Optical Outlet review: Customer service

On February 8th at 1:45 p.m. I had an appointment at the optical outlet. I waited a long time to be seen the eye doctor. He called me back never friendly very cold I asked questions and could never get an answer. Went out with my glasses that I wanted cuz I already picked them out, sat down at where I was told. We started talking about the glasses me and the salesperson. It's two pairs for the price of $69 well I'm going to pay more I expect that because I have progressive lenses. So I bought sunglasses and other glasses to have them photo Gray. Okay I'm a lot more than I wanted to pay so I decided to change some things. Take the photo Grays off the regular glasses. Then she told me the progressive lenses I have for the other ones were cheaper. So that's what I went with what I normally had. Taking that those off I was able to afford the glasses come to $219 I gave her $220 she needed to go get change. I guess she didn't like it that I changed it maybe she works on commission I don't know but I changed it so I could afford it. She refused to bring my change out because she was pissed off at me for changing what I could have to do what I could afford. So she sent somebody else out with my change.

Now on February 17th I had to go back to pick up my glasses. At first I did not recognize the woman behind the counter. She asked my name Diane Marner I told her. Never saying a word I watched her walk over get my glasses put them on a table and put down an appointment for another eye doctor I'm the see. Then she walked away left me sitting there with two pairs of glasses and an appointment sheet. Then another lady came over she was so sweet and help me with my new glasses. So between the eye doctor and the first salesperson I wouldn't give you two cents for this place. Somebody needs to train people and customer service. Cuz I sure would not recommend this place