OpenWeb review: Unlawfull Debit Order Billing againts my Bank Account 4

Just some tit-bits for your consideration and to give you a slight insight into the type of “business people” you'll encounter when dealing with OpenWeb: Billing /Accounts complaints on HelloPeter.com makes up for 19% for the entire ISP Industry BUT 30% of all the complaints against OpenWeb. Out of the 23 compliments received by OpenWeb on HelloPeter.com 17 has been first time users with only the single compliment made in OpenWeb's favor with no other trace of their usernames to be found anywhere else on the Internet. 2 of the names was also first time users with only the single compliment made in OpenWeb's favor unfortunately the names were too common to make any connection. The remaining 4 users seems legit but I need to add one user logged a complaint and a compliment. Google the following terms to get a better understanding of the magnitude of the fraud being committed: 1. THE TRUTH ABOUT OPENWEB (71 Pages) 2. OPENWEB ADSL FEEDBACK THREAD (833 Pages) 3. OPENWEB ADSL FEEDBACK THREAD (PT2) (415 Pages) 4. MY HELLISH FIRST EXPERIENCE WITH OPENWEB (14 Pages) 5. OPENWEB ADSL DUPLICATE ACCOUNTS, SHAPING, THROTTLING EXPLAINED(2 Pages) 6. THROTTLING IS RIDICULOUS: ISP(4 Pages) 7. OPENWEB ADSL CLASS-ACTION LAWSUIT(4 Pages) 8. NEW OPENWEB ADSL CONCERNS, COMMENTS (Read user comments) I've been using OpenWeb since 2011 but after logging numerous calls over a period of time about the ridiculous slow speeds and a repetitive cycle of just being issued a new username and password I finally had enough in April 2015. This “support method” would work for a while and then back to a snail's pace speed. I had a 10Mbps Telkom DSL line and a 4Mbps uncapped OpenWeb ADSL subscription at that stage and still the network speed was so pathetic that I couldn't even open Gmail during the day. On 16 April 2015 I send an email requesting that my subscription be cancelled to the support desk as well as to the downgrades department. I received a reply from Zelda Coetzee (Client Care Executive)the same day requesting that I address my request to the cancellations department. Following the instructions given to me by Zelda Coetzee (Client Care Executive) I send the exact same request to the cancellations department on 16 April 2015. To date I am still waiting for a reply from them. On 11 May 2015 I received an account in arrears notification from Open Web's accounts department. I forwarded them a copy of my cancellation request and copies of my correspondence with Zelda Coetzee (Client Care Executive) and as with the cancellations department I am still waiting for a reply.After this I considered the matter closed, I mean how can it not be? I've followed the instructions as given to me and notified a total of four departments within OpenWeb of my request to cancel my subscription. At that stage I changed banks and the account against which debit order was running was now used purely as a savings account and not closely monitored. Imagine my surprise when I took a closer look at my statement a couple of days back only to see that OpenWeb was still running a R339 a month debit order against my account. When I contacted OpenWeb, Robert Cape (Advanced Technical Support)informed me that he is “assuming” the process for cancellations has not been followed as per their T&C's and as such the account has not been cancelled. All because THEY ELECTED NOT TO REPLY to my cancellation request! The phrase that I found interesting in the TERMINATION OF USE AND DOWNGRADES OF THE SERVICE BY THE USER clause of their current T&C's(that was kindly emailed to me by Robert) is the following: Only once a cancellation reference number has been issued will the user's account be deemed to be cancelled.SO IT'S UP TO THEM TO ELECT WHEN THEY WILL ALLOW YOU TO CANCEL. They intentionally delay or ignore your cancellation for financial gain which boils down to plain and simple fraud. Robert advised me to go thou the cancellation procedure AGAIN including the one calendar months' notice period even after he acknowledged that my original cancellation request was indeed received! I find this utterly ridiculous and unacceptable. He also requested me too refer to the T&C's I agreed too when I signed up. I requested a copy of the2011 version of the T&C's and again I am STILL waiting for a reply.