Prosper.com
Reviews and Complaints

I was looking for best deal for personal loan and compared 3 agencies, rates and terms and fees. The telephone agent was fully aware of my searches and that I had not obligated at the time I was speaking with him. He guaranteed to inquire about loan would only result in "soft hit" on my credit. So I allowed a soft hit so i could make an informed decision on using this company. The agent had requested multiple very sensitive information, social, birth, and bank information. He reviewed my information and said I was approved for the loan but the loan reviewer needed to pull credit history. I was only ok with that because i was assured i was approved. Now I have a hard hit and no loan which was denied because 3 inquiries (soft hits) one of them being Prosper. Told I could reapply in 30 days. So, I called company. They read a tellescript outline on responses to give clients based on complaint. Fair warning to all who decide to shop for best offer your soft hits on credit from this smart shopping will cost you. Dont trust Prosper. The telemarketer works outside his scope of practice making promises he has no right to be making or saying just to meet his daily quota and customer complaint service can only read what is placed in front of them. If i could have given zero it would be zero.

I applied for a credit card in December and was approved. I reached out to the credit card company after three weeks searching for a card that never came and was assured it was on the way. I finally got an answer in March 2022 that my credit was getting tanked because this company started hitting my credit with late fees and saying i Owed a balance for a card i have never gotten! I have sat on the phone for hours trying to get this resolved. They refuse to reach out via normal mail and finally sent me an email after sending them more than four myself. They now want a birth certificate and drivers license to verify my identity. This is totally illegal on their part to hit peoples credit with late or missed payments WHEN YOU REFUSE TO ANSWER WHY THE *** IS ON HOLD OR HOW YOU SCREWED UP THE APPLICAVTION OR ANY OF THE OTHER FRAUDULENT PRACTICES THAT YOU ARE DOING. I am so frustrated and irritated at the way they wont even let me close my account or to even call me back and apologize. I truly think this company is scamming information from their customers. I just want them to wipe out and close my account and repair the bad business practices. If i could give them Zero stars I would. This company is a total joke when trying to get in touch and I would love better transparency and trust.

Applied for a loan through Prosper, got done the entire process (added my bank account info and all) and when it came to them reviewing my bank details they denied me because my account was previously in my wifes name (account is about 4 years old and all my paychecks have gone into it for that length of time) and my name was recently added to the account just to make it easier for myself to withdraw money when needed. Never once was it stated during the application process that my name had to be on the bank account for a year prior to getting approved for the loan. Awful customer service and no empathy for the situation, refused to speak with the bank to verify all of the above. What kind of person puts their paychecks in a strangers account because its sure not me! I can get a $40,000 loan for a truck with that account but having difficulties getting a $6,000 loan due to a discrepancy of a name on an account that I have had access to for 4 years. Make it make sense, as long as Im paying my *** and they get their money on time what does it actually matter whose name is on the account, you have my address and my social security number that should be enough for them to accept my application because it would hit my CREDIT report if I didnt pay. All in all, they have shady practices that arent laid out during the application process and I do not recommend using them!

Terrible *** just reads a script and does not answer specific questions. If I could give zero stars I would!I have had the card since January and have a credit limit of $1200. I have used the card on 2 occasions and charged a total of $100. I have made 2 payments on the card and have a balance of -0.84.I have tried to use the card last and my charges were declined. I got an email and text that said suspected fraud. I responded per the instructions on the email and text to let them know that it was not fraud and I was actually using the card, but it was rejected again and then the card was placed in restricted status. I called and spoke to a CSR who explained that they were taking the restriction off and they were sorry for the inconvenience.I tried to use the card this weekend and it was declined again. Same scenario as above, but this time the rep told me that they placed a hold on he card and it would take a couple of days and I should be able to use the card, but the rep could not tell my why the card kept getting rejected.I called back and spoke with a different rep and after demanding to know why the card was being rejected, I was told that there was a system outage which was causing the denials. This is straight BS, unless they have system outages every Friday at 5:45 PM EST.I have seen several bad reviews about the company and am starting to believe that there is some sort of scam going on here...

Hello, I'm not sure why my card has been locked , I cannot make payments, contacting your business is an impossible task ,and now I have a late fee because I cannot make a payment your phone line tells me that it cannot process my request at this time over and over agian like its skipping both times I called after talking with agent at the ssme number that was working when the agent I talked to on 2/11/22 told me to call back and speak with a manager about the fact I could not pay my *** with my bank even though that is how I set up the account when your card approved me. I don't understand why your company would issue a card and not allow payment options and have agents that cannot help you whatsoever telling me she could do nothing that i would have to call back and talk with a manager ...seriously you cannot get a manager while im on the phone with ...tell me you will excalate the issue, I would not have a late fee charged and that i was not the only caller she had that day about this issue but now i cannot even call company then by Saturday I'm charged a late fee and a lock my card so I cannot use it so it's a worthless card to me ...i mean how can you do this to your customers when clearly this is an issue with your site having no way to pay but the banks you choose but yet my bank was there when I signed up...I have other cards no issues always paid on time ..is this going to be fixed or am I going to need to cancel this card...terrible customer service for sure

I received a call from (E25-77E-O982), and they left a voicemail asking me to call back and provided a link to submit my information at http://prosperloan.us. After completing the form, I was connected to a loan officer who assured me of loan approval. He detailed the loan terms and the process for sending verification funds back to them due to my low credit score. The confirmation number was JP00017. He mentioned the funds would take time to process and should arrive the next morning. This occurred on July 28, 2022, at 5:02 pm. The next morning, I found my bank account closed due to suspected fraudulent activity. Bank of America informed me that the company was overseas and had been making unauthorized claims in my account. The BoA agent warned me that sending money back to secure a loan is always a scam. I urge you to avoid such traps, as they are not worth the trouble. If you've read this far, trust your gut feeling that this is not legitimate. Always listen to your intuition.

This company needs looked into quickly! I'm like the consumer that wrote if I could give ZERO stars I would. In fact, negative stars would be more like it. Most of the other comments and reviews from other consumers I've seen on this company are the same types of things that have experienced. I was approved for a $700 credit limit, used the card 2 times and then all of a sudden, I can't use the card. It keeps coming up declined. So, I thought maybe it was because of the controls and alerts I originally set up to prevent fraud. NOPE. I opened up all the controls allowing for anything and still no go. I called them... and guess what...I got a crazy message saying there was some "emergency" and they couldn't take the call. What in the h*** type of company has that type of message on their answering service?! I was determined to get somebody so I kept trying a few days later and finally got a live person on the phone. Of course, they knew nothing of what was going on and saying that the merchant I was trying to purchase from was flagged for fraud. REALLY...so *** is a fraudulent merchant? Come on folks. Give me a break. Also, get this, I can't pay extra on the card. Fortunately, I enrolled in autopay, but when I go to make an additional payment online it says it can't process it and to call the customer service for help. When I told the representative that she made up some BS and said she could take my banking information over the phone. I told her to go jump in a lake! Why can't I do it online, encryped? She didn't have an answer. RIDICULLOUSNESS!

Completely shady business with bait and switch loan terms. My wife and I sought a $35,000 loan to assist with medical expenses. I'm the one who works, she stays home with the children. Right from the start, things went sideways. Instead of $35,000, we only received $32,000. I'm working full time, so I don't have the time to call Prosper. Anytime my wife called, she was put on hold for 10-15 minutes at a time, no matter what time of day it was. So we never got a clear answer about why this was, other than some vague story about the remaining $3000 being applied to interest at the end or something. We then started making payments, which were due on the 7th of each month, of about $907 a month. I tried to get ahead on principal payments. They first told me that I could only make principal payments on the 7th of each month, otherwise any payments I make would just go to the net months scheduled payment amount. Ok, fine. In the second week of July , I made the $907 payment and waited until August 7th to make a $4000 principal payment. There's interest applied to both payments. What in the heck?! I called them up to find out the problem. THIS TIME they told me that anytime I make an early principal payment before the payment date, interest is taken out, and then new interest is due on the payment date. WHAT THE HECK IS GOING ON HERE?! And then, after I seek clarification of these two different payment explanations, I'm put on hold for 15 minutes and then disconnected. DO NOT use this service. You'd be better off trying to finance whatever you need with a bank or a credit card. By the tie I'm done with this, I'll have paid $60,000 for this $35,000 (really $32,000) that I got from them!

I took a loan out for $6000 and was offered a 13.24 interest rate. I was automatically making payments and I noticed that every month the amount owed went up. For example, my payments are due the 4 of each month. On 5/14 I owed $5480, then on 5/29 I owed$5611. I went to my statements session, and I have no statements available even if it has been 6 months since I been paying the loan. I called in today and inquired about this and was informed that they do not know why I don't have statements and they will forward this information to assist. I then inquired about the extra interest being charged and was informed that it is a daily per diem interest of $ 1.98 on top of the 13.24 interest rate. I asked so in reality you are charging me 2 different interests and they agreed. They failed to disclosure this extra per diem interest when I signed up for this loan. I have had loans for other companies before and I have never paid a per diem. It will be fine if they had advised of this in the start of the application however, they are marketing loans with incorrect information on payments. The interesting part is that its legal for them to charge a per diem fee daily however, It's probably not legal to not disclose this when the user accepts the loan. I will be paying off this entire loan today as per I want nothing to with Prosper ever again. They are true scammers, and at the end of the loan you will pay a lot more than what they disclosed. In no way this is a good loan, its a robbery and a mislead. Filing a complaint about this will be useless as per big companies like this have attorneys, and will always have an upper hand. I even asked if this per diem appears on the stament as per I do not have access to it and they told me that they did not know.

I applied for a loan with a high credit score, with returning to see my rates I was blown away with 27% , so I cancelled the offer, asking for half, Then they said my loan and account was suspended for 90 days, along with receiving a letter saying: Read below/ Your loan request has been cancelled for the following reason(s): Unable to verify identity, employment, credit history, income or other information on the application/ I tried calling main office at and the mailbox was full. My credit is excellent because I pay with ACH every month. I supplied all info they requested in the letter is adverse reactions is completely false. For them to say I'm suspended. Do not do business with online lenders every (this was my first) you can't build one on one relationship with on line lenders at all. Their interest rates are shopped around. Today I secured my loan at my bank for 6.23% vs Prosper 27% Stay away from Prosper and online lenders. There is no future for costumer one one experience. I'm greatly disappointed in this company. What I have learned ? If it seems easy to get, you will pay 4 times the national interest rate and the Federal Reserve Rate for banks are set at 0% to .25% This makes any lending company on line that charges interest rates 26 times higher the Federal Reserve a scam to U.S. Citizens. I've worked in finance for 15 years. Like I say check your Federal Reserve rate that banks receive vs a lender your trying to borrow money from to see if you are getting a good rate. Prosper has failed on financial ethics on rates, along with a system that spams your email box, to finally find out I was approved, then I cancelled due to high rates, then suspended. I know finance Prosper and you receive a review of no stars as I educate the public about your services.

I applied for my Prosper Card got approved in my 7 to 10 business days Im waiting on my Prosper Card to come in the mail. But I was made aware by the company that I could have access to my money sooner it said that I can use up to 50% of my credit approval amount if I just download the app! So I am using my card and I do about three transactions on the fourth transaction IT DECLINED ME! I had not used 50% of it at all! Then my card went to restricted on a fraud alert! I called and they verified it was me and they told me to go ahead and try again so I said great they lifted all restrictions and I tried my card again and IT DECLINED AGAIN! So I called that customer service again and I told him what I was doing they lifted the restriction verified me lift it again and THE *** DECLINED AGAIN WITH AN AUTOMATIC RESTRICTION LOCK ON THE *** AGAIN! I called again same process all in total the circles went around about 13 times and eventually I just gave up! Per their advice I went to two different stores they said maybe there was something wrong with the merchant try a different store it didnt work the card still declined again! So you call them they unlock it you go for the transaction again it goes declined and then it restricts the card over and over and over again and no one from customer service appears to help you at all they unlock the card for you but it never stops declining when you tried to process the transaction the car locks back up again with the restriction even as you have the available credit fully in the account as well!I am still waiting to hear back to a higher level up which is what the last representative said but I havent heard from anybody yet and I cant use the card for any reason at all at this point because there appears to be no help with this!

I got my Prosper Card mid-January 2022 and tried to give it a try at a local grocery store and got denied. I made sure I had called to activate the card, but wasn?t sure because how can a new card be declined. I called Prosper?s customer service and after nearly an hour, got someone who told me that the reason it was declined was that they were updating the system. This seemed very fishy as I?ve never heard that a system update could bring down the use of cards, especially when you need it the most.So, I tried using the card online and got denied again. I emailed customer service and got a message back saying that they were backlogged and that someone would be getting back to me. That was 3 weeks ago. Between now and then, I?ve sent them 3 different emails requesting information on why my new card was "denied" (Thats the term they use) use. In my last email to their customer service, I threatened to write to the Complaintsboard.com to have them try and figure out how this company can still be in business. I should have read the reviews on here before applying. It was suggested to my by Credit Karma.I got someone on the phone as I typing this letter out. I explained to the person in customer service that I would like to cancel my account because not only had I not been able to use my account, but I have NOT had anyone from customer service assist me in 3 weeks (probably longer if I hadn't called today). She told me that I still owe the $39 for starting up the card. Now this is a SCAM! Giving out a card that doesn?t work, provide no customer service, and yet ask for money for the card? Please look into this company. I can forward any document you need for legitimacy of my claims.I should have read reviews on this company in Complaintsboard.com prior to accepting the card. Based on all the negative reviews, this company should be investigated.

I applied for a personal loan of $3,000 with Prosper approximately 7/14/22. I was sent a "congratulations" email indicating I was approved but needed to provide additional information (bank statements). I provided said documents right away. The reviewing agent contacted me on 7/20 stating she needed to verify my bank account which she did while on a 3 way call with myself and my bank representative. My bank representative told the Prosper reviewing agent my account had a negative balance and the reviewing agent did not state that my negative account was an issue. I then received a "one ring" phone call less than 10 mins later that went directly to my voicemail box. I then received an email from Prosper indicating they attempted to call me regarding my loan but they were closed by then (Friday at 5pm) and would not be reopening until Monday. I called today, Monday, 7/25 inquiring about my "loan approval" and was advised by *** that my loan had been cancelled and Prosper account suspended for 60 days because of my negative account balance. I asked to speak with a supervisor considering I wasn't informed a negative account balance would hinder the process at the time of the call. *** placed me on hold for over 20 mins and returned to the line stating, she "discovered" that my loan was cancelled due to my credit profile/score. I then asked which reason I was being denied considering I was being told two different things. I again asked to speak with a supervisor. I was again placed on hold for over 10 mins and a supervisor spoke with me and reiterated that my loan had been cancelled because of my negative bank balance. I asked why I was not provided the opportunity to resolve my negative balance before my loan request was cancelled. The supervisor stated that canceling a loan due to a negative acct balance is their policy and didn't offer any other information besides I would receive an adverse letter via email detailing the reason for my denial.

This company is definitely a scam! I wish I had looked at these reviews prior to getting the card. Since I am rebuilding my credit, I had gotten an offer for the Prosper credit card and was approved for a $500 limit. It stated that I could make purchases online while I was waiting for the physical card. So I attempted 4 transactions. Two transactions were approved and one was denied. The 4th transaction was a grocery order and had not processed yet as my grocery order was the next day. These 4 transactions were approximately $210.The morning after I placed, I received notice of the item that was denied. The company had tried to process the next day and it was still denied. I attempted to contact customer service, which was a big mistake. After waiting on hold for a half hour, I got a lady who couldn't figure out how to access my account and then the phone line kept getting muffled (like her headset mic was right up against her mouth) and you could hear people yelling/talking in the background. It got to the point I couldn't hear what she was asking at all from the bad service/*** on her end and asked to be transferred. She kept talking which I couldn't understand from the muffled ***, so I hung up and called back.This time I waited for 1 1/2 hours to get someone to answer. The woman I spoke to this time, had the same muffled mic situation and the yelling/noise in background, but I could understand her. She advised that since I was online without card I had a provision credit limit of $250 and still had $150 available. I asked why the 1 transaction was denied. She said they have been having that problem and no one knew why and it had been sent to another department. She advised to try again and call back later. I asked to speak with a manager and got a gentleman who pretty much told me the exact same thing. I asked to talk to the department for handling the issue. And he said he couldn't and he was the highest manager. I again asked why if I have available funds that I couldn't use them and he stated it might be because of the business I was trying to charge too (It was Amazon) - - I advised that if they couldn't take purchases from Amazon then that would be a big issue!After going back and forth on trying to get a resolution, he had me make a change on my online account to allow charges, but then it was still be declined.I ended up moving my grocery order and the other declined order to another card and made the decision to pay off the two charges that went through and cancel this card after that. If they can't figure out what's going on, its not worth having this card "for emergencies" which I had chose to do anyhow, but just decided to make a few purchases first and then pay off on pay day. Definitely not worth having for an emergency if I can't trust that the funds that I have available aren't actually there (and no one in customer service can offer any assistance other than "try again and call back later".

I closed my account after not being satisfied with the Prosper Card..They failed to tell me if i

I closed the account i

I will lose all online access to my account...Well this is not right...I still owe a balance and how am I going to make sure my payments are received and i am not getting any late fees or charges that I am not aware of? When i called about this all I was told was that other people complained about it also but that is the systems policy and that the customer service rep will file a complaint which will take 7 to 10 days to hear back from them...so now I am not able to see ANYTHING with my account till I get the monthly statement! How unfair is this? They could say they never got my payment and charge me fees and I wouldn't know till the statement came!This needs looked into because they are not giving me access to my account which has a balance on it... the only way I can pay is to call in or mail it in which is a pain also...What can be done?

This company has to be scam, need help pleaseOpened credit card with $500 credit limit. Then first month Mar. 2022 receive no statement, had said electronic sent. Tried to log in account to review balance/ payment due date. 3 days before payment due date logged in to pay what was due it initially said $35 due. Once logged in page to make payment said had to pick from list of banks to pay payI don't have bank with the ones listed so had to call couldn't do anything else.Called #on card *** And every time call get a recording saying over and over cannot complete transaction at this time. Found a number to a prosper *** Called that on hold 30 minutes then they said would transfer me. Talk to this lady then and she said site won't let me make payment tried several times. She said that's because she had to take personally my bank info and then it will be set up and work and show on site.She said i had to pay 75 minimum and the other 125 was due as well now. I said want to review statement before pay How could i owe 197 in less than 45 days. The accnt terms never said anything about other fees. I tried to login and then account was locked. The lady said i could not log in if owe past due account gets locked. Spoke to her supervisor she was like oh will fix it, let me get u IT. Held forever then she says they arent available will let them know.I tried to request forgot password on site and all it does is sends email with token and it says will expire by a time that already is in the past.It's been 7 days can't reach by phone, no email or call from IT. No access to account. And at this point they probably have down I owe $700 for 500 card.I have made payments on all cards perfect 5 yrs to get better credit. I do NOT want held responsible for this fraudulent activity and negligence on behalf of a company or scammer.I want confirmation this account closed and something sent in writing. Will pay what rightfully is due in full to settle now!

In January 2022, Prosper approved and sent a credit card. The card is managed via the Prosper app. When attempting to activate the card and set up my online account, I noticed the email registered to the card was incorrect. I immediately called Propser and explained the error and asked to have the email address corrected so that I can utilize the app. propser indicated they needed to verify my identity before making changes to my account and requested me to send copies of license and social security documents. I was told upon verification of those documents the customer service department would contact me to inform me the changes have been made accordingly. I called back & emailed 9x to check the status of the issue and inquire if my email address was updated, I was told each time the issue was still being worked on and Ill get a call when completed. By April 2022, I had given up trying to work out the issue with Propser because nothing had changed. Since they werent on my credit report I figured they werent going to activate the account. However in June 2022, I received an alert from Experian indicating a new account was placed on my credit report; I checked and it was Propser reporting the credit card account that they had previously told me they couldnt verify. I called prosper back & asked if my account was *** address updated because they are now reporting the account to the credit agencies. I also asked if the app had been updated so that I can utilize it. I was asked to try the app while on the phone with the rep & unfortunately it did not work. Then told someone else would look into the account to resolve the concern. I shared weve been going through this same process since Jan 2022, its July 2022 & something as simple as updating an email address shouldnt take this long. Ive received multiple emails from customer support acknowledging my issue and stating they are working on it as quickly as possible-7+ months is a long time.

I received a pre-approval offer for a line of credit from Prosper on November 6, 2022. I went online to accept the offer and set up my account. I was approved for a credit limit of $900. I begin using the card the same month and was sure to have it payed in full on my due date of November 17, 2022. I tried using my card again on November 19, 2022 but was unsuccessful due to the transaction being denied. I thought nothing if it & used another payment method to complete the purchase. I tried again to use my Prosoer credit card on November 20, 2022 & was again denied. I then decided to call Prospers customer service the next morning. They informed me that my purchases werent going through because my account was on hold for fraudulent activity & that my account was restricted until they conducted an investigation . However, I myself as the owner of the account, never reported any fraudulent activity on the account., so I was confused as to how any fraudulent activity could have been reported or detected. And I wouldnt have known these details if I hadnt called since Prosper never reached out me when they learned of this information. The assured me that I would know something within *** hours as they had prorotized my case. I called back 48 hours later on November 23, 2022 explaining to them what so was informed of. They apologized and this time, informed me that these type of cases takes anywhere from 5-7 business days to resolve. I called again after 7 business *** told me that there was not an update on my case yet. Now, here we are almost 3 weeks from my initial phone call to Prosper customer service. I called today, December 6, 2022 & they are still telling me they have no update on case. I am lost in the process, as they have not informed of why my card flagged for fraudulent activity in the first *** are no longer giving me an estimated date of resolution. Now they just inform that they dont know when the case will be resolved.

I applied for the Prosper card online on 1/17/22 and was instantly approved with $1700 limit. They sent me a temp card that I could use immediately. On 1/31, I received the card in the mail and tried to activate it but was transferred to a customer service rep telling me that the card is closed because they need to verify my identity. She asked that I email my license and bank statement to them, which I did immediately. On 2/2, I received an email confirming receipt of the info and they would get back to me in 2 business days, which they never did. I called at least 10 times between 1/31 and 2/21 and got nothing but excuses, such asthey will get back to me in 24 hours, they are still looking into it, they will call me in *** the mail, you have to wait for the email to come from usetc. On 2/21, a supervisor swore to me that they would call in 24 hours with an answernever did. I just called this morning, 2/24, and they still dont know anything, but the customer service rep did send me to Jolissa in new applications. After leaving me on hold for ever she said she sees that everything was received from me and the account is fine, but she doesnt know why it is not reopened. She then tried to connect me to another department and put me on hold for a long time again. She came back to say that as she looked into it more, she see my account was permanently closed on 2/10 and doesnt know why no one got back to me. I asked her why it was closed and she had no idea she cant access that. Imasked to be transferred to someone who could. she said that she has no way to contact that department and I cant contact them either. I told her that by law they have to give me a reason why I was denied. She said she has no way to. She then took my number and said she would have someone call me back, which will not happen. I want to know, in writing, why the account was closed and I want the inquiry removed from my credit report.

On 6/3/22, I received an alert that my mobile number was linked to a compromised account. Suspecting fraud, I confirmed it was so. After discussions with several employees at the company, I was informed of two other fraud cases. One involved a false inquiry with Prosper WebBank. I was given a contact number for Prosper and reached out. After a wait, I spoke with a representative for about 30 minutes. She confirmed an inquiry in my name, which was halted by Prosper on April 1 due to fraud. We discussed whether it would be removed from my credit report. Communication was challenging, but I explained that the company had assured me it would be removed. I questioned Prosper's duty to inform credit bureaus of the fraud, given their inaction over two months. The representative, distracted, failed to answer and eventually hung up. I then contacted Prosper through another number and requested the fraud department, learning there's no direct line for fraud.

Received credit card limit update in January. On Jan. 9, 2022, paid the annual fee due on Feb. 3, 2022. My credit limit remained unchanged with no balance as of the July 2022 statement. By August, my limit was reduced to a new limit of 500. I called customer service on Aug. 10, 2022, at 5:22 am for a 9-minute conversation about the reduction. The representative mentioned similar issues affecting others and promised an email follow-up. No response was received. I called again on Aug. 12th at 10:22 am, and after a 15-minute call, received the same response and was directed to send another email. I expressed concerns about my dropping credit score and demanded a restoration of my original limit. I mentioned contacting Complaintsboard.com, and the representative transferred me to their credit department, where communication issues arose, and I was eventually hung up on. Despite paying the annual fee early and not using the card, my credit score is being impacted. I've experienced similar issues with another credit card company, which closed my account after I paid the annual fee, affecting my credit report. I'm seeking help to resolve this and improve my credit without being misled by these companies. I need guidance on how to address this situation and enhance my credit for future financial goals.

Propser Funding sent me an offer for a credit card in January 2022. I applied for the card on February 4, 2022. It arrived in the mail *** days later. I waited an additional week and a half to activate the card. I attempted to activate it online and by phone and was unable to. This was over the weekend and customer service was closed. Next business day I called, and then was advised my card was restricted. And that they needed to verify my identity. They requested a copy of my DL and SS card. I went ahead and added a copy of my utility ***. I was informed that it would take up to 72 hrs. This dragged on for weeks. Several times I requested a "supervisor" to call and never received one. Nor, did any of the reps was able to tell me when my card would be unrestricted. After several additional calls and never receiving a call from a supervisor, I requested that the card be cancelled, but for the "credit inquiry" and "tradeline"be removed given Prosper, in my opinion, dropped the ball. I was told by numerous reps that Prosper had restricted the cards of several new customers just like me due to a security issue on their part. In normal circumstances, card companies request identity info before opening an acct, not after they issue the card. Moving forward, I received an email from Prosper on 3-23-22 saying that they would not "move forward with activating my card." This is not right. They sent me the offer. My credit was worthy enough to be approved for th maximum credit amount of $3,000.00. Then suddenly, I'm told my card is restricted. How is this right? I'm past even wanting the account. All I care about is the credit inquiry and tradeline being removed from my credit report. This will adversely affect my credit in a negative way as the tradeline will report as "closed by credit grantor." I know how credit works, and the algorithm used by the credit bureaus will look at this as negative. I want the inquiry and tradeline (account) removed from my credit.

On January 19th 2022, someone applied for a credit card in my name through Prosper with all my information but they are using an email I'm not aware of. The same email address was used to open a checking account in my name through USAA a month earlier. The credit card through prosper resulted in an inquiry on my credit, which is how I discovered this. I called Transunion and put a credit freeze on everything and also filed an identity theft report with the *** Under the fair trade act, since my identity has been stolen, I have the right to know ALL and ANY information regarding this account, including what the email was that was used to open the account. Because I do not know the email and can't verify it, they refuse to give me any information. Instead I was told that were going to handle the inquiry and that they reported the account as fraudulent and canceled the card and that I don't need to worry amymore. I said okay great, but I still have the right to know who is doing this. If they have the right to use my name, my birthday, and my SS number, then I have a right to know who is doing this. They absolutely refuse to give me any information. I have called Prosper several times trying to get someone to tell what this email is. The same person has been doing this to me for three months now and they attempted something else yesterday as well. Prosper said I needed to file a police report in order to get the information so I did, called Prosper back, and they still just tell me that the supervisor is busy and will get back to me. I've been told this twice now. I have the right to know what this email is and it needs to be given to me. I was even advised by the police officer handling my case to call back with my police report number and request the email, which has still not been given to me. We might possibly know who is doing this and need the email to confirm. This is absolutely ridiculous. Unless Prosper has something to hide, there's no reason for this.

On April 6th 2022, I received an email stating I will receive my Prosper Credit Card in *** business days. After waiting the allotted amount of time I contacted Prosper to see why I hadn't received my card. On Thursday April 21st I was assured my card would be in the next days mail, Friday. I called back Friday when the card was not in the mail. I was then told by a manger if the card does not come by Monday, April 25th in the mail to call back. Which I did, after difficulty being transferred to a manager I explained AGAIN what the issue was. *** an escalation manger hung up on me. No swearing, yelling or belittling was done by me, yet she hung up with no warning after stating I should simply cancel and have the card reissued. Called back, talked to another manager, Vell. Vell stated I gave the wrong address, which I had not done. The post office uses two address for where I live, I am not privy to the "county road number ?" that the post office will sometimes replace my *** address with. However, there should be no issues with delivery since it is the post offices internal delivery system that switches the address. I am not wanting to pay an annual fee for a card I will probably never use since I will no longer need it when I get my paycheck on April 29th. My credit score was lowered not only by Prosper running my credit to issue the card, but also because of a card simply being issued to me (which I have never received). No one at Prosper cares about me, they have their annual fee coming to them even though I don't have a card. I have to make an automatic withdrawl payment from my bank account on May 5th 2022. So basically they are charging interest and will be charging an annual fee for services not rendered (issuance of a credit card). Prosper refused to overnight a new card, had I chosen to cancel the first card. If I do cancel the first card and should it arrive in the mail I would be unable to activate it at that time. Thanks for your help

I went to get a loan with this company. Everything was good at first but the documents they wanted I sent wasn't what they wanted. So I decided to go with another loan company because process was not working. They continued to send me emails to finish the loan process and I decided I wouldn't since another loan company helped me. Then I got a email saying the loan would be in my account. Was very confused since I didn't authorize or finish the loan process. I called them, the girl on phone noticed as well it shouldn't have processed. She said to call back when the loan was in my account for them be able to take the loan back and resured me that I wouldn't be charged any fees or processing fee. The loan was for 5k and after fees was going be for ***. She said she could'nt do anything since it was in progress. So it took extra day to show *** in my account. I called them back to let them know. Got disconnected twice, somehow. Finally the third time a women was nice and told her what happened to fill her in she apologized and said the loan amount of *** would be reversed and resured me that was all they would be taking since that is what I got and would have to worry about the fees or processing fee. She said it will be out in a day or two. Here it is following week and still the money is in my account and I go online and still shows I have an account and still set up to take payments from my account. I'm worried they trying pull something sneaky and stick me with the loan and now interest of loan. I did contact my bank the first time when I talked to them so it is recorded and also the company I ended up getting a loan from as well just have it on record in case they try pull something. So what's the hold up? I will try one more time before I contact by bank again, which said I'm should called them first before authorization of them taking it back. Since she worried of sending it back and then doing second time. Then have to go through a process of them fixing it.

I have contacted Prosper bank for the past week, in reference to restrictions on my account and was told that that it should had been resolved on 09/25/22 well spoke with *** on 09/26/22 and was told that by the end of the day I would get an email. I never received an email from her or the internal team until I sent an email to the internal team expressing my frustration on having to call about something that should have been done automatically. Well reviewing the complaints left and right I am not the only customer that is dealing with this issue of being mislead and not being treated fairly. I called 2-3 times a day for the past 5 days on issue that are not being resolved. I have spoke with *** ( supervisor) who can't help or don't have answers she referring to something with the internal team. The internal team needs to resolve their issue. I have sent 2-3 complaints to the support team that don't get acknowledge nothing. Took 2 days to have the restriction remove. Now I am with another issue where I made a payment on 09/23/22 and was told by 09/30/22 that my available balance should reflect the payment that was made that wasn't done at all. I have called and spoke with *** again this morning and was giving another work order number *** don't even think that is a real ticket number that was suppose to be escalated on why my available balance is not reflecting the *** that was made on my account. No one is helpful at this company most of them don't speak English at all. I have spoken with over 6 people ( they all have the same name so I don't know) within 5 days. I know the script that they are going to say before they say it. I am really unsatisfied with the way that business is being handled. *** the *** needs to really think about how they are treating their customer. So many complaints and not enough resolution. A customer shouldn't have to take time out their day to resolve this. This is not how a business should be ran. Please assist

I entered into agreement with Prosper LLC. (Loan#***) negotiated by a third party vendor (***) in November. Since, I have made every payment on time through automatic payment system. Even though this new agreement is in place and I'm making payments on time, Prosper continues to report the loan as being paid late every month. Right now I have 16 months of late payments on my credit report. There is nothing in the new agreement that stipulates that Prosper will continue to report the account delinquent while payments are being made on time. I have tried to remedy the situation with Prosper and have been told that they informed *** verbally during negotiations about credit reporting and that I should have known through ***. *** has no record of such conversation and Prosper has not been able to provide me with proof of such evidence that they claim they have a recording of it. Had I known this practice by Prosper I would have had the choice of not entering into an agreement that damages the credit of the consumer who is making a good faith effort to settle the debt. The settlement letter only states that if the "Borrower fails to make a settlement payment by the date listed above, Borrower shall be considered in default of this Settlement Agreement ("Default"). Upon suche default, the terms of the Promissory Note shall be reinstated in full, and Prosper may recommence its effort to collect in accordance with the terms and conditions of the Promissory Note." It is my opinion that any negative reporting to the credit bureaus while making payments under the new settlement agreement should have been in writing. I have settled with other creditors who immediately began to report positive information (Current and Ontime) to the credit bureaus as soon as the agreement was in place and I began to make payments.Thank you for taking your time to assist with this important matter!Respectfully

April 10 Prosper Legal Team: Lending Club 2 Loan Settlements Update. Dear Prosper Legal Team, On November 13, we entered into two settlement agreements with Prosper Inc. The first settlement, for $11,000, covered Loan A. We've made timely payments of $255 for five months via automatic transactions. The second settlement, for $3,720, addressed Loan B, with punctual payments of $155. Despite this, on April 9, Experian reported a delinquency on Loan 1092017 for $23,405 by Prosper Marketplace In, which is detrimental. Settlements aim to resolve debt without accruing late fees or collections, and reporting on-time payers as delinquent during a pandemic is reprehensible. We request Prosper Marketplace In to report both loans as current and correct the delinquent report for Cherniss. Additionally, Prosper should either cease this practice or clearly disclose its credit reporting policy in all settlement agreements. Sincerely

I was pre-approved for a loan with Prosper. I completely understand that pre approvals are not 100%. Infact, when going through the process it states that this WILL NOT affect your credit score. When I was happy with the interest rate and terms after providing all of my personal information, SSN etc., I was sent Truth in Lending documents. They then asked me for my bank account information so they could connect to my bank account for depositing funds and taking out payments. Further, my wife and I then received approval emails asking us to upload drivers license, and other personal information. While in the process of doing this, we both received emails stating ACCOUNT TEMPORARILY SUSPENDED, please contact us. I spent an hour on the phone being passed from person to person and they just said "the computer told us something that the automated system didn't like and we can't tell you what that is. Five minutes later, I get notifications of hard pulls on both my wife and I's credit file. At no time did they state they were doing a hard pull. I was told I would get an adverse notice, once again I did not. Account still says temporarily suspended. They are still connected to my bank account, which I am going to have to close now that they took that information and connected to it, and will not respond to email inquiries. After reading other reviews online, it seems this is common practice for them. Doing hard pulls without telling you (or at minimum giving the appearance that they are not doing it), connecting to your bank and getting personal information and then suspending your account. I am absolutely DISGUSTED at this company's business practices. Denying a loan is one thing, but deliberately deceiving customers and then refusing to give a reason is another. I would have liked to proceed with the loan offer I was given, but sadly that appears to have been a genuine offer despite them issuing a contract and connecting to my bank account. I will be making as many people as I can know to stay away from this company unless this is resolved by a) proceeding with the contract offered to me or b) removing the deceptive hard pull from my and my wife's credit.

I took out a loan for 35k at 20.44%. But basing on the amount that I am paying Prosper every month since 2018, I am being charged at 60 +% interest rate. At the end of five years - at $935.88 per month Prosper will get 21,152 in interest instead of 7,154 at 20.44%. I spoke with the supervisor named Scott today , 5/4 @ 10:40 am EDT and he told me that I am actually being charged at 22.92 % APR annually which means they are charging me $8,022 annually on top of the principal amount which means at the end of five years I will pay Prosper $56,160.91. This rate is not 20.44% fixed rate. This more or less at 60+% interest rate. They advertise a fixed interest rate and in my case it is at 20.44%. But it is not really a fixed rate because I am paying more in interest than the principal amount every month since I started paying this loan. In my contract - it is a compounded interest rate which was not disclosed at the outset and the Truth In Lending Disclosure Statement which shows that the APR is their basis of calculating the amount disbursed to and owed by me, was not provided to me after I signed the contract. Per Becca, the representative I spoke with today 5/4 at 10:08 EDT, the disclosure statement is produced after the fact re: after signing the agreement which is never disclosed to the clients unless you log in to the website to see your account activity. A fixed rate is a simple rate - with no hidden fees. It is a loan that maintains fixed interest rate and monthly principal-and-interest payment over the loan period. The principal and the interest rate doesn't fluctuate. Prosper accrues interest on a daily basis which is a compound interest scheme and that is how they make their money. At the end of five years , at the rate I am paying Prosper - I almost doubled the amount I borrowed from Prosper. 13k more and I would be paying them 100% in interest. At the current rate, they are charging me 60+% in interest - with APR annual charge of $8,022 and the accrued daily interest. Hence, I am paying more in interest that the principal amount. They don't disclose this compounded interest scheme at the outset and their advertising says fixed interest - no mention of the APR nor the daily accrued interest. It is all hidden in their agreement and the in the delayed release Truth Lending Disclosure Statement which defeats the purpose of it being a disclosure statement. This looks anomalous to me and I would like to get this corrected as soon as possible. You need to adjust my monthly payment as soon as possible reflective of the amount that I have already paid including interest. To date - I have already paid in excess of the interest rate which is 7,154 at 20.44% I am paying more in interest than the principal amount. Getting a loan is like buying anything at a specified fixed rate. Their business model is designed not to help but to destroy an individual's ability to get out of debt.. This business model is deceitful. This is an unconscionable contract - one that is so one-sided that it is unfair to one party and therefore unenforceable under law. It is a type of contract that leaves one party - me, with no real, meaningful choice, due to major differences in bargaining power. I am just one out of many who have aired their complaint online on Prosper. I believe you are a legitimate company and I EXPECT that you will do business in accordance to what is legal, prudent, fair and just. I expect no less than that. I also EXPECT that my concern will be addressed with urgency and importance and will be rectified as soon as possible. Thank you for your affirmative response to my request to adjust my monthly payment to fixed rate. Sincerely