Pacific Gate Development review: Worst Builder 7

I represent Pacific Gate Development, and I am sorry to hear about your complaint. We pride ourselves in our work, and we take every complaint seriously. Our work is under 2-5-10 warranty; this coverage includes 2 years on labour and materials (some limits apply), 5 years on the building envelope and 10 years on structure. After a house is turned over, we take any issues that arise seriously (especially safety concerns) and will respond accordingly. As a protection for the homeowner - if there are any disputes, our 3rd party warranty company can always resolve any defects in workmanship. I am also sorry to hear about your complaint regarding our pricing. We pride ourselves in being a very affordable builder of quality home construction. We always provide ample time for the client to review the contract which includes pricing and specifications, and ensure any questions are answered. It is our policy to not include any change orders to the agreed upon work without prior client consent, and our clients are free to suggest or select their own tradesmen if they disagree with our pricing, therefore with regards to your complaint I am not sure if there was simply miscommunication somewhere, however if this is the case, please contact Tom at Pacific Gate at [protected] and we will happily resolve any issues.

Over 150 homes built and only 1 complaint? That's really good. I'm glad I chose you as my builder after seeing all your references.

For my part as one of your satisfied clients, you've built 3 homes for me and one more coming at the end of the year, my only complaint is I wish I had more money so I can build more homes. How do you do it so good and so fast? Where did you learn your trade? I cannot trust any other builder but you with my investment, I like to sleep well at night knowing my money is safe.

After calling around and doing some research, I think you offer the most competitive rates with high quality workmanship. My neighbor used another builder with a lower price and my cousin used another builder with a higher price, and they are both sorry and wish they had a time machine. The quality, service and the delay in work, ahhhhhhh, it’s too late now. But I told them, they didn’t listen, I said, use Tom, this guy is experienced and knows it all, but they didn’t do their homework and research and made a decision on feeling rather than logic and statistics. I urge all home buyers and builders to do some homework and reference check before you start, you will be happier in the future.

I’m happy – 5 out of 5 Stars

I’m thinking of putting a steam room in the basement of the next one.

Jacky Roboinio, you are obviously not a real client as you aren't even from vancouver. your profile says that you are from the united states.

If Pacific Gate Development is going to post false reviews, at least make is sound believable. "how do you do it so good and so fast? where did you learn your trade?" This sounds like something the builder's mother wrote.

Pacific Gate Development is making a post / review of themselves to hide their incompetence. They are hardly on job site to supervise/check the quality of their contractor substandard work, this resulted to HUGE DEFECTS and NOT aesthetics as claimed by these [censored]ty people. Instructions given to them are NOT relayed to their contractors correctly and materials are not being followed to rip-off clients.

Pacific Gate is the worst builder, liar and greedy He will try to rip you off as much as possible. I am so regret to hire him as a general contractor. Please do not hire him or you will be in trouble.

You are not the only customer dissatisfied with Pacific Gate Development. This company would spew any promise and lie to get the customer to put down a deposit. Then they use that money to fund their house flipping business and your house is a back burner project given very little attention or priority. Projects go way over time and budget. They will give a low ball estimate then try to recoup costs during the project by forcing you to pay for features that should be included in the original price. If you refuse to pay they will hold you hostage by not returning your calls for weeks and abandoning your house unfinished for an indefinite length of time. They promise to pay $100 per day that the project is late--Do not fall for this. They will not pay the late fee - this has happened to many homeowners I know.
They originally drew a plan for us that had 3 bedrooms and no hallway, you'd need to go through one bedroom to access another. basically rendering the 3 bedrooms useless because of no privacy. They tried to get us to accept this plan!
Be very careful and vigilant every step of the way when dealing with them. They have no integrity, do not keep their word, only care about profits and not about the safety, quality or esthetics of your project. Once they take your deposit their attitude changes 180 degrees.

I agree with all these people who are complaining about Tom Nguyen. I've heard many stories about this guy and I finally meet him in person. Was at a job site checking some plumbing that my client had cliamed under home warranty. Tom had tried to explain his way out with his experience as a so called builder about plumbing. Lol, this mofo trying to b.s. me a red sealed plumber that there's nothing wrong. Me being calm and speaking as a professional, buddy tells me to fix their problem by telling me name the price to fix his mistakes. Furthermore after Tom leaves my client calls him and tells him the price.
Not knowing I'm still there and listening; Tom tells me to take that price and shove it in my (ahole).
Wow what manners and professional services.

As a warning, this guy is a scammer.
Lol hope he steps on the wrong toe, with his attitude.