Peachloft
Customer Service: Phone, Email, Contacts

While it's possible to place an order as a guest, having an account with Peachloft does come with some advantages, such as a faster checkout process, the ability to easily track your order status and history, and receiving updates on Peachloft latest releases and special promotions.

If you've forgotten your password, simply click on the "Lost password?" option on the login page. This will redirect you to a new page where you can create a new password for your account.

If you need to change your email address, please get in touch with Peachloft and they'll assist you with the process. However, please note that Peachloft is unable to modify your order once it has been placed. To ensure your order is delivered successfully, please ensure that you fill in your complete and accurate address details. Otherwise, there's a chance that the package will be returned to the company. In case of any confusion or issue, please let Peachloft know, and they'll do their best to help you.

Please note that all transactions on Peachloft website are processed in US Dollars sterling. If your credit card is issued in another currency, your order total will be converted based on the daily exchange rate at the time your card issuer processes the transaction.

Peachloft gladly accepts payments via major credit cards such as VISA, Mastercard, and AMEX, as well as through PayPal. Please note that Peachloft does not accept payment by personal checks, money orders, direct bank transfers, debit cards, or cash on delivery.

When making a purchase online using your credit card on the Peachloft website, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to Peachloft's credit card provider's network, where your card and transaction are authorized and approved. Please note that Peachloft does not store your credit card information on its servers for security reasons.

Peachloft retains the right to accept or reject any order or portion thereof in their discretion at any time after receiving the order, even after the customer has received a confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, they will issue a refund to the original method of payment.

Please be aware that any cancellations made after the order has been placed will be subject to a cancellation fee of $0.5, regardless of when the cancellation is made, since the merchant processor/credit card charges Peachloft a fee for cancellations.

Please note that once an order has been packed or shipped, it cannot be cancelled.

The original payment method will receive all refunds. If payment was made through credit or debit card, the bank that issued the card will receive the refund within 7-10 business days of receiving the return or cancellation request. For inquiries about when the credit will appear in the account, please contact the card-issuing bank. If the refund is not yet credited, please contact the bank or credit card company. Kindly note that it may take some time before the refund is posted to the account.

Returns may take up to 14 business days to process from the day the return is received. A confirmation email will be sent once the return has been processed.

If you receive merchandise that is missing, incorrect, or defective, please reach out to Peachloft within 7 days of receiving your order. Kindly provide your order number, photographs of the item(s), and any related references from your package. Peachloft team will make every effort to resolve your case as quickly as possible.

If you're unhappy with your purchase and would like to return an item, please contact Peachloft within 30 days of receiving your order. Please provide your order number and the reason for your return. Peachloft customer service team will review your return request and provide further instructions if it's approved.

Please see Peachloft Returns Policy for a list of final sale items. All returns must be in their original condition with packaging intact.

The prices displayed on Peachloft site are in US dollars and are tax-free. You may be responsible for paying duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes is your responsibility and will not be covered by Peachloft. Peachloft is not responsible for customs delays in your country. For more information on charges, please contact your local customs office.

All orders are handled and shipped out from Peachloft warehouse abroad. Please allow extra time for your order to be processed during holidays and sale seasons. 

Peachloft processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that Peachloft doesn't ship on weekends. 

Please contact Peachloft if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

If you're missing anything, please contact Peachloft immediately.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Peachloft will email your tracking information as soon as your order has shipped. Typically, you will receive the tracking number one day after the company has shipped your order.

The delivery time depends on the shipping option that you've chosen. Peachloft will send your tracking information via email on the following day once your order has been shipped. Tracking information typically becomes available 24 hours after we have shipped the order. Peachloft is not responsible for customs delays in your country.

Peachloft website and service are based on English, so all information must be entered in English, including punctuation. If your address contains non-English letters, it's recommended that you use similar English letters instead. For example, you could change "?" to "c".

Once the order has been processed or shipped, Peachloft is unable to make any revisions to the shipping address. Please ensure that you provide your residential address instead of your vocational address, as Peachloft doesn't know how long the customs department at the destination will hold the package.