PayFlex Systems USA review: Refusal to pay after submitting appropreciate docs 75

I completely agree with you. I have done the same thing, when I inquired as to when they would re-activate my card, I was told "due to them auditing my account, they now need documents from 07/2008". This is now mid-August 2010. I bet they wouldn't have told me except I called.

I don't think I'll have Payflex again!

Do not use Payflex. I faxed them receipts, and spent hours and hours on a legitimate $129 charge. My Payflex deduction next year is ZERO.

Oh and by the way, it is your employer who would be held liable if PayFlex is audited and found to have reimbursed you for ineligible expenses. So you can be mad all you want, but really it's not fair to your employer to be fined, nor is it fair to PayFlex to reimburse your ineligible claims and suffer the wrath of your employer and potentially lose business because of it.

Last but not least, Vicki, you can go onto www.mypayflex.com and click Documents on the left-hand side, and you will probably find multiple request letters for those [protected] card charges, with the date and time they were mailed to you. Now who's fault is it that you didn't respond for 2-3 years? You're mad at PayFlex over this? Unbelievable.

We have been getting the same runaround with PayFlex. They recently demanded d0cumentation for legitimate medical expenses we incurred and that PayFlex paid several years ago. They refused to disburse money for recent medical expenses until they received the documentation. It is entirtely possible that PayFlex is making illegal profits by placing unwarranted holds on accounts, since any unused funds in the account are forfeited to the company at the end of the period. This looks to me like a potential class action lawsuit.

Pay Flex is claiming that I owe them >$.600. They take $50 out of every paycheck of MY money & are refusing to pay legitimate expenses. I can't seem to get out of the system. Count me in if you file a class action. cbinder@austin.rr.com

My business just switched to payflex this year, and i have never had a problem with a flex plan until now. they deactivated my card and refuse to pay for a freaking dental visit. I'm so mad right now with that sorry company I can't see straight.

I want started new business

I agree with all of you I have never had more trouble with FSA until Payflex I do realize laws have changed that makes using your FSA not valid with many of the purchases we used to get, but still it is ridiculous...I am going to treat myself to really expensive pair eyeglasse frames... to take care of the remaining balance.

HA HA take that ... Pay flex

I am so very disgusted with Pay Flex! I have spent endless hours trying to get payment and there is always an excuse. Now, they claim to have no documentation. I thought Wage Works was horrible. They are much worse. I really think they are perpetrating fraud.

We have had the samolde problem with Payflex. We have turned in document after document, only for them to request more. Not only that, but we paid close to $1000 into it this year to cover midwife expenses, only to be told we have to pay for these services before we are reembersed. So, now we paid the midwife and subefitsmitted the receipt only to be told we need yet another document "Explination of Bennefits" that basically says that our primary insurance doesn't provide midwife services. The only insurance I'm receiving is that this Flex-Plan business is a SCSM. The reason I got this insurance is to make sure that we were covered during the pregnancy that our primary insurance didn't cover. So far, we haven't been reembersed anything. Not even what was paid into it. Everyone has seemed to have been paid but us. Not quite the outcome we were expecting. This experience has been a waist of time and resources.

My experience has been absolutely HORRIBLE with PayFlex.

I want to like Payflex, I really do, but here's my family's verdict (drum roll...): in our objective opinion they deserve a D- for broken internal processes at this "service" which assessment goes beyond the huge hassles & significant delays experienced us and by many on this blog. Surely scores of others have not yet voiced their opinions here, with BBB, etc., but maybe they will come forward It seems only a matter of time before the mushrooming systemic problems at Payflex become more widely exposed.

There might be talk of class action lawsuits - seen it posted here and elsewhere a few times, but I hope it doesn't come down to that. The majority of us want the same things: we want reasonable service with minimal headaches when seeking healthcare. We deserve access to our Payflex cards and to our own money. I don't buy the line that we can still use our account with a frozen card; it is not the same as before. At one time that system worked, and I'd cut up my card now if I had faith in the current fax-to-Payflex process today. The plastic debit card concept sounded wonderful when introduced but has proven worthless to us.

I am too weary to say much more about Payflex at this time - wish I could lay it all out now. I have plenty of both anecdotal and factual background to share, but your time and mine time is too precious. I will soon be leaving for the airport to catch a cross-country flight, but I will offer this much now, perhaps more another time:

Just today, I was disconnected by Payflex after listening to elevator music for 15 minutes, misdirected several times before that. With no ax to grind, just seeking a simple explanation with a mature witness nearby, I followed every prompt and direction given, made every painstaking move by this company only to hit a brick wall. The system has become mired with problems, dead-end fax transmissions (despite verified fax records showing otherwise) peanut butter-slow responses to faxed in receipts, etc. etc.

In the past two years I've been stymied repeatedly after following every step they provided. Part of the problem might be the inconsistencies between the hired staff, which even Payflex managers have acknowledged, "Well she was wrong sir, you were misinformed!"

Today, my wife and I opened the Payflex letter with great anticipation, pausing to review all the steps followed for validating an ambulance ride and routine dentist procedures, but wouldn't you know it, there was an "overpayment" of $2 so our card is still inactive. This is our absolute last gasp of hope with Payflex. This year we decided to give them one last chance, so we contribute a little money from each paycheck. Last year we lost $1500 - unable to use it in a short amount of time due to entanglements and misunderstandings and poor communications on their end (trust me, I have it all captured in a dozen e-mails to our benefits administrator).

Then we learn that Payflex went back to 2007 looking for problems with our account - we'd never heard of any issues prior to that time (someone here suggests that this an audit, but another rightfully asks why we have to find out after making inquiries as to our status). We ended up writing checks to settle a hospital visit that we still have an issue over paying twice - it was their word against ours - and despite assurances that things would improve so that customers could settle immediately - we still could not pay via credit card over the phone.

It's the waiting game that hurts us, jump through hoops to find a new problem has surfaced.

I believe that they were better at their own business at one time, more customer-oriented, more organized, etc. One day if neutral parties will carefully evaluate how business is conducted - and not just wait for complaints to be filed - the truth will come out.

I realize that the IRS has imposed recent rules on purchasing and reporting, but please forget the IRS and even the occasional "block headed" consumer for a moment. We know that there are always that certain customer that doesn't follow the rules, doesn't send in all the correct documents. I had to play the game for nearly a decade, quickly learning which receipts were legible and acceptable, slowly training my local health care providers to give me the proper receipts carefully printed by them (largest hospital chain in my state) and then faxed and followed up by me. But something has changed = not just by the IRS - but by Payflex themselves. You can have multiple college degrees or be a graduate from Life's School of Hard Knocks and still get Line-Item vetoes at every turn over technicalities ("What do you mean you needed an ambulance?!" and then what happened today.

It's appalling and disappointing. I wish I could have spent this past half-hour stating more positive things about Payflex. I wish you a better outcome than has been our experience with this outfit. Ugh! Gotta fly now. Good luck to all.

Bummer, apostraphes posted looking like cuss word (symbols), so I will send shorter version now with contraction-words spelled out clearly (too much time spent to toss previous efforts out). Thanks to all comments both Pro and Con. Happy reading and hopefully happier flex-spending to all:

I want to like Payflex, I really do, but here is my family's verdict (drum roll...): in our objective opinion they deserve a D- for broken internal processes at this "service" which assessment goes beyond the huge hassles & significant delays experienced us and by many on this blog.

The majority of us want the same things: we want reasonable service with minimal headaches when seeking health-care. We deserve access to our Payflex cards and to our own money. I do not buy the line that we can still use our account with a frozen card; it is not the same as before. At one time that system worked, and I would cut up my card now if I had faith in the current fax-to-Payflex process today. The plastic debit card concept sounded wonderful when introduced but has proven worthless to us.

Just today, I was disconnected by Payflex after listening to elevator music for 15 minutes, misdirected several times before that. With no ax to grind, just seeking a simple explanation with a mature witness nearby, I followed every prompt and direction given, made every painstaking move by this company only to hit a brick wall. The system has become mired with problems, dead-end fax transmissions (despite verified fax records showing otherwise) peanut butter-slow responses to faxed in receipts, etc. etc.

In the past two years I've been stymied repeatedly after following every step they provided. Part of the problem might be the inconsistencies between the hired staff, which even Payflex managers have acknowledged, "Well she was wrong sir, you were misinformed!"

Today, my wife and I opened the Payflex letter with great anticipation, pausing to review all the steps followed for validating an ambulance ride and routine dentist procedures, but wouldn't you know it, there was an "overpayment" of $2 so our card is still inactive. This is our absolute last gasp of hope with Payflex. This year we decided to give them one last chance, so we contribute a little money from each paycheck. Last year we lost $1500 - unable to use it in a short amount of time due to entanglements and misunderstandings and poor communications on their end (trust me, I have it all captured in a dozen e-mails to our benefits administrator).

Then we learn that Payflex went back to 2007 looking for problems with our account - we' had never heard of any issues prior to that time (someone here suggests that this an audit, but another rightfully asks why we have to find out after making inquiries as to our status). We ended up writing checks to settle a hospital visit that we still have an issue over paying twice - it was their word against ours - and despite assurances that things would improve so that customers could settle immediately - we still could not pay via credit card over the phone.

It is the waiting game that hurts us, jump through hoops to find a new problem has surfaced.

I believe that they were better at their own business at one time, more customer-oriented, more organized, etc. One day if neutral parties will carefully evaluate how business is conducted - and not just wait for complaints to be filed - the truth will come out.

I realize that the IRS has imposed recent rules on purchasing and reporting, but please forget the IRS and even the occasional "block headed" consumer for a moment. We know that there are always that certain customer that doesn't follow the rules, does not send in all the correct documents. I had to play the game for nearly a decade, quickly learning which receipts were legible and acceptable, slowly training my local health care providers to give me the proper receipts carefully printed by them (largest hospital chain in my state) and then faxed and followed up by me. But something has changed - not just by the IRS - but by Payflex themselves. You can have multiple college degrees or be a graduate from the School of Hard Knocks and still get Line-Item vetoes at every turn over technicalities ("What do you mean you needed an ambulance?!") and then what happened today.

It is both appalling and disappointing. I wish I could spend a half hour stating more positive things about Payflex. I wish you a better outcome than has been our experience with this outfit. Ugh! Gotta fly now. Good luck!

Whoever mentioned that they were going to buy expensive glasses...BE CAREFUL! I did that, as I needed prescription glasses. I sent in the receipt, the doctors list of services, and it still got rejected. Also, I used their website to ID the missing documentation i needed to provide. I got emails from them saying my receipts were received and all cleared for each. Thought this was good, but no such luck. I called and was told that I didn't get emails, they mailed a letter denying those claims. I saved the emails, but got letters a few days later. I am still locked out and can't use my debit card. But I did get a convenient pay coupon asking me to send in $683...hey, wait. Isn't it MY money? And it was all over, for the most part, prescription glasses. Suggestions?

Pure junk. First, to the self-righteous Sierrani and Ronald Bertswarth, perhaps you should read the initial complaint. Especially Ronald - considering you said "they won't pay for yadda yadda" and you need "blah blah" and that's *exactly* what the original complaint stated they had. Second, don't trust the BBB at ALL. Once you pay the price to be "accredited", you get an A rating. Companies with F ratings have instantly turned to A/A+ overnight once buying accreditation. One company, even after multiple lawsuits they lost and dozens of unresolved complaints is still listed as an A+ company.

Now as for me, this place is AWFUL. Though one above is invalid (the new rules do not allow FSA to pay for ANYTHING unless you have a written prescription, and yes, you can get those now for inserts, walkers, etc.), the rest of these are valid. My card is now inactive. In 6 months, we've had 14 "reviews" we needed to submit documentation for. One included a co-payment directly to a hospital and processed as surgical copay and listed as such on the website. This isn't some rinky dink hospital but the major hospital in Southwest Florida and in the charge it actually states surgery. Do they think they serve hamburgers there? My EoB states the copay paid, because I had to pre-pay my co-pay to have my hysterectomy. The detailed billing states I owe nothing, and shows I prepaid $100 but doesn't specify how. I'm now waiting on a special letter from the hospital to submit together with the EoB, the bill and my insurance documents showing the requirement of prepay co-pays. I doubt it will work.

They denied payments to my son's psychiatrist because they didn't have "detailed" billing which is prevented by HIPPA laws. The "detail" states medication check and observation. They want a diagnosis on the bill or EoB, the treatment (there ISN'T "treatment" with the psych), and so on. It's against the law to put all that info inside a bill for mental health. Again, hoping that a special letter will fix this but doubtful.

They've also denied copayments billed from my four kids pediatrician. It's listed specifically, it's a standalone office and nothing there would or could be billed as anything but allowable expenses. I have the detailed EoB for the copayments... nope, denied. Not detailed enough because there's too much shorthand and they "can't be sure it's a medical visit" even though the itemized has a margin under each office visit. One even told me to submit the detailed bill with the vaccine names listed out (because obviously DTaP could totally be a ticket to Europe).

Even today, when trying to ask several yes or no questions since my card is locked, yet again - about the appeals process on one of my claims (partial denial, question was whether I needed to send all 3 itemized bills that were paid at one office visit or just send the one that was apparently missing from their evaluation though it was listed in the documents, they claim they never got it) - she said I can't appeal. I asked "I can't appeal the partial denial" and she started yelling at me telling me to listen to her after her 5th time around the script in which answered none of my questions. I didn't even get the first question asked before she interrupted me and continued interrupting me before I finally said "Just a yes or no is all I need" and began to ask it again and she started yelling at me for not letting her talk! Got to a supervisor who seemed annoyed I interrupted his coffee break and though he gave me the answers I need, he was curt and annoyed. But at least he answered.

So now, I get to pay out of pocket for all my post-op appointments, and wait to be unlocked. So that I can now go through the even more PITA process of trying to get reimbursed.

Interestingly, Ronald is across multiple sites, somewhat condescendingly going after complaints. Of course, one could suppose he just "happens" upon negative reviews, but considering you have to search complaints to get to, well complaints - I think you've been outed. A search of your name reveals oodles of condescension. We get it, you're part of marketing.

Something I found out today after getting endless lip service and phone run around by Payflex. I can't tell you how many time my card has been deactivated under the pretense that I failed to respond to mysterious letters that for unexplained reasons never reached my mailbox asking for documentation. If you click the place that says you would like to receive email notifications about payflex business it, without bothering to explain to you upfront, takes it upon itself to put in place the option to no longer send you letters in the mail requesting that you send documentation. It will however send you letters telling your account has been deactivated until you provide documentation. For years payflex has been sending emails requesting documentation to an old email address that has not been active. There is a page that you can get to on the worthless "HealthHub" where you can check off exactly which notifications will be sent to your email. When I was finally able to find this page the only box that was checked to receive email notifications about was the request for documentation. No where does it tell you that if you check this box payflex will not bother to attempt to contact you in any other way before deactivating your account. Also never was I ever given the option to choose which email notifications I would or would not choose so basically the option to not contact you by USPS is set up In their system as the default action if you're stupid enough to check off that you would like to receive email notifications.

PAYFLEX is not more compliant than other companies they are more RUDE that other companies AND its MY money they are being rude over .I am surprise what US citizens take from these companies .Payflex sent an so called notice -they docs were needed -It looked like a reimbursement ck that was expected like some CHEAP collection company .I got my Director of Benefits involved as this had been the most difficult time I Have EVER spent with an FSA company and especially over 4100 of my own money YOU ARE SO BUSTED PAYFLEX .Please write to your directors of benefits each and every incident you have .When fiscal year comes around NOT HONORING a contract is easy to switch to another company ...HOT at PAYFLEX 's RUDE condescending staff

Clearly there is a MAJOR problem here and no one of importance cares. My employer had so many complaints they finally decided on another service. Through our health insurance system United Health Care. My problem was with dental claims so we will see how this works out in 2013. Its a shame that they are allowed to give people the run around keep interest on my money. I do hold them responsible when I have met all their requirements and they were in error the person I finally got hold of stated that they did not understand why my claims were denied.

This has become the worst service ever. I also have found them refusing to pay claims more and more. My son was at the ER on New Years Eve and the hospital charged me the co-pay at the time and gave me a receipt. I submitted the receipt and they have refused to pay it demanding an itemized bill (which will not come unless I wait until the EOB (which I will not get until well after the grace period to file for 2012 reimbursement) and a statement saying that the $100 was a copay. When I asked for the list of details that they needed so I could send it directly to the hospital they said they could only give it on the phone, not by email and it was not on the website. I wanted something in writing because they have jerked me around on dependant care payments giving me a different list of "required" documentation each time I called. They could not even cite the reason they needed this host of information that they did not need before. I asked if I could fax in a copy of my insurance card which shows the copays for various vists they said no. This is the WORST customer service I have every received and they are a HORRIBLE company. I will NOT use them this next year and am meeting with our HR director this morning to talk to her about my ongoing problems with Payflex.

There is no point in this service. The amount of money you "save" is wasted by the amount of time spent trying to get the appropriate documentation.

We've been jerked around endlessly by Payflex. It has become increasingly difficult to get any reimbursement from them. The past few years, each and EVERY time we submitted claims by fax, they DENIED receiving our documents. We had verification on our end that the fax was, in fact, received each time. We are currently fighting them over denying a claim we electronically filed for 2012. We filed our claim before the deadline, but, Payflex is saying they never received my documentation that I uploaded and submitted. As far as I know, there is no way to confirm your documentation was uploaded and received (or not).
When I spoke with Customer Disservice yesterday, they told me they never received my documents to substantiate my claim and that it's NOW past the deadline to file. The Customer Disservice Manager told me I'd have to appeal my claim and see what the Claims Disservice Manager for our employer decides.
I don't know what I'll do if they deny our claims. We were really counting on this money. It's about $850.
Any suggestions?

Here is the thing my son goes to the orthodontist monthly, only reason we decided to get pay flex. Our dental insurance paid $1500 and we paid $2700 cash. We owe $1800 and took pay flex to cover that expense. Our contract was signed in 2012 and faxed to pay flex prior to obtaining pay flex, more so for my benefit before obtaining. Needless too say I was told by Karmin G. (Will not post emoyee ID) and Sandy R (a supervisor) on 10/2012 that pay flex would cover the remainder of the orthodontist. However, after receiving the request for further information and faxing my child's information on detailed receipts 8 times my card has been deactivated because they say they have not received the documentation. When I ask to speak with someone in the "fax" department they do not have an extension. This not only violates HIPPA laws it's also unethical practices. I'm sorry but I read all documentation and consulted numerous times before getting pay flex and those of you that are defending pay flex obviously work or get contributions of other people's money, because this is unconstitutional, unethical, and illegal. Call their number and the automated systems states that it takes them up to 48 hours to process a fax yet when you speak to an agent it turns into 7-10 business days, then after waiting the 10 days you get " we didn't receive it". This is the most fraudulent company I have ever had to do business with. I am and will be perusing this legally. If interested contact abgreen2131@gmail.com

What I find hard to believe is the numerous times I've called and spoke with customer service and was advised incorrectly about dates regarding the extra time at the end of the year to use any left over money. I was advised I needed to pay any outstanding bills for 2012 by April 30th or I would lose my $ so I paid on 4/19/2012. Now the date has changed to April 15th and I'm still going to be lose my money since my appeal has been denied. I even called in June of this year, while my appeal was pending and I was still advised my last date to use my 2012 funds was April 30th.

I'm completely confused: a phone rep told me I have $219 in available balance. I changed jobs. I looked at my transactions and it says ($333). I calculated my transactions and it looks like I have spent more ($333) than I had paid while employed with the company. Does Payflex give you their entire coverage amount up front at the beginning of the year? The phone rep said I have $219 balance...so why was I denied for my prescriptions? I was told I have until the end of this year to submit claims. I am denied for "not in coverage date". If I truly do have $219 in my available balance, then they need to take that and apply it towards my ($333) transaction balance. Then I will understand why I am not denied coverage. Otherwise, what is the $219 for? Is everything not live and up-to-date on their healthhub site? Ugh...I'm so confused! The rep on the phone appeared to have helped, but now that I've been denied I'm more confused.

Every time I use the stupid pay flex card for copayment, dental or medical expenses they send me notices for receipts. I fax everything back but get fustrated every time I have to do this. I called and asked why and the rep said its random because of the IRS requiring the info. Thats bull random I think "not" cause every time I swipe the card for medical use they want reciepts! I'm getting tired and fustrated of paying fax charges and the card getting suspended when I don have time! Who can I complain too!

Health hub by Payflex in my opinion is engaging in the worst kind of deceptive business practices. Using misinformation and misdirection to avoid paying claims. This is theft by fraud and I find it difficult to believe that it is purely ineptitude, but instead thievery of the worst sort. My flex card was cut of for a very small claim. So, instead of disallowing the amount, they froze the remaining 90 percent of my available funds until I sent them an EOB. This prevented me from having cash available to spend on doctors copay sand medication copays. When I finally relented and sent the EOB, they said it was too late to file any more claims for the year unless I did so manually. I did as they said and spent hours uploading documents. I never heard from them for two months. I called several times and was finally told that they would not be paying this claim as our company changed administrators and I would have to resubmit claims again with new company. They are liars. Please, let's file a class action now! Where can I get an attorney. I am sick of these companies stealing from hard working people who live paycheck to paycheck. Someone please give me a phone number.

Direct formal complaints regarding PayFlex Systerms here: Pension and Welfare Benefits Administration of the Department of Labor 790 E. Colorado Blvd., Suite 514, Pasadena, CA 91601 **Please pass the word

I have been sending in all the documentation that Pay flex asked me for and now after 2 months of endless calls they have denied the claim. It is a legitimate claim to a Dental Specialist. It was to evaluate bone loss on my gum and treatment. I received a letter stating that I owed the $106 and that if it was not paid by 9/18 then my card would be suspended. My card has been suspended for 2 months. EVERY dental charge has been disputed by them and my card has spent more time on hold then it has off of hold so I have been unable to spend the money on it. I need to have a CT Scan for a possible cancerous cyst in my kidney and was going to use the card because I don't have the money to pay for it. So for a $106 they are putting my health at risk. Any time I ask them a question they always say that it's under IRS guidelines. They hide behind that and really have no responsibility to know what their job is and their favorite thing to do is get the documents in the mail, by fax, or online and just trash them. At least that's what I think. I sent the documents every way I could 10 different times and hundreds of phone calls and I guess they finally got tired of me and just denied it. Probly without even looking at it. I am so thankful that due to all the complaints that my company has had that they are changing to a new company. The $500.00 I put in will probly be lost and I believe that is why they do what they do so that they can keep the money. They are stealing money. If anyone starts a class action suit against them please let me know.

I have had a Pay Flex Card several years, each with their problems. The current problem is that my wife was having health issues and our family doctor referred her to a heart specialist. When the bills came in and after the insurance paid their share, I paid the balance with the Pay Flex Card. The payment was deemed unauthorized and my card was deactivated. I have sent i copies of the bill. itemized copies of the activity from the doctor and from the insurance company, both with no action, in addition, I have filed contested claim with them, talked to them several times on the phone, with no satisfaction. They have told me my choices are to one, pay the outstanding balance, or to send in receipts from another bill that is the same or more that I have paid. I have almost $1000.00 in there that I think they are just waiting for time to run out so they can absorb my money. They will not even allow payment of the balance from the charges already accrued. My advice to everyone is do not use Pay Flex. This is a scam and is not a user friendly company. My advice is to boycott this company and others like it. Once enough people join the boycott, either they will change, or go out of business. They were designed to help us not to bleed us dry... This looks like another government funded boondoggle and cover up.

Terrible company. They harass you for minor details that don't make sense. I send them legitimate receipts and they shoot it down because they don't like one word in it. My account on their web site says one thing their customer service says another and their letters say something different. Hardly worth the few tax dollars you save.

Add me to the list. They refuse to reimburse me for copay paid out of pocked at my primary care because the reason for payment on the receipt said "patient discharge", not "co-pay". They have questioned virtually every non-pharmacy charge made on the debit card. One of the worst companies I have ever dealt with.
I am saving up my unreimbursed receipts and will be taking them to small claims court here in MA at the end of the year to recoup MY money, seeking triple damages.

I actually work for a large employer's employee benefits office, and even I can't get Payflex to handle properly documented claims without elevating my complaints to a co-worker who handles appeals. I've had flex accounts for 15 years, and have never had the horrible experiences that I've seen recently. These guys lie, take weeks to process routine, well-documented claims, then blow claims off by claiming that they never received any documentation. This is happening on EVERY claim lately. The complainers here know what they are talking about, and I'm certain that the people posting here in support of Payflex are either employees or bloviating fools. Payflex STINKS. I will never sign up for a health FSA again if they are administering it.

I would like to know how to file a legal claim against Payflex. Money is deducted from my payroll that goes to payflex. They then send me a commuter voucher check to pay for my monthly PACE vanpool. In August, I did not receive my voucher to pay the September bill. I called them before the first, they said call back after the first. I called back after the first, they said send in a claim form, buy another pass and send in the receipt. I explained that I don't get a pass or a card. It's a monthly bill that works like a utility bill, there is no receipt. I sent the claim form with this same explanation. They denied the claim stating I must have a receipt. I sent the pace statement showing my September payment and my canceled check showing front and back. They still denied it saying they did not receive it by the 10th. I think they were making excuses not to refund my money. I paid twice for the month, once to payflex and then out of pocket to PACE. An now Payflex will not give me my money back. They are ripping us off at will. Something needs to be done about them!

Pay Flex's system of communication is like going back to the early 90's. I was told today that in order to be notified of whether my claim that I submitted was accepted or not, I would need to call in (which many times involves a long wait on hold) and or I could receive a letter in the mail. I do not "always" get a letter in the mail to notify me that a submitted claim was received. It is almost 2016 and why can't an email receipt of approval be sent to a listed email address? Why am I not always sent even a letter in the mail to notify me that my claim was approved?

The Customer Service staff is very helpful and patient. I thank them for their patience and unfortunately cannot help but mention to them that Pay Flex's systems almost seem so primitive, as a way to make it difficult for their "customers" to reimbursed.

I am not sure if I am seeing this properly or not but in this thread, is there a combative representative from Pay Flex demeaning the the person issuing a complaint? Perhaps I will be the next to be laid into by Pay Flex?