Pro:Direct Soccer
Reviews and Complaints

Possibly the worst company I've ever dealt with. Unfortunately you have to give 1 star to write a review but they dont deserve a single star. Ordered a birthday present for my son on 21/2/24. 7/3/24 I email customer services about my order as I hadn't received it or any tracking information. 8/3/24 I receive an email "sorry you are returning your order..." however i never received anything about it being delivered. I went to the collection point, quizzed them and on further investigation my delivery NEVER arrived even though tracking showed delivery on 6/3/24. I contacted Prodirect the same day via chat with Casey (which i have the transcript of) and was told "Your order was missing your name upon dispatch so it was returned by the courier...provide your name and we'll redeliver as prority but the process will take 7 days...". This missing address issue was reinforced by David from the customer returns department though he covered up the school error of not putting my name on by stating "there was a delivery address discrepency". 17/3/24 still and again no communication so I make contact again and request a phone call. Over the next 2 days it was passed on to Rhys in the esculations department where I was told to provide a delivery address (scroll back up to the chat) which I did only to be told it had to be an Evri collection point. Isn't that on the order from 21/2/24? Was this order ever dispatched ProDirect? In the same time frame was offered a 10% off voucher which covered the cost of personalisation and delivery. They must have thought it was april fools with that offer as it was as funny as a fart in a lift. The last email was on the 18/3/24 now a week ago from Rhys telling me this will be passed onto the transit team and that neither him or customer services will be assisting any further and they'll be in touch in 2-3 days. They've never heard of Craig David because he got through a whole relationship in 7 days while these bone idle cowboys cant even get round to an email. Over £150 out of product and my son without a birthday present. Trading standards and anyother bodies is my next point of call #StayAway

I gotta say, I ain't too happy with Pro:Direct Soccer right now. My boy ordered some soccer cleats last night and we thought everything went smoothly. They sent a confirmation email with an order number and the money was immediately taken out of our bank account. But then, a few minutes later, they sent another email saying the card was declined and they couldn't process the order.

I called up the bank to see what was going on and they said the transaction went through just fine on their end. So what gives, Pro:Direct Soccer? Why you gotta be playing games like this? We ended up having to shut down the card to make sure there wasn't any more shady business going on.

I ain't the type to just sit back and take this kind of nonsense, so I'm definitely gonna be telling the Better Business Bureau and Google about this. They need to know about this fraudulent behavior before anyone else gets ripped off. Stay away from Pro:Direct Soccer, folks. They ain't worth the trouble.

I'm extremely disappointed with Pro:Direct Soccer. I can honestly say that I've never had a worse experience shopping online. I had ordered a pair of football shoes for a friend in India, but the process has been a complete disaster. Firstly, the delivery is taking forever, and the customer service has been rude and unhelpful every time I've tried to contact them.

One of the biggest issues is that I had requested that they add an Indian number to make communication easier with the courier service, but they blatantly ignored my request. This has caused the package to be held at customs. The response I received from the customer service team was simply unacceptable. They told me that it's not their responsibility, even though it's clearly their fault that the package has been held up.

What's worse is that I have now found out that there are hefty customs fees to be paid, which are almost as much as the price of the shoes themselves. How was I supposed to know about these fees? The website never mentioned anything about customs or duties when I was placing the order. The fact that I have to pay such an exorbitant amount for a gift that I'm sending to someone in India is ridiculous. It defeats the whole purpose of gifting someone something if they have to pay for it themselves.

I'm not going to spend this kind of money on a gift, especially when I'm in the US, and the package is going to India. I don't want to make a fool of myself or others, and I refuse to pay such outrageous fees. I want to return the shoes and get a refund. I'm going to make sure that I get my money back, and I'll be telling everyone about this horrendous experience.

Just recently, I decided to purchase a brand new pair of football boots from Pro:Direct Soccer. I chose to pay for my order in full using direct debit, as it seemed like the most convenient option for me.

However, my excitement for these new boots was quickly dampened when I received an email from Pro:Direct Soccer, informing me that my order had been cancelled due to "security concerns". They also requested for me to provide additional information, such as a copy of my bank statement and credit card, or to pay for the order again using a bank transfer to a specified account.

Naturally, I was quite alarmed by this email - I had never ordered anything from Pro:Direct Soccer before, and had already paid for my order using direct debit. I suspected it might be some sort of scam, so I decided to call their customer services department to find out what was going on.

To my dismay, I was told that the information they requested was indeed necessary, and that my order would not be fulfilled until it was provided. However, I was not comfortable sending such sensitive information through an unsecured medium like email, and I certainly wasn't going to pay for my order again.

Despite having paid for my order in full, Pro:Direct Soccer cancelled it anyways, and now I have to wait for my refund to be processed. Unfortunately, this means that I won't be able to order any more boots until I receive my refund - and since these boots were intended as a Christmas present, time is of the essence.

Honestly, I am extremely disappointed with the way Pro:Direct Soccer has treated me. I feel like I've been treated unfairly, and I don't think I'll be ordering anything from them ever again. In fact, I plan to tell everyone I know about my experience and warn them against shopping with Pro:Direct Soccer.

I just recently placed an order for a pair of football boots and I was a bit worried about the sizing, so I went ahead and ordered two different sizes just to be safe. My son tried on the smaller pair and they seemed to fit alright, but when we tried on the other pair, they were too big. We thought it would be no big deal to return the second pair for a refund.

However, when we sent the boots back, we were shocked to find out that we wouldn't be getting a refund because the boots showed signs of wear on the soleplate and studs. We were shocked! They sent us photos that were not even of the boots we had returned. Of course, we had to argue our case and they told us that we could explain ourselves via email.

We tried explaining that our son had only tried them on for size inside on a rug, and not outside on the field, but the customer service agent wouldn't have it. They said that management reviewed the call and that was not the case. We do not want the boots returned to us, we simply want our refund, but they are not willing to give it to us.

It is really disappointing to see such behavior from a company that we trusted. I caution everyone to steer clear of this company to avoid getting ripped off like we did.

Prodirecsoccer website is, in my opinion, a stark example of poor service. My experience with the website was as bad as it could get. Firstly, I faced the inconvenience of being charged twice, which was a major problem for me. I wanted to get the boot delivered to the right address, which was Vietnam, but instead it got delivered to Germany. I understand that sometimes mistakes can happen, but the way a company handles it determines whether it's a good or bad company.

To make matters worse, when they received the boots back from Germany, they decided to ship them via standard shipping, even though I had paid extra for express shipping, which gives me the ability to track the progress of my package with all details in real time. They could have easily selected a courier for express shipping. This meant that I had to wait for at least another month. Adding insult to injury, when I requested a refund, they refused to accept it unless I waited for another month for the boots to arrive. In total, I would have to wait for a total of at least 2 more months for the refund to be realized. They could have easily asked the courier service to cancel the shipping but they chose not to.

Moreover, every time I spoke to customer service officers, they gave me different information and had a bad attitude, which left me with the impression that they didn't care about customer satisfaction. This was compounded by the fact that the phone fee alone is more than 1/3 of the price of the boots.

In conclusion, my advice to everyone is to avoid buying from prodirectsoccer.com and instead buy directly from Nike or Adidas stores. The discounts that prodirectsoccer might offer are not worth the headache you'd experience using their service.

So, I recently had an experience with Pro Direct Soccer (prodirectsoccer.com) and I want to caution any new customers or those who are looking to shop with them. While the website may seem enticing, there are some major drawbacks that you should be aware of.

Firstly, don't expect to receive your parcel in a timely manner. The shipping is quite slow and you might end up waiting much longer than you expected. Secondly, there is a high possibility that you will receive the wrong items or some items might not even be included in your parcel. And lastly, their customer service is not helpful when it comes to resolving issues with your order. They are not willing to help you out and won't provide you with any clear information.

Let me tell you about my personal experience. I made an order on 23rd October 2017 and it consisted of 23 pairs of boots. However, on 17th November 2017, I received only 11 pairs and that too after wasting almost 5-6 days just waiting for the shipment. Naturally, I contacted the customer service to inquire about the missing items. However, 7th December 2017 has arrived and I still haven't received the full order, nor have I gotten any satisfactory response from the seller.

This has been a complete disaster for me in many ways. First, I lost almost 2 months being kept waiting. Second, I lost about $500. Third, my reputation was dented as some of the items were meant for my teammates. And finally, I completely lost my patience and temper.

Based on my experience, I would not recommend shopping with Pro Direct Soccer again. In fact, I would advise everyone else to stay away from them. There are better and safer places to get soccer equipment, jerseys, boots and anything else you may need. I found a cheaper and safer option and if you're interested, feel free to message me.

In conclusion, please be careful when shopping online. While the websites might seem trustworthy and tempting, you never know what will happen until you try it yourself.

I recently made a purchase on prodirectsoccer.com and unfortunately, I had a less than satisfactory experience. I bought a pair of Nike Tiempo Legend VII's and was disappointed to find out they ran a little bit small for my feet. As soon as I received the shoes, I tried them on and they were far too tight for my liking. I decided to return them for a larger size.

However, upon returning the cleats to exchange for a bigger size, I received an email from Pro Direct Soccer notifying me that the original pair could not be exchanged due to the slightest wear and tear generated from briefly running on an indoor turf before making a final judgement call that they were too small. Although technically Pro Direct was within their right according to their terms and conditions, I was still unhappy with their decision. I emailed them back, defending my case and even asked for someone to speak with over the phone. To my surprise, they do not offer customer support over the phone in the U.S. and they were not interested in hearing anything else I had to say.

To be honest, I was extremely unimpressed with their customer service. In comparison, I have had a similar situation with Soccer.com and they exchanged my returned cleats without any issue. I have found their customer service to be much better and highly recommend them.

If Soccer.com had the cleats and size I was looking for, I would have never used Pro Direct Soccer in the first place. One thing is for sure, I will never shop with Pro Direct Soccer again. It is a shame that their customer service was not as helpful as it could have been. I hope they improve their customer service in the future as it is an important aspect of running a successful business.

I've been shopping at Pro:Direct Soccer for a solid decade and a half now and for the most part, my experience has been pretty amazing. However, as they say, the good always comes with the bad, and unfortunately I had a pretty unpleasant experience recently.

I placed an order for a jacket through Pro:Direct Soccer's website and received it without any problems. A week passed and I figured why not treat myself to a new pair of boots? Seemed like a good idea at the time, and since I was already familiar with PDS's payment and shipping process, it should have been a breeze. Boy was I wrong!

After confirming my order for the boots, I waited for a confirmation email - nothing received. Days passed and still no shipment confirmation either. So I emailed PDS to inquire about what was happening with my order. That's when I found out that my order had somehow been cancelled! I was in shock as I had not received any email notification or any form of communication indicating such an issue with my order.

At this point, I was beyond frustrated, but things only got worse. To make matters worse, I received an email from their business protection department, asking for me to prove my identity/pay via bank deposit to lift the suspension on my account. While I do understand the need for heightened security measures, as it is rampant nowadays, it was frustrating to have so much inconvenience piled on top of the original problem.

Even after I provided proof of my identity, I was still up for a huge disappointment. As it turns out, the boots I had tried so hard to order were actually out of stock for an indefinite period of time! The whole sequence of events was illogical and unusual, and to add more fuel to the fire, it felt like the warning signs were there right from the start. The photos of the boots mysteriously changed after about a week of being online, and this was quite strange, to say the least.

Overall, my recent experience was not the best at all, and while I am not exactly sure what went wrong, I was left very disappointed. The boots I wanted were out of stock, and the delays in the cancellation and order complications meant that I couldn't even buy what I wanted even if I tried to go through the necessary channels. I hope that my experience is an exception and not a rule, but since it happened to me, I feel it only fair to bring it up and share it publicly.

I gotta say, my experience with Pro:Direct Soccer's website has been a bit of a roller coaster ride. I ordered a pair of soccer boots (Pantofola, if you're curious) on August 19, 2018. Got a confirmation email saying they'd been sent out… and then radio silence. No tracking number, no updates on the website. Zilch.

I've sent a few emails and made a number of calls, but it feels like I'm shouting into a void. It's frustrating to have to jump through hoops when I've already given them my money (not to mention the long distance charges from Singapore). I've been put on hold for ages and don't get me started on the hold music.

All this being said, I've bought from Pro:Direct Soccer before and it was a different story - my previous orders arrived promptly and without issue. Maybe they're just having some growing pains? But regardless, I hope they step up their game in the future.

On the plus side, the website itself is pretty easy to navigate. They've got a good selection of products and some solid sales. If they can improve their customer service, they'd be an easy go-to for online soccer shopping.

Anyway, it's been a frustrating experience and I don't think I'll be ordering from them again unless things change. But fingers crossed they can turn things around!

Pro:Direct Soccer is not a great option when it comes to online shopping. Personally, I had a terrible experience with them. It was Christmas day when I had received the wrong item from them. The first email that I sent them had no response at all. It took a few days until they offered to have it replaced but I had to foot the bill for the return shipping. Obviously, this was their fault so I declined. Later on, they provided me with a prepaid shipping label.

It was already mid-January when I got a notice that they had processed my return/exchange and that my replaced item had already been dispatched. However, that replacement item never arrived. I reached out to them again but they only told me that the item they had sent me was already out of stock. How can they send it when it was already out of stock!?!#

It was so frustrating dealing with them that at this point, I just wanted to cancel the order and be done with it. But they timidly offered me to replace my original item with a comparable one. I agreed to this but it wasn't easy. I had to place a new order for the same item, they will discount it by only 10%, and then after the shipment, they will cancel the original order. That's a lot of work and I can't imagine what else could have gone wrong if I continued with their service.

After forty long days, I still didn't have the item that I ordered. I was so exhausted with all the trouble that I decided to cancel the original order and take my business to another store.

My conclusion? Avoid dealing with Pro:Direct Soccer and save yourself the hassle. There are many better options out there that won't cause you this much trouble.