Soccerpro.com
Reviews and Complaints

Same as everyone else. Ordered a Jersey on 12/02/2022. We still have yet to receive it nor even an update about delivery. All the links are broken in the confirmation email. Also, if you check a 'Whois Database' for soccerpro.com, you'll notice that the domain has been flagged for abuse, yet, their website is still up. This website needs to get taken down ASAP. If I could give 0 stars, I would.

I contacted this company numerous times and reached noone. Well the reviews below are obviously true and this company should be pursued by the Complaintsboard.com to determine if they are in fact a company that abides by the consumer laws. Horrible customer support and I highly recommend noone do business with them. Now I have to file a fraud claim via my financial institution because it's VERY clear I was robbed.

I ordered a jersey in September this year. I have had an impossible time communicating with them. I have waited multiple times on line for over an hour with no luck. I have also sent messages to email address they reference which I have also done numerous times.. When I was communicating with them in September they said the shirt was on back order. Since October they have not responded in any way to my attempts to contact them.

I tried to order a soccer jersey today. The order page indicated that my card was not accepted, but I got a notification that my card was charge. So my order never went through, but my card was charged. Before I got notification that my card was charged, I used a different card. My bank contacted me asking if it was a fraudulent charge. I agreed that it was fraudulent because my order never went through. I am in the process now of contacting my other card to report the fraudulent charges as well.

I ordered a jersey over 2 weeks ago and just wanted to see when this will ship. The hope was that this would be here by Christmas and with a month in advance, I thought I was safe. But clearly not! I have called numerous times and been on hold each time for over an HOUR and no one picks up. I have emailed multiple times and NO ONE responds. I have asked for my money back. Shocker, NO RESPONSE. The customer service is POOR, POOR, POOR. And now I am reading all these other emails and it is happening to everyone. DO NOT buy from them! Why are they A+ --- no way!

I ordered a $100 jersey on December 6 thinking it would arrive in time for Christmas. I received a confirmation email the same day. The 4-10 day business window came and went. Christmas came and went. Over the course of two weeks, I emailed twice, Facebooked twice and called twice. I stayed on the phone for at least 20 minutes each time I called. The repeated automated response says that "a staff member will be with you shortly." Zero responses. Zero customer service. This is absolutely the worst customer service ever. I plan to stop credit card payment asap and will never order from this company again. Buyer beware.

If you are reading this never ever do business with this shady company. I order a singular jersey from them over a month ago, and still to this day have no received it. I also never received my order conformation, or a refund on my purchase. Don't even bother trying to contact their costumer support because they're never there. After weeks of trying to contact them and several emails, I finally got a response on when my order was supposed to be coming in, and yet it STILL isn't here. Im starting to believe their timeline of 7-10 days actually means 7-10 months. I want an exact date on when my order is coming in or I want my money back

I feel like people who are satisfied with their order forget to review and seeing a couple bad reviews almost made me not order my cleats. I ordered some Nike Tiempo Elite Legend 8s for an absolutely AMAZING price. I used the standard (and free shipping for my order) and wasn't expecting them very soon. They came in a week! The only bad that came from my order was my own fault. I miss read the price tag on my old cleats (a MEN's 7.5 not a women's 7.5) so they fit a little tight but they still work (hopefully even better after I break them in). I would send them back but I did buy them on clearance and the clearly stated policy is that the sale is final. But for the price I paid, I can live with it! Hopefully I can find another great price from Soccerpro.com next time I buy a new pair of cleats.

Horrible company do not waste your time or money with this joke of a company! Been on hold as I'm typing for exactly 1 hour and 10 min. Left a few voice mails with no response. Sent a few emails as well and was replied to my first email after 4 days stating that they shipped my order on 10/03/2022 and it was left on front porch on 10/04/2022. I placed the order on 10/05/2022 so how the heck is that even possible. They must have a time traveler there or something. Besides the time line error, the address that they show on the tracking number is not even close. Different city and state. This is the second I place an order with this company and the second time that I have a negative experience. I figured I would give them the benefit of the doubt but I regret I did. I only gave 1 star cause it wouldn't let me give 0 stars.

I bought new cleats on sale and I tried them on and they were too small. I emailed them about an hour after receiving them saying they were too small. Received at 2:46pm on Jan 26. Emailed them at 3:02pm. I sat on them for a month WAITING for a response. I wore them in the yard after about a month and see if I could possibly use them. My feet were numb after walking around 2x in my small back yard. I emailed them that day and said "Cool. I guess this is my first and last order from Soccer Pro." They responded saying I could send them back for a store refund and that there email was messed up and didn't see my first message. Today on 3/18, I received them back saying they were worn and didn't have the box. The box was shipped in a usps plastic bag and was damaged so I tossed after I took them out to wear only from not hearing back from them. Just talked to Mason on the phone and he said I should have called since I didn't hear anything back.

I ordered a jersey in November. It should have been here way before now. No customer service, no one answers the phone. I response to my e-mail in which it said the jersey would be shipped later that week. It should have been here by now. My grandson's birthday is in a week and now he won't get this. This company stinks, I am reporting them, calling my credit card to dispute the money they stole from me if I get no response and my product on time. Someone suggested a call to the Atty General. They should not lie to customers if they haven't shipped. I hope they are happy I will have a disappointed child because they were not honest about shipping. I now have no time/there are so items this close to Christmas. No stars as far as I am concerned. They will lose business. I will make it known throughout social media not to buy anything here. If I get the package before the week is up, I may change my mind. But they should not promise something they can't (or are scammers and won't) deliver. People on Facebook seem to think so. Their Facebook page is full of customer complaints. I ordered this before Black Friday, Cyber Monday and all that. It should be here by now!

I purchased a USWNT jersey Youth XL on November 28th 2022. I received a confirmation email right away and I got an alert from my credit card company that my credit card had been billed for the jersey. I paid for shipping which should have delivered my package in 4-10 business days. I never received another email from the company with shipping information such as a tracking number or estimated date of arrival. I have tried to email the company multiple times to check on the status of my order with no response. I have tried to call and speak to someone at SoccerPro and was unable to reach anyone as no one answers the phone, there is no way to leave a message. I waited on hold for 20 minutes one day without anyone picking up or being able to leave a voicemail.

The page is a scam and has not sent the products or followed up with any type of information. Tried to call them, several different times at different days of the week and different times, always waited more than half an hour without any response. Emails to their support are not responded neither. I did my order the 10th of December, after receiving the automated confirmation that the order was placed and that the order was in process (the card charge was Made). The state their products arrive from 5-10 business days, didn't happen at all, and on their website my order Is still "processing", never got a tracking number or anything else. The order number Is #*** and the charge is for $337.76 for the card ending in ***. I would like to receive my money back. Thank you so much.

I placed an order for a YXL Kids *** Jersy for $111.99 from SOCCERPRO .com on 12/4/2022 (Order #***-SP). I received an "Order Is In Process" email on 12/4/2022 which does not provide an exact timeframe for shipping. The email states to email *** or call at *** if you need exact details regarding your shipping. After two weeks of waiting without any emails from SOCCERPRO .com regarding shipping, I emailed ***. Since the initial email, I have emailed two other times and spent over two hours on hold waiting to speak with a representative. The lack of communication and customer service has been very frustrating. Since I have been unable to obtain shipping information, cancel my order, etc. I am hoping the complaintsboard.com with securing a refund.

I placed an order for a Select Club DB soccer ball back on June 22 and have still not received it. On July 8th I emailed the company asking about the status of my order. The next day I received a response saying that these types of *** are shipped directly from Select. It also said that they have reached out to Select about my order but have not heard anything back and would let me know as soon as they hear back. On July 14 I sent another email asking about the my order and received no response. Then on July 16 I sent another email asking them to provide an order update and tracking number by 5pm CST the next day (July 17), and that if it has not shipped by that time I would like a full refund on my card. Again I received no response for this email. Finally I have also reached out to them through Instagram (Direct Message) and again no reply

I placed an order for two soccer jerseys from Soccerpro. com on 12/7/22. My intention was for these to be Christmas presents for my children. I received an initial email order confirmation when I placed the order but have had no emails or notifications since. The website depicts the ease with which you can contact the company to request status updates via email or phone. Over the last 2 weeks I have attempted 5 emails requesting a stays update with no acknowledgement or response. I have also attempted to call customers service on multiple occasions spending 3.5 hours collectively with no success of anyone answering. The calling in on hold message also repeatedly states you can leave a message that will be returned. This voicemail does not exist. At this point I believe my money has been stolen as I have spent over $210 and have no way to communicate with anyone on status.

I ordered a soccer jersey from the website on 11/26/22. I was informed that it would be shipped within 8 to 10 business days. I never received any updates on my purchase, other than the initial confirmation email. I have tried to contact the customer service line more than five times, and never receive an answer from a person. I have sent multiple emails to the customer service Center, with no response. I am becoming concerned this business is fake, and they took my money with no intention to send the product. I have also contacted my credit card company, because I have no confidence now that this company will send the product. I would like the complaintsboard.com to look into this to protect other consumers from paying to a website that does not appear to be real. Also, now I am left without a Christmas gift for my son. I want a full refund, and I want this company investigated.

Order *** - placed 8/6. Received order 8/27. Contacted the company 9/10 regarding one of the jerseys being defective. Sent pictures to the company and was told to send back the jersey for a replacement on 9/14. The jersey was received by the company on 10/14. After several email requests for an update, I received a response on 11/11 stating that the exchange was being processed and that they were waiting for the customized name/number set. It appears that there was a credit for the jersey in their system, but I have not received anything on my credit card, so I figured it was simply for their exchange process. I followed up again on 12/2 and 12/7. I finally received a reply on 12/7 apologizing for the delay, I have contacted the company three more times since then requesting an update or a refund if they are unable to fulfill my order, but no response. All of my correspondence has been very polite and professional and I feel I have been more than patient.

11/7/2022 ordered custom soccer jersey from website which was supposed to be sent 3-10 business days. 11/17 called to check on order & was on hold for 3hours 40 minutes before they closed for the day & unable to leave voice-mail. I then emailed re: status of order stating I need order by 11/25 since it is a gift for grandson & we're leaving country for extended time. They responded that if I was in time constraint, they could send blank jersey! Or different player's jersey in stock. I declined offer and asked for refund if unable to complete order in timely manner. No response. 11/18 emailed re frustration with lack of communication and asked for update. No response. 11/21 emailed again for update. Again No response. This business seems like a scam. Won't answer phone, can't leave voice-mail and won't respond to email for solution. Also *** their business location and it's a metal building that says *** on it. I am requesting a refund. Thank you for your attention to this matter.

I placed an order with soccerpro on 12/23 for a soccer jersey and paid extra for 1-day shipping, with the understanding that it was the holidays and would likely be early the next week before I received it. My bank account was charged immediately and I received an email the following day stating that my order was "being processed." That was the last I've heard from them regarding my purchase. I have emailed and left voicemail over the last two weeks and have not received any form of response from them regarding my concerns. Initially, I would have been happy with simply having the one-day shipping refunded and my order shipped, and told them as much in an email, but at this point, it is clear that my money was stolen and I simply want help securing a refund so that I can purchase from a reputable business. Per their responses to reviews on Complaintsboard.com, they are "unfortunately not open 24/7" but so far it seems that they are never open at all, not even to the point that they can respond to a simple email and update a customer on the status of their order. Per their website, some items ship directly from the manufacturer, and that is fine, but at least refund the money for expedited shipping and notify the customer that this is the case and their order will likely not be received for several weeks.

On December 9, 2022, I placed an order for a "2022/23 Kids *** Home Jersey Part # ***". My total purchase cost is $101.98, broken down as follows: Subtotal: $92.99 Shipping: $8.99 via Ground (2-5 business day) My card has been charged for the full amount of my purchase. I understand this is a customized jersey and can take up to 10 business days to ship, per the note on their website for this item. There are no notes saying this item is a pre-order with a later shipping date OR that this item is coming directly from a manufacturer. Today, January 3, 2023, is the 17th business day, and I have not received my purchase OR any communication beyond my order confirmation. I have tried calling their 877 number, but no one ever answers. The hold message says to leave a message when prompted or send an email to ***. ONLY ONCE did a voicemail box pick up, only to say no messages could be taken as the voicemail box is full. I have emailed *** FIVE TIMES and have not received any responses. I have attached my unanswered email correspondences and my order confirmation. I would like my purchase, with shipping refunded, and I would like to receive communication on when I can expect receipt. If my purchase cannot be provided to me, I expect a refund.

My wife ordered a Jersey from this place on May 22 for me for Father's Day. They billed her credit card that day! It is July 2 and still no Jersey. If you call they do not answer. Below is a letter I sent them asking about the Jersey. No Answer Dear Sirs: I am writing in regard to order number 525619-SP. My wife order the Jersey for me for Father's Day on May 22, You billed her credit card! On June 10, you replied to her note she sent the day before about the order. You stated that it was an issue with the supplier of the namesets and that the supplier told you the namesets would be sent soon. You also said the order could be modified and/or cancelled. She sent back that she wanted the order the same day. On June 18 she wrote to you again that the order was not received. Your reply was that the nameset was still not available. Today is July 1, I have call you twice today waited a half hour and got an answering machine during the time you "are suppose to be there" I have three questions for you. 1. Why would you bill someone's credit card for an item you did not have and might not even be able to supply? 2. Why do you continue to have this Jersey posted with names and numbers available, when in fact they are not? 3. Will the Jersey ever come? Please not do not use the COVID accuse, I own a business and if I cannot get an item I let them know. It is called being honest and telling the truth. Sincerely

I placed an order for the latest brand new soccer cleats on May 26th.I paid them through PayPal total amount of $247.49 USD.*** was the original shipping company and they took care of it until it arrived near my town(Tracking:1Z2A4860YW95287797).After that for some reason *** handed it over to *** for the final delivery(Tracking:92612999965278541475164672).*** website says the package was delivered at 1:12pm on May 29th.On this day, I was staying at home and I didn't see a *** truck passing by or my door *** rang.I checked the shipping status later that day and went downstairs to check but I couldn't locate the package.I tried to file a claim on *** with the provided tracking number but the website didn't allow me saying that "Sorry, this package isn't eligible for a claim since it wasn't purchased with insurance.".Instead of filing a claim, I submitted a search request for the package.After the search request was submitted, I sent an email to Soccerpro asking for an assistance.There was no reply until Jun 1st so I sent another email later that day around 5pm.The day I am filing this complaint is Jun 6th.Before I got to this webpage, I called their customer care service phone number***) listed at the bottom of their website around 1:30pm.My call is still on hold with repeated automated messages for + 1 hour.I will upload the screenshot of my phone screen as proof.On their website under "About Us" page, they stated that,Core Values ***. Define interaction with our customers as the key to success 3. Strive to create the most unique soccer experience online ...First of all they don't have anything established for interaction with customer.Also my experience with this website so far is quite unique I got to say.All I wanted was a pair of brand new soccer cleats at discounted price but I have not had a chance to try them on since I have never received them.Hereby, I would like state that I want to get a refund for my order.