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Phil Long came out with some great coupons for oil changes. I bought two of them. Each was for 10 Oil Changes and several other services. I have two Navagators. If i had known that they would expire I would have bought only one. Now I am stuck with coupons for 6 oil changes and they will not honor them. I am a Ford product owner and have been for many years dating back to my new 1958 Ford. Through the years i have tried to use Phil Long for my maintenance and have found them to be very over priced and quite dishonest about what needs to be done on the car. I thought they could change my oil OK and that is why i bought their coupons. I think when a customer pays for 10 oil changes he should get ten oil changes even though it takes longer than a year. Phil Long is so big now with all the types of cars they sell they have lost customer service as their goal.
I will be going to Phil Long in the morning and they said they would honor the coupons. I will be happy if they do. I will be updating after my visit.
We would be glad to honor them here at Phil Long Ford Lincoln in Motor City. See our Dervice Director Ernie Lanning. He can Be reached at [protected]. I am the GM Dan Jonuska. I can be reached at [protected]. Thanks for your business.