Menu
For Business Write a review File a complaint
Pollo Tropical

Pollo Tropical review: Customer service

S
Author of the review
9:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been transferred and hung up on multiple times. I was laughed at and also words (defamatory words) put in my mouth. I am not suppose to give the names of the individuals due to your outline that I can not give any personal information regarding these individuals. As the customer who needed to ask 2-3 simple questions regarding catering menu your staff would not answer without me giving all my info... Fake names given to me were Albert & Brian. Brian stated there was no Albert there. Extremely poor customer service questions they asked me

Why did they hang up open me? That would be a question for Albert or Brian I did not hang up on them so that's a bad question... makes no sense to ask me that.

Confidential Information Hidden: This section contains confidential information visible to verified Pollo Tropical representatives only. If you are affiliated with Pollo Tropical, please claim your business to access these details.

0 comments
Add a comment

More Pollo Tropical reviews & complaints

Pollo Tropical - charging me for higher price than what I ordered 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pollo Tropical - rude abusive service by crazy employees, possible food poisoning 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pollo Tropical - horrible food 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pollo Tropical - horrible work environment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Pollo Tropical Contacts

  2. Pollo Tropical phone numbers
    +1 (866) 769-7696
    +1 (866) 769-7696
    Click up if you have successfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number 0 0 users reported that they have successfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number Click down if you have unsuccessfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number 0 0 users reported that they have UNsuccessfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number
    +1 (800) 819-3744
    +1 (800) 819-3744
    Click up if you have successfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number 0 0 users reported that they have successfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number Click down if you have unsuccessfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number 0 0 users reported that they have UNsuccessfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number
    Marketing
  3. Pollo Tropical emails
  4. Pollo Tropical address
    7255 Corporate Center Drive, Suite C, Miami, Florida, 33126, United States
  5. Pollo Tropical social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024