Precision Door Service
Reviews and Complaints

Do not feel like you are alone this company is notorious for deception it seems no matter where you go, and as for customer service I have heard nothing but nightmares and complaints about it.
And be warned they do not care, you are considered just a spec of dust, they pay big money for advertising to make sure that there will be plenty more suckers for them to take advantage of.
The standard philosophy is this:
The average person lives in a home" seven to ten years", the average life span of a spring is five to seven years (primary money maker)or gear set for an operator or typical garage door that never gets serviced all have about the same shelf life before a company needs to be called.
so if you get a repair from them and pay for the lifetime warranty on anyof these things they rely on:
1. you will probably move before the warranty is ever needed thus voiding the warranty.
2. you must have your door, operator, ect. serviced by them every year to keep the warranty current. which they know will not likely happen thus again voiding the warranty.
3. they will never ever refund any money ever, i have talked to several customers that had viable reasons and could not get a refund.
4. if you signed the reciept for the work that was done by the tech and call two weeks later because you see that a hinge was cracked but was not replaced by the tech they will charge you all over again and say that you approved the work so it must have happend after the work was done. and no remorse or concern.
5. they will turn down service to any customer that has a problem or complaint and ignore you from that point on, they only want to work with people that have no idea and are willing to pay the exorbent prices.

An outstanding company. They went above and beyond, and we love our garage door. We highly recommend Precision Door. Excellence Service from start to finish!

I have used Precision Door Service three times, in the past. Each of these experiences have been good, but each time they have told me that my garage door system (door, opener, tracks, etc.) were WAY past their usable lifetime, and that they all need to be replaced asap.

Three days ago, it gave up the ghost, and I have been trying DESPERATELY go get PDS out here to give me an estimate for the replacement -- all to no avail. I have had them send emails to my local rep (Ben), they have transferred me to Ben's vmail system (to which I left message), but STILL nobody has called me back to setup a visit. I have now called 9 times, and have YET to hear back from anyone.

Each time I call, the first-line person puts me through this big/long list of canned responses, "Oh, we can fix your garage door. Our trained professionals can make your garage door as good as new"...

They've been telling me for two years that the whole system needs to be replaced, and now that I want to do so, I can't get a response from anyone.

I'm tired of trying to chase them down, just so that they can do what they'be been telling me I need to do.

I'll find another company that actually WANTS my business. In my opinion, Precision Door Service is a total waste of time !

For me Precision Door is simply a rip-off. They do not mention on the phone that they do not carry or go get the Wayne Dalton parts that I needed to repair my door. They charged me a service call fee and left after 5 minutes of advice. They wanted about $600 to repair my door with all of their own parts. I had to actually call a Wayne Dalton local dealer and they quickly responded and fixed my door completely for $250. Live and learn I guess. Just do not use Precision Door for anything.

I only wish I'd had time to surf this before I called. I have an opener from them. It is 5 yrs and 28 days past warranty. After two years a cable self destructed. They replaced both because they knew they had faulty cables. This time I'm thinking the same will be done. Being Sunday it was $189 service call. What do I do miss work and wait fore some 4-5 hr window? Oh no it's not the cables fault. Their product the pulleys were made with rivets holding 2 pieces together that eventually separate over time then the pulleys eat the cables. The bill came to $511.46 which is a quarter of what the door, opener & installation cost. For over 30 yrs I've had garage door openers. On occasion I've had to do adjustments due to weather changes but never 2 repairs in 5 years. I have sent the owners an email. He's virtually around the corner from my home in Brick, NJ. A good company refunds some of my costs and accepts it toward warranty. Especially since they admit both times it was poor quality parts in their product. I will post the response. Thank you. Think I've been wallet flushed. It won't happen again.

The mere fact that some people on here claim that charging higher prices is a rip off is un- American. You should all be ashamed of yourselves. As an engineer I can see most people on here who claim to be "Owners" of a garage door company or "Technicians" really don't even know what they are talking about. In fact, I would assume they have little real "Business" experience. The only reason there are so many of these response is that there is no real licensing required for these types of companies and there should be considering there are more emergency room visits every year from garage doors than any other household appliance. I don't here of people complaining that the plumber came and charged them $8000 to change a forced air heater that cost him $1500 and a days work. Look at that he just quintupled the price! That's cause he has a real business and isn't some fly by night, unskilled laborer working out of his own truck that won't have enough money to retire and probably won't realize it until he can't work anymore. Sad.
Business's can charge whatever they want, as a consumer it is your responsibility to research price. Unfortunately, for most of you consumers, you will get what you pay for and will never understand price vs. cost.

I have used Precision and they put 40, 000 cycle springs on my door with stainless steel cables. I paid a premium for this and they lifetime warrantied it. The alternative was to call American Garage Door, a family owned company who prides themselves in doing things cheap and would be back at my house every 4 years to charge me $150 - $300 acting like they are doing me a favor because they don't have the where with all to sell a better product. NO THANKS!

I read peoples responses and am just in awe. It's like walking into a car dealer buying a luxury sedan because it stylish, is roomy, loaded with features. Then getting angry at the dealer since you could have bought a compact for less. I am losing my faith in America as the general public becomes less educated and more entitled.

Quote one price and then charge another. Charge very inflated prices.

I actually worked for Precision Door of South NJ and it was horrible actually knowing what all the parts cost and what we were expected to charge, , The owner was such a greedy man and actually expected employees to keep up with a call average which as an employee you have no control of what is actually broken...the worst part was the office personal would tell you on return calls that if there was a warranty to charge the customer anyway if they have no proof of it... the whole company was a scam ran bye a man named Steve Skaflestad who may be the biggest thief in NJ...BOTTOM LINE IS STAY AWAY FROM PRECISION OVERHEAD GARAGE DOOR SERVICE!

I agree with Kevin from NJ. I live in NJ and had a similar experience. I called because the opener stopped working on one side and they had replaced the one on the other side when the same thing happened 6 yrs prior (sure I was ripped off then and didn't realize it till now). Precision said the gears were stripped and the parts were shot and I would need a whole new opener and offered a full rebuild promo (cables, pulleys, springs, rollers) with upgraded parts that came with a lifetime warranty for $730 plus the new belt drive opener would be $550. They did replace pulleys on the other side under warranty but new cables and springs needed to be repaired for $300, not under warranty. So, nearly $1600 and was told if I was thinking about getting new doors I should think about spending the money on that instead of these repairs. Good point right? So, I got quotes for that too. Thank goodness we asked around and got a recommendation for another local company for a 2nd opinion. They said the opener could be fixed with a shaft kit and the other parts for both doors could all be replaced for under $300! So, easy decision...they fix it for $300 now and we buy new doors from this local company when we are ready. Precision just lost us...they are way over priced and try to entice you with the "promos", "upgrades" and "lifetime warranties". Lesson learned, always ask around for recommendations and get a 2nd opinion, especially when something doesn't feel fair or reasonable.

I called Precision Garage Door of Brevard to come fix my garage door. John B came out and told me i needed a new spring and 12 new rollers and gave me a quote of $450. The quote seemed high so i called my husband who told me to tell him not to do the job. John left but not before cutting my garage door cable. I then called Howard and they came out the next day which was a Sunday. He told me i needed a new spring but told me my rollers were fine they just needed lube. The total cost of the job ended up being $265. This company has been featured on dateline and i would strongly recommend you stay far away from this company and their deceptive practices.

All I can say is that by the way the first couple of Precision Door Techs responded to this thread has immediately ensured that I would never use them. To respond in such a condescending, rude and insulting manner is unacceptable. I would suggest that you guys get a little bit more experience on Customer Service and Satisfaction before you open up for business.