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First of all, this company is not affiliated with Overstock.com. I was fooled by their name. This company (overstockart.com) is an unprofessional, bait and switch operation based in Wichita KS, where high paying customers are left unsatisfied, in my opinion and based on my experience. I paid close to $1000 for an oil painting and framing. I selected the frame and even approved a close up of the frame to make sure. Yet, when the artwork arrived, guess what, bait and switch! A completely different frame. The "manager" Melinda was unhelpful and plain nasty. I even sent an email to the owner David Sasson. I forwarded him the email where I had agreed to a specific frame (called Versailles gold) and then copied him the picture of the different (cheap) frame that I got instead. No response. I paid $289 for the frame. The picture that I spent almost $600 on, looks ugly with that cheap frame. I feel ripped off and deceived. A classic bait and switch scam... Gosh, why did I become a victim?
Recommendation: Buyer beware!
Contact your credit card company or payment provider immediately to dispute the charge, citing the bait and switch of the frame and lack of response from OverstockArt.com. Provide all documentation, including the email where you agreed to the specific frame and photos of the frame you received. If the company still refuses to resolve the issue, file a formal complaint with the Better Business Bureau and consumer protection agencies. Additionally, consider sharing your experience on review platforms to warn others about the company's practices. Keep all communication for potential further action.