Menu
Login
I am a 74 year old 100% disabled Viet Nam veteran. On December 14, 2024 I purchased extended warranty coverage from OX Car Care. I asked for a copy of the contract before I paid, but they insisted I had to pay $100 and agree to buy a warranty contract. I was told they provided maintenance coverage so I could say money on maintenance. It seemed to be a good deal, but I wanted to see the contract so I paid them $100. On December 16, 2924, I received an email with the contract. After reading the contract I saw there was no free warranty except for three oil changes. I immediately called to cancel the contract. On December 17, 2024, I received this verification email of the cancellation:
Page 1 of 1
From: "Ox Car Care"
To:
Sent: Tuesday, December 17, 2024 10:30 AM
Dear Milton Doucette,
Your contract with Ox Car Care has been cancelled and will be effective 12/17/2024 12:00:00 AM.
The OXMT065965 policy is no longer active with us and you will not be able to receive any services from us for this vehicle. This includes being able to file a claim, roadside assistance, and other services under your policy. It’s unfortunate you’re no longer part of the Ox Car Care family. We hope you reconsider your decision and re-join the Ox family. Thank you for your interest in Ox Car Care!
12/17/2024
On December 30, 2024 I received this missed payment email:
From: [protected]@oxcarcare.com
. : [protected]@msn.com
Sent: Monday, December 30, 2024 2:45 PM
Subject: Gentle Reminder: Payment Due for Your Recent Purchase with Ox Car Care
Dear Milton,
I hope this message finds you well. We've noticed that a recent payment for your policy OXMT065965 is past due with an outstanding payment of $358.0.
We would greatly appreciate it if you could give us a call at 833.239.1772 or simply reply to this email at your earliest convenience to resolve this matter.
Thank you for your attention to this important matter and thank you for choosing us.
Regards,
Valerie Billing Specialist
Ox Car Care
833.239.1772
Claimed loss: I paid $100 for the privilege of reading the contract. I cancelled the contract as stated in the contract but was billed for $179 on my credit card and warned of an outstanding past due payment for $358
Desired outcome: Cancel all pending payments on my credit card and refund me $100.
Confidential Information Hidden: This section contains confidential information visible to verified Ox Car Care representatives only. If you are affiliated with Ox Car Care, please claim your business to access these details.
