Paradigm Health & Wellness
Reviews and Complaints

Absolutely TERRIBLE customer service...and since I received NO response from the company I can attest the customer service is nonexistent: for me at least------ four different attempts to obtain a response for my Fitness Reality rowing machine, and, ...nothing. Finally, as a real insult to consumers, there is also nothing on the website regarding their FR products, whether replacement parts or support...

This is an addendum to my review below. It has been 2 weeks and in spite of the company's claims, they have not resolved my issue. I've sent them their requested documentation for them to address my problem but have not received a reply. So far, I can't wait for Covid to be lifted so I can get back to my regular gym and sell this awful product.

I'm highly concerned I ordered a gym set for my kids in the beginning of May. I'm concerned I'm being scammed because I have not even received any email or confirmation of purchase but they were paid immediately.
I realize we are going during a pandemic but the honestly you were paid hundreds of dollars. If I don't get a response I will post a fraud alert and the money will be returned.

Absolutely awful company. I had an issue with my rower one month after buying it. I contacted them for help, they sent me a new part but I needed assistance with installing it. They sent me a youtube video of how to replace a different rower's part. Spent $600 to use the rower 3 times. SO unhelpful and unwilling to let me speak to someone to resolve this. Terrible customer service and terrible products.

I think this company needs to revamp their customer service system. It seems as if they only have one person working in this department and cannot keep up with the problems that are occurring with their products. You should not have to contact a company several time. Each time you contact them you get the run around and get nothing done. They take your hard earn money gladly and give you nothing in return when you have a problem with their product.

Stay far away from this company. Bought an Inversion Machine through Amazon and several parts were missing. Made several attempts to email the company and i get a cheap, generic response. Now they no longer even return emails. I've needed to get Amazon involved to resolve the matter and they will send me a new machine at no charge because they have had constant problems with this company. They're a scam! Unfortunately, i had to leave 1 star.

I recently purchased an Exerpeutic 2500 Bluetooth Smart Technology Exposed Flywheel Elliptical Trainer with 16 Levels of Magnetic Tension, Gold. Assembled it and have been using it. The resistance levels do not change on either the console or the synced iPhone app. Only the digital icons change. I've contacted the company at least 3 times but have not gotten any response. The unit does not perform as advertised. The "preset workouts" don't work; the resistance levels don't change. Bad product; waste of money.

Just wanted to chime in with an opinion. piggyback off of Donna G.'s review. i can not even get a return response form and email to purchase parts, the site says they have none . The phone message gives you the standard covid-19 response and recommends you email the website. Why? They never reach out to you. It was hard enough to get parts a few years ago. Luckily I was able to order and receive said part. Now I need the other pedal and can not connect with anyone. The customer support is for the most part non existent. It is time to shut your doors folks.

Worst customer service ever! I bought a children's swing set online through Walmart and had it delivered to my house. Spent today putting it together and found the bracket to hold the legs was too small and didn't fit. Called the company and they don't answer the phone because of the Pandemic. Sent email and it took a week to get response. Got the part two weeks later and it is same part and doesn't fit- too small. Explained everything twice and the still sent me the wrong part. Emailed again and no answer! Service department is useless! Company disgusting!

I received my 810XLT power cage on 3 July and realized quickly that one of the upper frames was bent rendering the power cage useless. That same day I completed a parts replacement form and waited 4 business days before calling and emailing after receiving no response. Their answering message directed customers to contact them via email. In addition to the online parts replacement form, I have emailed 3 times and only received automated email responses. I am convinced I will not receive a response back but I thought I would try this last avenue before contesting the purchase with Amazon.com.

Since APRIL 8... I have called, left voicemails, and emails and NO ONE HAS RESPONDED! LITERALLY on the the first day I owned my Exerpeutic Magnetic Upright Bike, the left pedal broke off! Furthermore, small metal pellets have fallen out of it! WHEN can I expect to receive shipment of the following (left pedal and crank shaft assembly) items for my Exerpeutic Folding Upright Magnetic Bluetooth Exercise bike (with 300 lbs. weight capacity)? Item Number: 4109 Serial Number: 2741 Part(s) number(s) which need to be replaced: 7, 23, 25, 26, 86, and 88. I HAVE BEEN WAITING THREE WEEKS AND HAVE RECEIVED NO CORRESPONDENCE! PLEASE SHIP MY REPLACEMENT LEFT BIKE PEDAL, STRAP, CRANK SHAFT, BOLTS, AND COVERS TO ME ASAP! I LOOK FORWARD TO MY ITEMS BEING SHIPPED TO THE ABOVE ADDRESS ASAP!

I purchased the EXERPEUTIC GOLD 525XLR Folding 400 Lb Maximum Capacity Recumbent Exercise Bike. Shipping was fine, came with all parts. I was able to use it for about a week before it broke. I followed the manual and website instructions and the tension still did not work. I contacted the company saying I tried those fixes and they did not work. Their generic reply said to reset tension. I replied that I ALREADY tried this and it didn't work. So I used the part order form on the website. It took a while then I get a reply from them and I say I want the part. Then I hear nothing for weeks, so I said ok fine I am done messing just give me the refund. This issue has been since mid-april and it is now almost July and still no resolution, and NO REPLIES FROM THE COMPANY. I want my refund, and I will never purchase again.

I purchased the Lat Pulldown Attachment for the Fitness Reality 810XLT Super Max Power Cage two weeks ago. As I was assembling the attachment onto the cage, I discovered that one of the Pulley Φ91*23 was missing. It is supposed to include five, but only four came with it. The product is completely unusable without it. I contacted their support team and submitted a ticket with all required information.

The automated response said due to the pandemic response might be delayed but expect to hear something within 72 hours.

It's been over a week now and no response at all. They are unavailable on chat, don't respond to multiple emails, and don't pick up any calls even during their regular business hours.

I've now got a $200+ useless piece of metal. Very disappointed with my experience. Customer service is completely non-existent once they've got your money. I would never order another product from them again.

Have reached out to the company several times in regards to a warranty (which I purchased) & possible replacements parts & have not heard anything. I bought an exercise bike for my sons birthday in March and emailed this company on at least 2 occasions 4/19 & 5/2. I know I tried to reach out after this via another site but believe it was sent to the same people who are not responding. Looks like I will probably have to spend another few hundred dollars & just get a new bike since I've tried to find the parts online myself & can't seem to find anything. I will be sure NOT to purchase equipment that goes thru this company. Highly disappointed in your customer service. I understand if your facility was closed awhile due to COVID but by now someone should have gotten back to me even if I needed to purchase the parts myself. Now I have a piece of equipment that has been sitting for months not being used & collecting dust.

Thank you

Bought your Exerpeutic Folding Magnetic Upright Exercise Bike with Pulse on Amazon about 2 weeks ago. assembled it the same day it arrived. Left pedal damaged. Checked Amazon and filled out your replacement form with all information including part number, serial number, photo of part, proof of purchase. Only received an automated message saying to fill out the form. I've called and emailed for over a week, at least a couple of times a day. I decided to give up and ask for a refund, but I would have to pay for the boxing. I just want the pedal replaced. I went back to the Amazon reviews to see if anyone else has had this issue and found the exact same stories from other customers since 2014! Some were so exact, I had to check if it was my own review! Why are you still in business? Is anyone listening to what customers are saying? Amazon should not have you as a seller. This is an egregious violation of customer service. I'm writing Amazon and Men's Health, too. No one should be promoting you until you figure out how to treat a customer at a minimum.

I've put in so many support requests, one today, for a Fitness Reality rower that I purchased back on May 14th, received May 19th. The display is not calculating any distance but it appears the time clock works on occasion. I was able to use the fitness app, before it expired, but it would never pair to the machine other than to keep track of the time that mirrors the workout in the app. The function of the LCD display track progress and allows you to stay on track with the app workouts but if it doesn't work then everything is a bit useless, fitness wise. You'll just be rowing to row with no tracking of calories, meters, nothing! It appears there may be an issue with the wiring because when I touch the wiring below the bar that holds the seat the counter increases in numbers but nothing happens when we are actually rowing. I also purchased a 3-year protection plan but the display has not worked at all since the initial purchase. We heard back from ONE person, Alexia G., on July 9 and it's been no more responses since. She asked us to confirm that the middle sensor wires and the sensor itself wasn't damaged and we confirmed that they were not. The customer services number directs us to file a claim via the website which we have done multiple times and emailing services produces no results either. We no longer have the box and cannot return the equipment for a return.

I don't know where all these bad or not so good reviews are coming from. But before I continue, I would like to let the public know that I have not been paid to make this review, I dont have any ties with this company or whatsoever and this is my honest review about my experience. I ordered the Fitness Reality 1000 Plus Bluetooth Magnetic Rower Rowing Machine with Extended Optional Full Body Exercises and Free App on Amazon.com on 28 May and it was delivered very fast on 1 June . Even though expected delivery date was 15 June . I used the manual to take an inventory of the parts to ensure it was complete. After I assembled it easily without the manual in about 10-15 minutes which was very simple and fast. I then used it for 30 minutes and my wife and kids also took turns rowing for about 20-30 minutes combined. Though the Rower sits very low to the floor unlike other ones in the market. It is one of the equipment in my home gym that I can gladly and proudly say that I am satified with. I know there more high end ones but this for me is among the best that my budget could reach. With all that said; always take an inventory of whaterver you buy anywhere before you even try to assemble it or use it. So that you could easily identify your missing parts or damages before it too late or you run into any further issues. Thank you AMAZON and PARADIGM for this wonderful and expedited service. I am forever grateful

The cables are frayed and rubber housing has come loose. They have failed to respond to my numerous emails and their phone does not ring.I bought this from Amazon via Fitness reality bought it April 3, 2022. Failed to respond to my issue. Phone does not ring or lack of response to 4 emails.

Phone: tel:[protected]

Email: mailto:[protected]@paradigmhw.com

Location: Fitness Realty: Southern California, city of industry

1 of: Fitness Reality Lat Pull-down for 810XLT Super Max Power Cage

Final Details for Order #[protected]

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The metal frame on this exercise bike split. This could cause a serious injury to a user. All attempts to contact the company have failed. This was my favorite piece of equipment until the beginning of *** when the metal frame that holds the seat post split (see attached pics). The manufacturer's automated customer service line states they do not accept phone calls and directs you to email their Service Department. I've received 1 (possibly automated) response to 6 emails containing all relevant details and photographs. My concern is over the failure of the frame and potential for someone to be seriously injured. I'm 100 lbs. under the maximum weight and I use this bike for easy days so I've never put any undue stress on it that would cause this mechanical breakdown. When the frame split, I fell off the back of the bike. Fortunately I wasn't injured because there was nothing behind me and I landed on a carpeted floor. But someone could very easily suffer a neck or back injury or be cut by the torn metal should this happen to them. The manufacturer's lack of any type of response leads me to believe they have no concern for the health and safety of people using their products. I'm attaching the emails I've shared with the company including product and order information as well as photographs.

Customer service has only contacted me once via email and have not responded to my emails at all. Bike is almost a *** dollar paper weight now. *** Contacted seller twice through ***.'s website form. First form didn't receive a response after waiting several weeks. Submitted a second form through their website and waiting an additional several weeks. Received automated response on 6/10. Received another response on 7/10 for additional information. On 7/23 I responded with the info and included a link to a homemade video of the problem. I followed up at least 3 times for an update on the ticket (#XXXXXX) waiting weeks between each email. Upon closer inspection of the 3 year warranty, the wearable parts are only warranted for 90 days. I haven't received any support for this product and the warranty has passed. The bike is barely usable and if pushed hard the belt will slip. Also, the crank wheel wobbles side to side, which is probably the cause of the belt slipping. I did find one of the washers broke off just the other day. This product seems like a lemon that the company isn't willing to support.

I bought a brand new unit that arrived defective. I advised them of the problem and need a replacement part. They will not respond, or answer phones. Purchased from *** by my wife *** on 10/10. For *** The Model number is ***. The serial number is *** The defective part number is *** ( the computer for the tread mill ). After my original complaint, they acknowledged receipt, gave me a ticket number *** and asked for more information. A video, and pictures. Which I provided. Then they disappeared. They will not respond to emails. They will not answer phones. I can return the product to the merchant, and get my money back but I would prefer for *** to simply take care of their business. This is about managing customer expectations. If they are unable to ship the correct part for a certain amount of time, that should be their communication. "Ghosting" someone is not a reasonable way of managing expectations. This is quite ridiculous. Purchase Date: 10/10 Problem Date: 10/18 (after shipping, receipt, and assembly) Model Number: *** Serial Number: *** Order Number: *** Purchased Through Merchant: *** Purchase price: *** Payment Method: *** If they will not solve this, I want them to send a shipping label so I can have this broken piece of equipment picked up from my home and taken away.

The company failed to ship the product I ordered in a timely manner, and when contacted for a refund they sent tracking for an unshipped package. On 12 August I purchased the Fitness Reality 810XLT Super Max Power Cage from Paradigm Health and Wellness, operating on Amazon under the seller name AMZAUTO for the amount of *** including tax. On 21 August , after confirming there was still no shipment information on Amazon, I contacted the seller via Amazon's interface twice to request an immediate refund. The seller did not provide a refund, and instead sent shipment information to FedEx to make it appear the item had shipped. At 10:23 am on 21 August, which is after the time of my emails requesting immediate refund, Paradigm Health and Wellness sent shipment information to FedEx which creates a tracking number and they assigned a projected delivery date of 22 August, but FedEx has not received the package as of the time of this writing. The customer service representative, *** A, told me the package has already shipped and that the only way to receive a refund would be to refuse delivery. To refuse delivery the package must first actually be shipped. This may seem hasty, however a review of other customers' experiences via Google and the ComplaintsBoard.com website shows they have exhibited a trend of actions such as these and often require outside intervention to fulfill their obligations.

I purchased the Exerpeutic Upright Bike from Costco and it stopped working properly within 1 week. Purchase Date: March 28th Price: $305.09 after tax. Delivery Date: April 1st Problem Date: Immediately. Ticket submitted April 9th. Customer Support Ticket: 229514 (***) But they only replied once... *** Within a couple days of receiving the exercise bike it started making a horrific clicking sound and would periodically lose grip. There is definitely something wrong with the internal magnetic mechanism. The product manual states the bike comes with a manufacturer's limited warranty and a 90 day component warranty covering all components. "Paraidgm, using its sole discretion, will either repair or replace free of charge any part(s) proven to be defective under normal home use." The fact it started clicking within only a couple days clearly indicates it was not "free from defects in material and workmanship". So without a doubt this complaint is valid under the warranty. I put in a support ticket literally week after the bike was delivered (April 9th).*** did not reply until April 23rd. They suggested I remove the pedals and manually crank to see if the noise still exists. I tried this and no, the noise didn't go away. Its definitely an internal gear problem. I've sent follow up emails on April 23rd, April 27th, May 4th, May 31th, and July 1st. All of which have gone unanswered.

I bought a Walk to Fit Electric Treadmill, which soon malfunctioned. Despite providing the requested information and evidence to the seller, my numerous follow-ups have been ignored. I've been trying to get a resolution for almost 5 months now, seeking a full refund, but the company remains unresponsive.

Bought treadmill for a gift. It was used 12 times & broke.I have contacted company multiple times and not received a response.Very frustrated! Exerpeutic 400XL Treadmill Model #1020H Serial #*** Purchased through Target and given for a gift in January. Only used 12 times and it would randomly shot up to max speed which was very dangerous! Now we turn it on and get a read-out of EN9 and nothing happens. I contacted Target & they said to contact Paradigm directly as it is still under a 5 year warranty. If it can't be easily fixed, I want replacement or money back. I have attached my receipt. I've read the manual and watched videos and have not found that error message listed or anything showing me how to fix it. This was for a friend with special needs and feel for the amount of $ I have stuck in this it should be resolved and safe equipment for my friend. I have contacted the company by phone several times and the message states they are no longer taking voice messages. I've tried the live chat & it says to leave a message but the message function does not work. I have emailed the company directly. And, finally I have gone on their website and completed the contact us screens with my info & treadmill info several times since early April. Nothing has provided me with the help we need to resolve the issue. One time, I received an automated email message with links to user manual, replacement part order, etc. But how do I even order a replacement part if I don't know what is wrong with it? We are so frustrated!

Failure to receive a refund for a defective exercise bike after manufacturer agreed to refund and after receiving the defective item. On 4/22, I purchased from Paradigm Health and Wellness an exercise bike called "Exerpeutic Folding Magnetic Upright Exercise Bike with Pulse" under their Amazon Seller Good Merchant USA for the amount of $186.14. The reference Amazon order number is XXX-XXXXXXX-XXXXXXX. This bike arrived defected due to the main wheel apparatus causing very loud knocking within the device. The company was very quick to response with several troubleshooting tips. However, the problem persisted and I requested a refund on 6/09 through Amazon. The company indicated on Amazon that they agreed to this refund on 6/11 and sent me a prepaid Fedex shipping label. It was returned via Fedex tracking #XXXXXXXXXXXX. The address it was sent to matches the company address on this claim. It arrived on 6/24 at 12:18 pm and signed for by: LION. I still have not received a refund for this order after several months and attempts to contact them. My last response from them was on 7/07 stating, "Sorry for the belated process. We will check the return package's status and proceed with your full refund ASAP" Since then, there has still been no refund. This is unacceptable. I contacted them again today pleading for the status of this refund and I told them that I will be filing this claim with the ComplaintsBoard.com. I know times are tough during COVID and I was willing to give them some extra time, but this is just way too egregious. Thank you.

I purchased an elliptical and am getting an error on screen. I reached out for assistance and am being ignored for months. I purchased an Exerputic 1318 5000 elliptical online. I submitted an issue originally back in July (the issue started in June ) to the company's helpdesk information provided with the hardware. I purchased the elliptical back in 2018 where it got minimal use until the end of 2019 where I was using it more. Purchase date is October 9. 2018. Model is . Order number is ***. I paid using a credit card for 422.33 using a credit card. The issue I am having is that the elliptical when plugged in and on starts up fine. Once it is in use an E-1 error pops up on screen. If I unplug the machine and plug it back in the E-1 error comes right back up. I simply asked if there was anything I could do first before requesting assistance from them to fix the issue. I received no response for months. After reaching out again, I was asked to submit the information they requested in the previous email when I originally reached out. Once again, I was left with no responses from them again. I now own a $422.33 elliptical that's broken and I have no clue how I could fix it and I am not receiving any assistance from the company with fixing the issue. I cannot find any information online about this error. The booklet that comes with the elliptical has no information regarding error codes and what they mean. So I am now out all that money and am getting no assistance what so ever (Even a simple explanation of the error and maybe a method of fixing it).

Item will not assemble per instructions provided nor per video provided purchased a swing set via amazon on 4/3 Item shipped from Paradigm health and wellness inc Item was delivered to our home on 4/8 The unit will not bolt together, nor is it possible unless you can stretch steel, it looks damaged. I started making phone calls in mid april but due to covid19 they were not taking calls (they still arent) I was told to submit an inquiry with a ticket number, i did that on 4/26 here is the email body A user has submitted the contact form on your store. Here are their details: Full Name: *** Email Address: *** Phone Number: XXXXXXXXXX my ticket number is XXXXXX. My serial number is XXXXXXXXXXXXXXX. It is an iron kids challenge 300 refreshing mist swing set. The end with the climbing net and platform DOES NOT go together per instructions. I don't think the rope is made right and the 90 degree pc at the top looks over bent. Adding all supports unit isn't even close to bolting together. Steel doesnt stretch. I'm so frustrated with it I've not even put the canopies on it yet. Thus unit was purchased via Amazon on 4/3 I sent sseveral other emails finally on august 31 they replied asking if i still needed assistance I replied back on 8/31 stated i still needed assistance and again on sept 1st 2020 i asked again finally on sept 24th they responded again this time with a video link that I have already watched 5 times that does not fix the issue of parts not fiting together the unit will not go together which means my grandchildren cannot use all the features of the unit we purchased

Purchased elliptical 3/19 from Walmart online. Error message and absolutely no resistance during workout at very first time product turned on. March 19 Purchased Fitness Reality E5500XL Elliptical from Walmart Online. Model# *** Serial# XXXXXXXXXXXXXXX Order# XXXXXXX-XXXXXX Product arrived and was assembled on March 24th. E1 error message as soon as machine was turned on. E1 error refers to no motor engagement per the manual. Machine is also supposed to have 24 levels of resistance which it does not. 3/24 Contacted support via phone and was sent to voicemail. Left info required and never received a callback or response via email. 3/25 Emailed support 3/26 Support replied via text message. I responded as requested with all info required. Conversation with +XXXXXXXXXXX 3/26/XX X:XX PM (XXX) XXX-XXXX: PLEASE DO NOT REPLY! Standard text charges may apply. Hello, thank you for choosing Paradigm Health and Wellness. Our representatives are not able to return your call at this moment. In order to speed things up, please contact us using the link below: http://paradigmhw.com/contact-us/Please include the following: 1. Your Ticket # *** (Your ticket #is CRUCIAL to receiving the best possible service.) 2. The serial number of the item located on a sticker with your machine. 3. Description of the issue. Once we receive this information, we will process your request and follow-up with an email, if any other information is required. Thank you for contacting us. Have a GREAT day! 3/31/202 Emailed support- Received automated reply asking for part replacement info only 4/5 Called support- Voicemail 4/7 Called support- Voicemail Tried live chat- Unavailable 4/11 Created another service ticket since I had no reply since the 3/26 text message. 4/21 Called Support and Voicemail again.

Product is broken, was offered replacement part, exchange, or refund. I eventually chose to receive refund, and have received no contact back. I purchased the EXERPEUTIC GOLD 525XLR Folding 400 Lb Maximum Capacity Recumbent Exercise Bike, order confirmations *** on April 19. I had an issue with the bike no longer working, was told a possible fix. I said I had already tried that reset and it did not work. I said the replacement part would be my first route to solve the issue. I never heard back, and when offered the replacement was also given the option of the refund. I contacted back saying since I have heard nothing on a part, at this point I would take the refund. I have not heard back from the company. The original response from the employee *** was on May 18,2020. I replied that same day to say I had already tried the fix she recommended and it still was not working. The parts request submission was made May 22. So this was a very short time of having the product within the first few weeks it stopped working. Then on May 23 this correspondence "Please excuse the delayed response. We do apologize for the inconvenience. There is a few options we can provide you: 1. replacement parts 2. full replacement 3. refund Please let us know if you are interested in any of these options. We are eagerly awaiting your response. Ticket# XXXXXX" from employee ***. To which I first said replacement part. I asked for an update on June 2 as I had received no reply. I wrote again on June 6 just asking for the full refund. I wrote again on June 20 for an update as I had received no reply. The again on June 28 I reached out via the contact form on the website requesting a refund. To this day I have received no reply, no update, no parts, and no refund. It is fraudulent to sell faulty products.

I bought a new treadmill desk that arrived broken. It is under warranty. I have been emailing and calling paradigm for a month with no response. I purchased an Exerpeutic 5000 ExerWork Desk Treadmill from Walmart on May 6th. It was lost in the mail for weeks and finally arrived may 20th. It arrived cracked in places and will not turn on. In the manual it says "please do not return this product to the store. Stop. Contact customer service..." So I called their number listed of ***. A message told me that they were not going to answer phones during covid and that I needed to email them. I emailed them. I received an automated email response saying that : "If you are still covered under the manufacturer warranty and wish to request a replacement part, please provide us with the following information if you have not already:" it then listed what to give them included parts numbers, personal information and proof of purchase. I provided it all. In the automated email it says "With this information, normal processing time is 1-3 business days. When your order is processed, we will E-mail you a tracking number." I waited 8 days with no response. Far longer than the "1-3 days" requested. On May 28th I emailed them again. No response other than the automated response. On June 1st I checked the ComplaintsBoard.com and found roughly 27 other complaints like mine. However Paradigm was responding to these complaints. So I emailed paradigm again and told them that I would be contacting ComplaintsBoard.com as it was the only means of having them provide their warranty. However I wanted to give them one more chance to make things right through their proper channels before I needed to escalate to reporting them to the ComplaintsBoard.com. I have waited 9 days since then with no response. It is clear that they have no intention of fulfilling their warranty requirements. I have had a "brand new" treadmill desk that has yet to turn on even once despite a month of contacting the warranty holders and doing everything they ask.

Fitness Reality Model 1000 Rower Machine Console completely fakes the exercise distance and calorie numbers. I purchased the Fitness Reality 1000 rowing machine on February 12. The electronic console claims to compute the distance rowed and the number of calories used during exercise. The console also measures the time of exercise and the number of stroked during the session. These last two numbers are the only numbers measured properly. The computed strokes per minute derived from these is accurate. However, by providing a calorie count, the machine purports to have an ergometer - it does not. The calorie count is simply incremented by either 0.1 or 0.2 every time the seat crosses back and forth a sensor located on the seat sliding rail whether you are pulling on the strap or not. The machine does not take into account the tension on the strap that you pull for a stroke, nor does it take into account that you have pulled on the strap at all. It records only whether the seat has moved past the sensor. Thus no effort during exercise is being measured and thus there is NO ergometer on the machine. The number produced is FAKE. I have compared the calories the rowing machine indicates with those measured using my heart rate monitor worn as a strap on my chest, made by Polar. The calorie count is off my a factor of two, thus corroborating that the rowing machine produces a fake number. The same is true for the distance measurement. The time to row 2 km is often used as a benchmark for people who exercise on rowing machines. The Concept 2, an expensive rowing machine, measures this number correctly. The Fitness Reality machine does not measure anything relating to effective distance rowed. The machine uses traversing the sensor on the seat rail to simply add 10 meters per stroke, no matter how little the seat moved, as long as it passed back and forth at the sensor. Thus the number is also meaningless and the Olympic record 2 km times recorded by this machine are completely fake. The machine is useful as an exerciser but the manufacturer is purposefully fooling the customer into believing that the console produces useful numbers to gauge exercise progress. The manufacturer also offers an app to collect these numbers via blue tooth connections. I did not try that since the numbers are fake, it makes no sense to collect them via an app.

The shipment was unable to be delivered (their fault, my info entered correctly) then sent to another address in different city. I placed an order for a squat rack on Fitnessreality.com (apparently a sister company that paradigm owns, as all the email correspondence is with paradigm) for SKU *** a squat rack. It was shipped from City of Industry, and due to arrive at my location on Sat July 10th, end of day. There were issues with the delivery, according to fedex "Improper shipment - Unable to deliver shipment - Returning to shipper". I have checked the delivery address I gave them over 5 times, and had my girlfriend review my writing to ensure that it is 100% accurate, which it is. I'm okay with a shipping issue, especially during this time. I was expecting to see fedex return the package to City of Industry, but it instead got redirected to an address in Rowland Heights, CA where I do not live. I live in XXXXX in *** CA, so these aren't even close to each other. On Tuesday July 14th it arrived somewhere in Rowland Heights where *** signed for the delivery. This is not my address, and from what I've dug around online is not the businesses address either in any way, so somehow somebody has obtained my purchase. I have reached out repeatedly since the notification on July 10th of it being unshippable, and hoping to get it resolved. Not just through email but phone, their chat function, and social media pages as well, and had nothing beyond the templated response. While I understand there are many issues amidst COVID time, the lack of correspondence with issues is dissappointing. I know many of my friends in busineses where they hire overseas VA helpers to organize and prioritize emails and solve problems for incredibly cheap, so I don't accept the "covid be crazy" response as a way to skirt around responsibility to your customer. I see I'm not the only one, and it looks like sadly I must go to this medium and length to get the company to care and get a response. Additionally, their voicemail claims that they are closing phone support due to COVID and keeping their people safe, which makes zero sense considering phones can and have been used in quarantine and isolation since their creation. Additionally, if this truly was returned to shipper, I would not be seeing "delivered" on the website order page. Online it appears that they have done their job, and now I'm left with no product, over $300 spent, and a company that is consistently neglectful as seen by their complaint history. Order Number #XXXXXXXXX Fedex Tracking #XXXXXXXXXXXX

I emailed the company over 2 months ago due to a faulty machine.I have not had any resolution even after providing pics and proof of payment. This is my initial email sent 10/2. Hello , I am looking for support in regard to the breakdown of a treadmill purchased less than 1 year ago. The model number is 3060h and the serial number is ***. It was operating fine until one day with my usual walking routine it sped up all of a sudden to the point where it almost threw me off. I quickly grabbed the handle bars and picked my legs up as to not end up in the E.R. Now each time I turn it on it does this, it will speed up dangerously with the push of just the start button and then the screen will error out. I am quite disappointed and wish to have this addressed. In the climate we are in going to the gym is not an option and attempting to stay healthy at home is what my doctor suggests. I have the receipt from Walmart saved if you need a copy of this record to confirm the date of purchase. I can be reached at XXX XXX XXXX.I would like the item replaced, fixed, or a refund of the purchase price so I may buy a new one. On 10/2 I received an automatic email response I responded to the automatic email advising that the options given did not apply. On 10/12 I was advised to provide proof of purchase and pictures of the issue. I gathered all the information requested and responded 10/24. I had no follow up from the company after that so I reached out via email 11/18 and 11/24.then via Dm on Instagram 12/13 and was advised someone would get back to me. On 12/14 I received an email to resend all requested items again and I did this 12/15. I have since tried email and Dm and have had no further communication. I have called the corporate office and left voicemails.I even posted on their Instagram page publicly asking for help in regard to their product, but kept my post respectful as to not put anything directly negative about the company. I have saved all emails and can provide these as necessary. Below are copies of emails including the email of my receipt. On Dec 14, 2020, at 5:15 PM, Paradigm Health & Wellness Dear ***, We greatly apologize for the delay in response. At this time please provide us with the photos once again for we are unable to open up the files submitted. Thank you. Ticket #XXXXXX *** On Tue, 24 Nov at 5:51 PM , *** wrote: Good evening, at this time it has been 1 month since I have supplied all requested items and I have received no correspondence. I am requesting a refund of the total purchase price as seen in the receipt supplied. I appreciate your prompt attention to this matter. Respectfully, *** Forwarded message From: *** Date: Wed, Nov 18, 2020 at 9:38 PM Subject: Re: #XXXXXX To: Paradigm Health & Wellness Customer Care To whom it may concern, It has been 3 weeks since I supplied the requested pictures and documentation. I am looking for follow-up in regard to my email.Thank you in advance for your assistance in this matter. On Sat, Oct 24, 2020, 12:59 PM *** wrote: Good afternoon, please see all the requested items. My residential address is 8 Washington rd. Schenectady, NY XXXXX. As you can see below the item was purchased from Walmart. Original Message From: Walmart.com To: ***@aol.com Sent: Sun, Dec 8, XXXX X:XX pm Subject: Shipped and arriving 12/12: Progear HCXL 4000 Ultimate... Walmart homepage Help Center Your Account We've shipped your order Hello ***, Thanks for your recent order. The items below are on their way. If you ordered multiple items, they may ship separately. You can track their progress here. After reviewing the details below, visit our Help Center if you have any questions. Please do not reply to this email. This mailbox is un