Poppoly.com / Shanghai Pinteng Trade
Reviews and Complaints

The shirts and dresses I ordered are not even close to being true to size. I ordered smalls and Xsmall and I am swimming in them. Not only are they too large, they are thin and made out of paper like material. The quality is terrible. There aren't even tags on the clothes that say the brand. SO SHADY.

I understand these things happen but now I want to return them and I cannot find ANY information anywhere on how to do it. I did not receive an email confirm after my order, there is no slip or order form in the package I received, and no return name on the label sent to me. Just a bunch of numbers and letters. The only way I found this is by googling the name that came up on my UPS tracker. I simply want to return my items for a refund. Please let me know how to do this.

Payment details
For your purchase on November 4, 2018

Details
Pomiss Sexy Sequined Decorative Multicolor Blending One-piece Rompers - XL / Purple

$32.24 USD

Discount

-$4.83 USD

Subtotal

$27.41 USD

Amount you'll pay

$27.41 USD

Receipt number
[protected]

Save this receipt in case you need to contact pomiss/ Shanghai Pinteng or PayPal customer service.

Invoice ID: c7273844539503.1

Merchant details

pomiss/ Shanghai Pinteng

[protected]@pomiss.com

Customer Details
Kristy Flemming
[protected]@yahoo.com

I am trying to return my order, but I have not received the label to return the package. It has been 24 hours since I sent the email for the other name that they use which is Shyfull. When the products come. It has this name, but no full address. And I am trying to get a full refund. The clothes are still in the packages. The material is very thin, the jeans that I thought were jeans is nothing but a thin layer of material. The shirts are small, not large like the stickers says. I open the package and pulled out the jeans and shirts to see that I would not be able to get in any of the clothes that I ordered.

Ordered a dress from poppoly for $21+, it finally arrived and it was stained, when we contacted the company they said they would give us 20% off our next order, what?! So we replied that was unacceptable and they offered a $3 refund and 20% off our next order if we shipped the dress back to china! This company is a joke, do not buy from them! They rip you off and do not stand by their products!

I ordered 2 shirts and a pair of jeans for them. Once they arrived I could quickly see the poor quality of the material and one of the shirts had no tag or way of telling you what was the front or back. The other top was a sweatshirt with a zipper detail near the neck and the pieces were not put together properly so there is a whole that is very noticeable. The jeans I ordered fit my waist like the sizing guide suggested, but they were at least 4-5 inches too long. I wear normal length jeans so I was very confused about this. The jeans sizing chart on the website and under item description said nothing about inseam and length. When I contacted them about a return they asked me for proof like photos, so i obliged and they then offered me $5 promo code to order more stuff and suggested I sell the clothes because shipping back would be too expensive for me?!?! I contacted them again to let them know that was a joke and I would like to talk to a supervisor or somebody else and that also I will be the judge of what is too expensive for me. They then responded with a $10 offer!?! I told them all I will accept is my full refund and demanded for another person to talk to.

It is mind boggling to me that a company could be so shady and allowed to get away with this.

I bought two shirts from this company. They sent me one that was small instead of the large I had ordered and the other one was stained and ripped. After many e-mails to ask for a refund, they suggested that I give the items to a friend (?!) When I wrote back to ask again for a full refund because I didn't get what I paid for, they offered me a 3$ refund (!). If I wanted to send back the items for them to evaluate my request, I had to pay for shipment. They reminded me that it was very expensive and that if anything went wrong with customs, I would be responsible...

So long story short, this company is a fraud. They send you any item, wrong size, broken, not at all looking like the one on the picture, but who cares, they've got your money and there's nothing you can do about it. Basically, they steal your money sending you rubbish! AVOID!

This company has not dealt with the fact that i did not receive a shirt I paid for and will not refund the shirt to me. After looking at my clothes that i ordered I realized they are poor quality and do not look like the pictures and i want a refund. They refuse to refund anything until they receive the clothes back which I will have to ship to china. No where did it tell me this when I ordered these clothes and I can't return a shirt I never received. I thought i was purchasing from the USA. Please tell me how i can be refunded for my entire purchase as i am extremely upset with how rhis has been handled.
Cathy healy

My name is Debbie Lacoste. I had ordered from this company and the clothes were so cheap and they sent me two of almost everything. When the package arrive there was no information in the bag for returns or my order number. I can not reach them at all. The company sent me the items and sent me two of almost every thing I ordered and charged me for it. When the package came there was no return address or order number so I could send them back. I have tried to contact them but just can't. I saw there ad on facebook and a lot of other people are having problems too. They sent nothing in the package no return address and I didn't keep my order number but it usually comes in the package. The only thing in the package was very cheap clothes and two of the same things. I need help finding out how I can go about it.

Like others should have read reviews. Comes over on slow boat from China (6wks) then goods arrived damaged and they won't refund unless u ship back at your cost. Called visa and these scammers seem to know the ceiling of tolerance for claims as they refunded me but write off. Visa did say after so many complaints that changes.. so complain. Sad that foreign trades allows this type of behaviour.

Shame on me for not doing my due diligence on reviewing this company! Saw a sweater on Instagram, read some reviews and all were positive. Apparently the reviews were self created and the pictures must have been stock photos. There is absolutely no way, the sweater I finally received weeks after purchasing was the same one in the picture. The arms and back of the sweater fit my 5 year old granddaughter! There are no tags on the sweater indicating washing instructions. The package did not contain a packing slip or receipt on how to return, so unfortunately this was a costly lesson. I am telling everyone I know not to use this website.

I ordered 3 sweaters identical to each other in different colors.
The quality was terrible!
I could pick up the same fabric from a craft store for pennies.
I have emailed requesting an address to return the items to they keep giving me the run around.
Asking for more information.
Then asking for pictures.
Their website states "Easy Returns"
They are located in China and think they can make things so difficult that you will give up and keep the garbage you pay for to avoid the headache of dealing with them! They try to scam people with photos and descriptions of merchandise that is completely inaccurate of what you pay for.

Do not buy from this company. This is not a sweater but appears to be a mini fleece bath robe. Sellers delete honest reviews and comments from social media as well as block the person leaving them. They do not offer acceptable refunds as they wanted to give me less than half of my original purchase price or I could pay return shipping to shanghai!

Fraudulent and unethical beware!

Never order from them unless you like to risk your money.
Silly me, I was the same and wanted to get clothes for a cheap price. I got what I wanted. But the clothes were made of a very cheap material. What did I expect? Well, I assumed the quality wouldn't be royal, but not THAT terrible. And the items were smaller than I ordered. It's for a 5 yo girl, not for grown-ups.

Ihave had a HORRIBLE experience with this company! The items that took weeks to get here are like rags, unsewn seams, ratty skirt that looks like it was torn from a big piece of fabric, shoddy material. THEN they give 30 days to return the items with no return forms, no return address and have not responded to my 15 emails in a week as to how to return the defective items. They are a scam! This happened October 15, 2017, with NO resolution

I ordered a couple of items from the site Poppoly.com. Before ordering the items I checked thier return policy to make sure I could return items. They had a 30 day from purchase guarantee so I made my purchase. They items looked nothing like the pictures online. They were both made from cheap fabric with flaws and mistakes all over. The pockets where made out of a cheap paper thin liner and the sweater was so small it would fit my five year old. It was a one size fits all sweater. I contacted the returns and let them k ow, they asked for pictures so I sent them. They gave me a response that thier warehouse is aware of the problem and they would give me a 15% off coupon. I replied that that was not what I wanted and I wanted a full refund that thier site said they offered. It's been three weeks and no one has responded back to me. I have written back multiple times to no response. I have written reviews on all thier websites and they have gone thru and deleted all of them. I have been watching the site and every time anyone complains about anything beyond size issues they take down the comment so people can't see the issues. I just want my money back

I didn't like the items I received from them, so I made a decision to return them.
Their customer service gave me a hard time trying to do anything to convince me not to send items back. At first, they requested proofs that there was something wrong with the items. Photos or video. I did.
They gave me one more runaround before I got a return address.
Their warehouse is too far away from the US, it's in China, which means that sending it back to them will cost me a lot. Of course, shipping back will be at my expense.
Oh yes, they definitely made me change my opinion regarding shipping this garbage back. I would spend a lot more than on my purchase. I will just throw this crap away and will forget about this situation like a nightmare.

5/23/2017
Order Number: P2017051534467
[protected]
I just recently received my order. However, I did not receive the all white one piece bathing suit. I also have a return to be made of the Gold XL jump suit. It's not quite the same as the picture and it is too big. I tried returning back to the website but all of sudden the website has been removed from my server. I have tried using the two numbers provided above, one is out of service and the other one only accepts voice messages. All i want is what I paid for. Thanks.