Proactiv
Reviews and Complaints

I'm having the SAME issue! I just spoke to some ### called Ryan. After insisting I talked to his supervisor, I was placed on hold for a rather lengthy time (I'm sure his hope that I would just give up and end the call), but when he returned I was assured that in 3-5 business days his supervisor (Marjorie S.) would make sure the refund owed me (now well over $50) will be returned to my account! This is the third time I've had to call and cancel this account. I'm normally I very mild manner person, but this was the final straw! What a scam! Do I think the product works-yes, I have success with it. Will I use the product again after this-no. I know I can purchase it in my local shopping mall, but I don't want any more of my money going to such an unethical company! Buyer beware!

I would suggest you to make a complaint with bbb, i did it and they helped me :)

I could not agree with you more! I ordered my proactiv (from Guthy-Renker or whatever) in mid-june of this year, tried it out, it made my skin waaay worse, so I talked to a rep on the phone who told me to send it back. So I sent it back mid July (WELL under the 60 day money back guarantee), and was told not to contact them before about a month and a half as that is how long it would take for them to process the return. Well 2 months goes by, I email to find out where my refund is, and they claim they never received it at their warehouse, so it was "too late" for me to return my product (that I obviously didn't even have since I RETURNED it). So of course I am really ticked off that I wasted $10 shipping it back, and never got my money. Well just the other day I came across my receipt from sending it back. It even had the postal code of the place in Mississauga where returns are sent. So I tracked the package online and it turns out they DID receive the package on July 28. And a D. McLean even SIGNED for it! So they LIED about receiving the package, so I emailed them and attached the receipt and the delivery notice from canadapost.com, evidence that should definitely prove that I sent it back. And they STILL refuse to refund me! Bunch of friggin crooks is right!

This company has debited my account twice for product I have never received after the first order I paid for initially and received. I paid extra for "rush shipping" that took a week. I asked to cancel membership, they did not. While they stopped sending product tjey sure are charging me for it! Bad business in my opinion!

This company does not care about any customer service, We called them 4 months ago and closed the account, closed the bank account due to moving out of the area, Proactive sent product that was refused and sent back, they somehow pulled the money out of the closed bank account. Do not do any business with this scammer business, they don't care about anything except the money.

This outfit charged me before when I did not order any of their product. I am 65 years old. I don't do beauty products. I contacted them and they said they would close the account. Well, I never had an account. They said they would not do this again. I filed fraud charges with my bank. The charges were removed. I considered th matter resolved.
Now, they have done it again. They have taken the last money from my account without authorization. I am filing charges with the roswell police department, the better business bureau abd the sun trust fraud department! This time i'm going to sue them!

I've only been using proactive for 4 days, just before I go to bed. I hate looking in the mirror now because I'm 22, and I have wrinkles around my eyes that literally appeared overnight! My eyes look like a 50 year old! I sure hope this goes away:( I can't believe that proactive has made it as far as it has... I would never recommend this product to anyone. Premature aging is truly devastating...

I agree kariemmanuelle. I used Proavtive and now I also have to go see a plastic surgeon because I have skin cancer on my nose.

I honestly just had your exact scenario happen you mentioned above ! word for word! now they are asking me to fax proof it was sent after i sent them tracking number and I also show a D. McLean signed for it! I can't even believe it. If they refuse to give me my money back I will have no choice but take action further, contact the better business bureau etc. Seems this company is scamming customers out of their money.

I could not agree with you more! I ordered my proactiv in mid-june of this year, tried it out, it made my skin waaay worse, so I talked to a rep on the phone who told me to send it back. So I sent it back mid July (WELL under the 60 day money back guarantee), and was told not to contact them before about a month and a half as that is how long it would take for them to process the return. Well 2 months goes by, I email to find out where my refund is, and they claim they never received it at their warehouse, so it was "too late" for me to return my product (that I obviously didn't even have since I RETURNED it). So of course I am really ticked off that I wasted $10 shipping it back, and never got my money. Well just the other day I came across my receipt from sending it back. It even had the postal code of the place in Mississauga where returns are sent. So I tracked the package online and it turns out they DID receive the package on July 28. And a D. McLean even SIGNED for it! So they LIED about receiving the package, so I emailed them and attached the receipt and the delivery notice from canadapost.com, evidence that should definitely prove that I sent it back. And they STILL refuse to refund me! Bunch of friggin crooks is right!

These [censored]s did exact same thing however we did not get a package ...

Complain T0 Proactive
More customers should put complain about their business in order to shut it down. They make seem that we are getting a deal to receive the product for $19.95 with 2 free gifts without shipping or handling. But they are size of trial package. They also will send you the full size of product and bill you without your permission after 30 days. If you complain to the customer service, they will tell you that you can cancell the future order and send the package back to them, but you will have to pay for the shipping and handling. Why can this type of company stay in business by ripping off the customers? Is it an American way to get rich?

Proactive did not work for my daughter. She has sensitive skin and it made her face red and did not help with acne. She started using the Citrus Clear organic products about two months ago, and her skin has gradually improved month over month. My husband uses Citrus Clear as well for his adult acne, and they both rave about Citrus Clear. After trying so many other acne products unsuccessfully including Proactiv +, it was relief to find something that actually works.

i have just had a really really bad conversation with Susan Metcalf who claims to be a manager she called with a very loud shouting voice then during the call she called me a liar and said i didnt deserve the products that i had paid £29 they didnt send my products so i was expecting an apology instead of that i got this very angry manger saying it was my fault that i waited before complaining they hadnt turned up i even contacted them by email 6 times so she was incorrect but she said i was a liar! then told me to shut up whilst she was talking threatening to end the call if i didnt shut up! end eventually this passive agressive susan metcalf hung up and said ive got other people to call do not buy anything on -line they take your money and don't send the products and use bully to scare you not to complain well guess what proactive im not scared of you or Susan aggressive Metcalfe!
shame on you !

I have been a customer for over 3 years. One address change and everything went to hell. I have been lied to, overcharged and still trying to get the billing cleared up. An excellent product but the worst customer service I have eve dealt with.

I ordered Proactiv in March of 2012 after seeing their TV add. I repeatedly told the lady over the phone that I just want to try it for right now and if I like it I will become a repeating member. She continued to tell me she understands but that she prefers me to become a member to receive it every month because it will work better. I had to keep telling her, "No!" Two months later I receive a statement from my bank stating that I went negative in my account and was being charged for it. Come to find out Proactiv charged me twice and I have not received any product! So then I call to see what was going on and why I was continued to be charged and the next lady on the phone said I was a "valued member." So I cancelled. It is now August 2012 and they are still charging me for something I never wanted in the first place! DO NOT EVER BUY FROM THIS COMPANY! THEY WILL CONTINUE TO TAKE YOUR MONEY! EVEN AFTER YOU TELL THEM TO STOP!

ordered the proactiv product through phone. they kept on charging my credit card . I sent them back their product for 2 months they claimed that they didn't receive it. When they told me to fax the proof of shipment receipt to them, they gave me a number that doesn't work. When i called back to tell them, i gave them the tracking number and finally they told me the truth that they did receive it. they said they would give me back my money on my credit card, it has been another 2 months and i still haven't received my money. Order proactiv solution at your own risk, it ruins your skin, it sucks. Don't even try it because when it comes to refund, they will not be willing to return money! This has been dragging from june 2011 till now end of nov 2011 still nothing .

I was just at the castleton square mall, an the man at the kiosk was so rude, and very unprofessional. He almost knocked me down, while i was holding my 6 month old daughter. Not only that, he was not in dress code and was on his cell phone at work. He did not even look like he worked for Proactiv. I love there products but never will I buy any products from this location again.

WORST company ever. i am disgusted that ive spent 6 hours over the last 2 days for charges made to my account that i did not even know about, causing my account to be overdrawn and have overdraft fees. and they will only fix this via fax, not having a fax machine meant spending more time and money doing this at kinkos. they make me sick. i hate them and wish they would all go to jail for being horrible people.

I ordered proactive and I wanated to return it, the mall kios I purchased it at told me he was not able to take returns, not sure why. He gave me a card for customer service and that I should speak with them. I did call them and I had no luck. When I purchased the product there was no problem with them taking the money, but now that I want my money back no one wants to be bothered. All I have to say is unbelievable. NEVER AGAIN WILL I BUY FROM THIS RIDICULOUS COMPANY. They are all phony sales people who smile in your face and try to sell you overpriced skin care.

PROACTIV is a SCAM!.*** Proactive is a Scam *** they charge you $29.95 every month plus shipping of $10 plus tax of $10 and you only get one kit. On the third month other $50. plus $29.95 every month for the next two months for one kit you have to use for 3months. So you are paying a total of $109.85 for 3months supply than again other $109.85 for other 3months. DO NOT BUY once they have a hold of your credit card #, they will take out and not ask. I paid $220. for two kits. When I called to complain all he kept saying was, "Sorry" but we don't care. I will never use them again so PLEASE don't buy!

rob1234 i see how you can make a snide remark like that, however... if you try to cancel your subscription or even if you move... they update your information somehow, (through the bank card would be my guess) and they still make charges to your card.. either that or the phone agents are mean ### who lie in order to get you off the phone so you can leave them alone... either way this is screwed up...

Proactiv® 3-Step System. When you order today you’ll also get a FREE Refining Mask and Travel-size Green Tea Moisturizer! After 30 days, you'll receive a new 90-day supply of our 3-step system every 3 months at the guaranteed low price of just $19.95 per month plus $7.99 s&h per subsequent shipment you accept, which will conveniently be billed to the credit card you provide today. Every Proactiv® order comes with our 60-day Money Back Guarantee (less s&h). Proactiv is the #1 acne system in the world!

Yeah your right I can see how this is a scam . . .its listed right in the paragraph you didnt read, your all people who dont read your terms and conditions on your credit card and complain about the interest rate too huh? lol

Hello. I would highly suggest that you call Proactiv's OWNER, Guthy-Renker at [protected] and dial extension# 5517 for Renee, a very nice and helpful agent who has helped me with a situation I had with Proactiv. You call also call them toll-free at [protected] and dial Renee's extension their. Office hours are 9-5 M-F Pacific Time. Hopefully this helps!

Do not ever buy anything from Proactiv solution. They will then trace you and keep on charging you money from your credit card. Once you buy anything from their website, Even after you called them canceled. They still keep you personal information and still charge you money and keep on sending your their product. You can never get rid of them. I have tell my credit card company to stop it.
That is the worst experience ever, ever, ever

When I ordered my first shipment, I told the CSR that I did not want automatic delivery and did not want my debit card to be used without my okay. The CSR (and I know it's her job and what she is required to say) proceeded to make it almost impossible for me to make this choice. I finally relented against my better judgment but said I wanted the automatic shipment to be postponed for about 3 months. In the meantime, I did use the product and it did work. A few weeks passed and I made the decision to buy the 60 days worth of treatment. I phoned the company and placed the order, but a few hours later, decided I would cancel the order and purchase something else here at a local store. I was told and I quote, "We cannot cancel the order because it has not processed yet, therefore, I cannot see it in the system and It's impossible for me to cancel it".

I asked, "If I called back the next day, could I cancel?" She said yes. I called the next day and I was told, again I quote, "We are unable to cancel this order because it is in process." Okay, so I can't cancel because it hasn't processed, and now I can't cancel because it has processed? After wrangling with the CSR for a while, telling her I knew it wasn't her fault and that I knew she was required to say these things, but how do I cancel? She, Stepford wife like, kept repeating the same thing over and over. I then requested a supervisor and was told, "Oh, she will just tell you the same thing." I said, "Fine, I want to hear it again." This, after the original CSR told me that I could send the product back but would lose my shipping and handling of about six bucks.

I was connected to the supervisor who, in fact and indeed, told me the same thing, although I was able to get a verbal promise that notes were put in the system that my shipping & handling would be refunded once I sent the product back. I will be interested to see how long it takes them to refund my money and my shipping & handling. I'm hoping that I will not have to file a claim with my bank to pry the money out of the vise like grip of this greedy and deceitful corporation. I had heard bad things about these folks and choose not to believe it but I now know that all that has been said is sadly true.
I refused the shipment on 8/3 as advised by a supervisor at Proactiv. She told me it was best to just refuse the shipment, don't receive it and then ship back, but refuse it. Which I did. I just got off the phone from another CSR who asked me for a tracking number, which of course I did not have since I had refused the shipment. I was then told it would be 6 to 8 weeks before I could hope to see any refund from the company because I have no tracking number. Today is the 20th of Aug. I very calmly told her, I know it's not your fault, and I'm not angry at you but, I then explained the Kafkaesque working of their "order taking", asked who I should appeal to in the company to get my money back sooner and again, I'm not angry at you but I have to tell you I think Proactiv's policies are very close to fraud! She then told me that she would refund my money then and there and it would be about 5-6 working days before I received it. Oh, and she did refund my s/h only after I reminded her that the prior CSR had assured me that notes were put into the system. These people are not to be believed! Mostly they just want you to give up and go away, don't do it. Keep fighting.

Hi Sam,

We're sorry you've had a frustrating experience. We'd like to help you resolve this. Please email us at customerservice(at)guthy-renker.com with your full name and zip code and a link to this complaint, so we can look into your account and fix this for you. Please include ATTENTION: RENEE in your email.

Thank you for bringing this to our attention.

Proactiv Customer Service

I would urgently IntD50, that you immediately call Guthy-Renker's Corporate Office at [protected] and ask for Renee Miller at Extension# 5517, or toll-free [protected] and dial 0 (zero) for consumer affairs. Renee is a very helpful agent at the MAIN OFFICE. I hope this helps!

And that's not all. They sell your information (cell phone, name, address, cc info, cc security code) to PROTBERRYHEALTH which in turn will "order" their trial product for $0.99 after which they continue to charge you whenever they feel like it. See a connection between those idiots and Proactiv Solution's way of handling your order? Well I'm sure that these two scammers are connected and share customer information. I have since closed my CC account and got refunded for those charges by my bank.

Be wise and use a unique CC number that your bank can issue for you so you can order Proactiv. If you really must order that product, be safe doing it. It almost sounds like "use a condom" speech given to a teenager, but this is no joke. They stole my info. You could be next.

You should call Guthy-Renker, the owner of Proactiv at [protected] and dial 0 (zero) for consumer affairs.

Below is Guthy-Renker Corporate Office contact information:

Guthy-Renker LLC
41-550 Eclectic St., Suite# 200
Palm Desert, CA 92260
[protected] ask for Customer Relations
[protected] ext#5001 for Customer Relations
www.guthy-renker.com

I as well as many others was misled into purchasing this product on-line thinking I was purchaasing a one time trial package. Then I began having money deducted on a monthly basis from my paypal account. I called and complained and recieved nothing but poor customer service. I feel that I was misled and then basically told to deal with it. The hoops and circles I would have to go through to get refunded was ridiculous and not worth my time. A more satisfying approach I feel is to spread the word to other consumers on how bad there service is.

Folks, under threat of legal action pursuant to the Texas Deceptive Trade Practices Act, it is amazing what can be done. All of a sudden those who stated that they couldn't refund anything without the product being sent back, 60-day refund policy, etc., was BS. They IMMEDIATELY refunded the money to my credit card AND repaid the shipping expense. It should not have to come to threatening legal action, but if you know what you are doing, you can stop companies like this in their tracks. They are large corporations who would have to spend $300 an hour for an attorney to defend a small claims court filing of $100 - $200. Educate yourself about the law and your legal rights...it goes a long ways towards ending these deceoptive practices.

I am having the exact same experience. I specifically purchased a trial pack with no obligation to continue. Now another $30.00 debit just came out of my account, and when I called to cancel, they told me that I still owe $67.00. These people are no better than a junkie who would snatch an old lady's purse. DO NOT GIVE THEM YOUR BANKING OR CREDIT CARD INFO!

Got me too! Good thing I check my bank account often! They never state that it is a membership and will keep shipping AND billing you forever! If I see one more charge on my bank statement, I file a lawsuit against these theives!

We appreciate you bringing this to our attention. We're sorry you had this frustrating experience. From your post, it sounds like your issue has been resolved, but if there's anything at all that is still unresolved, please email our corporate customer service team at customerservice@guthy-renker.com so they can make a special effort to look into your account and call logs and identify how we could have served you better. If you include a link to this post as well as your name and zip code (ATTN: RENEE), they'll be able to find your account records and contact you directly with a solution.

Again, we're sorry you experienced this and appreciate the feedback.

Corrie (Proactiv - USA)

ha they did the same thing to me! 3 kits which I sent all 3 of them back. They sent me to collections on them too. They gave me credit for one so they get 2 free kits and im out almost $200.00. How is that fair? Also I bought Procraptive from a keeoks thing in the mall. The girl charged me twice. They wouldnt refund that either. Funny thing I called the next day and told them. They said "no sorry we cant give you the money". What the heck would I need 2 starter kits for purchased with in 30 sec of each other? And the girl didnt give me my reciept either!
So PROCRAPTIVE is a rip off no matter where you buy it!

NoMore Wells Fargo,
I looked into this issue for you and it turns out we are required by some states (like California) to charge sales tax on shipping and handling. If you're concerned about the products you've received or aren't 100% happy with the results you've gotten using Proactiv, remember there's always the 60-day money back guarantee.
Hope this helps clear things up for you.
Thanks,
Kathryn (Proactiv USA)

Proactive is a real scam. I just had an experience just like the previous person. Don't ever give them your credit card number as they will keep charging it without sending you anything. Once I discovered that they were charging me, I called them up to find out what the problem was. I spoke to a nasty woman who goes by the name Savanna. She told me that my account was closed in February 2009, seven months ago but I owe them 45 dollars. I told them that I do not owe anything but I'm ready to pay what ever I they think I owe. She then said, ok if you make the payment we will send you a package and all that you need to do is to send it back. I said I don't need their package. On a second though, I told them, send it to me and I will through it away. I'm waiting to see that package. They are a scam! Don't buy their products . . . they don't even work so no need to even do the trial offer!

this company continues taking money from my account without authorization. I am calling my lawyer . I have repeatedly called them. I am a retired nurse and I am ashamed to have the two doctors who started this company in the same medical field as me. I had to cancel my credit card. but before the change went trough I was charged for a kit I sent back plus 13.00. two bad the people that have been traumatized by this company don't get together and sue them. pam

Very, very shady company--should have realized this before ordering. Their website is deliberately circular and confusing to navigate. There is no way to terminate accounts online or even instructions as to how to go about doing so. They "cancelled" my account, but actually didn't, then continued to send out unwanted shipments charged at a higher, non-member price--which means that they received the cancellation! They are very unethical. I haven't experienced this kind of deceit since the notorious Columbia House CD club. Please avoid this company. Toxic ingredients aside, their customer service is terrible.

I had tried proactiv as I had a flare up of acne for a few months, needless to sya it did not work.. So i never bothered to reorder.. to my surprise i got charge with a second order, no notification and am now expected to pay shipping and handling for both ways if i was to return the product! I have sent numerous emails complaining and stating what I was, and one would think that $15 would not be a big thing to resolve but its been hell! I get the same script, irrelevant to my email as a reply. I have recently emailed head office about their customer service, so i will see what comes out of it.

I ordered the 5 course Proactiv Solutions. They said they would send Vita Clear Vitamins free. I only received the Vita Clear and have never received the Proactiv which I paid for.

I wanted 2 order ProActiv, but googled "ProActiv Complaints" 1st & saw all these negative reviews, but I decided to go on the website & see 4 sure if ProActiv really tells u about shipping u more products & to my surprise it did! So, I thought 'I can place this order, cuz it's telling me plain as day...whatever' Right before I submitted my order there's a paragraph saying something like you'll get shipp. every 90 days a 3 month supply for the MONTHLY price of 19.95 (shipp.$8)So I would assume thats EVERY month that I would be billed, but shipped every 3 months. So, I decided to call the website # online & claify this before placing my order & the women answered my question right away & said "yes, u r billed 3 monthy payments, basically so your not paying $60 at once- unless u want to of course. But this starts out as payments" So she was asking me my info. & I was letting her take a little bit of my order, while I asked questions (cuz I luv to ask questions) & she explained the whole "replenishment program" throughly telling me 'Ance is not curable & will come back if u stop using the product so thats why they continue to ship (which is something I never knew, I thought it was curable; silly me)& I'm an honest person; so I told her about going online & reading ppl being charged w/o knowing it...then she said b/c I gave her my email, I would get a e-mail confirmation telling me the order being shipped @ about the "replenishment" & my invoice when I get this in the mail, would actually say the exact dates of the next shipp. so I would know a month ahead of time when I'd be billed & she said I could CANCEL at any time even BEFORE the next shippment so I did NOT have to get the 90-day supply if I didn't want 2 & they have a 60-day $ back gaurentee (sp?) which I spent lots of $ buying over-the-counter products which I CANNOT return! bla, bla..so I let her take my order & I think the most annoying thing was, even though she explained the "replenishment"; recieving future shipp.in the beginning of the call...she told me again after she took my card # & Again at the end of the call, so I'm thinking, "if I already know about it lady, u don't need to tell me 3x's." which I said nicely (cuz I'm not going to be mean about it, u know, just make a joke)..so she tells me that she HAD to tell me twice! She said "legally" they HAVE to tell u before & after taking your card! Or they cant process your order & they'd have to cancel & she gave me the cust. service # at the end of the call. I wrote it down to have on hand..& guess what?...I got that email confirm. 2 days later & w/in a week, I got my Proactiv w/ an invoice telling me the exact dates of my next shipp.! so I called cust. service & had them put my next shipp. on hold untill I'm ready to call back to order more (2 see how well this works). Which the women in cust. service was nice w/ me & said she understood & put it on hold & reminded me about the 24/7 skin care advisors, if I have any questions about the products.(Which I would never have that option w/ any store brand products)So, I'm thinking are these ppl 'online' NOT reading the whole website (& maybe only reading what they want to read, aka, 'selective reading and hearing') or maybe your just talking to reps. from other countries who dont know how to speak english well, & u cant understand them so u say "ok" to everything...I'm confused...I only know 3 other ppl that use proactiv & upon questioning...they had nuttin bad to say cuz they read everything, understood what they were being told, paid attention...bla, bla. So I'll see how well this works for my face. I just dont like ppl talking trash when this info. was in my face & was told over & over about future shipp. and had it all laid out! I just set up my acct. online and reviewed everything on the website.

I believe Proactiv chose not to process my return until I called them to follow up. I'm guessing that's illegal. I contacted Proactiv for a return, and sent my product back on 8/25/10. When I contacted them 11/6/10 because I still hadn't received a refund, they said they had no record of receiving the product. When I gave them the tracking number, they looked it up, and agreed they had, indeed received the product, and then processed my refund. I honestly believe they knew they had received my product return, and were hoping I would either forget about the refund or not have a tracking number to prove it had been received. These people are seriously, seriously shady. And they were rude, to boot!

LONG story short, they NEVER mentioned that there would be an automatic delivery w/ automatic debit set up after the trial version. They continued to ship product out and BILL ME after I "cancelled." When I called, they said that my debit card was removed from the system but my account was never closed. I was told to keep the last box or to "do whatever I wanted with it." After hearing that, I put it aside and assumed (after talking to about 10 different reps) all was taken care of. Boy, was I wrong. I started getting bills saying I had late payments and such. I called again and they said that since it had been past 60 days, I had to pay for the box I didn't even want. Even after I explained that not *one* of their employees mentioned the 60 day time limit, they still told me there was nothing they can do. I have sent them payments of $10 increments only to find out they "haven't received" any of them. I have been on hold for over 30 mins after finding out my outstanding balance is about to be turned in to collections! I hope this company falls to pieces and I will do whatever I can to discourage people from using their ### product! P.S. "doctors, " you aren't supposed to exfoliate every f*cking day!

Bought 19.95 special and did not notice automaic renewal - ok. After speaking with representative they said $33.38 charge and then it ended. I cancelled my account. Then they charged another $40 to my account saying it was actually $73.

They absolutely and blatantly lie!

Phone your government and your bank otherwise they will continue to get away with this!

http://www.dca.ca.gov/consumer/complaints.shtml

I was a ProActiv club member, but I would find success in the product, but I would need to stop using it after a few months, then restart. I was shipped a product that I didn't need, so I called to cancel my membership and ship the product back. However, I still received bills. I called and spoke to someone in customer service. She gave me conflicting dates on when calls were made versus when product was returned. The way she explained it to me, as long as I CALLED within 60 days to cancel, I was fine. Based on her dates, I did exactly that but they will not take a $57.94 charge off of the account. I was only told that I needed to ship the product back by writing RETURN TO SENDER on the box. NEVER was I given a due date. The CS rep even told me it would take "several" weeks for the product to arrive at the warehouse. I have family who were thinking of trying this product, but I have already given them another product to try, and told them that ProActiv has HORRIBLE customer service, and it is not worth buying ANYTHING from them. Some family members are canceling their memberships because they see the problems I have gone through. The worse part is that I cancelled my membership before when my face reached it's best level, so I was going to eventually need ProActiv again. Now, I will use ANYTHING before I spend my money with them EVER AGAIN.

I thought I was doing something nice for my daughter in law and now these rip off artists will not refund my money for a package she never received. They cant give you a tracking number because "There is not a tracking number available for our shipments since they are shipped in bulk. If you requested rush shipping the shipping time is 5-7 business days from the time it leaves our warehouse." WOW that is not what their website says
Their customer service is some of the worst I have EVER encountered

I should have read this board first ... I thought I was doing something nice for my daughter in law and now these rip off artists will not refund my money for a package she never received. They cant give you a tracking number because "There is not a tracking number available for our shipments since they are shipped in bulk. If you requested rush shipping the shipping time is 5-7 business days from the time it leaves our warehouse." WOW that is not what their website says
Their customer service is some of the worst I have encountered

This is a long problem with https://www.proactiv.com. I ordered $99 purchase gift for a friend and then https://www.proactiv.com continued to charge me for another 3-month supply order three months after my first order using my account with them on my Master card. I talk to my credit card to get my money back, but I could never get anything back. Now https://www.proactiv.com sent me to a collection center to collect $99. Hope that all people out there read this and stop buying their stupid product as a gift.

We have had trouble with the way your company handles the financial aspects of payments. We pay and yet get at least 2 late notices. I can prove when my bank checks are delivered, and NO other people I pay online have such a problem, so that leads me to gather that it must be on your end. For example my bank says payment was received on Sept 28...yet you did not process it until Oct 29..? why the month long drag in time, while we are getting late notice after late notice.
2) My wife just spoke with a guy named Charlie. He sold her 4 4oz bottles of cleanser which was 51.80...now shipping was 7. 79.
She had a code from an email139638 which will give 20$ off of a 40$ order. The total then with shipping was to be $37.79. I just looked up my bank statement and see a charge for 59.79...can somebody please explain the difference? why would you have promotional discount codes but the discounts are not applied? We called again and got 2 more explanations as to why that happened...what are we to believe. I always go to what can't lie, the numbers...as it stands the charge is 59 dollars not the 37 it should be. Our acct # is040593170. We have been customers for over 10 years. I can tell you that as a business person myself, I would stay away from business practices like these. You have a very good product that works but maybe it is time to re-tool the business strategy. It is not building good trustful consumer relations when you tell someone they will be charged x amount, then when they see their actual charge it is much higher than expected, and we have to wait to get back money you were not supposed to take in the first place. I would like to talk to the CEO or CFO sometime tomorrow., to see if we can come to a lasting comfortable, equitable solution to this constant trouble. We have to say we love the product but your service to loyal and long time customers such as us is terrible. We were actually told to just order when the specials come out on the internet... After over ten years of faithful patronage to your company you would think we would get some kind of little perk as a small "thank you" for our loyalty and confidence in your product...To me it is not good to give a customer any type of bad service. Good customers are hard to find...even harder to keep, but well worth it in the long term. We don't want to wander, we would like to stay loyal but I would like to speak with someone about this. My cell is [protected] (Dave Livelli) you can call me anytime after 4 pm tomorrow night. I apologize for feeling the need to bring this to you but I thought it is something you should be aware of and hopefully deal with and correct.
Thank you for you time,
Dave Livelli

My son tried Proactive for about a year and it didn't help very much. I was told to be patient, and I was, however, a year is a very long time not to see results.
I started noticing that the info comercials have only older people on them, no adolescents. They do not show it working for teens with hormonal imbalances, and major acne.
Proactive knew I was buying it for my 13 year old son, and said it was perfect to start using it when a teen. IT DID NOT WORK! And then they would not take back my last shipment that I did not want. They said it was against their policy to help me out. I even talked to a supervisors, supervisor. Unless they were just saying I was.
I do not trust them and will never buy anything from Guthy Renker again!

I have called Proactive customer service six time in an attempt to cancel my subscription. After the first time I called to cancel I received another package and was told it had already been ordered to be shipped to me. This package was returned unopened within days of delivery and after a while I was told my account was zero. This was several months ago!
Two months ago out of the blue I received another package! This package was again returned. Yesterday I received a past due notice for $98.84!
I recommend if want to try this product buy it a Kiosk at the mall, I am having a tough time canceling my subscription and discovered many complaints of Proactiv sending customers to collection agencies. DO customers have any recourse?

Clarification: The product was bought from a vending machine. "Reading the receipt" would not have made a difference. The receipt did not have contact information for the vending machine owner. To my knowledge, the vendor was ProActiv, not the vending machine owner.

It's the same as if you bought a bottle of Coke from a machine on an out-of-state trip? If it turned out that the bottle had mold in it, so you could not drink it, would you expect to make another trip out-of-state to track down the vending machine owner? Or would you expect the Coca-Cola company to fix the problem?

should have read the receipt