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An intimidating & ominous man showed up at my door claiming to be the general manager for pizza nova. he siad his name was "stephan" "[protected]". he was asking inappropriate questions like, if I live alone? he continuously asked me for my credit card information & while he made many unveiled threats!
It was my daughters 16th birthday party the previous evening & I had called "pizza nova delivery [protected]"
I ordered a pizza & wings both "well done" & unfortunately the closest store to me is "pizza nova, 520 wilson heights blvd, north york, m3h2v6" they came so late & forgot the sauce for the wings, witch were seriously undercooked & appeared fleshy & rubbery to the children! there was one piece of bacon on the entire pizza & it was raw & the cheese didn't even cover the pizza!
As starving as they were, they couldn't stomach it so & wouldn't touch it! iimmediately called customer service!
I offered to drive it back to "pizza nova, 520 wilson heights blvd, north york, m3h2v6" & pick up another one but they insisted they could rush something over & it's literally a 5min drive with traffic so of course being busy with the children, I agreed & packed everything up & waited near the front entrance.
Over 90 minuets later!
I received a replacement order worst than the first & sooo cold! at this point it had been almost 4hours since the original order had been placed & everyone was starving & completely turned off! I ended up making a late night run to mcdonalds!
I called customer "[protected]" service & spoke with kereta, no one ate any of their product & wanted to return it to"pizza nova, 520 wilson heights blvd, north york, m3h2v6" for a full refund! I offered to drive it there myself! I explained to her that I actually grew up going to their "2272 lawrence avenue east #2, scarbarough, ontario, m1p2p9" "[protected]" & was sad to see what see the deterioration of the franchise over the years & that it wasn't the first time i've received an awful pizza from this location! I told her I was so upset that I was tempted to take pictures & post them on a google reviews!
"call. [protected]@pizzanova.com"
They told that wouldn't be necessary to bring in myself but asked me to take the pictures anyways & send them to "att:kereta", "call. [protected]@pizzanova.com" with a written complaint & contact! so that they forward it to the franchise owner & insure better quality assurance in the future.
I obliged & also sent photos of my daughters id & pics of the birthday that they ruined!
Within the hour I had someone named stephan calling me & later in the evening he showed up at my house 24 hours after the original order! "stephan" "[protected]".
He threatened me that nothing good would come out of me posting a "google review"? "stephan" "[protected]".
He was sooo creepy! he seemed offended that I didn't want the complimentary pizza he had brought! I explained to him that i'm a vegetarian & the children from the birthday party had long gone!
I just wanted him to take the original order back & give me a full refund as was agreed upon & promised!
He took pictures of my credit card & my home & me & then asked me to send him copies of the receipt & promised a full refund within the hour!
Four weeks later when I received my visa invoice, I noticed it was never refunded? I then called customer service again & spoke with kereta again! she was also confused & told me it's under immediate investigation & someone will return my call immediately...
It's been 8 weeks now & pizza nova is claiming no knowledge of this man?
I feel very anxious & concerned now that this strange man knows where I live & my credit card info? I have all my call logs with serval incoming calls & texts from this number & I have his visit on my web cam! also I have his multiple requests for my visa & other irrelevant info! should I contact be contacting the police?
#domenicprimucci, "domenic primucci", #domenic primucci, #samprimucci, "sam+primucci"
Domenic+primucci+pizzanova.com
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My pizza was left outside no text from the driver or knock on my door. Why? All I wanted was a pizza nice and hot! But it was left outside and nobody even knocked! So I opened my front door and there is was cold but we ate it cold! And I asked for extra cheese and there was no extra cheese! But next time, a different place…
We ordered a pizza a couple of weeks ago and asked for the roasted garlic on it. When we receive the pizza it was absolute gross. Undercooked crust and meat. We asked for a well done crust. Also the roasted garlic was nothing more than the minced garlic you buy at supermarkets.
i have ordered a pizza yesterday night and the different toppings or other order was received. i am allergic to mushrooms and so i replaced it with pineapple but the mushroom was there in my pizza.
Order #: [protected] 0006088
the receipts and photos are attached below:
thank you
I am a fan of Pizza Nova. I ordered a Garlic bread Bruschetta for delivery today they did not close the lid of the container properly and the oil was spilling all over the bag and the garlic bread! I showed it to the driver and he told me to take a picture and call customer service for a replacement. It took an hour for them to deliver the replacement to me , the lid was not closed properly still they just put the bruschetta in a plastic bag! forgot to take a picture of it. The store is 6015 Steeles Avenue Scarborough. I hope you treat your customer with consideration. Than you.
I ordered a pepperoni and mushroom pizza at your Leslie and nymark location today.
After eating it I felt unwell and later that evening was struck with food poisoning. I am also 24 weeks pregnant and this is concerning. Your food was cross contaminated with someone which made me violently ill. I will not be ever eating at pizza Nova again
We have been ordering from the Eglinton and BERMONDSEY store for over 23 years now
The pizza today arrived like someone has stepped on it and was thrown all over the place
What this store is become is a disappointment
I don’t know how they want to keep in business delivering garbage to working people
I ordered a pizza yesterday and the last pieces of the one sides were without topping! The peppers on the top weren’t cooked at all!
I ordered the special 2 medium pizzas 2 toppings. I have just arrived home to find that the one pizza I ordered does not have all the toppings I requested. Order number [protected] [protected]
Ordered pizza using the app which is how I always order. Ordered at 6:38pm.
Pizza arrived at 19:41 (7:41pm) Took over hour to get here. The driver had to call me to confirm the address which is clearly indicated on the app. He was obviously lost. The 2 medium pizzas were cold. Very disappointed!
Decline in product ingredients
Hello, I ordered a medium pizza last week when I picked up my pizza it was so small, the pizza slices were tiny. Before I post it on social media I thought I’d bring it to your attention. Is this the correct size of your medium size pizza? I was actually very embarrassed to bring it home to my family and it wasn’t exactly a walk-in special
July-16-2023
Pizza was over cooked, bitter taste and very hard.
When i went back and tell them about quality issue they misbehave with me and zero respect for customer. I ask to call manager guy at recepion said i am manager and was very rude/rash, like i’ve done something wrong.
On Sept 16/23 l ordered a medium Meat supreme online at 6.33pm was told it would take 35 minutes.
When it finally arrived 1 hour later guest waiting and received cold pizza
Not very impressed.
Would like some resolution if possible.
johndistefano1961@gmail.com [protected] if needed to get a hold me..
$35 for a med pizza...WAY too expensive.
Found a local pizza place that has a large at $19.
Good luck with you biz surviving.
Will never order again as it is not worth the money, especially now.
I am filing a complaint against Pizza Nova. Located at 400 Steeles E. in Brampton, Ont.
There is a black lady that is extremely rude and nasty towards customers. This should not be allowed. February 9th at approximately 3:30pm.