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we booked membership with black diamond pueblo bonito which is in no way related to pueblo bonito resorts. they take your time share and make a lot of money on it only giving you your maintenance fee back. that part is fine, what they don't tell you is that you do all the work, book the time, give them the time and then your credit is over in a year. we contacted them with only one month remaining and booked a coupon we had and they didn't have the courtesy to tell us our time was running out on our maintenance fee refund. when we went to us it this month we find out as they said tough, you should have read the fine print. i didn't think we had to as their salesperson seemed quite honest. i guess it would be nice to talk to them in person and not on the phone and we could then see what type of person we were actually dealing with. i'm not sure if i'll give them any more of my units to rent out until i see if their president will acknowledge my letter and give me a credit. i may have to go back to RCI who seems like a legit outfit and we never had problems with.
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**For the moment our website is under maintenance but within the next weeks places would be ready to be shown to people interested in local rentals.
Sincerely, Mazatlan Vacation Rentals.
"Renting with the locals, vacationing as one".
They take your credit info, stall until your 30 days is up, then make it hard to cancel.
I have not seen any savings you could not get with Hotwire, etc
So, they offer you the ability to spend money up front, pay more than you should, then if you get the Best Price guarantee, that money gets banked into the ability to again spend more than needed
They are a bit slick; Are you saying that once you banked week, you only had 1 year to use it; Our issue was a bit different, but I can say that other then the maint, fee reimbursement, there are no savings on the trips as compared with what you can get online; The last minute deals may be good, not sure on that
The Pueblo Bonito Premier salesman actually told me Premier is superior to RCI. When I reported this to RCI, they didn't care. RCI already has enough trouble trying to protect their reputation. Gee, if you shop and time it right you can get weeks at Pueblo Bonito Resorts through RCI for 6000 RCI points or ~300$. Your best revenge is to stay at Pueblo Bonito at these low prices and advise your fellow travelers every chance you get.
and that Lesly Radke is a ### she stole from me and my family
I am not sure what BC Gibons wanted to convey. Up front, you deposit your timeshare week, (maintenance fee is rounded up), look for what, when, where, then call your resident agent with BD and it's a no-brainer. I have used them for a lot of different places. They will even work on travel items, air, car etc. All of this was explained before you signed up. If you don't like them...cancel... just like any other business.
This Black Diamond is a lie and a con. I was told after the fact that I could only bank my time for one year. The people lied and then kept passing me off to another person who then hung up on me. This company has the same address as in Arizona as Pueblo Bonito. I will get my money back for the join fee by not tipping when I use my time share. I finally got my money back for the year deposit after ### and cursing and screaming for a while. I will definitly bad mouth this company to every time share owner I meet in Cabo. Especially at the meeting of owners at the beginning of the week.
Call Chris Ramirez at Pueblo Bonito Black Diamond ex2461 he is the supervisor of the program, Cancel if your reading this ... [protected]
Wow - I don't know where to even start. This is a High Pressured Sales Job, only offered over the phone. The Sales agents, Telemarketers - let you provide them with all the information about your travel and what you like about Pueblo Bonito and how much you dont' go. Then they SLAM you and try to High Pressure you into a Membership. Then if you do buy you only have 10 days to cancel and get back your deposit or all $1999-$2499 that you paid.
Here's the basic deal - give the $2499 - and they credit your mainteance fee each year, catch its for Vacation Cash ONLY! money you must spend with their travel agency, you can't spend it online, its like pulling teeth to get them to price match ANYTHING, so their BEST PRICE GUARANTEE is worthlist. and you only get a MAX $1000 and if you don't give your unit by June of each year, or like April for Sunset Beach, you must pay the resort $100 to rollover your week to the following year, it then blocks your deposit for the following year week.
There is a bunch of rules to the program THEY DON'T TELL YOU during the sales pitch - and then you must deal with for the next 10years, 20 years, or 35 years, yeah LIFETIME MEMBERSHIP is just 35 years - and if you sell you Timeshare you lose the membership. ALL the RULES to the program BENEFIT BLACK DIAMOND AND THE COMPANY International Cruise & Excursion Gallery
Make sure you read this before you sign up...
http://www.pueblobonitob…
You also get travel discounts and cheaper rooms and things with the program they say, well most likely you already have that for FREE or already PAID for the PUEBLO BONITO PREMIER PROGRAM when you brought your TIMESHARE. IF you brought a timeshare in the last 10 years from Pueblo Bonito, or at Sunset Beach, Emerald Bay, your travel membership was included for the 1st year or you paid $299 for LIFETIME travel benefits. DONT PAY $2500 just to get your mainteance fee back... save your money - sell your week yourself on http://www.REDWEEK.com or another timeshare users group - or even list on Craiglist or Ebay. '
I lost alot of money to this company already- thankfully AMERICAN EXPRESS - got most of it back for me ...
Save yourself the hassle don't sign up and if you do READ READ READ UP UP UP - there price will be the same next week, or at the end of the money they give the best incentives - ITS SALES
I heard the entire spill today. It is NOT a good deal. It would be nice not to HAVE to use RCI and pay the fees, BUT the solution is not paying Black Diamond thousands to get your maintenance fees back in travel. I'm not a fan of timeshares at all after trying them twice. If I live long enough, I will never buy another.
I am currently in the process of trying to cancel and I get the run around. If you have had success in Black Diamond refunding your money, can you please help me by telling me the steps taken. Who did you call? What did you say? Did you write to request the cancellation and if so what information did you include? Was it sent through verified mail? Faxed? Or was an e-mail sufficient? Thank you in advance for taking the time to answer my questions.
Been a member for over 5 years, Just booked a Cruise with Black Diamond, what a surprise. To use my Vacation Cash, there are a lot of BS to go thru. The agent was trying to tell me how nice it was for Black Diamond to give me Vacation Cash. 1. Vacation Cash can not be use for Deposit, More BS. 2. Had to pay brochure price to use my Vacation Cash, More BS. 3. Other Cruise company's where giving free drinks, on board cash, of which Black Diamond HAD none. IN closing I will say, you may not want to deposit your weeks if you plan on using Black Diamond to book a Cruise.
Also have you every tried to get to management at Black Diamond, there are no contact information any where. NOT A HAPPY CUSTOMER. 5/26/16
Whatever you do, don't sign up with Black Diamond. I've been struggling with them for 10 years now and every year dread the process of making a deposit of my maintenance fee to them for cash to my account. There is no clear-cut process in which to do this. Every year is different. Here's how this year went - and it's still not over after two months trying to make my deposit. March 11 I paid my maintenance fee, reserved my timeshare week then called Black Diamond to give them this week in exchange for cash to my account. After many calls, being disconnected, transferred, etc. I finally got hold of Alfredo who nicely completed the form needed and said cash would be to my account in 10 days. In 10 days, no cash! I called them back and, of course got the same runaround until somebody informed me my confirmation number was wrong for my deposited week. They connected me to a man who said he "fixed it" so now I should apply again. Instead of calling, I found the form on their website to complete myself and fax to them. The form says I will get a confirmation email within 10 days. After 10 days, no email. I called again. The lady told my it takes 30 days for cash to be deposited. 30 days later, no cash. I called again. bottom line, they never got my fax (i have a confirmation it went through) and I was told they really don't do it that way, I should enter information on the phone with an agent. I asked to speak with supervisor. The agent said he sent an email to management and I would hear from them in 24 hours. 24 hours later, no call. I called back. Happened to get the same man who sent the note to management. He read to me their response which was that management doesn't talk to the clients. Also that the agent should take my information and make application for the cash himself. So, we did it again - the agent took all my info. and submitted it saying there might be one problem: The dates of the week I deposited are supposed to be 6 months out when making the application! I told him that they were 6 months out when I first tried to make the deposit. I insisted he call me today to let me know if the dates were accepted. Any bets on this? If not, I'll need to call Pueblo bonito and try to get them to change the resort week dates to further out, get a new confirmation number and hope to god I have the patience to go through this all again. Can you believe it?