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Platinum Online Group

Platinum Online Group review: withdrew money from my account 321

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11:52 pm EST
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$ 99.00 was withdrew from my Banco Popular account on December 18, 2009 using check number 14334
I never authorized Banco Popular (my Bank) or Platinum Online Group to withdraw money from my account.
Because of that Banco Popular charged me $30.00 for overdraft. The total $129.00 was deduct from my account.
Give back my $99.00 and pay to my Bank $30.00 for the overdraft they charged me or I will take legal action!

Ligaya D Runtu
([protected]@rocketmail.com)

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

321 comments
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cynthia grise
lewisburg, US
Oct 25, 2010 5:32 pm EDT

i had $99.00 taken out of my account and i don't know who they are and what they are selling and they over drawed my account $70.00.

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MehmedSM
Lackawanna, US
Oct 26, 2010 9:19 pm EDT

platinum online group is Scam Group and kriminal.Somebody have too stop this kriminal too stolen money from people's.

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nancy wright 123
Lansing, US
Oct 27, 2010 5:25 pm EDT

I was charged a 99.49 fee for something I am unaware of. now it's came bk as insufficiant, and i'm being charged an additional 27.00 for return check fee. Please correct this ASAP! the check number is 51469. I will be waiting to hear from someone in the company.

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singlemomma
Bakersfield, US
Oct 31, 2010 8:50 pm EDT

taking money from my account in the amount of 49.86 it was taken out twice
i did not authurize anything and i want it to stop not my permission

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Rachel D. Belfiore
Erie, US
Nov 05, 2010 7:16 pm EDT

Platinum Online Group withdrew $99.00 from my checking account, causing an overdraft of $35.00. To the best of my knowledge I did not give this company permission to do so. I don't even know what kind of company this is or how they got my information, let alone permission to take money from my checking account.!

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Millicent Redd
La Puente, US
Nov 05, 2010 10:22 pm EDT

The Platinum online group withdraw $99.00 from my account. I never authorized the Platinum online group to do so..Their was a cash loan company i was going to get an cash loan from.. they gave my information to the platinum online group, i did not... The cash loan i did not get because after i thought about it i change my mind. and i not finshes the process...Now my bank is upset because my account i overdraw do to the Platinum online group. The cash loan company is the problem... But the platinum online group should do a follow-up when they receive information on people they have never spoken to.
To the platinum online group i don't want your service...

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princessmurray
texas city, US
Nov 05, 2010 11:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PLATINUM WITHDREW $99.00 FROM MY ACCOUNT AND THEN ANOTHER $49.00...i CAN'T GET IN TOUCH WITH ANYONE IN CHARGE AND i REALLY NEED MY MONEY BACK - WHO CAN I CONTACT!

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princessmurray
texas city, US
Nov 06, 2010 12:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

So did you ever get it resolved and how? They just debited 99 dollars from my account as well!

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princessmurray
texas city, US
Nov 06, 2010 1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

did you ever receive the money back?

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mveney
Silver Spring, US
Nov 06, 2010 1:48 pm EDT

There was $49.89 taken from my bank account by them with out my authoriztion. I called their [protected] # on 11/6/1020, but since today is Saturday they are closed, I left a message for someone to contact me next Monday to return my money.

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imthemomx6
luceren valley, US
Nov 06, 2010 9:26 pm EDT

platinum online made a unauthorized withdrawl out of my account of $99.00. I have never heard of the online group and can't access anyone on the phone number that my bank gave me on the check they paid out of my account. This is ridiculous! There must be a way to stop this. Anyone considering a class action lawsuit?

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Daniel Mad
Odessa, US
Nov 07, 2010 3:33 pm EST

i was in the negative and they withdrew 99.00 from my account without my approval. i have never vheard of you guys and the result of the withdraw i am now in the negative 133.97 because my bank charges a 34.97 for an overdraft.

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Donna Crane
Adamsville, US
Nov 09, 2010 2:31 am EST

I Donna Crane did not authorize any money to be withdrawn from my account.I am terminally ill and can not authorize due to health issues any transactions. I am on fixed income and if my money is not returned promptly i will contact my lawyer. For futher actions.

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tammiebadura
Westfield, US
Nov 09, 2010 2:34 am EST

They took 99.00 from my account without me knowing it as well and I now have been surcharged for the total amount of $127.00 I am not sure how to get my money back but if any of you are aware of how to get it please email me at baduratammie@yahoo.com..

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PEARLIE J COBB
SENECA, US
Nov 15, 2010 10:17 pm EST

YES THERE HAS BEEN $99.00 DOLLARS DEDUCIT FROM MY CCOUNT WITH OUT MY CONSENT .I WOULD LIKE IT RETURN ALONG WITH THE $35.00 DOLLARS OVERDRAFT . BECAUSE IT IS A BIG RIP OFF .I DNT WANT THE BANK TO GET INVOLVED, BUT I WILL IF I HAVE TOO.EITHER RETURN TO THE BANK OR MAIL T TO ME AT 111 COOL BREEZE DR SENECA SC, 29672. THE REFERENCE NO IS [protected]

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PEARLIE J COBB
SENECA, US
Nov 15, 2010 10:20 pm EST

I NEED MY MONEY NOW NOT SIX MONTH DOWN THE LINE BECAUSE THIS S NOTHNG BUT A FRAUD. YOU DO NOT RETURN PHONE CALL A N THAT IS NOT VERY NICE

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PEARLIE J COBB
SENECA, US
Nov 15, 2010 10:23 pm EST

I WAS TOLD IT WOULD BE SEVEN TO NINE DAYS THREE WEEKS AGO, AN THAT IS ANOTHER LIE. I HAVE BEEN RIP IOFF BEFORE AN IT IS BAD WHEN YOU ARE ON DSABLE

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immortalskiss
Livingston, US
Nov 16, 2010 10:06 pm EST

This company withdrew money from my checking account without my permission and now some of the other checks of mine have now bounced. Now I am out all that money and also owe the bank nsf fees. My bank charges $30 dollars for the nsf and $5 a day. I get paid on the 3rd of each month, so next month will be real poor. They need to repay that money and also pay for the checks that bounced and bank fees. I will be contacting a lawyer.

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Pauline Joe
Cuba, US
Nov 18, 2010 11:13 pm EST

Platinumonlinegroup-savingpays99 had took out $99.00 from my bank account, which I didn't authorize the company nor the bank to take out the money which belong to me. I suggest not to advertise your company to people and start stealing money from their account. The money we earn from our employment is our money to use for our own personal usage. And I am asking the company to put the money back in my checking account, which really affected my account with overwithdrawn. Please do not dip into to people checking account without their authorization and the company is printing their check which is not allowable to that with the people's account. THIS IS MY PERSONAL BANK ACCOUNT I'M TALKING ABOUT.

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Miss Helen Len
New York, US
Nov 19, 2010 5:39 pm EST

this is crazy. how is this company allowed to do this. It happened to me today and they haven't taken any money out yet but they will on Monday and I tried customer service for this company but it is hidden in another company where their phone number doesn't work then found out they are hidden in another company called Yourcustomerserviceonline where they keep you on hold and then have an operator take a message and are told it could take up to 48 hours to get a call back. I am putting a complaint in and have to have my account have no debits until this is straighten out. This is unbelievable.

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Miss Helen Len
New York, US
Nov 19, 2010 5:43 pm EST

this is crazy! I can't believe companies are getting away with this. You go online to apply for something and their dirty little pawns are embedded in the application where it is impossible to figure out that you are agreeing for money to come out of your account. Now I have to have my checking account frozen to debits and checks and then close it and reopen another account. This is the 2nd time in 1 month this has happened to me.

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Miss Helen Len
New York, US
Nov 19, 2010 6:01 pm EST

Does anyone have a phone number for this company? I have tried numerous ones but I get peoples personal voicemails.

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darla b
Heber Springs, US
Nov 19, 2010 7:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

platinum online group took 99.00 out of my account and my bank charged me a overdraft fee of 33.00 i want my 99.00 back and the 33.00 the bank took out for the overdraft charge

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Cliff55
Baton Rouge, US
Nov 20, 2010 1:57 pm EST

I see that I am one of many who have been scammed by the company. Their withdwawal caused my house note check to be returned.

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liz longshore
Newberry, US
Nov 25, 2010 5:01 pm EST

I just found out they did the same to me. This is not good, need the money

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pridgeon26
Allentown, US
Nov 27, 2010 4:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

this company debited 99.49 from my account without my consent and I want to know how to go about getting it back this is a crime.

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Peggy T.
Marshalltown, US
Nov 29, 2010 7:43 am EST

I went to purchase some things before Thanksgiving at the grocery store knowing that I had $47 in my checking account. I was checking out and ran my debit card through and it came up declined due to insufficient funds. I swiped it again and got the same message. I called the bank and ask the teller to check my balance and she told me about the check from Platinum Online group. How embarassing to have to put grocery items away because of this. When I got home and checked my online account, there was also another unauthorized check. That one I got a refund for and when I called the Platinum Online group, it kept saying that all representatives were helping other customers and then it went to a voicemail. I left a message and then went to the website that it told me to go and I sent an email requesting a refund. If I do not hear from them this time when I send an email, I will be turning this over to my attorney general and will ask for a refund and also for the overdraft fee that the bank charged me because of the withdrawal.

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ANGELFACE198283
Houston, US
Dec 01, 2010 3:09 am EST

I was applying for a pay day loan. Low and behold, payday came around. I check my account and noticed that $49.89 CHECK#3170 was taken out. I tried calling and knowbody answered, it just rings and asks you to leave a message and then if you want to email them email them @ www.yourcustomerservice.com. I did not sign anything, I did not authorize anything. They have no right to go and take out someone hard money. They need to be stopped immediatedly.

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azmommykas
Queen Creek, US
Dec 03, 2010 3:49 pm EST

On 11/29/10 my bank account was debited in the amount of $99.49 without my authorization. After contacting my banking institution, I came to find out that this company had withdrawn theses funds without my approval. I was advised to contact the company or I would need to close my banking account. After several phone calls not having been returned I am very angry and feel that this company should be shut down, pay for my overdraft fees, as well as reimburse for time spent on resolving this issue. ~Kathy Porter

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azmommykas
Queen Creek, US
Dec 03, 2010 3:49 pm EST

I did not agree for the transaction to be withdrawn eiher!This "company" needs to be shut down!

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katy tull
Sheridan, US
Dec 06, 2010 2:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

they also took money from me and wont refund it

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Pauladaryl
Owensville, US
Dec 08, 2010 4:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I go to bed each night praying these scam company's won't touch my bank acc. but everyday someone takes what they want. This time was platinum online/yourcutomerseviceonline.com They took $99.00 out for what don't know but I wish these people would leave my acc. alone I am going to havet to close this acc. and start over cause of stupid stuff. I did not tell them or talk to anyone about what ever they are selling. So put it back I can not afford this crap.

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Sonya R. Jones
Lafayette, US
Dec 08, 2010 8:03 pm EST

I am very upset about Platinum Online Group, because $99 was taken out of my account without my permission.

I would appreciate if my account is credited back in my account for $99, and I would like for a supervisor to call me back and if not I will take legal action.

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Veronica69
Zachary, US
Dec 09, 2010 4:13 pm EST

Called number provided to cancel and line was busy, or recording said that I was calling after business hours and this was 9:00 in the morning.

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mary41
Prineville, US
Dec 09, 2010 5:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

$99.49 was taken from my account without permission, i dont know what this company is or what their scam is exactly, but i am reporting it as a crime, it was obviously a planned crime to steal from random victims! My bank is investigating the fraud as well as government agencies! BE CAREFUL buying online! these people are overseas and apparently our government doesnt enforce any of its own laws to protect its taxpayers from overseas fraud!

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Ruth vera
Tarzana, US
Dec 11, 2010 4:46 pm EST

withdrew money from my acct.ending on 6014 in the amunt of 99.49 on dec 8, 2010 it was money rent they debited with out authoritation on my behalf, ineed them to returned asp i'll tried to contact them several times and no answer yet, please take an action on them and returnt to my acct the money + 34$ bank fees thanks rv.

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ANNA CINTRON
PORT ST LUCIE, US
Dec 13, 2010 11:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I NEVER AUTHORIZED PLATINUM ONLINE GROUP TO TAKE MONEY FROM MY CHECKING ACCOUNT IN THE AMOUNT OF $ 99.00--I AM A SENIOR --80 YRS OLD--I NEED EVERY PENNY TO LIVE ON--NOW THIS!
I AM NOT INTERESTED IN PLAYING GAMES W MY MONEY--MONEY THAT I DO NOT HAVE!
THIS $ 99.00 IS SETTING ME BACK W MY ELECTRIC BILL!

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Shelby walton
Elizabeth, US
Dec 15, 2010 9:26 pm EST

Took $99.49 CH# [protected] without my approval. Who do I need to contact in order to get my money back or cancel this service.

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Marilyn Gertsch
Waipahu, US
Dec 17, 2010 7:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i HAVE CALLED SEVERAL TIMES ABOUT THIS REFUND CHECK. ORDER NO. 4412587 FOR $99.49 AND ALL THAT IS SAID IS THAT IT WAS MAILED ON OCT.
10/25/10. EVEN IN HAWAII MAIL DOES NOT TAKE THIS LONG. YOU SAY YOU HAVE MAILED THE CHECK. PLEASE HAVE SOMEONE CALL ME. I HAVE
SURGERY SCHEDULED IN THE HOSPITAL AND I TRULY NEED THIS MONEY. I DID NOT OR I DID NOT KNOW I SIGNED UP FOR THIS.

THANK YOU,

MARILYN GERTSCH

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chelsismith
Butte, US
Dec 18, 2010 6:51 am EST

okay i had 99.49 dollars withdrew from my account from this company twice. i applied for a loan online and i dont remember anything being said about any money being taken out of my account. what i do remember is that the loan was to be direct deposited into my account. all i want is my money back! you may reply to chelsismith50@yahoo.com

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