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On February 7th, 2010, I purchased items totaling with shipping $123.67 from Bradley Owens through his website www.planet-caravan.com. I received a confirmation email that my order was received that same day. My credit card was charged. Subsequently I have heard nothing since from the proprietor.
I have sent several emails inquiring the status of my order. I have received no response to these.
I have also called the phone number numerous times. The voice mail message always says the mailbox is full.
I also filled out the “Contact Us” form on the website with no response.
In an effort to try to contact Bradley Owens/Planet Caravan, I did a search on Google. I encountered many complaints regarding the business practices of this proprietor. I am now filling a complaint with authorities in Georgia.
Yes, I received ONE email from Planet Caravan almost SIX weeks after placing my order. Only after, I contacted the Gwinnett County District Attorney and Sheriff about the fraud. Bradley asked if I wanted him to send the products, because all of a sudden-surprise!: he has them in stock. I have responded to the email and asked for my product, because I plan to uphold my end of the buyer/seller contract. I gave him five business days to have it in my hands or a full refund. If not, I will continue with fraud charges with the Gwinnett County Police.
Update:
Last week I returned home from a short trip to find the items I ordered from Planet Caravan on my doorstep (2 months after i ordered them). The watch did not work and cost another $10 to replace the battery. Mr. Owens only contacted me regarding my order when I contacted the authorities to file a fraud claim. I am 100% certain that if I had not done so, I would still be without my order. While I am happy to have my items, I still believe this is a habitual business practice on his part and needs to be investigated. DO NOT order from this website.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have attempted to contact this customer with no response. Please email at brad@planet-caravan.com to clear this up. We have your order ready to ship, but have questions. Thanks!