Onlingo review: Unable to cancel subscription 86

When you try to cancel make sure its on that same day otherwise they are going to say that their shipping is automated and there is no way of stopping the shipment from going out. And that you would have to return this item when you receive it.

I have been unable to cancel my subscription, which I tried to cancel immediately after placing my order, and so far unable to reach by phone.

Will not refund my money since I returned the DVD unopened and untouched.

NO MATTER WHAT YOU DO... after they charged the WRONG CREDIT CARD, they STILL refused to remove the charges!

Their 800 number is on their website and they have a 30 day refund policy. I called and got a refund. Those that don't want to keep the product should do the same.

have you figured out how to cancel it cuz i havent and i want to so i dont get charged for some other random ###

I was wanting to cancel my subscription and was having difficulty determining how to reach OnLingo. As I read the string of comments, I was able to utilize the phone number provided and received an immediate answer to my question regarding canceling my subscription and return the last item received for credit. I received good customer service.

I must say, that as angry as I was for getting these without wanting more than the "free sample" I got hold of customer service immediately and within 2 minutes cancelled my orders and was off the phone. So customer service was quite good. Now we'll see if they actually stop coming.

I was taking an online survey and during this another survey popped up. I believed this to be part of the original survey but now see that is was a total scam. There was an offer to get this Spanish CD for shipping and handling of $6.95 which I thought wasn't bad. How wrong I was! I had been scammed!

In the very small print which basically a disclaimer that states to the effect that you must cancel the order within 24 hours. If you receive you receive the CD you paid $6.95 you have two weeks to call them and cancel otherwise they assume you have given them the right to charge your credit card $70 dollars monthly each time they send you a set of CD's. ALL I WANTED WAS THE $6.95 ONE!

I don't know if the program is any good because I haven't opened any of them.

I will say that it is my fault for not reading the VERY SMALL DISCLAIMER at the bottom of the survey! Do not fall for this.

I now have 7 sets of CD's that are unwrapped and new. I called Onlingo and they we very polite and said they would only refund the $70 for the latest CD I received. I asked the rep what other re-course I had like the BBB or the Attorney General and then I ended up with a supervisor who in the end stated that they will refund the last two sets for the full $70 each but the 5th set of CD's can only be refunded at $45 because of re-stocking! $25 dollar charge for re-stocking a CD! I will have to pay close attention to my credit card statement to make sure this happens.

There is nothing else the supervisor could do so I got off the phone thinking that at least I may get some money back. Thay's yet to be seen. In the meantime I have the 5 other discs unopened that cost $350 that will never be used. The supervisor did politely state that "there is always ebay".

DO NOT DO BUSINESS WITH THIS COMPANY! The sales method is underhanded at best and is very close to misrepresentation and fraud. They hide behind their "policy" instead of genuine customer service. If this was a food product, or a short-life product, or a hygiene product I could understand not accetping a return, but unopened CD's! Give me a break! Beware!

If a company has a good product then they shouldn't have to resort to this underhanded way of selling and at the very least take back unused and unopened product from unhappy consumers. If anyone out there has found a way to get their money back or if there is a class action lawsuit I would sure like to know.

does anyone know how to get them to cancel the continuous billing...

"I received the first package on a Monday and called them on Wed at [protected], pressed 3 for customer service, was immediately connected, received a cancellation tracking #, the reps name, and a confirmation email with return information all in less than 2 minutes. I had read all the horror stories about this company online but if you read the fine print and follow the rules which all companies have to set up, you won't have any problem canceling."

I had the same experience. It was a 1.5 minute phone call and I didn't put up with any resistance. I got what I wanted without any hassle.

Well, I have a phone number and I talked to customer service. They sent me an e-mail that is supposed to have a print out form of an RMA on it. It sends me to wikipedia and cannot find my information to get the printout. When I first called to cancell they told me to wait and they would send me a package to ship the product back to them. I waited, then I got this e-mail stating that if I did not send it back by a certain date they would charge me for it. I called and told them what they had told me, he told me to print the RMA form and send it back. Well, I can't obtain the form so I will call them again and ship it back. As far as I am concerned. I will be very cautious of anything from Vegas, or Canada from now on. I will not even consider dealing with anyone from the places.

I have received four CDs from Onlingo over the past few months and called to cancel my subscription about five minutes ago. I waited about 30 seconds before my call was answered and asked that my subscription be canceled. I was asked why and offered a promotional discount but rejected the promotion and continued with the cancellation. It took less than five minutes total and I received an email confirmation stating that my subscription was canceled and my bank account would no longer be charged.

I have been unsuccessful in stopping the orders of onlingo languages. I just received #2 yesterday and I will not open it. Please help me reach this company to have them stop automatically sending these languages.

I went to the Better Buisness Bureau website and found the following information. I hope it will help some of you:

Back to top
Business Contact and Profile

Name: OnLingo
Phone: [protected]
Fax: [protected]
Address: PO Box 1566

Suisun City, CA [protected]
Original Business Start Date: January 2005
Local Start Date: June 2005
Entity: Limited Liability Corporation
Incorporated: July 2005, DE
Employees: 25
BBB Accreditation: This company is not a BBB Accredited business.

I requested Onlingo's trial offer, but it was never received. I thought nothing of it until the following month when I noticed a charge of $79.95 made to my checking account. When I inquired, Onlingo stated I ordered their product, I told them this was impossible since I did not recieve the the original package. An Onlingo Representative stated they had a tracking number, therefore the package WAS received!

During the past two weeks I have argued with Onlingo in an effort to stop additional charges, in addition I have signed a letter stating my package was never received and fax it to them. Onlingo assured me the $79.95 would be refunded within two business days; it's been a week and I have to receive a refund!

For anyone considering doing business with this company, I say BEWARE! This company is a scam artist and excellent at finding ways to take your money without providing a product. They have also made it virtually impossible of getting your money back if you are not happy with their product.

I got scammed as well. Have 3 unopened CD packages which I WILL GET A REFUND FOR. LIke someone mentioned, Onlingo's parent company is Syndero Inc. Here's all the contact info I found on them. I hope this helps people resolve their issues. Don't back down...they can't hide!

(Main contact for Onlingo)
Dan Ellis
PO Box 1699
Suisun, CA 94585 US
Email: technical@syndero.com

Syndero, Inc.
Syndero Inc.
99 Rhode Island Street - 1st floor
San Francisco, CA 94103, US
Phone: +1.[protected]

General Inquiries:

For all general information about Syndero please contact us
through the following email or phone number below.
Email: info@syndero.com
Phone: 415.294.7720
Media Inquiries:

For all media inquiries, please contact the Syndero Public Relations
department via the email or phone number below.
Email: cmorris@syndero.com
Phone: 415.294.7720
Customer & Product Support:

If you are an existing customer or have any questions regarding any of our
products please contact us by calling the phone number below.
Phone: 1.800.747.3046
Sales & Business Development:

If you are interested in selling our products, or a potential partnership please
contact through the following email or call the phone number below.
Email: bizdev@syndero.com
Phone: 415.294.7720

San Francisco - Headquarters

99 Rhode Island Street
San Francisco, CA [protected]
Phone: 415.655.8000
Fax: 415.977.0497

I ordered a CD, but it was part of a survey where i had to complete 2 offers. I can't afford to pay anything, so I was looking for free offers and this was one I found. I got the CD a few days later, played it once, and lost interest. And now I found out the $80 was taken off my card. They might try to say it was in the ad, but if I knew it was only a trial offer, I never would have ordered it. And now that I want to send it back, I can't find anything that supports their "guarantee".

onlingo sucks-havent opened up the package-but I ve just received my second(unwanted )cd-I too, just wanted the first one, i THINK i GOT SUCKERED IN BY DOING A SURVEY AS WELL... NOW I HAV TWO-! i DO HAVE A PHONE NUMBER, WHICH i got off my bank statement- it's [protected]-m-f 6a to 5:30p and sat 7-3:30, I'm putting disputes thru to my bank, and telling them that these are unauthoerized charges... I'll closemy bank account if necessary, screw onlingo, I dont want to learn french THATbad!

i too was scammed by onlingo.com and am being charged for items i do not wish to recieve. i was able to contact a customer care representative within seconds earlier today to cancel my order but still have to pay for shipping. i also emailed ctanner and bklaus in hopes to get to the bottom of the situation. i have notified my lawyer and card company. hopefully this does not get out of hand. i am considering putting something together to warn people of this companies fraud and dishonesty. and would like some support...

On 05/12/09, I ordered a language course in Russian, on 05/14, I received a second copy of a Spanish course that I had ordered & received early. I wish to return the Spanish course, and receive my Russian course ASAP! Thank you. Kevin D. Smith

Call lasted 4:44
[protected]

Immediately got on with a customer service guy. He told me that it was discounted (the first CD that I was going to get) only $24 something... so considering I like languages, I figured it'd be a cheap way to learn a little bit of another language. I agreed, he shut down my account so there'd be no more shipping or billing. We're good to go. Seriously, one of the best customer service calls I've ever had. No jokes. :)

Oh, and I just got an email that everything was canceled and shut down. :) Cake.

When you sign up for Onlingo you CHECK a box that says you read the terms and conditions. If you didn't that's your fault. It is explained in plain English how the program works! READ READ READ people. It's not fraud and not a scam. Peace out.

Oh and you can EASILY contact the customer service representatives and they will work with you according to the return policy! Nothing in life it free...always look into what you sign up for!

Onlingo just makes it practically impossible to cancel I just called and got someone fairly quick but had to be super forceful for them to shut up and finally cancel on me. As a college student I couldn't afford the 70+dollars that they are charging for such poor service. Very frustrating.

I TOTALLY AGREE THAT ONLINGO IS A SCAM. THE PERSON I TALKED WITH "EVIAN" WAS OBNOXIOUS, RUDE, AND TOTALLY UNCOOPERATIVE. I ALSO DID NOT RECEIVE ALL THE CD'S HE CLAIMED WERE SENT TO ME. ALSO, THEY CHARGED MY CARD WEEKS BEFORE THEY MAILED THE CD'S AND THEREFORE CLAIM THE 30 DAY GRACE PERIOD WAS PAST.

I WISH THERE WAS A WAY TO ALERT EVERYONE TO THE FACT THEY ARE LIARS AND CHEATS.

[protected] this is the number for them that i got from my bank. it only took a few minutes to reach someone and fully cancel.

my account is now over 200 dollars overdrawn and i never received their cd plus when i ordered it it was 5.95 and they charged my acct. 75.95 im a single mom and need every cent i have i was hoping it would help my kids in school and instead they cant get their school clothes and supplies! this company needs to be shut down shame on them!

I just spoke to rep and a supervisor who were both very uncooperative! They will not help get my money back and insist that i misunderstood the agreement even though i never received there cd. Are there any lawyers looking into this company? I would love to file a class action suit against them!

I WAS able to cancel, and receive a reimbursement for the $79.95 subsequent charge (after the original $6.95 I thought I was ordering). At least I believe I will receive that reimbursement.

I just called the [protected] number and got an immediate customer service person on the line.

Initially she refused several times to refund any money, stating that I had "agreed" to request a refund within the two week trial period upon receipt of the CD. Of course I never saw anything about the 2 week trial period, or the subsequent charges of $79.95.

After refusing several times and my asking several times if there was no other recourse for refund available she said that she could give me a partial refund of $24.95.

I told her that I would take a moment to consider if I would pay the $24.95 or contact the Better Business Bureau directly instead. She IMMEDIATELY said that I had spent enough time on this matter and that she would refund the $79.95 fee, and also cancel my subscription for further materials/charges.

Supposedly there will be a reimbusement to my credit card within 1-14 business days. Supposedly confirmation will be sent to me via e-mail.

She was very businesslike and kind, but until I pressured with contacting the Better Business Bureau she was not going to budge on the refund.

(S. Ash 9/1/09)

I agreed to try Onlingo to pursue learning conversational Spanish. The company said I would have a 14 day trial period. The truth is I had less than 7 days. The trial starts at the time of order, not at the the time the customer recieves the product. They charged my credit card $80 dollars the same day that I called to cancel my trial. I called to cancel on day 7 (well before day 14). I am returning the product but they are keeping $20 for re-stocking. What a FRAUD! Do not use Onlingo and warn all your friends!

buyer beware. There is a restocking fee in their terms. Some places will not give your money back. Try any software that is open and try to return it at a store. Only if it is not working, then they give you the same thing. No returns on all Software. They are worried that you copied the info and wanted to return it and get your money back.

The term states "START YOUR FREE TRIAL TODAY." Not when you receive the items. This is how the business makes their money. Make sure you read the Terms before buying anything.

I signed up as part of one of those ads to get a free laptop - I quickly decided that the required offers were too much $$ for my liking. I called Onlingo this morning (after signing up last night) and the woman on the phone was very nice. She still tried to pursuade me to keep the trial, then tried to sell the progrtam to me for $24.95 instead of $79.95, but when I insisted she agreed to refund my $6.95. If there are any problems I'll come back and let you know, but so far so good.

I agreed to the trial knowing I was also signing up for the subscription. I called after I received the charge for the first shipment and explained I knew I was on the hook for the $24.95 but to please cancel any future shipments. They agreed, but stupid me, I did not get confirmation. This month I was charged for $94.50, have not received any product yet, and they are now telling me all sales are final. When I called, the customer service agent said I never called before because there was nothing in the computer. Now I have worked in customer service for health insurance and know how hard it is to deal with angry people, so, while I did let him know I was mad, I made sure to tell him I was not blaming him, something got messed up and would he please cancel my subscription. He tried to sell me on a longer time between shipments, then basically called me a liar. Onlingo is not only crap, but they do not train their customer service agents on how to deal with "difficult people".

Dear whoever own this email,

I know this is illegal or whatever, but I'm only 12 and I saw onlingo on one of those sponsors to fill out on a macbook air contest...well i used my parents' credit card and it said it ONLY charged 6.95$ well i checked the email they sent and it said 79$ a month!
I will be in so much trouble but i am capable of doing whatever it takes to cancel it before it shows up on my mom's statement.

Please, please, please, help me.
I don't know what to do.
Please reply and tell me how to cancel it.

Regards,

Sophie

PS. I am so screwed.

Onlingo is an optional purchase in a nearly impossible feat to win a free laptop. My daughter, thinking she was helping with Christmas shopping, subscribed to Onlingo. The trial is FIVE days. That's an impossible amount of time to get to know a product and return it, even had I wanted it. Then, our bank statement showed an additional charge of 94.50 and I have not even received merchandise. When I called to complain, they said that we had agreed to the terms and conditions and could not do anything about it. I don't even have the product that they have billed me for! They said the only way to cancel the charge is through the bank. They were unwilling to simply agree to reverse the charge and cancel the account. If they believed in their product, they would not have such restrictive limits on their "free" trial, and they would not bill without product in place and communication via e-mail verifying that there is in fact a customer who would like their product.

Wow! I thought it would be a great trial disc. However, I was charged and twenty-some days later charged again for a Disc 2 eventhough I returned the first disc. They have refused to take the return and charged me for 2 discs. Since I believed this was returned, my account was charged $35 in overdraft fees because they charged me for both discs, and refuse to credit. Although the trial disc was offered, I should have not even entered into this fradulant business. Very Disappointed. Buyer Beware!

I ordered my CD a week ago. I just called and cancelled my subscription. The employee was very polite and helpful. She gave me an RMA number over the phone and also sent me a mailing label via email. The phone was answered on the second ring. I got a recording and I was speaking with someone within 15 seconds. I haven't seen any problems yet.

I consider myself pretty savvy and I was taken in by this crap. So I called my bank and cancelled the card immediately. Inconvenient, yes, but at least they won't get my money.

And I learned a lesson.Besides reading the fine print, do a web search to see if the company has tons of complaints as I did here AFTER the fact. My bad.

I called my bank (CitiBank) right away and a very helpful woman from the resolutions dept. called the number for Onlingo that they had on record. She did a three way call with me on the line and they emailed me a return label with code on it right away. They have just returned most of my money (20.00 short) so now I have to chase down the rest. I'll go through my bank again. Hope this helps.