Hi there my name is Renee Richards and this is now the 2nd time I have had problems with your cigarettes. In return I would like to be reimbursed with a carton of your products as I didn't ask for anything back the last time I had an issue and that was a purchase of a carton beforehand so this time round I would greatly appreciate my reimbursement. I am not satisfied with your products at this time. This packet of cigarettes was purchased at a tobacconist in Budgewoi central coast 2262. Thank you for taking the time to read my complaint.