Pets Unlimited
Reviews and Complaints

Ordered two of the pet dog beds in August this year, not received to date .

Made contact with their customer service and did get some response in fairness but requested a refund, emails now ignored and no goods or refund of £62…. Not amused.

I have taken this up with my bank to follow up.

I purchased from their facebook ad BOGO for dog beds and never received my order. I emailed asking for an update on the status and was told the color I ordered was on back order, but would be in later the following week and they would ship them out. Week went by no email, or tracking number from them. I asked for another update and John replied with a typical sorry for the delay response. Months have now gone by now and I have sent emails asking for a refund and have been told that the refund team will send me an email when it is processed in 24-48 hours, and I have still received nothing. Nothing showing in my bank account for a refund, no product delivered, and now no replies to my emails asking for refund. This company is a scam and should not be allowed to continue scamming people. I have copies of all my emails with John from Pets Unlimited too.

This is my order number from my purchase I made back on August 6th, 2021

#PU321Z47750239

Ordered two of the 4xl dog beds for 89.99 (bogo) on July 19, 2021. After 8 weeks, multiple emails to them, multiple emails from them stating they were checking on my order, I finally filed a complaint with my MasterCard. Hoping to get it resolved that way. The company is a scam, beware. And I'm still getting promotional emails from them. What a joke! I only wish I had read all of the complaints before I ordered.

On August 4, 2021 I ordered 2 3XL dog beds. They were BOGO. I paid $79.99 for these two calming beds. I only received 1 bed and it was so small my dog couldn't even fit on it. I contacted Pets Unlimited and totally got the run around. I was asked to be patient as there was a shortage of beds and they didn't have an estimated time on when they'd have more. I reached out to them several times and the last was a few day's ago, and still no response. This company is a fraud.

I purchased my dogs the BOGO anxiety beds as well. I purchased the beds on August 19, 2021 paid it off on September 14 2021, I still have not received their beds. I have emailed the company, twice plus the app Shop contacted them. I keep receiving text messages from them about a new BOGO sell, to which I reply I have already purchased these I would like my merchandise. They never respond.

I ordered 2 calming beds on 8/30/21. When I did not receive anything for 1 month. I complained. Then later I received a small bed. (not a good quality as described). Only one. I ordered buy one, get one free... Both large beds. The only one I received was a small bed. Wrong size... Where is the other bed...? They both should be large. Order number : pu3212110530239. The phone number is not in service. I am filing a complaint with discover at this point.
This company is a scam.

Peggy Grandey
Fort Worth, Texas

This is Exactly what my Bank record shows

Withdrawal Debit Card SP*
My Pets Unlimited
Pets Unlimited DE
9/14/21
[protected]
Merchant Category Code 5399 $24.99
September 14, 2021
Post Date September 14, 2921

I never received an email with order number.
Please help to shut this big scam down. I'm on a limited income & can not afford this! Please help in any way! Thank you!
Angela David

Back in August, I took advantage of the offer of "two for one" calming bed for my 2 Springer Spaniels…I have emailed the company several times for at least a tracking number or a date sent to no avail! I keep getting the same response to be patient… I'm calling tomorrow to credit my card. This company is a fraud!

They promoted bogof for £67. Stupidly ordered and paid for it on 1st sept. Nothing delivered! No tracking. My emails asking for information were replied with excuses of every kind! Asked for refund, but no response! So many other customers have also had no satisfaction with total bad reviews! Not a single good review! They are frauds, and scammed loads of people. They must be making a fortune!

I have tried several times to find anywhere on this site for help support or contact information to put in that I need to cancel my account. I do not even have the full account but yet my ads are still displayed but I am not allowed to delete them without upgrading. This site is a full out black mail scam. You are forced to upgrade but with further research you will find the only way to canel is to actually mail in a request to cancel. Absolutely ridiculus for a website to run a scam like this. I DO NOT want my name or business listed on their site and have tried repeatedly to delete it without anywhere to turn to get assistance.

I have no idea how this company got my name and email address, but somehow they created an account for me that I never used and started sending me email after email. At the end of each email, the company states:

"Do not reply to this email as we are unable to receive email at this address. You have received this message as a member of PetsUnlimited.com and in compliance with our terms of service, user agreement, and all applicable laws. Log into your account to update your email preferences."

Whenever I click the link to log in, I see that they think I live in another state and all of the email preferences are set to receive no email. Despite this, I continue to receive emails.

I have used the "contact us" form on their website numerous times (10?) to remove the account/my email address from their database under the subject "account cancellation" to no avail. Apparently these contact form submissions go to their [protected]@petsunlimited.com email address, which appears to be over quota.

It would also seem that PetsUnlimited has its own account on the site that has befriended mine, so I tried to send a message that way; of course, "this user is not accepting private messages from other users at this time."

Make it stop! I never signed up for this account. They must have bought a list of email addresses somehow or stole them. Outrageous. :(

They keep taking the money, cant stop the payments by the bank, and still cant look at the site. Want to get rid of them. They keep sending emails, but you cant answer them.

This complaint concerns the Internet website "PETSUNLIMITED.COM" I would like to warn consumers who want to use these services of their Site Use Policy.

On March 9, 2006 I paid $14.95 for a membership to join PetsUnlimited.com. I wanted to purchase a two year old female miniature poodle for a friend. This never happened. I never found one for sale.

One year later, Pets Unlimited charged my credit card $14.95 once again. I called the phone number listed by the charge on my credit card statement and got a recording. The recording informed me that the charge was for another year of uninterrupted service and for my convenience! To my surprise, I had authorized this transaction and unknowingly agreed to this automatic renewal when I first joined. I now know this is true because I found it written in fine print located at the end of their "Site Use Policy" and "Terms of Service" on their Web Site Agreement.

Most people never read the legal information contained in agreements for several reasons. For many it is hard to understand and everyone knows its sole purpose is to protect the company and not them. My complaint is that Pets Unlimited knows all to well that the general public will not read their Site Use Policy. They can legally get away with charging your account and it is not right.

In my opinion, any company who practices doing business in this manner is despicable!

CONSUMERS BEWARE...