Parcel Monkey
Reviews and Complaints

Parcel Monkey charged an unauthorized $8 fee through my paypal account.
I did not ask for, nor did I receive any services for this charge. It was a charge for no reason. I have contacted Parcel two different times through email and have not gotten any response.

I have attached a screenshot of the relevant information from my paypal account.

I would appreciate a response to this as soon as possible.

Thank you,

Robert

I have used parcel money to sent returns to Victorian plumbing. Company used via parcel monkey was DPD.
All items received by retailer was delivered smashed into pieces.
All the return items were in there original packaging and they were only returned as they were incorrectly ordered. I understand there could be a slight damage but please check pictures and see the at the items are brutally murdered
I would like to make a complaint and would request my money back

Please guide me

Money was taken from my account 3 times in succession £11.74 . Ref 6433711 on 28.10.19. It was not possible for me to submit a screenshot of my online banking details to your website or my first attempt to contact customer services. Got a message to set up an account just to read a message. ReAd the message which disappeared when I wanted to return to it after checking which document I needed to send. It has been tedious trying to access your contact page with the "submit" button disappearing after typing out the message form several times. Terrible experience. Still no refund.

On 7/15/19 I shipped a 14×15×13 box weighting 15lbs via parcel monkey from the USA to South Africa. I printed the prepaid shipping label addressed to their facility in Jamaica, New York. I chose DHL ecommerce as the carrier because they offered the best rates and I thought it was a reputable company. I dropped the box at my local post office and followed the tracking that took over a month even though the time frame on their website indicated it would take between 11 and 22 days. When my family finally received the box, it was a small box containing worthless cosmetic samples that had all the correct information on the label, but was obviously not the gifts I had sent my family in south Africa. I am beyond livid my family had to waste their time and errort driving back and forth to pick up a gift only to be scammed. I am in the process of filing a claim but would like my package located above all else.

One of the worst customer service. One of the worst company to send you packages.

I had to send a package within United States from California to Dallas and had all of my household stuff in it. I chose Fedex as a carrier facility via Parcel Monkey.
Fedex tracking says that my parcel has been delivered and I could not find it anywhere. I contacted Fedex and they said that Parcel Monkey might have created a wrong shipping barcode for my package and they cannot find my package anywhere. On contacting Parcel Monkey, their customer service is so poor and they are not replying to any of my messages. This company is a fraud! No contact number or email to contact theses hell people and they lost my package. The maximum insurance they provide on a package is $100 but I had $500 worth and above stuff in it and many of the stuff had emotional side to it. Leave alone the insurance money, these guys are not even bothered to reply to any of my messages! I will post this review to as many places as possible to tell people about this fraud company!

August 2019 - LOST MY PACKAGE! I have been trying for 4 months to get information on where a package PMSC5N6M that I sent from the US to Japan is. 3-1/2 months ago I was told the package was being returned to sender via the UK after 1 failed delivery attempt. Last tracking information shows it left Japan. Parcel Monkey customer service is a joke. All you get are automated replies and canned answers. If you are lucky enough to "chat" with a real person, the answers are very vague. There is no option to call and talk to someone. I have asked for a phone number several times and to speak with a manager. My requests have mostly gone unanswered. They have said they will contact the carrier for more information numerous times but I never hear back. I finally got an answer where they said they didn't know where my package is. If I could've, I would actually rate them 0 stars!
WE WILL NEVER USE PARCEL MONKEY AGAIN AND I RECOMMEND NO ONE ELSE USE THEM!

I cannot reach anyone at parcel monkey. I re-booked my parcel collection but no one came to collect my parcels and now the website will not allow me to contact anyone to re-book it again. There is no number to ring and no one to talk this through with on their supposed ‘live chat'. I feel let down as the parcels should be at their destination already and now this has caused further expense for me.

CAUTION ! EXTRA CHARGE AFTER without authorization !
CAUTION ! DON'T FORGET TO REMOVE ANY AUTHORIZATION PAYMENT ON YOUR PAYPAL ACCOUNT ! THIS GUY WILL CHARGE YOU WITHOUT YOUR CONSENT AND WHAT EVER THEY WANT !
I send 2 package to France via DHL EXPRESS all paid before, all good, all right and after 1 month from delivery they charge me again $ 65.23 from a other company ( NOT DHL ) in different city ( WHEN MY PACKAGE GO ) and a extra charge for wrong size ( IS NOT THE CASE ) ! Be careful SMELL LIKE SCAM HERE !
THE SAVING IS NOT ALWAYS GOOD AT ALL !

VERY Exact Measurement Required!

Unless you have a laser scanner and have exact measurements there will be a surcharge later. My package was 62x8x5. FedX checked it in as ok. Later they laser scanned it at 63x8x4 (1 inch longer, and 1 inch narrower). Sent me a bill for $6 for not have exact measurement. Measurement off by 1.6% charged additional 19%.

2 items were picked up from my care to be sent to a retailer to issue me a refund.

one item was broken and disposed of but I was only updated of this after I chased for over a week to understand the status of the package. The other item has reportedly been delivered by the company they are being sent to have no proof of this and I cannot get proof of this myself to send to the company from either Parcel Monkey or the supplier selected to fulfill my order through them.

Customer service are not responding effectively let alone resolving any issues.

To whom it may concern:
I have sent an item through parcel monkey in February to Malaysia PM IS 6984079 is chocolates and biscuits and been successfully delivered. And last week I sent the same items chocolates and biscuits to Hong Kong PM 7156393 for my friends and been reject and it say will be sending my parcel back to me cos is prohibited items on the list? So I called parcel monkey about it so they explain that is parcel monkey prohibited rules is not allow to sent food so why I can sent it on February to Malaysia and why I cant sent it this time to Hong Kong and the prohibited list it didnt list which country too?
I have called to Hong Kong custom and they told me is no problem for chocolates and biscuits into Hong Kong!
Therefore for the disappointing new and after paying the £39 of postage and now I dont know when my items will be sending back to me? Im not happy with the explanation and it dont make sense at all...It give customer hassle for all this matter.
Please do not hesitate to conatc me asap.
many thanks
kind regards
Michele Smith

I recently attempted using Parcel Monkey to ship an item inside the UK - I am not only very disappointed with the fact that the company did not show up on time to pick up the parcel. The process to cancel and receive a refund has been the most frustrating customer service experience I have ever experienced. They have NO contact telephone number and their website has multiple glitches when trying to follow to prompts to submit an email. I would not use them or recommend them to anyone. NOT worth the hassle!

Sent a package to Germany. Got a message that they were unable to deliver said package. Package was returned opened a month later. Long story short parcel cost $36.10 to send and months later got charged a subscription cost for $172.83 for the returned package. Not sure how they can justify that charge especially since I never signed up for a subscription.

Sent an item that cost $12, 000 USD to the manufacturer in Switzerland. Only permitted to insure for $1000 USD. Promised delivery in 11 days. It has been 30. Their message was for the manufacturer to track down the package by calling the Swiss Post office. I informed them they don't step away from their employment to track my shipment and that this is their responsibility. They stopped corresponding. I informed them I am an attorney and that this will not end well or cheap if this package does not arrive. They did not respond.

I contacted online Swiss Post. Waiting. If the package does not arrive within 15 more days, I will be filing a class action lawsuit against them. Stay tuned for more information.

Shipment PM6631849
On 3 of September I have ordered this company to collect package from UK from Mrs. John Kirk, LN8 3FH and to deliver to Germany to Peco Stojkovski, Kremserstr. 25, Böblingen 71034, Germany, +[protected].
After 7 days I have asked them where is my package. The answer was that the package is not collected for unknown reason and they were ready to refund me for the service, but after one day, I have received another answer from them that the package is colleceted but it is not delivered for also anknown reason.
And now, the package is in Parcel Monkey in Southampton and they have asked me to dispose of the item, to collected personaly or to return item to sender or seller.
And they have let me known: "Please be aware that an administration charge of £5.00 applies should you choose for us to despatch your item, and in addition you will be required to pay any returns charges levied by the courier and shipping costs to it's final destination.
And I only want to see my package on destination address in Germany for what I have payed, please! And I have no intention to pay more that I have already payed.

Parcel monkey have lost my parcel and are not refunding me. Shipment PMS0V2HO has not been delivered. it was picked up in July and I was told it would take 4-6 days. I followed up in July and august as the incorrect parcel was delivered and was told that it would be picked up and the correct parcel would be delivered the following week. I have been told that twice now and it has still not been delivered it is obvious they have lost it. I have requested a refund twice and am being given the runaround. I checked this morning and this shipment has been removed from my orders now. Do not use this company.

Made a booking through parcel monkey cant track it from their link had to speak to live chat (probably the reason my parcel is lost) but anyway they gave me some tracking 4 days later on a 2 days delivery service nothing...
After 10 days of parcelmokey doing nothing abut my lost parcel by dpd now they cant even give me a refund back because they are claiming dpd never replied to their message for 10 days while I got to them on the phone straightaways I opened a case and waited 5 days for dpd to do their search and end up with a conclusion that the parcel is lost but they cant provide me a claim form because I have booked through parcelmonkey on their live chat you get to chat with 15 different people each one of them more incompetent than the other

I got on chat with a company rep to ask why when I was completing package dimensions info for ems international shipping (which in the us is usps), I received the following error message directing me to another of their shippers: maximum volume of a parcel may not exceed 118 lb cubed. My question to the rep was what does 118 lb cubed mean? Pounds cannot be cubed. Measurements such as inches and centimeters can be. I was directed to convert to metric figures. There is no option on the website to opt for metric system. She could answer my basic question, asking for a definition.

Awful, despite correctly filling out the contents of the parcel on their website they offered me a service which would not accept the contents (buried deep in dpds terms and conditions). When the item was returned I was presented with either picking it up from their office or paying £5 delivery to get it back.

When I raised their failings with customer service via the website I was repeated told to pick from the options above. No acknowledgement of their awful service or that they had failed in anyway.

I used parcelmonkey.co.uk to contract a delivery via dhl express service. The parcel got help up at customs (despite me having provided all the documentation required in parcelmonkey's website which I filled in using their own online forms). I contacted dhl to query, and they told me the parcel had actually been handled by a third party (although parcelmonkey website clearly indicated I had chosen a dhl express service). I called this third company, who told me they would not deal with me direct as I had booked through parcelmonkey, they would only take instructions via parcelmonkey. Parcelmonkey says they can only see the info the courier provides. Their customer service advisors (chat only) have no idea what they are talking about, are completely unhelpful.