Menu
For Business Write a review File a complaint
Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
Reviews and Complaints

www.pch.com

Learn how the rating is calculated

1.9 10 Reviews 431 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Publishers Clearing House / PCH.com Complaints 431

ComplaintsBoard
L
7:36 pm EDT

Publishers Clearing House / PCH.com items not ordered

I've been returning sweepstakes entries for several months but have NEVER placed an order. Today I received two packages with a bill and pitch that if I paid for the two items [protected]@15.00 tax and shippingfor total of 41.52, I could receive a free tomato knife! The package also had my name misspelled...I called customer service immediately [protected] to explain the situation and emphasized that I have made no requests or orders. First words from CS rep was ' you like the items?would you like to keep them?' I reiterated that I didn't order or want them. He insisted that the order showed up on their end on my scanned lotto entry!?! Again I said no way. The closest to any 'order' was to show things that might be of interest...and even those didn't coincide with my 'gifts' . I read the form carefully. He then conceded that my memory was correct. He back peddled, said that he'd zero my account and that I could 'keep' the items. He added, 'remember to put stickers in the right order boxes next time.' it's great they didn't demand return...however...
After reading other posts, in the future, I will not open, write return to sender. What a way to strong arm purchases!

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
S
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com product not received

This is about tracking number 926129997936228688879. I ordered Number [protected], Which was an Antique Southwest Necklace, which I never received... It shows on Fed-X tracking that it came to my house but it didn't. So I would like to know what happened to it. Where did it go? I don't want a refund, as I would like the necklace. This is the first time that this has happened to me and it makes me leery on the rest of my orders. Would like to see this solved. Thanks

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
R
3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com return policy

PCH has been like a scam for me with all the winning #'s when I can't even get my order completed. Be sure to be able to pay the postage too on a 'return item'...hopefully they'll only send you one of them! I received two of the same thing within days of each other and had to return at two different times...at my cost. The only way this can get resolved is to refund my postage...the last time was $4.45 and can't remember the first time. I'm hoping I don't get anymore...

Read full review of Publishers Clearing House / PCH.com and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jean Houston
US
Aug 31, 2018 2:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

How do I return an item I received 2 of? I do not need 2 and I do not intend on paying for the second
one of the same thing. Thanks, Jean Houston

ComplaintsBoard
M
9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com having to pay fees

I have Person calling me He Says he's the President of PCH His Name is Bobby Joe Johnson: I've Paid him already $6000.00 Dollars and now he wants me to pay another $1000.00 For storage Fees Because he say's I didn't collect right away He also Asking for Another $10000.00 for state taxes? He also has co: worker by the name Michael Anderson and the calling my Wife Demanding that she pay's or she's going to put her in Jail Because he's working with the FBI! So I wondering why I have to pay all these fees Because PCH says you have to pay Taxes until you bring me my Winnings?

Bobby Joe Johnson say's I won two suit case with a Half a Million each plus check for 5 million and two Brand new Mercedes
Phone # for Michael Anderson [protected] .

Read full review of Publishers Clearing House / PCH.com and 3 comments
Update by Michael Arroyo
Aug 03, 2018 2:23 pm EDT

So is Michael Anderson & Bobby Joe Johnson telling the Truth or not Please let me know?

Hide full review
3 comments
Add a comment
R
R
Ricky H.
US
Feb 26, 2023 1:49 pm EST

I received a postal mailing from a post office box 8738, DUBLIN 2. Inside was a letter from pch.com stating that I had won ($2,600,000) dollars.

I was instructed to call JOE JOHNSON at [protected] and pay $4,000 insurance fee in order to get my “prize” delivered.

I am pretty sure this is some kind of scam. I mean the “Prize Patrol” is supposed to arrive at my door!

I don't see those people anywhere.

And I have not entered any contests in over a year.

E
E
Edwin5352
US
Oct 27, 2018 11:38 pm EDT

Please call me urgently I have to inform you [protected]

E
E
Edwin5352
US
Oct 27, 2018 11:36 pm EDT

Sir I am Edwin Moore can you please call me [protected]

ComplaintsBoard
J
3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com gotham street 9.5 " frying pan

Ever since I got it, for the past 2 years, eggs ALWAYS have stuck in it, even if I used PAM, or cooking oil or butter. I paid almost 3 times what the pan costs at Amazon, plus I get a free delivery from Amazon. I was told by Gotham Street products in New York, NY, that I could ship it back, but the cost of shipping it back is the cost of the pan.

I'm very dissatisfied not only with Gotham Street, but especially PCH for providing a 4 month only warranty. Sincerely, John Stahlman, [protected]@astound.net

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
B
9:30 pm EDT

Publishers Clearing House / PCH.com lamps

Your lamps that I bought are a piece of [censored]. I don't even know if they are bright enough for a glove compartment. I can't even complain without getting grief. Why do I need 350 characters when all you need to know that i am not happy with you product. I bought it and don't know if I can even use them. I can't send them back because it would cost more than I paid.

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
N
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com slots game on pch app

I was playing one of the games and it popped up with three instant win bars. And the prize was $1, 000 dollars. Why is it when I play any games on pch, and it lands on a monetary amount I never win that prize. I have been playing PCH since I was 18 and the entries came in the mail. I stopped playing for a while because life happens. But I picked it back up in 2012 when I downloaded the app and have been playing ever since. I hope everyday I play that my family and I will win because as of this past Friday, my second car quit on the highway in the middle of traffic, so now we have no working vehicle. I just want to win so that we do t have to keep struggling g to pay our bills just so we don't have to fear of being put out of our apartment because we can't keep our gas or electric on, or we have e to walk to place because we can't afford parts on both of our vehicles or pay to have the looked at or fixed. I pray that you look into these things and do the honorable thing. And I hope, wish, and pray that my family is chosen as the next winner for the Super Prize since I am a Superfam and also a VIP player.

Sincerely,

Robin Harrell
Augusta, GA 30901

Read full review of Publishers Clearing House / PCH.com
View 0 more photos
Hide full review
ComplaintsBoard
K
2:36 pm EDT

Publishers Clearing House / PCH.com melted crappy product

[protected]@gmail.com. My address is 311 S Bloomington. Streator illinois 61364. Yes I want to complain ...

I am so upset with you I ordered some peanotbutgrr fudge from you guess it was supposed to come from Figis any way it was back ordered. After over a month and a half it finally came it was for a birthday when it was opened
it was all mush and melted I was so embarrassed and pissed off Why should I pay for this crap? I can't believe how awful this was. Won't do that again

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
J
2:09 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Publishers Clearing House / PCH.com obviously a scam!

I have been playing their Sweepstakes and Buying there Magizines since the early 1970's. In all that time I HAVE NEVER won a Single Cent! Zilch Notta Nothing! You have a sixth or Seven times better chance of winning the Powerball than you do this Scam Mag. Your current chance of winning is 1 in 1.7 BILLION! As a Diamond Winner (LAUGH) I marvell at all the people trying to win the 8 place number lotto and I wonder if any body ever get's selected for a winner? That's probably just the Con in action!
I really think this organiztion should be investigated for Fraud!

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
S
9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com unauthorized shipment of flower bulbs

I received flower bulbs in the mail and wondered why they were sent to me. I realize I should have sent them back at the time but didn't want to spend the postage.
I did not order and do not want the flower bulbs. When they started billing me I just figured it was all a scam and ignored it. I can return the bulbs if they want them but I don't think they are still good.
I would request that they stop billing me.

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
R
7:24 pm EDT

Publishers Clearing House / PCH.com must purchase to enter sweepstakes

When trying to enter sweepstakes it will not activate my entry unless I purchase something. It clearly states no fee or purchase to enter. Is this a joke? I have been entering PCH sweepstakes for over 25 years and have not had to make a purchase anything to have my entry activated. As they say purchasing will not increase your odds of winning, I guess that's not true. I certainly would like to win And not have to worry about money problems the rest of my life. And another thing you have to write a 350 word essay for you to even look at a complaint. So obviously you have no interest in what people are complaining about.

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
D
5:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com late invoice received - only partial order sent

I ordered a flower bulb collection (250 bulbs) within my PCH sweepstakes return around March or April 2018. I received a partial order of bulbs approximately beginning of May with a note within the box stating partial order. I did not remit payment yet and I am still waiting for the balance of my order. I received 3 types of bulbs, not 4 and maybe received about 1/2 of the order, if that. I am very disappointed that I did not receive the full shipment and am being asked to pay for it. I will pay when the balance of my order is received. I refuse to pay a late fee when I have not been made whole.

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
T
8:09 am EDT

Publishers Clearing House / PCH.com incomplete order

I have purchased from PCH a couple of times. The problem is... I only received part of the order but they are quick to send emails asking you to pay your bill when I just received it. I have played their sweepstakes for years and yes! I agree with a lot of other people THIS IS A JOKE!
So frustrated with this site. I paid my bill but I will never order from them again!

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
M
8:23 am EDT

Publishers Clearing House / PCH.com pch instant win and all their games

I can go up street and buy a scratch off lotto ticket and at least win a dollar. With PCH one has never won so much as a dollar or any cash from any of their online so called Instant Win games. All they award anyone are useless Tokens. They bombard me with endless emails telling me I'm so close to being the next big winner as they do everyone else I know who plays this waste of time game. PCH should take some lessons from the phone app game Cash Show - I've won a total of 32¢ so far with Cash Show it's not much but at least it is something. PCH preys upon those who are in a bad way financially, by getting their hopes up. Surely, there must be something that can be done. This is ridiculous! It IS a rip off and waste of time. Someone needs to do something about it.

Read full review of Publishers Clearing House / PCH.com and 1 comment
Hide full review
1 comment
Add a comment
E
E
Ethel Ramos
US
May 14, 2018 5:49 pm EDT

My mother's is a senior and has bought hundreds of dollars worth of the things from PCH and the stuff is junk you can buy at a dollar store...the shipping and handling for even small purchases is really too much sometimes even more than the silly things she keeps purchasing...$500.00 this year alone.
She told me she has been doing this since 1983 and PCH has confirmed this in a statement...calling her a valued customer since 1983..
I am sure this is a scam directed to the elderly and gullible...the stuff is junk and people like my mother think they really have a chance of winning...
Shame on you PCH...and I will see what I can do legally to stop this...my Mother has Alzheimer's and you are taking advantage of her ignonence... Thank you, from a concerned daughter.

ComplaintsBoard
T
1:18 am EDT

Publishers Clearing House / PCH.com receiving items I didn't order???

This is the 2nd time. I was sent items I did not order? I paid for them, but no more! I am disabled no checks coming in until social security disability. I won't be taken advantage of, I even wrote on my check that I sent back. First was a ugly scarf, and yesterday chocolate chews? No more — pch whom ever is doing this job, needs fired asap. You will lose customers!

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
J
5:31 pm EDT

Publishers Clearing House / PCH.com sweepstakes winner

04/04/2018 received on messenger
Dear Jeffrey, Congratulations!
It is our pleasure to announce to you as the winner of our annual giveaway sweepstakes.as a past or current customer of the Publishers Clearings House, your name was automatically entered into the contest and you were randomly selected as the second prize winner for a grand sum of ($1, 500, 000 USD). To claim your winnings, you are required to contact your claims agent for verification at [protected] EXT 1. When contacting the Claims Office you are required to provide your personal Reference Number: WPCH-AU140229A-185HG.We urge you to claim your winnings as soon as possible. Be informed that the deadline for claiming your prize is within a month time frame Upon receiving this notification. We will not be responsible for any unclaimed prize after the deadline. In order to avoid case of misappropriation and mishandling of prize money, discretion and confidentiality are of utmost importance.

Until you have been verified by your agent be aware that this winning remains a property of the clearings house and also, note that with the same claim code number would result in a suspension of your winnings until an investigation is conducted to confirm your identity. Hence we recommend you to until the disbursement of you prize. Congratulation once more...

Your Truly,

CEO.
checked with PCH and they say I am not a winner but they keep trying to contact me
04/07/2018 received on messenger
Hi, Jeffery. We some unscrupulous humans have tried to claim your winnings with ref# dWPCH-AU140229A-185HG. Do get back to me as soon as possible. Thank you
4:44pm
We have been wondering why you are yet to claim your winnings. Would you like to donate it to charity?

called phone number on 04/07/2018 and goes to voice mall to leave a message I did not
took screen shot shows a picture of one of the people from prize patrol but has no entries earlier then 04/04/2018 the day I got contacted

Read full review of Publishers Clearing House / PCH.com
View 0 more photos
Hide full review
ComplaintsBoard
R
2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com item not received

Ordered a item couple of months ago and as of today still no item.
Received past due bill saturday for item and this is the first bill or anything I have seen. And don't forget the threat of late charges and turn over to collection agency. They can send entry on top of entry to get you to purchase there junk but can not get an order to you.
Biggest rip off of all times. Wake up world
Sent letter with copy of bill to vice president of pch but I probably never hear anything.
I am probably out $19.00 and some change but if they can live with it I can live without it but I will be a throne in there side until I get satisfaction

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
P
12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com men's wallet item #540a6v code k4k7

Received wallet today (Feb 3), and immediately wrote out a check for full payment (Check is in the mail).
Upon comparing the wallet that I received with the mailing photos of the wallet, I discovered that I did not receive the same wallet... wallet received does not have the middle slot as shown in the photo (received wallet has 6 slots, and photo shows 7 slots, the seventh slot to be used for photo ID or license).

Customer ID [protected]

Order [protected]

Read full review of Publishers Clearing House / PCH.com
Update by Paul Kenney
Mar 04, 2018 12:48 pm EST

Please advise as to query that wallet ordered (as pictured in mailing) was different from wallet that was shipped and received.

Hide full review
ComplaintsBoard
L
2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com one game on the pch free-online sweepstakes page.

Anew game was presented on 2-21-18 called "Win 4, 978, 632.00". The problem is that I am told that I need to "place an order" to update my file. I tried to play the game about 10 times because it would not allow me to finish without an order. Its supposed to be "free" without the pressure to order. I could not complete the page that would allow me the enter the sweepstakes for 4, 978, 632.00 .

Read full review of Publishers Clearing House / PCH.com
Hide full review
ComplaintsBoard
L
12:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com scam!

Every year you see the commercials. This year I decided to enter. BIG mistake! It's all about selling! I did fall prey and made 2 purchases. Nothing I purchased was over $12 since I am on Social Security Disability. Luckily I was wise enough NOT to give my credit card number but instead asked to be billed. Upon receiving my purchases I was appalled when I saw the shipping they charged me!
On my $12 item, my bill was $50.49!
Needless to say I never even opened the box! There is nothing worse than being scammed when you trust a business. Now it's up to me to spend money to send it back to them.

Read full review of Publishers Clearing House / PCH.com and 1 comment
Hide full review
1 comment
Add a comment
K
K
Keith vandagriff
US
May 21, 2018 9:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why $1000 to $5000 weeks cut $500 weeks that all so it was not enough as I am digdust on pch that mean scam

Publishers Clearing House / PCH.com Reviews 0

Looks like Publishers Clearing House / PCH.com has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Publishers Clearing House / PCH.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Publishers Clearing House / PCH.com

Screenshot Publishers Clearing House / PCH.com
Publishers Clearing House (PCH.com) is a direct marketing company that offers a variety of merchandise and magazine subscriptions. It is widely known for its sweepstakes and prize-based games. Customers can enter to win cash prizes through various online games, contests, and lotteries. PCH.com also provides a range of shopping options on its platform.
How to file a complaint about Publishers Clearing House / PCH.com?

Here is a guide on how to file a complaint against Publishers Clearing House / PCH.com on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Publishers Clearing House / PCH.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Publishers Clearing House / PCH.com on ComplaintsBoard.com.

Overview of Publishers Clearing House / PCH.com complaint handling

Publishers Clearing House / PCH.com reviews first appeared on Complaints Board on Feb 21, 2007. The latest review Public Cleaning House $50,000,0000.00 was posted on Jul 10, 2024. The latest complaint Being blocked was resolved on Mar 09, 2022. Publishers Clearing House / PCH.com has an average consumer rating of 2 stars from 441 reviews. Publishers Clearing House / PCH.com has resolved 90 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
162 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Publishers Clearing House / PCH.com Contacts

  2. Publishers Clearing House / PCH.com phone numbers
    +1 (800) 459-4724
    +1 (800) 459-4724
    Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number
    General Questions
    +1 (800) 392-4190
    +1 (800) 392-4190
    Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number
    Sweepstakes Scams
    +1 (800) 476-4724
    +1 (800) 476-4724
    Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number
    Website/Tech Issues
    More phone numbers
  3. Publishers Clearing House / PCH.com emails
  4. Publishers Clearing House / PCH.com address
    101 Winners Circle, Port Washington, New York, 11050, United States
  5. Publishers Clearing House / PCH.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 08, 2024
Publishers Clearing House / PCH.com Category
Publishers Clearing House / PCH.com is ranked 19 among 198 companies in the Magazines and Newspapers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.