

Beware! first of all, in terms of ariat boots if you return the item in the box and the box is marked in any way they charge you $8. If you no longer have the box, they will not accept the return. I ordered a pair of Ariat boots, same style that I had owned the year before. The fit was not the same, however, and I returned them in less than 48 hours for an exchange. 7 weeks has gone by as of today and I have not yet received any boots. I have canceled my order- unbelievably slow service.

Theboots look like they had been cleanedup or reoiled and the laces were on both of the boots and the factory tags not on them looks like they were retuned before . not real happy with my experience. i did call and could tell how far 100%satisfaction guaranteed it wasnt going to be.

Best customer service in an online company ever! I ordered boots from this company and both they and the manufacturer did not have my size in stock. I was emailed that my item was out of stock and was called hours later to suggest a different size item. I took their word and got the suggested item. I fit in the 11w Rocky better than the 11M! Couldn't be happier!

I ordered boots and never wore them or tried them on. The original return policy stated there was a $5.00 restock fee. Since I returned my boots, it went up to $8.50. . The service is very slow. Still waiting on my refund after about a month. I will not order from them ever again, and would not recommend them to anyone.

I am having a terrible time being refunded for a return that occured 13 business days ago. And the item was return two days after receiving the order due to poor fit. I cannot get an answer from anyone at the company. I will not buy from them or recommend them to anyone.

I am having the same problem with this company and will never do business with them ever again

Sorry, but I don't know who this person is.

If I am not mistaken, this seems to be the co-owner, Mr. Barry Braganza of Texas.

I order boot .I try and ware for one day. I find out red original spot on boot. I asked to exchange for it. They have apolicy to, can't exchange beacausse I ware for ona day.

Horrible experience! I ordered a pair of Justin style #J999 men's chukka on Dec. 26, 2011 The Bootbiz.com site listed a #J999 and A # 999 very similar boot, but not the same; as it was obvious in the pictures. I was very careful to select the correct # because I really liked the one and not the other. After I placed my order I received a confirmation that they had received it via email within minutes. So far, so good. A week later, Monday, January 2nd, I hadn’t received any confirmation as to whether the item was in stock or if it was going to ship or what. I called the customer service phone number during their normal business hours and got a recording that they were closed. I sent an email to custserv@bootbiz.com, and did not get a reply. I called the next day, January 3rd and I got a recording that the mailbox was full. I called again an hour later and was put on hold for approximately five minutes. When the customer service rep. finally picked up the line I inquired about an estimated shipping time for my order. She couldn’t tell me. I asked if they were in stock. Again, she couldn’t tell me. She put me on hold and checked and replied that they were in fact in stock but did not know when they would ship. I asked her to cancel the order but I was informed that I would not be guaranteed that it would be cancelled. After a couple of minutes of inquiring as to why I couldn’t cancel the order I gave up and told her just to ship the boots because I really liked them and would wait. I received the boots on January 9th, 2012. That’s almost two weeks later. That’s kind of slow for a product that was in stock the whole time. When I opened the box, lo and behold, they were not the boot that I was so careful to order. I called the customer service line and explained the dilemma. I was told by the customer rep. that I in fact did receive the right product. After a few minutes of insisting that I did not get the right boots, the rep. looked in the catalog and confirmed that there was indeed two very similar styles and with two similar product numbers. I was told that I could return them but they would notify me in 24-48 hours as to whether or not I would have to pay the return shipping for a mistake that was not mine. I received a call 48 hours later and was told that it was a style change by Justin boot and that Justin did not notify them, as a rule when there is a “minor change” in the style and it was, basically, not their fault. The style, in my opinion is obviously different. I told the rep. that both styles were listed on their website. (They have, since that order, updated their site and only list the one style). So, I have to return the boots at my expense, and wait an additional ten days beyond the 5-6 days to ship to get a credit on my account. The whole experience was a debacle to say the least. Never again will I order from Bootbiz.com! buyer beware: It appears that they go by a few different names on the web. I got emails confirming my order from bootbiz, online boot store, JGear.

So they didn't have your your boots in stock, the company who made them didn't have them in stock to ship and they didn't charge you for not having them? What seems to be the problem? Sounds like they did everything they should have.