Puls Technologies review: Attempted washer repair

A technician, Steven, attempted to repair a washer Friday evening (Oct 20th) starting at around 5:30PM. I showed the technician the issue, which was a torn ring and asked him to diagnose the issue. Instead he cleaned out the pump filter, which cost a whopping $400 after taxes, and called it good. However, he completely miss-diagnosed the issue and the pump cleaning was done for no reason as the machine has to be replaced because a bearing has gone out. The technician should have known that soap suds don't cause the kind of damage that he saw. I told the technician that I called him for a full diagnosis so I could make a determination if repairs were warranted or if I should replace the washer. Instead he made a repair and then discovered the actual issue.

I just heard word back from General Support:

"We apologize for the trouble with your washer. Sadly we cannot go to a refund route but we need to forward this to our Guarantee Department so you can use your 90-day warranty for your previous Washer Repair. Please fill up the form given below. We need to follow the process which might take 24-48 hours to be approved. Once you have submitted this, the said department will review the details of your appointment and they will be the ones to reach you for updates and scheduling.

Since I am replacing the washer, I have no need for a 90 day warranty for the cleaning of a water filter.

Puls owes me a refund on the labor. Ethically, Puls also owes me a refund for an incorrect diagnosis.

I am sending you a picture of the ring that was sheared off. The technician said it was caused from soap suds. It was not cause by soap suds.