Platinum Online Group review: withdrew money from my account 321

The same thing happened to me, I have been trying to get my money back from this company called yourcustomerserviceonline.com for over a month now. My bank gave me this phone number, 1/818/255/9973, I called and the only thing same woman tol me was that she could only take a message and someone would call me back within 24 to 48 hours, they called only after I left a message on the website to say that they would mail me out a check, still waiting to get check for $99.00. I'm on disability, I can't pay my bills beecause of this. Please help me, PLEASE HELP ME!

99.00 was withdrawn from my account i do not want this to happen again i did not recieve nothing in return i had to pay it bak and i want a answer somebody better call me NOW! I DEMAND AN EXPLANATION

They take money out my account and I DON'T WHY. i never got help for a loan or credit card of this matter.

i like my money back to my account please if no laon or credit card comes.

On 12/23/09 $99 was taken from my bank account, called the number and can only leave message with no return call, the bank investigated and said we authorized it in which we didn't, and filled a complaint with Better Business Bureau and they never heard of it, and filled a complaint with Federal Trade Commission and waiting to hear back from they. I am also on a fixed income and can't afford the overdrafts that was added to this.

I NEVER REQUEST ANY EPLATINUM MEMBERSHIP AND THAT PLATINUM ONLINE GROUP WITHDRAWAL MONEY FROM MY CHEKING ACCOUNT WITH NUMBER CHECK0004072085 DATE MARCH/09/2010 . I DON'T UNDERSTAND WHY THEY ENROLL IF I DIDN'T AUTHORIZE ANYTHING JUST ONLY REQUEST A LOAN BUT I DIDN'T ACCEPT THE LOAN THEN REFUND MY MONEY THEIR LOAN OFFER I DON'T CARE THANK YOU

We are Mr. Jose Salazar's customer service and we do have the order "proof of authorization” which Mr. Salazar did authorize & submitted online to us. Thank you Mr. Salazar for actually contacting us directly today 3/11/10 and allowing us the opportunity to remind you of your online order which you did submit to us. We helped you today 3/11/10, at your request you wanted a "Spanish Speaker" & we reminded you about your online order which you did in English online. We appreciate your honesty in telling us you did the online order but did not mean to. You stated other things you did online but we do not support everything you do online (we do not support loans). Thank you Mr. Salazar for actually contacting us today 3/11/10, and allowing us the opportunity to assist you as our customer. As a humble suggestion, we always suggest to read before you authorize a debit to your bank account. Again, it was a pleasure speaking to you Mr. Salazar. ***As a reminder to our customers, please always contact us directly to request assistance regarding your online order and charge. We are always happy to assist you. However, we can only help you if you actually contact us directly. We have assisted Mr. Salazar and he has thanked us. Best Regards, Your Customer Service Department.

This company also took 99.00 from my account and I never authorized them to do so, unless I accepted a loan offer from them...well they never called me back and offered a loan which they promised within 48 hours...I never heard from them again, then a month later they tried to take 99.00 from my account...which my bank did not let go through...I didnt even have the funds available. I need to contact a Customer Service Rep to try to handle this situation...I do not want this membership and do not want them to try to take it out my account again. Please Help
Akilah Jones
[protected]

Same for me. No loan, ever. No contact since. Just take money out of my account that I did NOT authorize.

rsiler@rocketmail.com

Does anyone know how to contact these ###s?

Yes they just did the same thing to me. I just don't understand how they keep getting over on people knowing that we are on to them. This website brings up a complaint page as soon as I type in Eplatinum or Platinum Online Group. The wrote an electronic check for $99.00 and when I went to get my paycheck out of the bank I was short $100.00.

This company took $99 from my account. The bank sent me a copy of the check and it had an account number and a phone number. I called the number and was informed that they only take messages for the company and they took my number. I can get any justice! I am a single parent and can not afford to have unexpected money taken from my account, but in this economy no one can afford it. Can anyone help?

How do I recover these moneys because this has happened to me to?

Dear Customers,

Please review your bank statement and find the phone number listed with the transaction you want inquire about.

If we are your customer service department, it is because you authorized an order for one of the products we support. For answers to your order questions, the best thing to do is to contact us directly as we are the best source for accurate information & full assistance.

In this type of forum, though it allows you to express yourself, it doesn’t provide the answers about your specific order or the assistance that only customer service can provide.

In the future, we humbly suggest that you always understand the products and associated charges before authorizing any kind of order with your bank account information.

We look forward to being of service.

Thank you,
Your Customer Service Department
Platinum Online Group

I WAS CHARGED 99 DOLLARS ALSO FROM MY ACCOUNT.BUT I WILL GET MY MONEY BACK.OR I WILL SUE THIS PEOPLE.
NOW THAT I SEE SO MANY COMPLAINTS.I M IN THE PROCESS ON GOING TO COURT.

why you no good yellow belly terrorist acting pig. I, m going to take legal action promtly. call me before 2pm kansas, central time. I strongly suggest you contant me right away!

Yes i have a unauthorize withdrawal taken from my bank account with out approval. I want the money put back in my account within the next 7 days or will take lega action.

thay took money out of my account wihtout my permissiom please do something.

I don't think it's right that thay can just take your money without your permissiom something needs to be done about this.

we will go to the fbi if necessary.

They took $99.oo out of my checking account without my permision and it has cause magor problems for me financialy.

Platinum online group just got my account today for the famous $99. Went to my bank (Fifth Third Bank) and filled out a Domestic Collections Fraud Packet. Was told this could take from 30-120 days to resolve. Opened a new account and left the old account open, with a stop of all electronic transfers, withdraws ect. Filled out paperwork to prosecute and to testify if needed. Beware Platinum Online Gruop, there is alot more to this story than what I have just mentioned. It is nice having friends in high places. Soap on a rope is what you should steal now !

I had $99.00 taken out of my account from a company i don't know/ havent even heard of them.

platinum online group whitdrew $99 frommy account on May 7 2010 and i dont know why i dont have anynumbers t get in contact wih them because i never did do bussiness with anyone from platinum online group in my lfe

o my god you guys im having the same issue. and did you see there page. talking about how we cant say there fraud and stuff. i had 129 taken out as well. they were supposed to give me loan.

Platinum online group took out $99.00 unauthorized dollers from my account and causing two nsfs what can be done.

had a unauthorized withdraw from platinum online grup from my account and i have no clue what it was for! i am unable find any info on this company to get my money back.

platinum online group took $99.00 out of my checking account and i recieved nothing in return they have 48 hours to return my money before i start a law suit

This company is a fraud!They stole my personal information off another website and are trying to cash a fake fraudualant check for $99.00. As a result causing my bank account to be overdrawn and ligitamate checks I have actually written to bounce. I am a single mother and currently out of work. I cannot afford to have these THIEVES trying to STEAL what little money I do have. I reported them to the F.B.I. and I encourage anyone else who has this happen to them do the same. I unfortunatally cant talk to my bank til Mon. but I am going to do anything and everthing possible to get theses THIEVES OFFLINE! The company name is apparently Platinum Online Group. Thier only available phone # is [protected], and huge surprise that number wont go through! I encourage anyone this has happened to, to also report them to the F.B.I. at this website...www.ic3.gov.

MICHELLE O. Cape Coral, FL.

I want to THANK everyone who takes the time to post thesecomplaints. It was a huge help to me. I as I think most people felt lost and did not know what to do when "Platinum Online Group" stole my info off another website and tried to cash a fake check for 99$ causing my bank acct. and checks Ive actually written to bounce.It was a huge help to read all your comments and warnings and it also helped me to know where and how to report them. So thank you everyone. We need to keep sites like this going so more people are informed.

Michelle O.

Platinum online Group,
On June 08- 2010, EPLATINUM membership deducted 99.00.
I calelled 1.[protected]. I didn't know about your membership ..?
Please, cancelled it and refund to my account $ 99.00

Thanks
NGOC Dieu, Nguyen

Nobody had right to take anything out of my ###ing account without calling me and asking me first. I will get my money back and will sue the idoit that did it. I want to make sure their kids dont eat at night.

HAVE YOU READ THIS BEFORE? UNAUTHORIZED FUNDS IN THE AMOUNT OF $99.00 WAS TAKEN FROM MY ACCOUNT. I WANT IT PUT BACK. I HAVE CALLED AND TRIED TO E-MAIL BUT NEVER ANY CONTACT WITH THE COMPANY THAT HAS SO MANY PEOPLE WRITING THESE MESSAGES. WHAT IS THE ANSWER TO RESOLVE OUR COMPLAINT? IS THERE NO ONE TO HELP OUT THE VICTIM?
TIRED OF BEING THE DOOR MAT.
EUNICE IN OREGON

Dear Platinum Online Group,
I am waiting for your refund$99.00 to my account.

Thanks
NGOCDIEU

June 21-10
Dear Platinum onlone Group, (this is the third email complaint) -Why ?
I am waiting for your reply/refund money to my account.
Thanks
NGOCDIEU

they collected $99.99 check number 9999 and I never okayed this . I don't even know the name of the product that I was suppose to have ordered. This is a scam and I need my money put back in my account.

I, too, was a victim of Platinum Online Group, however, I did a stop payment and filed a complaint with my bank, and had my money replaced. Any decent banking system with a brain can look at these checks and see that they are not legitimate. Good Luck.

Dear Platinum Online Group.
Please reply and refund my money $99 to my account.
I didn't see your reply inbox.
Please help me refund money $ 99. to my account.
Thanks
ND

June 28 - 2010
Dear Platinum Online Group.
I am waiting for your reply inbox. ... But I didn't see it..and waiting it..
I think you are a large businesses and finance company in US .
So, You can assist me more than $99. as you deducted from my acct..
I need to know about what is this $99. Platinum Online Group membership meaning to do businesses or assist consumer need money..
Please help me . I am waiting for your reply, or refund $99.to me..
I need to know about your /Platinum Online Group membership $99. really ideal of meaning...?
Thanks
ND

Just like my previous complaint these people took money out of my daughters account in my name Joyce Bell. We can not seem to get these people to understand that this was not our doing. Like before if you could help me get our $99.00 back. I would really like some help here thank you.