ParkMobile review: Parkmobile is a SCAM. AVOID AT all costs 1

On July 4th, 2024, I used the ParkMobile app to reserve parking downtown Nashville for the huge Fireworks show. Upon paying and getting my confirmation in the App, I then selected the directions link and used it to be directed to the parking garage. We booked it for 1 hour, 9:25-10:25pm. We arrived at 9:42 and exited at 10:17pm, this is FACT and supported with the documents. A few weeks later we received a letter and accompanying ticket for $95.25 from a parking management company, Metropolis, alleging we had entered and exited without payment. We contacted their support and provided them evidence of using the ParkMobile App, and simultaneously contacted ParkMobile and provided the same documentation to them hoping they would both connect and resolve this. Both were very slow, taking days to respond, but Metropolis responded first and basically said they didn't have any records or partnership with ParkMobile and we never should've been directed to their address. I forwarded this communication and my frustration on in addition to my original complaint to ParkMobile as this, if factual, is blatantly fraud for ParkMobile to be selling reserved parking spots to lots they aren't authorized to do so. They cannot blame this on bad directions, as their link inside their app sent us to this address. And lastly, there wasn't another parking lot or garage within two blocks of where we chose to park so they can't allege we parked next door or across the street. If legit, this would be an easy fix between two commercial partners with either an email or shared software platform to valid our paid reservation to ParkMobile and then Metropolis simply deleting the errant ticket once they had proof we had indeed reserved and paid. Unfortunately, ParkMobile has refused and in their weak response said they don't do anything other than take my money, that we should reach out to the owner/management company with any complaints. ParkMobile is a scam and needs held accountable.