Puls Technologies
Reviews and Complaints

I had the easiest experience ever with Horatius from Puls and the Puls app. I booked a guy that I had previous spoken to about the job and after promising for the 3rd or 4th day in a row to show up, I finally searched around on Nextdoor where someone suggested the Puls App. At around 4pm, I quickly downloaded the app and set up a next day appointment for 1pm. I got text notifications all morning about his arrival time which takes traffic and other things into account. He arrived at 1:13 pm which is creepily what the app said, too. (Side note: I need to know what this insane precision is so I can use it on my children) Horatius was pleasant and legit wasted no time in getting to work. He was friendly and explained exactly what he was doing and why. This was for a 65 inch television mounted onto a brick fireplace. We provided the wall mount ($30ish on Amazon) and then paid $165ish to Puls plus a tip to Horatius (more on tipping below). Both the mount and TV mounting prices were more than reasonable PLUS less than my no show guy was going to charge so win-win. The mount was absolutely perfect and level. This dude was done in less than 40 minutes which is so impressive. I even mentioned it to him. Using Puls to get this task done in less than 24 hours is exactly how I want my household to run. Very impressive. They do other tasks as well. Would absolutely use again. {On tipping: I don't think we tipped Horatius enough and I don't know how to correct since there isn't an option in the app. How can I fix this? We should have tipped 20% because of the service he provided. We would have had we been in a restaurant. Fight me on this but I appreciate a job well done and tip accordingly.}

Puls Technologies, Inc.The review I give *** to you and others is dont waste money, time and personal anxiety dealing with ***. They are incompetent, unreliable, unresponsive and aggressive in billing.Tuesday 9/7, I scheduled a time open on the app and received a confirmation. No other communication from *** until 1.5 hours after the appointment time that the technician will arrive soon. Over 4 hours after the appointment the technician finally arrived.The technician was most likely just out of training as his first comment was, I have never seen one (the refrigerator, a KitchenAid) like this one. I explained the problem and what was needed to fix it. It took a while but he agreed the refrigerant needed to be recharged. He said he did not have the tool to do the job and would have to come back in the morning and would let me know the time.Wednesday, 9/8/2021In the morning the tech texted the schedule was set for 6:00 to 7:00pm. The next text came at 11:52 am from *** here! Demanding payment within *** 24 hours.At 4:00 pm the tech texted that *** was sending another tech. 10 minutes before PLUS texted looks like we missed you when our tech arrived. Please click the link to reschedule. Since I was home the whole time I know there was no tech to miss. I emailed Support twice and received no response.Later I received a text that the tech was arriving 6pm 7pm.At 6:02 pm I received a text that the appointment has been updated and to click to a link to reschedule. The next day at 9:09 am I received a text asking to rate the service. I could not find any customer service link to deal with the issues.Thursday 9/9 In the end I got someone else to do the work which they did quickly and effectively.I also paid the invoice to have *** go away as they are not worth the aggravation.

On Feb 3, 2022, we contacted *** to check on our dryer that would not work. On the call, we scheduled a technician to come out the next morning. I was told about a "membership". I stated I did not want to do a membership and if we decided to proceed with the necessary repair, do I need become a member. I was told absolutely not. The next morning, *** arrived to the house and met with my husband, and gave him the amount for the part needed and if we wanted to proceed, I needed to pay for the part needed immediately through the link they would send me. I proceeded. The following week, *** showed up to the house with a part that he had ordered for a washing machine instead of a dryer. He ran out of the house without saying a word. We didn't know if he was coming back. We contacted *** by phone and email numerous times and they were not able to get in touch with *** and he had not contacted us. At one point, now 10 days later, he contacted *** and said we would receive an update by the end of the day. Nothing! We called another company to come out, which they did immediately and said the part is no longer available and we will need to purchase a new dryer. We called *** multiple times for a refund, and no response. We sent them the paperwork showing the part is not available, and still no refund. And today, I received an email stating the second installment of my "membership" will be automatically deducted from my account this week! I did not sign up for a membership! I called again (probably our 8th phone call to ***), and was told if I didn't want to become a member, I was supposed to "Opt Out" during payment when I purchased the part! Fine print that I absolutely did not see! This is sneaky and unacceptable! And now I see many people have the same experience. Currently, I am working to put a block on any *** transaction with the bank, and I have very little hope of getting my money back. Disgusting.

The technician and his coworker made this an awesome experience! I just moved into a new apartment this week and due to some unfortunate circumstances, I was unable to get movers. So I had to move my entire apartment, an hour away, by myself. After that grueling and painful experience, the last thing I wanted to do was mount a TV. I booked the request early this morning. But honestly, I didn't expect to hear anything back until later today. So I was shocked when just a couple hours later, I was being called by the technician to confirm my order and inform me on when he'd arrive. They showed up right on time for when I requested and were ready to go. Before getting started, they consulted with me to find the most optimal TV height for my unique space and furniture heights. Unfortunately, once they got to work, they discovered that the wall I'd chosen to mount the TV on, had a fire stop stud behind it. Which, for safety reasons, prevented them from being able to conceal the wires behind the wall. However, they came fully prepared with an alternative solution to manage and disguise the cords. And showed me how to manage the cords myself, whenever I needed to add new devices. Once the TV was mounted, they hooked up all my devices and made it look seamless. The end results were even better than I'd envisioned. On top of that, I couldn't believe that from the time I booked the request, to the time they finished, it was all done before I even started getting ready for work. I wish I'd asked for the assistant's name, so I could also give him recognition. But regardless, I'm extremely satisfied with the work that the technician and his assistant did. They were punctual, professional, prepared, well-informed and friendly. I typically never take the time to write reviews on products and services, but I couldn't let their great work go unnoticed. I will definitely be a returning customer for any and all services that I need done in the future! 11 STARS!

I can't believe the way *** is managing their employees. My Whirlpool refrigerator didn't cool at all when the technician came out to fix it. He said he fixed it and I paid for the service on July 24th. The technician asked me a couple of days later if the refrigerator is still working. I told him I guess so...and then another couple of days later he asked me again if the refrigerator is working or not. By then I start wondering why he is keep asking me that question and he said he did a good job because usually he learns on the job...he doesn't know for sure what he is doing. My refrigerator totally broke down again on the 3rd week after the technician "fixed it" - unfortunately I didn't noticed that the refrigerator wasn't cooling the same way as before. I called *** to schedule another appointment to fix it. I took off work on Monday August 15th because my appointment was at 10 am. They canceled my appointment around 9:30 am saying they don't have any available technician in my area. I rescheduled the appointment on Monday at least 5 times and all of the appointment were canceled. So basically I lost my wages for that day since I am temping for a company after loosing my job and being unemployed 5 months. On the top of that, my refrigerator is still broken. I rescheduled another appointment for August 16th and they canceled again. I got home from work early so I can wait for the technician...the appointment was again canceled at 4pm. So again I lost half of day wages and still my refrigerator not fixed. *** kept sending me text messages every 30 min it's time to reschedule your appointment. I needed someone to fix my refrigerator...no more game ***! I called my bank to dispute the charge because the refrigerator is still broken and I had to call another company to fix it. This is unacceptable for a company to play with people. If I wouldn't be at home I am sure the company would charge me to not cancel my appointment...

The first time the technician arrived, 1/10, he arrived a whole hour earlier than originally scheduled without a courtesy call. I just got a text message from the company saying he was en route. So, I had to leave work early to catch him. He found the issue which was great and ordered the parts while with me. The Second Appointment for the repair the Tech was a no-call no-show on two days, 1/15 & 1/17. I had to call the service company to find out what was happening with my appointment. Found out an hour after my scheduled appointment on 1/15 that he got the wrong parts. Fair enough stuff like that happens. But it was the fact that he did not give a courtesy call to inform me of the issue. That I wasted my whole Saturday on a tech that wasnt going to show up. Found out he rescheduled the appointment to Monday 1/17, without asking. Mondays appointment I had to again leave work early to meet him, got the text saying he was en route after our scheduled time. Two hours passed and he still did not show. Called the service company to cancel as this was highly unprofessional and have been left in the dark two times now. I would not and will not trust someone to come fix my issue that cant even call or bother to show up. The company tried to right the situation by having him come out at 7 at night and offered a discount, but I refused to have him come that late. They tried to tell me that he might have gotten stuck in traffic. Well, that would have been a decent excuse if they didnt have a tracker for your service technician in their app. One minute the app said he was 15 minutes away (an hour after he was supposed to be doing the repair) at some hardware store. After that time passed, I checked the app again to see his ETA, it then said he was 36 minutes away. Seemed like he just forgot he had a job to do in my opinion. I asked for a refund as this was ridiculous and services were not rendered. I was told that they could not give me a refund, as the technician bought the parts with his own money, thats not my problem if he bought the parts out of his own pocket. I told him if that was the case tell him to return the parts. They said that they couldnt do that. I didnt care that I wasnt going to get the service call fee of $89 back from my original appointment I just wanted the 15% deposit that I had to pay for the parts. This experience was horrible I will not be using this company again.

DO NOT USE THIS COMPANY!Awful customer service and awful "technicians." Further broke my 5 year old dishwasher and the tech disappeared. *** could only offer me a 15% refund. What a joke. I called to have my dishwasher repaired. The technician arrives and assesses the issue. I should note here that he asked me if I had a bath towel because "there might be a lot of water" - first red flag. So he orders a part for me through his guy. I should note that he couldn't remember the part name and it took him and his guy 2015 minutes to figure that out - second red flag. They ask for a deposit upfront (WHICH WILL NOT BE REFUNDED IF YOU'RE SERVICE DOESN'T WORK). The guy leaves my house, leaving behind the wet towel and a few wet paper towels that he had helped himself to. Left all of that on the floor in front of the dishwasher. Nice.The next week the guy comes back and installs the part. After about 45 minutes, he calls me downstairs and, clearly frustrated, exclaims he doesn't know what has happened to the dishwasher. He then accuses me of tampering with the dishwasher and then, of having someone else come look at it after he did the previous week. I asked him why I would mess with it or why I would pay someone else to come look at the dishwasher after I've already put a large deposit down for him to fix it. It became very clear the guy had messed something else *** in the dishwasher and was trying to blame me so he wouldn't be held responsible. He finally says he thinks it needs to dry and it will start working, so he tells me he will come back the following day to take a look at it and make sure it's working. He tried to get me to pay the full amount and I told him I wouldn't (another of the countless red flags) because obviously my dishwasher was still broken. I receive a notification on my phone later that night that the guy will show up between 10am - 11am. He never shows. I call *** customer service and they reach out to him and tell me that he's going to call me. I should note he lied to his company and told them he had been trying to contact me - he hadn't. I call back again and they connect me with the guy and we talked over the phone with a *** employee there. I asked what was going on and he made up some bogus thing as to why he couldn't show up. He then asked if the dishwasher was working to which I responded I didn't know, I had to go home and check it. He said to call him when I got home and check the dishwasher. I went home, it wasn't working so I called the number he gave me and it was off. The tech had cut his cell phone off. I then spend the next 30 mins on the phone with *** trying to reach the tech and they can't get up with him. Finally I request a refund, to which I'm told that they'll supply a full refund once they have a new tech come out to look at the machine and make sure it is indeed broken. I then get canceled on by this new tech / *** company on Saturday and again on Monday to come see the machine to issue the refund. I think it is a SCAM and *** intentionally is canceling these appointments (maybe they weren't real appointments in the first place). They had no intention of offering me a full refund.I decided I'm just getting a new dishwasher. I've sent several emails to the company to get a full $140 refund but to no avail. They can only offer me 15% back. Nice.

We have had *** out 3 times to repair appliances. Shame on us; we should have known better after the first time.The first time was for a freezer and a refrigerator. The tech removed the backing on the refrigerator, pushed some tubing around and said it was fixed, the problem was a blocked line. For the freezer, he told me to order from Amazon a new gasket and gave me a part number. He said he's return to put it in. I ordered the part. It was not the correct part. The number he gave me to contact him didn't work. He sold me the service contract and said it would cover my appliances when they needed repair. The tech presented himself as knowledgeable and worked what seemed to be efficiently. I took his word since I know nothing about refrigerator or freezer repair.Against my better judgement, called *** to come to repair a washing machine about 6 weeks ago. The tech took off the front of the washer and said a rod was corroded and would need to be replaced when it eventually broke. He said the corrosion was due to a bad design by the manufacturer. He didn't order the part or schedule a return call to fully repair the washer. He told me I could to contact the manufacturer and order the part; that they would probably send the part to me at no charge. He said he fixed it problem and the washer would work. He said there was a 90 day warranty on his work. It worked for about 6 weeks. The washer is under 4 years and was bought new.Just over 6 weeks later, the washer was not washing or spinning. Scheduled an appointment for Saturday afternoon and was told the service call would be $71 but to take it up with the technician about the *** the afternoon, we received an email (not a text) saying to rebook for another day. Not at all happy.We called *** only because the initial repair on the washer was supposed to be under the work warranty. The tech showed me 4 parts had to be replaced at a cost of almost $600 - that's with the service warranty discount. The parts are back ordered and it's only a guess that they may be available in a week. Decided not to do work and was given a 2nd quote for the call and was told the invoice would only be for the call. The cost quoted was now $89. Received an invoice after the tech left. It was not what we were quoted. The invoice was $117.*** for a service call and parts. We tried calling *** to discuss the invoice. The call center agent could only read from his script. When we asked for the manager or supervisor, we were told there was no manager or supervisor available. He said the *** was almost $200 (including parts; strange since no parts were ordered and no parts were used and the washer was not repaired). He threatened us with a collection agency if we didn't pay the invoice, that it didn't matter if the invoice was disputed. He denied us contact with a supervisor or a manager, and to escalate the complaint to a higher level. We were put on hold and after more than 15 minutes, the agent came back on line saying he talked with a supervisor and they would call at 1pm eastern time. When pressed, he said it would be some time after 1 pm; not at 1 pm; that we had to wait around wait for a call. This was after he told us repeatedly that there was no supervisor, no manager, no upper management available; that they were unsupervised.Due to bad service, for $600 in parts with no assurance that *** will hold their quote for parts, no assurance that *** will honor their repair warranty, and a constantly changing invoice, I'll buy a new washer. I'll never use *** again.