Prestige Auto Mart
Reviews and Complaints

I bought a van from Prestige Auto Mart, Inc. and unfortunately, it had a faulty catalytic converter. It took them several months to provide me with the registration and plates necessary to drive the van. This delay resulted in the van breaking down after the warranty had expired.

I bought my 2013 Subaru Outback from Prestige Auto Mart, Inc. It had high mileage, and within 6 months, I had to replace 3 tires and springs. Additionally, the front visor needed fixing, as the console for the glasses was broken. For 2 months, it hung in front of my face, and I had to use duct tape to keep it in place. All of these repairs cost me a substantial amount. I don't find it fair because I had an extended warranty that I paid for, but they told me it doesn't cover these issues. Tell me, is that fair?

I bought a car from Prestige Auto Mart, Inc. and they messed up big time. They lost my registration and didn't even bother to register the car. Can you believe it? It's like they don't care about their customers at all. I mean, come on, isn't registering a car part of their job? It's such a basic thing that they should have gotten right. Now I have to deal with all the hassle of trying to get my car registered myself. It's just ridiculous. I expected better from a dealership like this.

I bought a car on September 11. They said they would fix the electrical problems, but it's been over 2 months and they still haven't done it. Because of these issues, the car won't pass inspection and I can't drive it to work. All the panel lights are on, so I can't use it.

It's been more than 3 weeks since I bought a car from Prestige Auto Mart, Inc. location. My temporary registration has expired now and I'm being told to drive with expired tags because that's what everyone else does, but the staff at Prestige Auto Mart, Inc. advised against it as I could get a ticket. I have a car that I can't drive because I don't have the registration or active plates. The manager also promised to call me on Tuesday after our conversation on Monday, but that call never came, just like my missing registration and plates. It feels like a waste of money to pay a document fee and not receive the new registration and plates before the temporary tags expire.

Dealership took $1,000 deposit then said my son couldn't get it back. I gave them a Personal Check to buy a car with cash. They've been so unprofessional and unfair to my son. I'm gonna complain to HUD. I gave another dealership a big personal check and had no problems. Why is this dealership making it difficult when I'm paying in cash? Now they're saying it takes 10 days for the check to clear, which is wrong, and they want me to bring cash. I'm not bringing $15000 in cash to anyone. Something's not right. I don't get why we have to wait 10 more days to get something we're paying for in full.

I recently purchased a used car from Prestige Auto Mart, Inc. in *** and decided to trade in my old car as part of the deal. The total cost came out to be $23,300.00. While filling out the paperwork with ***, he mentioned that they had the title and would take care of collecting the sales tax. Due to the ongoing COVID situation, they assured me that a representative would be sent to the *** to handle everything before my appointment date.

However, on 10/26, when I went to the ***, I discovered that the dealer hadn't submitted any paperwork. After making several phone calls, I learned that there was a note on the car and the title was being sourced from another state. I informed *** about the situation and decided to give it a few more days. Unfortunately, even after waiting, the title still hadn't arrived.

Frustrated, I expressed my desire for a refund, but instead of taking me seriously, *** laughed at me. I have reached out to the *** here in MA, but I haven't received any response yet. Now, I find myself with a car that I can't drive and feeling like I'm being mocked by someone who seems to have connections with the Russian mob.

I bought a pre-owned 2014 vehicle from Prestige Auto Mart, Inc. last year, right before the pandemic. They assured me of a significant warranty period due to its certified status. However, after just one year, the engine failed unexpectedly, with no prior signs. I was diligent with maintenance, having the oil changed regularly, even shortly before the engine issue. Long story short, the engine failed unexpectedly, and the dealership was unaware that as the second owner, my warranty was limited to a shorter term and fewer miles. I was misinformed and misled. Now, I'm burdened with car payments for an unusable vehicle, as engine repairs will cost $7,000. I depend on Uber for transportation, which is expensive and complicates visiting my children.

I bought a car on 8/27 and was told I'd get it the next day. But after signing the financial agreement, the financial officer said it would take two weeks because I had to wait for the plates. I asked about temporary plates since I'm a Rhode Island resident and the car would be registered there, but they said no temp plates or dealer plates, just two weeks. I called to check on my car and they told me they sold me a car without the title. They're waiting for the previous bank to send them the title, but they have no idea how long that will take. The sales associate said there are four other people waiting for their titles too. It feels like I was lied to, and this seems to happen often there.

I bought a car for my daughter at this car dealership. It's been nothing but problems since the beginning. They let my daughter drive around in an unregistered car for a whole week before they finally registered it. We also used their tax preparation service to help with the down payment, but it took them weeks to get it done. Now, we're receiving letters from the IRS saying that the tax paperwork is missing information that we already gave them multiple times. The salesperson, ***, was aware that we needed to keep the radio from the car we traded in because it belongs to my daughter's boyfriend. He initially said it wouldn't be a problem, but then he kept giving us excuses until he finally admitted that he sold the car without removing the radio. He promised to reimburse us for the cost of the radio, but we still haven't received the reimbursement. It's been almost two months of dealing with all of this. We've been extremely patient, but enough is enough.

In November , I paid $4000 at Prestige Auto Mart to secure a car. The dealer later demanded $5000, breaking our deal. I requested a refund but only received $3300, with claims of the car's value drop. I'm now seeking assistance to recover my funds. My contact details are available upon request for support in this matter. Thank you.

I took my car in for repairs on 9/8 in the evening, with a service appointment scheduled for 9/9. I got it back on 9/10, and my nephew drove it home. The first time I drove it after the repair was on 9/12, and that's when I noticed a rattling sound coming from under the car on the driver's side. I reached out to *** at Prestige Auto Mart, Inc., who I've been dealing with since the beginning. Let me backtrack a bit - I actually received the car on 8/26, even though their paperwork says 8/21. I can prove this with my home surveillance system. On 8/28, I had a multi-point inspection done by Ford, and they found two issues: 1. The front Timing Cover needed to be replaced or resealed, and 2. There was a clicking sound when using the A/C. I sent the report to *** right away. However, he wasn't too happy about the second repair and said they wouldn't do it. It made me feel like he was doing me a favor because of my less-than-perfect credit and helping me out by getting me a car, but not fixing it. This is the kind of situation I'm dealing with here. Moving on, I've emailed *** twice and haven't received any response. I also tried contacting them through their website, but still no response. There are a couple of other small issues as well - when I got the car back, two of the floor mats were missing. I emailed them about it, just asking if they were left in the shop, but no response. I also asked about the jack that should have been with the spare tire, but again, no response. The service technician told me he took care of both repairs that Ford found, but now I have a bigger issue and they're just ignoring me.

I bought a car from Prestige Auto Mart in February 2022. I drove it off the lot the next day. They promised to handle registration and title within a week. I paid a significant amount and financed the rest, including tax. Now, I lack title information and fear issues like salvage or liens. After the registration period lapsed, they denied my refund request. They were rude and avoided the Sales manager. I left the car at their lot, losing my investment. I've lodged a formal complaint. Their document preparation fee was over $1600, which seems excessive. They were not transparent about the buying process and legal registration obligations. I suspect the car might have a lien or a salvaged title. By law, I'm entitled to a 60-day warranty based on the odometer reading. Prestige's practices seem unethical, and I hope others avoid similar experiences. They should face consequences for their actions.