Puls Technologies
Reviews and Complaints

Had an emergency on my Samsung refrigerator that stopped working after Duke outage, the company send Richard at same day. Excellent job, fast, customer service. 5 stars. Got faster service than Samsung offered.

Terrible service. I paid 212 USD and we still have the problem.The refrigerator was freezing and making ice inside the vegetable drawer. After 2 visits from the technician (Atakeldy K) we now have ice all inside the refrigerator is getting worse, We applied for the guarantee and scheduled two appointments and the technician never showed up.I called and they just offer to reschedule to another day.I want the money back.

I have used them twice, and they are awesome.Placing the request to have someone come out was very easy and the person who I spoke to was very very helpful, nice and sincere.They were texting me with updates continuously, and that was very helpful to understand when the technician would arrive.The technician was great and he even waited for the washer cycle to ensure there were no leaks and everything was working well.

We encountered a major issue with the pipes beneath the floor. Champion Plumbing worked diligently to identify the specific pipe that was causing the problem, unlike another company that didn't make an effort. They managed to restore our water supply within a day, instead of the expected five days. Champion Plumbing and their team were efficient, friendly, and enjoyable to work with. They provided clear explanations at every stage of the process. Additionally, the team even took the time to clean up after themselves. Making the payment electronically was a hassle-free experience. We will definitely contact Champion Plumbing again in the future!

Chingiz is the man you want to show up at your door when you need your big tv moved from one house to a new house! He is on time, affable, efficient and explains things so you can understand. Every family needs their tv to work when the house is being torn apart and put back together in a new location. Thank you Chingiz for helping to make life feel somewhat normal during this uproar of moving! And the tvs are exactly where I wanted them?

At first, I was really impressed by how simple it was to schedule a same-day appointment for a technician visit online. The technician arrived on time and was friendly. He quickly identified the issue with my refrigerator and placed an order for the required part. He also scheduled the next appointment for the installation of the part, which will take place in four days when the part arrives. He assured me that he would be the one to install it. I felt happy knowing that he would be handling the follow-up. I am feeling optimistic!

The technician I hired was very knowledgeable and arrived on time. Puls technologies is a good company and I would recommend them. It is rare when a company keeps its customers informed every step of the way from initial contact to who will be appearing, and before your technician arrives, they send you detailed emails on when the technician will arrive at your residence. This company should be cloned. I will certainly use Puls' services for other repairs around my home.

The technician arrived a couple of hours after the scheduled appointment time, but he communicated during the designated time frame that he would be running late. It wasn't a big issue for me since I was working from home. Once he arrived to mount the item, he was very efficient and immediately started working. The studs posed a bit of a challenge, but he knew exactly how to adjust and successfully mount it on the wall in less than thirty minutes. The work was of high quality and done quickly, and the price was reasonable. It was exactly what I was hoping for.

The clothes washer technician who came to repair my washer was punctual, efficient, and knowledgeable. He quickly identified the issue and expressed surprise that my washer hadn't malfunctioned earlier. Regrettably, it stopped working just one week after the expiration of my Whirlpool manufacturer's warranty. The technician completed the repair within 40 minutes of his arrival and promptly moved on to his next task. He conducted himself professionally, was polite, and provided a clear explanation of the problem. I commend the technician for his excellent service.

The response to my request was fast, although the company changed the appointment once because they had too much work. However, they quickly offered other options for rescheduling. The technician contacted me while on the way and arrived within the expected time frame. He was polite, informative, and clearly skilled as he fixed the drainage problem in my dishwasher in just 30 minutes. Afterward, I was given a link to pay for the service and was charged the exact amount that was quoted. I would definitely use this company again for repairing my home appliances.

When Faud, the technician, arrived, I informed him that another technician from a different company had advised me to replace the entire ice marker system. My fridge was less than 18 months old, and I wanted to get a second opinion. Without even inspecting the fridge, Faud confidently stated that it was highly unlikely and that, in most cases with my fridge, the issue lies with a faulty sensor in the ice marker. He spent 40 minutes thoroughly examining every component of the ice marker system. As it turned out, his initial statement was absolutely correct. A sensor needed to be replaced, and thanks to Faud's expertise, I was able to save a significant amount of money.

My fridge stopped cooling, I called Tuesday to make an appointment and they gave me one for Thursday.On Wednesday the technician called, to tell me and ask that hi had finished early his previous client, and he understood the urgency that I had to repair my refrigerator, and if he could come on Wednesday one day before the appointment. I said yes please. Upon arrival he quickly made the diagnosis, gave me the estimate and proceeded to make the repair. He worked quickly, clean and carefully.I am very happy for the service. Especially that the technician had the initiative to come one day early.

I had a problem with my electric oven. The burner broke and fell into the chicken I was baking. We contacted The Appliance Doctor to fix the issue. There was a problem with obtaining the necessary part, so he ordered it and said he would return on Wednesday between 12-3. In the past, I have had issues with other companies and their time frames. Most of them give a half-day window, but they never arrive within the promised time. As a result, I end up wasting my entire day waiting for the 4-hour window! I was pleasantly surprised and very pleased when *** returned as promised and was on time! He arrived exactly at 12:00 noon! Initially, I didn't recognize him standing at the door. I thought he was just someone trying to sell something, so I waited for him to give his sales pitch. However, he said, "I am *** here to fix your oven." I was so surprised and delighted! Choosing The Appliance Doctor was an excellent decision! I highly recommend them!

Very good service. i was surprised that a technician arrived within a couple of hours of requesting service, and the technician arrived within the 2 hour window scheduled; all set up via the on-line website, with a couple of confirmation e-mails. Way better than several local repair services, which either declined to service, or schedules that were over a week away for diagnostic service.The technician arrived on time, was friendly, courteous respectful, knowledgable and efficient. The technician quickly diagnosed the problem and proposed a solution to repair a 12 year old Kenmore washer that would not power up. Although the model is no longer made, the technician was able to find a replacement part, and immediately scheduled a day to install the part when it is scheduled to arrive. Billing/invoice arrived via e-mail within minutes of conclusion of the diagnostic. The invoice was clear and it was easy to submit payment via credit card.I would not hesitate to use this service in the future, and for other appliances also.

I made an appointment for the next morning, selecting a one-hour time slot. After reading some reviews about the company, I became worried and called their direct phone number. They assured me that someone would come to my house. The person arrived one hour later than the promised window, which was already quite narrow. However, I was surprised that they could offer such a specific time frame in the first place. The technician who arrived was friendly. He quickly examined my machine and confirmed my suspicion that the water pump was faulty in my washing machine. He informed me that if I ordered a replacement part, the machine could be repaired the following day. He sent me a link to the part on Amazon's website, and I managed to buy it for $25. He came the next day to fix it, and so far, the washing machine has been working perfectly. Considering the other reviews I read, I am pleasantly surprised. I understand that the company still has room for improvement, but from my perspective, the repair was done well and the follow-up was excellent.

Like many others, I wish I would have read the reviews before scheduling with Puls as many others have had a similar experience with them. The compressor on my 20-year old refrigerator stopped working so I scheduled with Puls because they were able to confirm an appointment for the next day on Wednesday afternoon. On Wednesday morning I get an email saying I need to reschedule due to high demand in my area. They rescheduled me for Saturday. On Saturday, a service technician arrived to make a diagnosis and estimate to repair my refrigerator. The estimate was for $355 for 3 parts+tax and $562 for labor (services). The parts were for an overload, a relay and a condensor fan motor. The technician required a 15% deposit for "Repair Services" for $84.29. I paid for the service call and the 15% deposit for future repair service and a return visit was scheduled for the following week. The day before my scheduled return visit, the technician texts me saying he can only locate one of the parts so far (the condensor fan motor) and needs to move the schedule out one week. Also, he says the manufacturer recommends replacing an additional part for another ~$900 for parts+labor. I told him $1800+ is too much for a 20-year old refrigerator and tell him to cancel the service. He says he understands and that there will be no cancellation charge.

I didn't receive a refund for my service deposit after several days and called their support line who says it will take a few more days to process. Nothing was received after several days so I start emailing support every day to inquire about an update with no response for a few more days.

I ultimately receive an email response stating no refund will be honored because parts that were ordered on my behalf can not be returned due to the parts "being uncommon in the market" and they instead offer me $50 off on future service. I checked the manufacturer's official parts web-site for the one part he said he was able to find at the time I cancelled and it is not only in stock but fully refundable within 30 days. In fact, the part that he supposedly purchased on my behalf is not only in stock at every web-site I checked but is fully refundable on every web-site. I even found the exact part on Amazon where it lists for as low as $31. In addition, the additional part that he recommended that I replace for another $900 doesn't even exist in my model refrigerator. He even took a picture of the manufacturer's label on my refrigerator showing the model and serial number clearly. When I compared the prices listed on the manufacturer's parts web-site with the estimate I received for the same 3 parts, Puls was marking up the cost of each part by anywhere from 2x to 3x what was listed on the manufacturer's site. I was also able to find the same or compatible parts in stock at Amazon for a fraction of those prices.

Bottom line, I never paid in advance for any parts, but only put down a deposit for future service which was cancelled well in advance and never rendered and was assured that there was no cancellation charge. They now imply that I'm liable for parts that they ordered and can't be returned, but I have text messages from the technician saying he was only able to locate one of the parts before I cancelled and that part is not "uncommon in the market" as their support team stated and I know every reputable parts supplier I checked has the part in stock as well as a refund policy. The fact they also recommended to replace another part that I don't need as it doesn't even exist in my refrigerator tells me they are either incompetent or deliberately scamming me or perhaps both. Their scheduling is classic bait and switch, their parts markup is ridiculous, the technician I received was clueless about my appliance and their customer support is not very responsive.

DO NOT USE THIS COMPANY!

Raton I contacted PULS Technologies for washing machine repairs. The technician advised me I needed a part that would cost $404, I agreed. I paid the initial service call through the online portal. The technician returned to do the work a couple weeks later. After installing the part I paid the technician through what appeared to be the same portal. When I used the washer the following day, I realized the machine was no better than it was before I had it fixed. I tried calling the technician (I had his cell from the first visit when he called to say he would be late). He never returned my calls. It was almost impossible to speak with a live person from the company. When I finally reached a live person at the company, I was told they had no record of me purchasing the part through their company. I sent them a picture of the charge from my credit card bill. The company told me the technician took my money through an erroneous company. I was told I would have to pursue a refund through the technician directly. This is not ok, I reached out to the company for services. They sent a technician into my home that essentially stole my money and their response is pretty much oh well. The company can see I paid the money for the part, they should refund my money and pursue the technician. I shouldn't be put in the middle to get my refund. That's just bad business.

IS A TERRIBLE COMPANY! Avoid ***. It's a scam. I scheduled on line for a washer repair. I selected them because they had same day availability. I left work early to meet the tech only to get a phone call minutes before the beginning of my window that I would *** to reschedule for the next day. I rescheduled for the next day. I again left work to meet the tech who did not show. Throughout the day I received a dozen texts and emails confirming this appointment and trying to get me to buy a *** MEMBERSHIP! No exaggeration- a dozen. When nobody showed up the second day, I called and was told that the tech who "picked up" my job in *** (named ***) was unable to do it because of location. I was told *** was like an UBER type of business model and they had NO CONTROL over their technicians' behavior. Why anyone would want someone coming into their home to fix an appliance by this awful business who has no control over their technicians is beyond me. I turned away other companies because I relied on ***' multiple promised tp show up. Worst part, the service person I was told would be coming (***) never had any intention of showing up to help us out. We felt really strung along, lied to and duped. The constant barrage of email, texts and calls to get us to buy a membership, really puts this into a fraudulent category. It's simply inexcusable and unacceptable. STAY AWAY FROM ***.

My technician was completely unethical. He he told me that he just reboot fuse and told me to wait 24 hours for the ice to start. At that time my freezer was still keeping food frozen just no ice. After 24 hours everything melted and there was no ice. When I called customer service he reported that he replaced a fuse which was not true. I called him the next day and told him what happened and he said well it is the compressor. Two days later on Monday I called the manufacturing company because my refrigerator was only five years old to ask for the replacement compressor they had to call him because hes a local Tahitian willing to do the labor and he told them that he was not the compressor. Despite what he had told me he didnt proceeded to say that it was the start relay. He said he was going to come and install the relay, but he never showed up. He didnt show up and said that he had installed the parts that he ordered for me to someone else . And that time I said well Im not happy with you services and I will be looking for another technician. I hired someone else who came and said that it was definitely the compressor. He also told me that *** had a lawsuit specifically for those refrigerators and he was very well no problem. I requested a full refund from Pulse and so far no response. Ive been told that I need to send an email tans call, over and over. No Managennent available for escalating/ problem solving. The technicians name is

The customer service with this company is horrible. They seemed to be most interested in lasso-*** individuals into a monthly contract, as opposed to actually provid*** service. My first experience, I did not sign up because I just wanted my dryer fixed. They did not show up for the appointment, but gave them them the benefit of doubt and re-scheduled. When I was adamant about hav*** them come, it was noted that they entered the wrong address, which by the way was never fixed. So the driver/tech was late. The tech was pleasant, but finally hooked me into a contract after he spoke to his supervisor about my desire to just purchase a new dryer instead go*** with the fee they presented. Although the tech was nice, he left a mess on my walls and on the dryer. He was look*** at potential areas of repair on my house to get me into the contract. I eventually did sign up for the lowest level of membership service, because my intuition was scream*** that this company is just look*** to get people into the contracts. At that time, I set up another appointment for them to fix some drywall and paint.As we speak, I am currently wait*** to hear from the tech. I have called the office twice to get the status. The original appointment was for 8-9 AM. The tech (***) did request to change it to 11:00AM and I received text that they would be here between ***. It is currently 1:19 pm and I have not heard anyth*** as of yet. I am go*** to cancel my membership/Contract since they are unable to fulfill their end.

Puls Cut My Stovetop Natural Gas Safety Line Off - Myself & My Neighbors Had to Be EVACUATED By Consumers Energy Due to a Risk of EXPLOSION!

They promise:
-90-day Puls Guarantee on parts & labor
-No payments until job is done correctly
-Pay later online
-Workers are licensed
-Bring all their own tools
-Satisfaction guaranteed

Not a single item I just listed is true.

I needed a new line for a new gas cooktop installed. I had already removed old stove, just couldn't get it unscrewed to add new line, which I provided. Old line seemed to be glued on.

Puls could arrive quickly, saw all these (lies) guarantees, no problem simply remove gas line, install new one.

Quote was $149.

Day of arrival, tech was on his way. Didn't show up for over 3 hours. Brought a friend in tow.

For tools, he had with him nothing but a single wrench.
No flashlight, plyers, grease, mirrors, hammers, nothing... he had to BORROW my tools.
I supplied new gas line, new cooktop, flashlights.

These 2 men struggled with this old gas line for over an hour. Said it wasn't meant to come apart, it was "too difficult", they were carrying on, swearing, I said, "This is exactly what you were hired for, it was explained in emails and job description."

I went outside with my dog, came back in, "Oh yay! We got old line off."

Then couldn't get a single burner of 5 to light. Said, "I don't know what's wrong with it."
Stovetop also came with these small metal pieces, said, "Maybe these go on the burners?" Duh, yes they did.

I wasn't hovering, but see the friend had picked up my phone, was trying to turn it on. I immediately took phone back, he said, "Sorry, I thought that was his phone. They're both black." (!)

I asked main guy if he worked on gas stoves much, said, "No never, I don't usually do gas, I just learn as I go."
"So, you're NOT LICENSED?"
"No, I move furniture."

Said all 5 burners worked, lit one, stupid me, I should have lit them all.

I used my card to pay $149. They said I had to pay them, right then, not online vs. their advertising.
It's one of those card sliders, I asked for a receipt, they said Puls would email it to me. No receipt.

Except, they didn't only charge me $149 I agreed to!

They charged me $289 and charged my card another $49.
During this my bank contacted me, twice. I still thought we were at $149.

Then I see the guy's friend literally tried to take a PHOTOGRAPH of my debit card! I asked what he was doing, he said they need a photo of my debit card. Unbelievable!

I said, "No you don't." I was a Fraud Analyst for Visa, MC, Discover.
I also was ROBBED by another unskilled day laborer who photo'd my CC, used it to fly to Vegas, buy multiple hotel rooms, clothing, you name it.

She is now serving time for 6 out of 28 Felonies (see my review on Speedy Cleans).

Early on, had said I needed my front steps redone, another big mistake.
This worker said he'd handle that, asked for a deposit, but it had to BE CASH ONLY.

I said, how much is the entire total? He waffled around, never came up with a number. Was supposed to show up next day, day after, Monday. Never showed.

"Just go to an ATM or bank, withdraw $250 or $300."
I know how to withdraw money! Friend then said he was the company OWNER. I said, "I thought they're based in CA? (Not Detroit!)" Oh, right, he said he was only a "part owner."

Asked to use my bathroom, ugh, how can I say NO? Sure. I don't know WHAT he was doing in there, but that night, the toilet would not flush. I have a plumber's plunger and clearer, I couldn't get that toilet to flush for over a week! Now the lift mechanism in the tank, near the handle, is totally broken.

I've owned this house for over 2 years. Never once had ANY issues with that toilet. I don't have a clue what he did, but he broke my toilet.

Next day, I see Puls charged me $289 AND $49, immediately contacted them

I said, "Did your guy think he did such a great job that I felt the need to tip him?"
They got back to me, "We called the tech and he said you told him he did such a great job, you felt the need to tip him."

What?! You just quoted me.
3 fonts, so 3 different people answering.

Refused to do anything.

Tried to use a few burners, only 2 of the 5 would light! I couldn't believe it.

And best yet:
Michigan you have to be a LICENSED TECH to work on gas lines. Puls pretends that this is what these folks are. He "learned as he goes," not licensed.

GUESS WHAT I FOUND - HIDDEN - UNDER A CABINET AND BEHIND A COFFEE MAKER?

THE GAS LINE!

This guy chopped it off.
There is that 90 degree safety switch, make sure it can't leak, while I was outside, this jerk cut that entire portion off! Are you kidding?

Contacted Consumers Energy. Said anyone in MI working with gas lines had to be licensed, certified, you don't cut off the safety switch!

Told Puls, supposedly insured for $5m., surely not.

Overcharged, then called me a liar. See my pics.!

2 months later, NONE OF THE 5 BURNERS WORK, MY TOILET IS BROKEN, PULS STOLE OVER $300 FROM A DISABLED WOMAN, CUT MY GAS SAFETY LINE.

On December 20, 2022, I contacted *** because my refrigerator freezer was thawing the food. I reached out to them because they promised to send a technician quickly, considering it was close to the holidays. A technician was dispatched to my house to identify the issue. The technician informed me that there was a leak and offered to repair it and add refrigerant for $471.00. I agreed to the repair. On December 30th, the problem that was supposedly fixed returned because the repair did not hold. I contacted customer service and they rescheduled the same technician to return on December 31st. However, all he did was add new refrigerant and informed me that if it leaked again, I would need to replace all the lines in my three-year-old refrigerator, which would cost an additional $1400. I quickly dismissed this idea as it was not feasible. I asked the technician what would happen if the repair failed a second time, and he assured me that I had a 90-day guarantee/warranty and could request a refund. Less than a week later, on January 3rd, 2023, I had to call customer service again because the refrigerator was still thawing my food and the refrigerant had not leaked out. The original issue for which I contacted them was still unresolved, leading me to believe that the root cause was not properly diagnosed. When I spoke to a customer service representative, I requested a refund since the problem persisted. The representative from *** first apologized for the inconvenience and then suggested giving them a third chance to fix the problem, this time by sending a MASTER Technician. Apparently, the technician they initially sent was not specialized in my refrigerator brand, and I am now out $471.00 with a still broken refrigerator. Firm in my decision to not allow another technician from their company into my home, I insisted on a refund. The customer service representative forwarded my refund request to the appropriate department and assured me that I would receive a response within 72 hours. On January 5th, I received an email offering a $20 discount if I wished to proceed with the repair, which I found unacceptable.

My refrigerator broke on November 4th. I called & made an appt for a tech for Fri the 5th. He arrived, he said it needed a part. He looked on his phone, told me the part was in stock and should be here Mon or Tues, Wed at the latest. When Wed came and I hadn't heard, I called, he said it wasn't here yet but maybe later that day. I didn't hear anything more the rest of the week. When I couldn't get a call back or an email response I sent an email requesting the repair be canceled and my money refunded. They responded that they would credit my account in 3 business days. Almost immediately I got a call from the tech saying the part was there and we could set up an appointment. I confirmed with him that this was a "For Sure" and not another estimated time. He said it was definite so I set up a time for Mon the 15th 12-1:00. I arranged for someone to be there, 12:15 the 15th he txt'd that the part wasn't there but he hoped to get it and still make that window. I texted back that someone was there & gave him a # for that person, unfortunately I transposed a #, so I guess he called & decided not to go out when he got a wrong #, but he didn't call or txt me, so we didn't know why he didn't show. When I called him we set an appt for Wed 17. 6-7pm He didn't show, call, or answer my calls/txt's that eve. Their auto system has since generated 2 more appts without speaking to or emailing me, I just get emails confirming appts I didn't make.The next appt they "auto" set was for Monday [protected] pm. We made sure we were there, but no one showed, and I'll bet the tech didn't even know about it. On ***, I called customer service ,lft msg w/the call center and no one has called back. I also sent an email to invoicing to cx the *** my money. I didn't hear from anyone. Finally had to buy a new fridge after 3wks, 3 no show appts. They just answered the email saying they won't refund $, even though I don't have the part, the fridge is still broken.

On August 8, 2022, I ordered a Bosch Stainless Steel Cooktop from Abt Electronics, which was delivered on August 10, 2022. That same day, I reached out to a local appliance repair service, also known as Puls Technologies, to handle the installation. This company offers a 90-day guarantee and claims to have substantial insurance coverage. The cooktop was brand new and remained in its original packaging until the installer arrived on August 11, 2022. During the installation, the technician requested a towel to clean the floor. I provided a clean one, which he dampened, wrung out, and used to wipe the floor. After leaving the room briefly, I returned to find him using the same wet towel on the new cooktop. I immediately objected, fearing scratches, and my concerns were confirmed upon inspection. The technician, realizing the mistake, attempted to remedy the situation with Windex and paper towels, but the scratches had already damaged the metal beneath the sealant. He suggested getting a stainless steel polish, which I declined, knowing it wouldn't fix the deep scratches or restore the faded markings. The technician offered to install a replacement cooktop and left without requesting payment since the job was incomplete. I promptly contacted the repair service to report the damage and was instructed to send photographic evidence via email, seeking a replacement or refund. The service acknowledged the damage and proposed sending the same technician back, which I found unacceptable. After over a month of attempting to resolve the issue, including fourteen emails and several phone calls initiated by me, there has been no satisfactory resolution, despite promises of escalation.

I have what is called a home "Standard *** Plus Protection" since January 2022 with this company. It is supposed to cover as stated on the contract "Free repair or replacement on home appliances such as : Fridge, dishwasher, Oven/cooktop, microwave, washer, and dryer with a $79 dollar service call fee."Back on April 9th, 2022 I contact this company to notify them my fridge was no longer working and needed someone to come look at it and resolve the issue. On April 18th a technician came and looked a the refrigerator and stated the motor would have to be changed. He then sent me a quote and I contact *** to inquire why this was not covered under my "warranty" services. They stated the appointment had been schedule wrong and fixed charging me the correct amount and refunding me what had already been charged on my credit card.At this point the issues started. First the technician stated he contacted *** for a leak test to ensure nothing else needed to be changed otherwise he could not guarantee the services. after months they finally approved it. The technician came back and did the leak test and detected a leak on a different part that needed to be replaced as well. After that it took a few more weeks for *** to approve the service. Once all of this was approved the technician supposedly ordered the item and when the day came to fix the fridge he notified me the item was damaged. Now we are over a month later from when the item was reordered and they are stating the new item has not yet arrived. All together it has been over 6 months from the start of this process and I was told by *** that if I cancel my contract with them the fridge would no longer be covered even though the issue was presented to them 6 months ago when the contract would still be in effect.They stated I have had several appointments during that period and I tried to explain they were all for the same issue and nothing has been fixed.I would like the fridge to get fixed ASAP

On March 27, 2022, I scheduled an appointment with *** for same day dishwasher installation. The technician informed me after 2 hours that he was finished but that the valve under the sink for the water supply was leaking. He offered to fix it for an additional $150. I declined due to the ridiculous price quoted to replace a $10 valve, and we turned the valve off until it could be replaced. He then gave me a total much higher than the initial quote. When I questioned this, he said that the system would only let him choose "2 hours" or "4 hours". I argued that 2.5 was certainly closer to 2 hours than 4 and the last half hour was spent discussing a leak that began during the "installation". I paid $386.54, and he left. We replaced the valve right after he left. That evening, I loaded the dishwasher and started it. After a few minutes, I opened it to add an item and realized that while it does appear (visually and audibly) to be working, there was no water coming in. I contacted *** the next morning by phone and received an email that my warranty request had been denied because "per the technician, the water valve just needed to be turned on". I replied explaining that the valve had been replaced and was in the correct position. I have provided every piece of information and every explanation requested. I have been attempting to work with them for 3 weeks. There has still been no meaningful attempt to address the fact that I paid for an installation that was not completed or the fact that I was left with a new, active leak after the appointment. I chose to try this company because they offered quick installation and a warranty. They have failed and refused to make good on either. I ended up calling someone else to install it when it became clear that *** had no intention of making things right or honoring the warranty as advertised, and it was confirmed that the dishwasher had been incorrectly installed. This entire experience has been appalling.

My mothers fridge needed repair. Booked on 7/21 for appointment on 7/22. Technician showed up, diagnosed issue as control panel needing replacement. Paid $138.56 for service call + 15% deposit for work + taxes. Technician showed up on 8/5 to perform work. He personally texts me to say that the fridge also needed a gasket and that he could order it on his own and we could pay him directly for the part. Technician personally texts me on 8/8 inquiring why I havent paid. He was told fridge is not working could he go back to look at it. Technician never responded. To avoid a potential lawsuit for nonpayment of services, my mother paid over $334.42the balance of the invoice. *** contacted on august 10th to request another technician look at the fridge. Warranty *** approves on 8/14 and an appointment is made for 8/16 which was cancelled on their end. Another appointment was made for 8/17 and technician was a no-show that day, the day after, and the next day. On 8/20 I contacted the company inquiring where technician waswas told a part had been ordered and was waiting for arrival so an appointment could be made for the technician. How do you order a part for a job when the original job was not successful and a second technician had never arrived to confirm that? I requested a refund on 8/22. On 8/28 I was informed that a refund would not be possible: After carefully reviewing the details of your appointment, we do regret to inform you that, we won't be able to honor a refund since the technician was able to confirm with us that the initial repair done was successful and still working thus making the charges valid. The issue you have with your appliance now is an additional repair as per the technician which is not correlated with the initial repair done. Today is 8/28 an entire month after the initial service request and the fridge still doesnt work. Groceries cannot be purchased because they will spoil. Were incredibly disappointed in ***.

Horrible Horrible experience.On 1/24/22 had a tech (Saeed) come out to fix my dryer.They told me something minor needed to be fixed..It was a 30min job that came out to be $384 when I was quoted $320 but since their card machine wasn't working they charged me extra to use PayPal (weird right)..I was told I had a 90 day warranty on my dryer and they'll come back and fix anything if something goes wrong with no charge..Well less than a month later the same exact problem occurred with my dryer. I reached out and it was horrible getting in contact with customer service so I decided to use prompt 1 as if I were making an appointment because if you press 2 for help you will be enjoying the lovely sound of elevator music for quite some time (never going to get an answer)..I was told I would be getting an email on my appointment for someone to come out and fix it..Never received anything.I literally had to reach out going on 1week and 2days straight to finally get someone out here.During those days I was getting bs excuses on their techs being stubborn and basically they can come when they choose to come.I was flaked on numerous times of my scheduled appointments which was scheduled every single day.When asked for my money back it was for certain a tech would come out..One tech that was suppose to come out on an scheduled appointment day claimed the company never reached out to him and said he was out of State. The last tech that finally decided to show up a week and a half later took my dryer apart just to say he not fixing it because he thought he was getting paid for his work.Claimed that *** never told him that it was a repair of free charge under a 90 day warranty.I had to make them aware that I was recording every call since I was getting the run around that long..But long story short I never got my dryer fixed even doe I was patient with them for that long..Waste of my time very much unprofessional. if I could *** no stars to rate this company I would.

A technician was sent to my apartment to mount my TV on 4/4. He proceeded to then steal parts from my TV mount box and claim they were missing. He said he could charge me $80 on the side. I refused and told him I would return the box and get a new one. He then found the 'missing' parts—I saw him take the parts out of his backpack. He then charged me $280 for the subpar job. I paid because I was alone and did not want to start a conflict with this man. I called the company and informed them of what he did. He apparently made a fake invoice through a payment app under a different name, which means I paid him privately. The technician also did not match the description of the technician assigned in my confirmation email. The company was supposedly sending a Caucasian male, but this man was Black. The company also informed me that my appointment was canceled that morning because he claimed my husband wanted to mount the TV himself (I don't have a husband). They told me I needed to go through my bank to stop the transaction. I asked the company if they would send another technician (for free) to fix my TV mount and if I'm insured under their 90-day guarantee, they said no because the technician never paid them for the work he did at my place. This was an employee who most likely impersonated someone or used a fake identity, so why can't they own up to responsibility? I never received a text or email saying my appointment was canceled. I received messages that my technician was on his way to my house. It's absolutely unbelievable the company will not take responsibility for the fraudulent employee they hired and sent to my house, they put me in danger and refuse to take responsibility. I called customer service and they said that they are still trying to receive payment from this technician. Newsflash, he is not going to pay you guys. The company will not send a new technician and will not give me their 90-day guarantee or send me a check for the $280 their employee stole from me.

I scheduled to repair my dishwasher that wouldn't drain via ***. I was quoted $89 for the service call and told that charges could change depending on the service. I booked an appointment for July 6th between ***am. The repairman came around 4pm with little communication as to why he was running late.He tells me that if he can't repair the dishwasher, it's best to just buy a new one. I say ok. After he makes an assessment he says it can be repaired, therefore there was no need to buy a new dishwasher or not proceed with the service if he believes he can repair it. After about 20minutes he says he fixed the dishwasher and its working fine. He then says I need to pay now. He also had to leave because he was running late for another appointment so he didnt wait for the dishwasher to finish with its cycle to confirm it was repaired, instead he assured me it was fixed and that I needed to pay and then he left. 20 minutes later the cycle finishes and I realize it is not fixed at all. It is doing exactly what it did before the service. I call *** immediately and they tell me the repairman will give me a call. Hours later the repairman calls me back and says he couldn't fix it, I need a new one. He was already aware he couldn't fix it but still proceeded to pretend like it was fixed and ask for payment knowing that there was no way to repair it. I then call *** asking for a partial refund. I don't mind paying the service call fee $89 plus taxes but not the repair fee when the dishwasher was not repaired. There is a 90 day guarantee and the final charges were never even broken down. $297 for what exactly? *** instead tells me its my fault for not making them stay until the dishwasher finished and that there's nothing they can do. They got very defensive and rude. Due to the horrible customer service I checked reviews where I see many people said they are scammers or a fraud. I wish I checked first. I would like a partial refund please. This company is a scam!

I contacted PULS Technologies about a broken refrigerator ice-maker.Oct. 11 *** technician diagnoses issue as water valve problem. Says the repair will be $450 and requires a $123.94 deposit.Oct. 13 Tech returns, installs water valve. I pay the additional $326.61. No ice is ever made. I contact *** Oct. 18: Technician returns. He says it is not the ice-maker; claims plumber is needed to fix the line leading to the fridge.Nov. *** comes. Checks line. No damage. No issue. Charges $117. Nov. 2. I contact *** about the ongoing broken ice-maker and also ask for refund from the useless plumber expense. Days later *** writes that they "won't be able to honor a refund since the technician was able to confirm that he advised you to call a plumber for you to check your water line" and adds that "The technician was also able to confirm that the parts installed are working fine thus making the charges valid." Working fine? How?We go back and forth for over a week until they finally agree to send another, different technician.Nov. 7. This new tech diagnoses the issue as a broken ice-maker, doubts valve ever was issue, and is ready to install it for me but is then told by *** I must pay an additional $575 for ice-maker repair. I refuse. Tech is sent home. I email several complaints to ***. They answer finally on Nov. 11, writing, "Upon further discussion with your recent technician, the part that we initially replaced, which was the water valve does not have any issues, and he deemed that your appliance will be needing additional repairs to fix the issue." I have paid $450 to ***, an additional $117 to plumber based on their advice = $567. Their tech inaccurately diagnosed the issue and led me to believe that my $450 would fix the issue, guaranteed.The dispute is *** has made no accommodations for the needed repair nor has admitted any fault. They have now gone silent.I desire for *** to repair the ice-maker at not additional cost, for for a full refund

On March 19, 2022, a technician scheduled from completing an online request to ***, came to my house. The technician replaced the pulley system, belt, and wheels on the back part of my dryer drum. On April 4, 2022, I again contacted *** via online, and they scheduled a technician to come to my house to tighten the top and side panels of the dryer because the original technician left them off. *** stated that I needed to pay the $89 plus tax service call, but I explained to the technician this appliance had a 90-day warranty from the initial work done on March 19.On September 12, 2022, I contacted *** again, via online, and requested service on the dryer. I am completely aware the 90-day warranty has expired. On September 16, 2022, the technician scheduled by *** arrived to my home. He took the dryer apart and located what appeared to be the problem, which was worn wheels on the front part of the dryer drum. He ordered three new wheels, scheduled my appointment for September 19, 2022. I paid $114 for his service call. Later the evening of September 19, *** contacted me and said they could not schedule the appointment for September 19, 2022, until I paid for my outstanding balance from April 2022. I tried explaining to the *** company that the April 2022 service was under warranty. The individual I spoke with stated that someone from the warranty department would contact me.On September 19, 2022, I had not heard from the warranty department, so I called *** at ***. The gentleman I spoke with put me on hold to "review my information". When he returned to the line, he reported that because I scheduled the technician to come out in April, the warranty was not going to be honored. I explained to him that I contacted *** via online and that I cannot schedule appointments. He argued that I should have contacted the original technician from March. I did not receive contact information for any technicians and was unaware that by requesting for service

Previous complaint was about a refrigerator not cooling. On Sept 16th, a technician evaluated the problem and we paid for a service call; the fridge was then unplugged, and we purchased dry ice to avoid food spoilage. A tech was supposed to come the following morning, Sept 17th, but we were informed of his car accident and rescheduled for the 19th. On September 19th, repairs were made and we paid $1,632.75 for parts and labor. Even though parts are under warranty, we had to pay upfront and seek reimbursement; this is not a sound business practice for a company claiming to be an authorized representative. Complaints made, but they stated reimbursement would take weeks. Because the fridge temp was at 50 and the compressor was running non-stop, on Sept 27th we booked an afternoon appointment. Repairs were supposed to be guaranteed for 90 days yet the appointment showed a service charge. After the appointment window, we were informed of the technician's inability to come, and a new date was set for September 28th. This date was later cancelled, and a new date was set for September 30th morning, again with a service charge. I called on the afternoon of September 29th; was informed there should be no service charge due to warranty but the tech couldn't come till October 3rd or 4th; the representative made no mention that the Sept 30th appointment was cancelled. After a no-show on Sept 30th, I called and was told I would be notified by email when the technician would come. The company is hard to deal with, hides behind anonymity, doesn't keep promises, lacks authority, is inconsistent in communication, has no centralized customer service, and doesn't care about food spoilage. Accepted a complaint with a promise for repairs between 1-3pm, yet no show. Then promised 8-10am, again no show. No new schedule was provided. The issue was escalated and promises made were not kept.

We call *** to install a TV and it went well. The tech informs us that we can sign up for a year long membership and with the discount on services that day, it will come to the same price - plus any services moving forward from *** are 25% off. We agreed and signed up for the year membership. A month later, we get a $45 charge from ***. We contacted them immediately because it seemed like a mistake and they inform us we had in fact signed up for a monthly plan and would be charged $45 per month. In spite of feeling as though we were tricked into signing up for a membership under false pretenses, we were prepared to eat the cost of the month and cancel. Their cancelation policy states that upon cancelation "You will retain any premium features or benefits through the end of the month in which you paid." For that reason, we decided to book a repair service for a faulty appliance to make the most of the remaining benefits. The technician did not show up for the appointment. We rescheduled and the technician failed to show up again. We rescheduled 4 times total and each time no one showed up. Then, we receive a charge for $62.81 for membership cancelation and an invoice detailing: $8.25 support fee, $24.75 "protection discount", $25 cancelation fee, $4.81 sales tax. This does NOT align with the cancelation fees outlines on their website. I email support for explanation - no response. Almost immediately after that charge comes through, a new technician is assigned to come do the repair, now stating we will pay full price in spite of the explicitly stated policy on their website that we retain membership benefits for the month we just paid for. I call to inquire about this and the support person says when you cancel you lose benefits. I ask him to pull up the policy on the site and he does, then literally says "Huh.. I see what you are saying, that is confusing. I need to speak with another department and I will call you back this afternoon." No one ever called back.

I had a service call scheduled for 12/18. The technician arrived, diagnosed what he assured me (no! guaranteed me) was the problem. He told me where he had to go to get the part, which was some distance away, but left and was back within 15 minutes with the part he said was causing the issue in my oven. After making the alleged repair, he quoted the total as $295, informed me it had to be paid via cell phone (no checks or online payments accepted). I did not have the technology at my disposal to pay by cell phone, so he handed me his cell phone and had me pay through the company app. He left, without testing the oven, so I immediately tried to bake some cookies that are cut and bake (10 mins bake time). After 1 hour, the cookies were raw. I made 4 phone calls to *** to have someone return to fix the oven properly. They would assure me a return call, but never called me back. The technician, who also told me he moonlights, gave me his personal card, so I was able to text him to have him return. Upon his return, he was not the delightful man I met that morning and was visibly angry and came san mask for Covid 19 protection. He readily removed the part he had installed and put my old part back. When asked if he was actually going to repair the oven, he stated that he was not and that he just wanted "this behind me" and refused to repair the oven. He said "don't worry, you will get your money back". He went outside to get something leaving my front door wide open for my dog to run out of. I called the company to explain what had happened both with the technician and the lack of service and 24 hours later, I have yet to receive a return call and my charge plus a membership fee I did not request nor approve, was sent through my credit card. I believe this business is operating a bait and switch and fraudulently charging customer for repairs that are done and for memberships not approved by the customer. Requesting full refund! no repair and unapproved membership fee

On 8/12/22, *** came out to diagnose our dishwasher not powering up. He identified a burned out part and replaced it and I paid. My wife and I noticed the dishwasher was now turning on, but barely cleaning dishes. Unsure of the issue, we made another appt with *** and Faycel came out. *** said *** had turned off the water before he replaced the part and only partially reopened the water valve after. Upon Faycel fully opening the water valve, the dishwasher again started working. *** has a written guarantee of "Your home appliance is absolutely important to us and we want to help in any way possible. After further review and discussion with the Guarantee team, we have decided to have a Technician be sent to your location to diagnose your device and see if the issue exists is correlated to our original repair. If it is, we will entirely waive the fee for you and repair it for free under Guarantee Call - Home Appliance [#***] - having the same problem." As *** pointed out the only reason for the 8/15 visit was to correct the negligence of *** in not reopening the valve, it seemed like a clear case of ***' guarantee. I expected that *** would apologize for the oversight (which left us without a dishwasher for a week with 2 toddlers), but to the contrary, I've received a half dozen calls, texts, and emails over 24 hours after *** opened the valve including *** from *** sending me a text message threatening "This invoice will be sent to our collections agency if not paid within 24 hours". I called in to *** a couple of times today trying to speak with team members about the service, but all they could do was state that every visit requires a service fee. On each call I asked to speak with a manager and each time I was told one will call me back later today. They did not. I am requesting the *** cancel the invoice for Faycel reopening the dishwasher valve so that I can cancel my membership and I am requesting that ***' reps stop contacting me.

Date of Service: March 7th, 2022 Amount paid: $96.92 service visit charge *** sent a technician on 3/7/22 to assess the issue of our ice maker not producing ice. The fridge provided us purified water, but hadn't made ice in over a year.The first tech who came on 3/7/22 said he couldn't fix our ice machine, but in the process of assessing the fridge, disrupted our purified water source. We made the company aware of the issue and they sent a different technician on 3/8/22 to make a second assessment of the ice machine and turn the water back on. The second technician quoted us an $800 fix for the circuit board, alluding that the ice maker and water purifier were both broken because of the same problem. We told the tech that the water worked perfectly until the first *** tech came to assess the ice machine. He received the $89 (pre-tax) for his visit and left. I spent the next two weeks calling the customer service team at ***, speaking to one supervisor (***?) a number of times and each time we spoke, he told me he had to speak to their master technician about the issue and that the price of $800 was way too high for the circuit board but that the master tech would have to determine price. I realized this was his diversion tactic because he had no interest in assuming responsibility for his tech who disrupted our water system. I have contacted *** nine or ten times trying to get answers and finally spoke to the supervisor again today who refused a refund for the service visit even though a member of his team disrupted the only source of purified water we have in the apartment. Essentially, we paid $96.92 to have *** cut off our only source of purified water. I asked *** to send someone out to fix the water but they have dodged my request many times over and insist nobody will come unless it is to "fix" the circuit board. The account is listed under my roommate's name *** and telephone number *** Thank you for your help.

My initial service took place on 12/3/22. My dryer was displaying an E64 error. That same day a technician came out to assess the problem. He told me it was the heating element, and the ducts were clogged. I was quoted on the part as well as the rest of the cost upon return. $178 was paid that day, and upon return $302 was to be paid. The technician stated he had to order the part and would be back in a few days to finish the job. The appointment was made for Monday 12/5, however the technician NEVER showed. No one even called me to reschedule the appt. I finally get ahold of someone on 12/6 and was told he had been terminated and a new service request would have to be put in. They could not get another technician out to me until 12/14. I was diagnosed with the same issue and they tried to charge me $198 which I refused to pay since I had already paid for a service call. I was told the part had to be ordered, again. I waited over a week for this said part. On 12/23 a technician came out replaced my part and cleaned the ducts. I was then charged $500. Which I paid even though it was $200 higher than the original estimate. I didnt even get through one cycle and my dryer displayed the same error code. I called on 12/24 explaining my frustration. I was told they would rush the process and have someone out within 24hrs to fix the issue free of charge, as long as there were no other parts needing to be purchased. It is now 12/27 and I still dont have a definitive answer as to when my dryer will be fixed. So 4 weeks and $700 later my dryer is still broken. Not to mention what I have spent on dry cleaning. This is the most unprofessional service and company I have ever dealt with in my entire life. At this point I would simply like a refund for ALL of my money and wasted time with this company. I would also like management to call me directly in regards to this issue. This has been very frustrating and I want something done about it ASAP!Thanks