PayFlex Systems USA
Reviews and Complaints

Pay flex is absolutely horrible.They will attempt to keep your funds., by any means necessary.I feel they are dishonest snd decietful.I search daily for a class action lawsuit aganist this organization so that I may join in.I absolutely recommend staying away from this dishonest company, by design, you will not recieve reimbursement for a ligtimate claim.Run don't walk from Pay Flex, of Omaha, Nebraska.

There are certain directives that a former employer can give to a third party adminstarator. One of those being that the coverage will show inactive until the payment is recieved for that particular month. You still have the availability of the 30 day grace period, but your coverage will not show active unless the payment is made by the 1st of said month. It is called a "Paid to Date Sensetive" account.

Something is wrong with that company - they need to give their employees a Cobra 101 course. We were fortunate that we tried to use our insurance one day after they told the Health Insurance Co. to drop us, since we had never used the insurance ever before during employment or unemployment. PayFlex was administering the Cobra plan for the former employer. If we hadn't, our coverage undoubtedly would have stayed "lapsed" and we wouldn't have a chance of buying our own insurance later. It was finally resolved, but in the interim someone kept making up new "rules" as to why it had been dropped in the first place - i.e. - it hadn't been paid on the first day of the month, (we tried to use it the second day of the month) - though the last day for payment is the last day of the month, and the coupons they had just sent out a few weeks before indicated that on each one. We had previously typically sent in the payments within the first few days of the month. When that excuse didn't work, she tried -" someone sent out a letter that the payment due dates had changed" - no one sent any such letter and no one could have since they are REQUIRED by law to give a grace period. I advise anyone who has to deal with this company to be very, very careful, document everything anytime you must speak to them and pay online so that your payment can't be disputed. Health insurance will be the death of us all.

Pick, that's unfortunate that you had to go through that, however if the information PayFlex received from Conexis and your former employer said to bill you for those months then that's what they're going to do... bill you for what they're told to bill you for.

I have requested an FSA card to access my available funds three times and still have not received a card. Every time I request another card the customer service representative tells me they have sent the card to the address on file.

Payflex has horrible service. No sign of professionalism in the way of handling issues.

It has been a month trying to solve the issues, but they provide no sign of professionalism to assist.

Horrible and worst customer service ever.

I received a letter from Payflex asking for documentation my social security card and drivers license. When I called them they wouldn’t verify me and I ended up providing my last 4 digits of my social security number and then they still couldn’t verify me even though they sent me a letter. Are these people scammers ?

Payflex...Horrible company to deal with ! nothing good.

Payflex has stopped allowing Quicken to connect and download transactions.

It worked fine for years, then suddenly stopped working on or about Jan. 9, 2023. It has not updated my accounts since.

I too am appalled at the ability of a company to deny claims with appropriate documentation to then give participants in “forfeiting” their hard earned money and claim they are backed by the IRS to keep said funds for administrative costs. This is a scam and unethical as there is no way to stop the payments when you are outside of open enrollment and no way to remove funds with the option to be taxed so that they are not lost. I will gladly join a class action if one exists!

I too need to file a complaint against PayFlex because of the same exact reason. I submitted all documents before the deadline (including LOMN, receipts and claims forms) and they refuse to reimburse me for my expenses.

I believe Payflex FSA to be unethical in several ways. They challenge every charge not matter what documentation I provide including Explanation of Benefits from the insurance company, detailed 'walk out' bills at provider offices, and reverse approvals on charges after the calendar has run out putting them in the position of retaining my funds and leaving me in debt.

At the same time, the use threatening language on a first enquiry into a charge. The amount of detail they request including whether a charge will be added to my insurance company deductible or not, is unnerving. The insurance company finds Payflex's demands for additional detail to be beyond IRS requirements and unorthodox.

If I could break the account mid-benefit year, I would. It would be more efficient and cheaper to pay with post tax dollars.