Outdoors Online
Reviews and Complaints

I ordered a hot pink Yeti 30oz tumbler on October 17, 2016. I started to get worried after 5-6 weeks that it hadn't been delivered. Ehen I checked the tracking info, it showed that my cup was "stuck in China" for about 1 month. It finally arrived just before Christmas, but I had already bought another one, just in case tis one didn't show up. The day it arrived, I immediately returned the item for a refund. I am still waiting for that refund. The customer service number that I called last time is no longer in service!

I ordered one (1) tiffany blue yeti tumbler on December 25, 2016. The email "receipt" I got from the company seemed sketchy so I started looking around and started seeing others who had been scammed. I immediately tried to reach out to the company but soon realized that my $29.00 was gone. I got emails from an unmonitored address stating that my inquiry was being looked into. I tried to call but the 1-800 number listed is not in service. I've filed complaints with the BBB and the FTC but have had no luck reaching the company. Lesson learned I guess. Better to buy in person.

Order yeti tumbler December 2016 and still have never received. Have tried calling, emailing no responses. Also ordered yeti can cooler. Nothing from that either. Want my money back. How many people are they going to be able to scam with this. Wish I would have read reviews first. They seem to have several different websites. No way of getting in touch with any kind of customer service

Outdoors Online is the worst company I have ever dealt with, they stole my money! If you still want to order from them then think twice and read the reviews. Outdoors Online will take your money and never deliver your order. There are so many people who were scammed by this fraudulent business and according to everything I read there is absolutely no way to get a refund. I also tried to reach them, but it got me nowhere and I just wasted my time.
Recently I contacted my credit card company and they said that they are facing some difficulties with Outdoors Online and that they need more time to get my money back. I really hope I'll get a refund soon.
Buyer beware, Outdoors Online is a very bad company and all they need is money. They don't deliver order and don't communicate with customers. Avoid!

I placed a order on 12/22/2016 and have not received anything. I have called and the number was not in service. You email them and no one responds. They stole 89.97 from me and I want a refund. How long can a company go with so many complaints and nothing being done about it. I want a refund at this time and will never order again! I will keep emailing and I will go to another level if I don't get something done about this. VERY UNHAPPY CUSTOMER TAKING PEOPLE'S MONEY AND NOTHING BEING DONE ABOUT IT!

As of today (2/21/2017) I have only received two of the items (the black and pink handles) from a purchase I made in on 11/28/16. I have written and email that no one has responded to regarding this incident. The only information I have been given is that out of stock items will be delivered as soon as they become available.

I would like these items to be shipped to me, as I have paid for them already. I am concerned that the company has no intention of shipping these products and that this website is a scam. I hope I am wrong.

Below is the order summary for Order #70117 Placed on 11/28/16.

--Yeti Rambler 20oz Powder Coated Cup. 8 Colors to Choose From. FREE SHIPPING × 1
Hot Pink
$23.99

--Yeti Rambler 20oz Powder Coated Cup. 8 Colors to Choose From. FREE SHIPPING × 1
Blue
$0.00

--Stainless Steel Straws For Yeti Cups + Cleaning Brush (Straight or Bent) × 1
Bent For 20oz Cups
$4.79

--Yeti Rambler 20oz Powder Coated Cup. 8 Colors to Choose From. FREE SHIPPING × 1
Black
$23.99

--Black Handle for 20 Oz Yeti Rambler Cup × 1
$7.99

--Pink Handle for 20 Oz Yeti Rambler Cup × 1
$7.99

Discount (2DOLLARS)
$-2.00
Subtotal
$66.75
Shipping
$0.00
Total
$66.75 USD

Thank you for hearing my complaint.

I placed this order on 11/17/2016, for the metal straws. I have not received them and I spoke to someone who said they were lost in transit, and would reorder them. I have still not received them. My emails are not being answered. I would like my order or money refunded. I believe this is a scam and this company referred to the better business bureau for investigation.

I placed order 91312. I ordered two Yeti tumblers with lids and handles on December 20. I received the handles and lids on January 11 but no Yeti tumblers. I have emailed 4 times, called multiple times, was finally able to chat with a rep on Jan 23 and told the tumblers were in shipping process then. It is February 21 and they still have not arrived. The customer service phone number is DISCONNECTED and you can no longer chat with a representative on the site! I am disputing this charge with my credit card company today.

I placed an order for Yeti products on December 28, 2016. My order # is 97725. I have sent multiple emails in regards to my order with no response. My credit card has been charged $81.95 but I still have not received my order as of February 21, 2017!
At this point I would like a refund or my order fulfilled ASAP.. I have had items shipped from international points before without this extreme delay. I look forward to a response with resolution to this issue. Thank you.

On January 1, 2017 I placed an order for a pink yeti tumbler and still have not received it almost 2 months later. No one will return my emails or my calls. Their website seems legitement so I thought it would be a good place to purchase. I confirmed with my credit card that the payment has gone through. This seems to be a scam. No one from this company is reachable and they got away with my money without fulfilling my order.

I place and order on December 2, 2016, on the 5th of December 2016 the money was taken out of my account $59.98. I have saved every email I have received and sent to this company. My receipt # is 74235
this is my receipt:

Outdoors Online
ORDER #74235
Thank you for your purchase!
Hi Angela, we're getting your order ready to be shipped. We will notify you when it has been sent. Please note that due to high demand and to keep our sale prices low, orders may be shipped from our international warehouse and received in multiple parcels.
View your order
or Visit our store
Order summary

Yeti Rambler Blue 20oz Powder Coated Cup. FREE SHIPPING × 1
$29.99
Yeti Rambler Hot Pink 20oz Powder Coated Cup. FREE SHIPPING × 1
20oz
$29.99
Subtotal
$59.98
Shipping
$0.00
Total
$59.98 USD

this is the one and only response I have received:

Laraine Y.
Laraine Y. (Outdoors Online)
Jan 18, 5:50 AM CST

Hello

I'm really sorry about the delay in shipping your order.

I can see that the cups in your order have been previously back-ordered but I've confirmed with our fulfillment team that we now have them back in stock.

Your order has entered our shipping process and we are preparing it now for shipment in 5-8 business days. Once the order ships, an email confirmation with shipping information and tracking details will be sent.

I hope this helps.

Sincerely,
Outdoors Online

Customer Service Specialist

I want to my money to be refunded ASAP! These were Christmas gifts!

Thank you
Angela Nageotte
[protected]

I placed an order Dec. 19, 2016 for 2/30oz cups, 2 spill proof lids for 30 oz, and 2 spill proof lids for 20 oz . One cup was black and one metallic purple. I have received NOTHING! They won't return my emails, and phone number has been disconnected.
They received money from debit card immediately.
They said to allow 3 weeks for delivery, but has been 60 days now.
I would like my order immediately or my money back.

I placed two orders for yeti products in December 2016, around the 14th of the month. I have not received anything other than the confirmation emails. My card was charged for both orders. When I tried calling I was told phones were not in service. I am angry and want my money back. What steps do I need to take now ? This company seemed to be reputable but now I realize it is not. Is there any recourse for this?
outdoors-online-b126384#

I placed an order on Nov. 29, 2016 for a Yeti 20 oz sea foam tumbler and have tried to contact customer service by phone and email many times. I have yet to receive a response back. I am very disappointed and just would like some response as to when and why I have not received this when they still advertise them. My order number is #72385. It also seems that they may have changed their name from Outdoors Online/fishing and camping outlet to Outdoors Outlet.

on Nov 27, 2016 I placed an order for 2 Yeti 20 oz cups, 1 30 oz cup, a closeable lid, straws and straw cleaner. I finally received one cup just before Christmas. The 2nd partial shipment came in January after several calls and emails. I had a long phone call on about Dec 22/23 The man said the shipment was ready and he changed the shipping address so it would get to my nephew for Christmas instead of coming to me - he even said he would express ship it. But it didn't arrive. I finally got an email response on Jan 9th (from my Dec. 20th email) apologizing and saying the order was ready to ship. I got notification of a shipment on Jan 11 - but it still wasn't the full order. I tried to call, then emailed on Jan 30, with no response. Now their phone number is no longer posted and i can't get my order history from their website. Order #69007. Yeti Rambler Tiffany Blue Powder Coated 20oz Cup. and a Yeti Rambler Orange Powder Coated 20oz Cup. the speacial was to by 2 and get the third free the Tiffany blue 20oz was free. So, balance of outstanding order is 29.99. I've had correspondence from two OutdoorsOnline.com and www.campingandfishingoutlet.com (no longer active). The orange cup was for my nephew, recognizing his acceptance to college. I really want the cups, but will settle for a refund.

On December 3, 2016 I placed an order with Outdoors Online for a Yeti 30oz Pink Camo cup, handle and lid. The payment was withdrawn from my account on December 5, 2016.

I did receive the handle and the lid but still waiting for the cup. I have emailed the company and have received emails back saying the item will be shipped in 5-8 business days...that was many business days ago.

I have tried to call with no luck. Now i try to log onto my account and its no longer there. I'm very disappointed in this whole situation. I work hard for my money and I hate being ripped off.

I placed an order on 12/21/16 order #92796 for a cup & handle, the creeps sent my handle & kept the cup, they stole $30.00 from me. They sent me a survey asking how i was enjoying my handle, as if. I have tried multiple emails & phone calls to no avail. I wish i had went with my gut feeling and not bought from them in the first place. This was supposed to be a christmas present for my son. Now he has no present & i have no money!

I placed an order back in December 26, 2016 and have not received the items ordered. The payment was withdrawn from my account in the amount of $65.95 on 12/28/16 I did not receive an order number at the time of order. I have made a previous phone call in January 2017 to check on this order and was told that it would be shipped out within the next 2 weeks. I have yet to receive this. When I log into the site it tells me I have no orders. Something is terribly wrong here. I would like an answer ASAP as this has been going on way too long. I do want my merchandise or a refund. My order included a red 30 oz Yeti cup, black handle, leak proof lid for 30 oz Yeti and straws (at this point cannot remember which straws.

I ordered online a 30 oz Yeti Tumbler. This was Jan 3, 2017. The money was taken from my debit card but I to date have not received my order. I've E mailed numerous times with no reply at all. There is no phone number to call that I can see. I think this is a fraudulent company. The order# was 100438. Can you help me
Deborah Waters
2804 Gavin Rd
Chesapeake Va 23323
email [protected]@aol.com
757/651/3265

I ordered a cup on 12/30/16, have emailed and called every day! never get a response or an email back, they have taken my money! this was a huge scam! I also requested a refund never happened, now when I go to the web site im not there any more nor is my order crazy because I still have my order number ? but they love to send me emails letting me know I can get $10.00 any item really!