Ortho Virginia at Memorial Hospital review: Incompetence

Look at the reviews on this site all of them are Negative

I will not give a rating for Ortho Virginia at the Hanover Memorial Hospital location they deserve a zero. My wife has 4th stage lung cancer it has spread to her bones, spine and stomach. She is in a tremendous amount of pain every day. She is currently taking Morphine, Oxy Codone and Tylenol which are not relieving her pain. We were recommended to go to Ortho Virginia for a Nerve Ablation procedure to relieve the pain in her back.

We scheduled an appointment approximately 10 days in advance for the June 21st appointment. On the day I scheduled the appointment I explained that Marilyn has cancer in various areas of her body including a tumor on her spine at L-2 and T-10. I asked if they could perform Nerve Ablation on her. The women I was speaking with to make the appointment ask me to wait on hold while she checked with the Doctors office, she came back to the phone several minutes later and said yes, they can do the nerve ablation on her.

We arrived for the appointment with Andrea Kysor (Nurse Practitioner) early Ms. Kysor’s nurse assistant came in the room and said she had a couple of questions. In between her asking questions I restated that Marilyn has cancer and a tumor on her spine around L-2 and 10-10. I politely asked Andrea Kysor ‘s nurse why she didn’t call me back after I had left several messages in advance of the appointment day inquiring if they would like for us to bring CT scans, MRI’s and the associated Radiology reports, she didn’t have an answer as to why she didn’t call me back. It’s very obvious to me now. Andrea Kysor ‘s nurse a few minutes later said we need to take an X-ray. Marilyn was taken to get an X-ray.

20 minutes or so later Andrea Kysor entered the room she introduced herself than said Doctor Gibellato doesn’t have the skills to perform a nerve ablation on a cancer patient with a tumor their spine. They knew in advance when we made the appointment that my wife had a tumor on her spine. I had explained that this was causing the pain, that the tumor pressing on her spinal nerves was the reason for the appointment I told them in advance of them taking the X-ray. I also left the message stating she had tumors on her spine when I asked if I should bring CT scans, MRI’s and the associated reports.

Rather than telling us that Dr. G didn’t have the skills to perform a nerve ablation on a patient with a tumor on their spine in advance when I called or before they took Marilyn to get an X-Ray they waited until the X-Ray so they could bill Medicare and Anthem of additional money.

Ortho Virginia made an appointment with me for my wife knowing she had a tumor on her spine. Please keep in mind they made this appointment after I asked if the doctor could perform a nerve ablation with a tumor on the spine. Then after repeating that she had a tumor on her spine statement while in the exam room they said they needed an X-Ray.

This appears to be predatory behavior. Ortho Virginia is taking advantage of people with cancer; my wife is in excruciating pain daily she waited 10 days to get an appointment. How callous is a doctor, a practice and its staff who have advance knowledge of a tumor being on the patient’s spine to make an appointment knowing that the doctor at Ortho Virginia can’t complete the procedure that will alleviate their pain because he doesn’t have the skills. Before we left, we asked them if they knew of A doctor who could do the procedure on a cancer patient with Tumors on the spine they said they could speak with the doctor, they were sure they knew of someone they would get a name and contact information and call us back with it.

Two days later when I didn’t hear back from them, I called to speak with the Practice Manager Sharon she was useless absolutely no help. I explained what took place with being given false information as to the lack of skills of Dr. Mathew Gibellato to work with cancer patients. Sharon Practice manager told me she would look into it and call me back. She didn’t call back I had to call her. She attempted to tell me that the same nurse assistant to Andrea Kysor PA tried to call UVA hospital 2 times and sat on hold for 30 minutes. I told her that was a lie. I explained that UVA Cancer center doesn’t operate that way I explained that we had been associated with them for five years. I explained that you don’t call and wait for a doctor’s office nurse etc to answer. Rather the UVA operator takes all the calls either connects you, pages the person, or they take a message and the doctor or doctors nurse calls you back.

Sharon the Practice Manager is despicable as all of the other people we came in contact with. You should stay away from this Ortho practice. In my 71 years of life, I have never come across a doctors practice whose employees lie, whom doesn’t return phone calls and a practice manager who attempts to cover up for inept employees. The final words of Wisdom I received from Sharon Practice manager was that I should call UVA hospital to get a referral for a doctor qualified to do a nerve ablation on a cancer patient. My wife was inconvenienced and in excruciating pain for 15 days and Ortho Virginia at Hanover Memorial Hospital location couldn’t care less.