Qantas Airways
Reviews and Complaints

Recently my husband and I flew to Dallas on 3rd September 2018 on reservation code jv3ltg, seats 58j and 58 k, which I payed extra $150 to book, little did I know at this time was that seat 58k by the window was Brocken and did not recline at all., and the tv jack was also Brocken as had to hold at all times to work.This was not realised until lights were out after our meal, When asked what meal that we wanted by our flight attendant I asked for chicken and was told rudely that there was none left and that was only salmon or beef or none, couldn't believe the attendant couldn't care less and it was OK by him if we didn't eat, During our flight was not given a bottle of water only one glass was given as our flight attendant seemed to vanish when lights were turned down, so when arrived in Dallas was severely dehydrated and had very swollen legs as couldn't get out of my seat as passenger in front of me her seat over reclined and I was jammed in my seat unable to get out, only able to go to the bathroom or walk around was when her seat was upright, as I have osteoarthritis this was very painful as I couldn't move.
I tied on 3 occasions by pressing the call button for at least 20 minutes to 30 minutes and at no time was this answered, so gave up .I would hate to think if I had a medical emergency what would have happened. Before our trip home I called the Qantas to change our seats as didn't want the same seats as flight over in case was Brocken again, it took 4 phone calls from USA to Australia to get through as was hung up on each time, on 4th phone all it took 45 minutes to change our seat reservations, Rosie who I spoke to said my complaint to Qantas wouldn't go through as the browsers weren't compadiable so an hour writing to complain was a waste of my time, Rosie was extremely helpful and changed our seats as I didn't want the same ones in case we had the same problem returning home. On returning home was met with a extremely rude American ground crew lady, as one of our bags was over weight, but other one was way under was told had to pay $75 us, we couldn't understand this as the bags evened out, the ground staff was not helpful in anyway and was talking about us to other staff members loudly so we could hear, she also put in in all separate seats on our flight to Adelaide from Sydney even though there was plenty of ajioning seats available so we could sit together, we think this was her way of pay back for complaining about having to pay excess luggage.we have called this holiday the trip from hell and as being a loyal Qantas flyer to the USA at least once a year for over 10 years . Qantas you have failed in your duty of care for our flights and seem to accept the rude behaviour of your staff, we will be looking at other airlines in the future as vow never to fly Qantas again. I am asking for reimbursement of the $150 fee to book our seats $50 for USA to Australia phone call and $75 USA for excess luggage, A urgent reply in this matter would be appreciated to Ken Bowey Po box 215 Gawler SA 5118 or to kenbowey21 @hotmail.com phone [protected] or [protected] Thankyou Gay Bowey

This is a letter I sent to QANTAS London on 26 August 2018 .
I have not had a reply, could you expedite this or deal with it please.

106 Redcliffe Apartments
Caswell Bay
Swansea
SA3 3BT

25 August 2018
QANTAS
401 King Street
Hammersmith
London
W6 9NJ

cc.
Mike Waldon-Smith
Trailfinders
5 Union Street
Bath
BA1 1RP

Dear QANTAS,
Flight QF010 21 May2018 Check in ref: TGBL65 Seats 11E.F.
Flight QF 001 15 August 2018 Check in ref:TGBL65 Seats 19E.F.
AirlineTicket Numbers: QF-081-[protected]-377 & [protected]-380

We have just returned from a three month holiday to Australia and wish to make a complaint about the above flights.

All our flights to, from and in Australia were with QANTAS and were booked through Trailfinders at a total cost of £9290.00. Our inbound and outbound flights were Business Class, the internal flights economy.

We were very much looking forward to our non-stop Dreamliner flight to Perth.
We were disappointed with the QANTAS lounge at Heathrow compared with Sydney on a previous visit, there was a poor choice of breakfast and a waitress tried to persuade me to have focaccia instead of the wholemeal roll I had asked for because it was "nice". Tables in the lounge were ring-mark stained and not cleared or cleaned regularly enough. However we then boarded and settled very nicely into our seats with the usual complimentary champagne. It was after that that our experience deteriorated further.
These are Janet Fisk's notes made at the time of arrival.

After take-off and the "fasten seat belt" signs had been switched off people seemed to, unusually in my experience, flock to the business class toilets. As I waited in line I noticed the complete disarray of the cabin crew. Staff were looking frantically in cupboards for this and that and other items such as seat mattresses and blankets were being stuffed into other cupboards. As the cupboards nearest the front passenger seats were opened they slammed into the passenger seat. I remember thinking how glad I was that I was not sitting in one of those seats.

We took off and our section of business class was not offered another drink of anything for about one and a half hours. The business class sections forward and aft of our section had been served promptly and after complaining to a cabin crew member about the wait she apologised and agreed our section had been ignored and that had been a mistake as the cabin crew did not know the aircraft and would I like to see the cabin manager which I declined. I was trying to enjoy my very expensive business class journey not paid for by my affluent kids or by my company but by my 40 years of hard graft and thrift! I had no desire to lock horns with a cabin manager.

As ours was a 1.00pm flight it did not seem unreasonable to expect that lunch would be served shortly after take-off. A meal was not served to us for 5 hours after take-off. There was a forty minute wait between each course and my choice of pollock was miniscule in portion size and virtually inedible being barely warm and the broccoli undercooked and hard.
We were offered no further food or drink until breakfast. I had to ring for water on four separate occasions. What happened to dinner? We were on a 17 hour Dreamliner flight. Surely there should have been lunch, dinner and breakfast.

The cabin crew did not routinely pass through our section asking if we needed anything. When I rang for more water I was told my bottle would be refilled. On other business class flights by other carriers when I have asked for water I have been brought a fresh bottle of water, not had my old bottle refilled by water from the aeroplane tanks. From a customer service perspective this is the worst travel experience I have had, and I have had hundreds, a lot in business class. The service we received today was worse than the worst of economy flights I have experienced.

These are Paul Fisk's notes made in Perth.

"What has happened to QANTAS? After the welcome drink nothing more was offered for two hours. Staff seemed confused and chaotic. Food of poor standard. Staff talked a lot to other complaining customers, presumably to curry favour with them in an attempt at hiding their incompetence. They told us they were new to the aeroplane and they did not seem to know where anything was and dodged around a lot but not actually doing much for the passengers. Rows 10, 11 and 12, we were 11, were just overlooked in favour of further back passengers.

We made these notes because we did not want to start our holiday in Australia with a confrontation neither did we want to spend time debating the details either in the airport or at your offices (if there are any), we had a holiday to get on with.

Little did we realise there would be more to come!

Our internal flights were very good, especially Darwin to Alice Springs and the Brisbane to Singapore leg where the very efficient, friendly and pleasant cabin manageress, Anne, together with her staff gave us a proper business class flight experience.

We eventually travelled home from Singapore to Heathrow.

We arrived at Changi Airport only to find out our flight had been delayed by 4.5 hours to 4.30am. Fortunately the QANTAS business lounge at Changi is very pleasant and the staff anxious to ensure our comfort and welfare.
We were told the flight was delayed because of a technical fault on the aircraft but a replacement aircraft had been brought into service and was on its way from Sydney.

We eventually boarded and took off, it was, in fact, later than 4.30 am. The aeroplane, we guess, was an older model, we were upstairs, very spacious and comfortable and in fact better than the Dreamliner.

One of us ate, one did not, who really wants lamb stew when your body clock is at 6.00am?
The service once more, as on the Dreamliner, was poor. There was no hot breakfast as the chillers were not working, another technical fault which apparently they could not fix before leaving Sydney. Our other points are quite niggly but the facial tissues in two toilets ran out and were not replaced, I do not expect to have to find staff to ask for this to be done in business class, also for some reason the aeroplane blinds were down for the whole 14 hour journey, this I can understand when people are sleeping but the last five hours were in daylight!

It has occurred to us, but this may only be a passing coincidence, that all of our flights which were good were staffed by Australian cabin crew but our two poor flights were predominantly staffed by UK crew, is there a training issue here possibly?

You will see that we are not happy with QANTAS but obviously there is no point in writing a letter of complaint without an objective. Ours is twofold, firstly we would like a letter of apology and explanation, and secondly we want some financial redress. Considering an outlay of £9, 290 we are of the opinion that we should each be reimbursed £1, 000 as compensation for a lack of service commensurate with a business class ticket.

We look forward to your prompt response.

Yours faithfully

Paul and Janet Fisk

‎1.‎ More than 20 years I'm with Flight point ‎
‎2.‎ When I joint Qantas 4103899 Qantas Advertised on each statement that my ‎points are for life time which never Expire. ‎
‎3.‎ Never was Compulsory time given to buy an item to collect points.‎
‎4.‎ If there $1 for = one point, why Woolworth transferring of my 2000 points ‎
Only 870 points. it was always $1 = one point and transfer 2000 points.‎
‎5.‎ Qantas wiping off people points is part of scam, misleading the Customers ‎and is called Stealing .‎
Based on wrong impression given that all points were for life time and never ‎will
Expire. ‎
‎ ‎
My action;‎
A.‎ If Qantas refuse to give back my 176600 points, I will publish your decision ‎in the media I will let Customer to know about Qantas Trick, Scam, ‎misleading the Customers.Stealing So it will be very effective on your Airline ‎business.‎
B.‎ I will take legal action. Forwarding to the court, I spent $176600 and you ‎
Stealing my money .‎
‎ Thank you
Ravil Radvili

Today I witnessed how bad some Qantas staff are getting. My wife and I were taking 2 relatives to catch a flight to Sydney from Perth, a connecting flight to the US, and both requiring wheel chairs which were booked with Qantas. One was an elderly cancer patient and was having difficulty at the time so my wife attempted to get a wheel chair prior to proceeding to check in, but was suddenly rudely confronted by a Qantas staff member who gave her a dressing down in front of everyone, questioned her regarding her understanding of protocol and that she could not get the wheel chairs untill checkin. When my wife told her she didn't need to be so rude and confronting about it and speak in that manner, the lady abused her power and threatened to send us to a longer line. Eventually we were allowed to get through to checkin with one of the wheel chairs but the experience was very unpleasant and demeaning. It would have been far nicer for that lady to ask if we needed help and then helped us rather than be downright rude and confronting. The bottom line was that that staff member threatened to send an elderly passenger with cancer in a wheel chair to the back of a long line just because my wife questioned her rudness. We spoke to the supervisor but he appeared to be busy and uninterested and was dismisive. Fortunately the young lady at check-in was very helpful. I have not personally travelled with Qantas for a while but can now understand why they have so many bad reviews.

On 28 th August 2018 I took the aeroplane, details are above, from Sydney International Airport to Fort Worth Airport, Dallas. Halfway through the trip the
Captain announced that we have to return back to Sydney because of a mechanical
problem that could well jeopardize safety. After waiting for more than 2 hours
at Qantas lounge we were advised that the repair process was more complicated than expected and, therefore, we have to wait till the following day to continue the journey.
I ended up at Travel Lodge at Sydney Airport .As it happened, we missed the shuttle bus as that left before 9 AM so that I had to take a taxi to the Airport to catch the flight to Fort Worth, Dallas, on 29th August and allowing for a reasonable (3 hours )"breathing space" .
As a result of more than one delay during the way, I reached La Guardi Airport, NY,
late ad my suitcase was not found .I reached Sheraton hotel, Times Square, NY
at 1 AM on 30th August 2018 paying extra money for the unexpected delay of booking on 28th August .
I do not intend to claim for the extra expenditure which I endured .But, in view of the fact that this whole saga was not my fault and that I was physically at the aeroplane when it took off on 28th August, I strongly feel that I should be compensated by Flight Credit points (for the 28th August flight). I feel that my request is reasonable especially considering the associated physical and psychological trauma associated with the delays and leaving us till 10 PM in the cold and wendy weather waiting for a transport.

Qantas has said it cannot redeem the credits that were allocated to us post a traumatic accident that caused me to have to stay longer in Sth Africa unless it is used on an international flight and then on at the last phone call only if it is used to/from Johannesburg. The qantas staff member said we were given a lot of misinformation during previous calls that week. We were given a letter stating we had credit and the numbers for myself and my husband. No where in the letter does it state we have to use these credits to fly to/from Johannesburg., or only on an international flight. We weren't told this when we rang this week until the last call.
We were going to use the credits domestically and contacted Qantas to find out the $amount for credit, we were given two rebook/credit numbers and a dollar amount that we could reclaim on flights, also the $80 administration fee for both of us waived.The last phone call out of about 5 calls we were told we had to use the credit on a Johannesburg flight. we spent hours waiting on hold. Now I can't contact qantas today as lines are busy and no call back option was offered. I have found the qantas letter dated 28/11/17 and as I said, no mention of credit to be used ONLY on a Johannesburg flight, an international flight...not that I can see...Can Qantas please explain why we are being denied the credits for flights. This will be brought up with FairTrade and our insurance company.I expect a timely reply and phone Qantas Customer Care Ref No [protected].pdf

We have made an online ticket booking via your online website by choosing the option "Book Now, Pay Later"
We have decided to take up this option as our travelling date would be in early December ie exact date 12 December 2018. We were totally impressed with the option provided by Qantas and in the terms and condition mentioned that you can pay a holding guarantee of SGD25 per person for eligible Qantas fares and enjoy the freedom of paying the rest closer to your departure date.
On 12 August we made an online booking ticket option (booking reference TEIU 5S) there was a notification requesting us to make full payment by 11.59 pm 14 August 2018 or the booking will be cancelled therefore we checked our departure date which was 12 December to make sure we key in the correct date and then we made a phone to your call centre asking them to clarify why we have to make full payment on 14 August whilst our departure date is in December. The lady on the other end informed us that the full payment was actually referring to the holding amount of SGD25. After the clarification we proceed with the booking and this message appeared again that we need to make full payment on 14 August 2018. We made another phone call to your call centre and the same reply was given to us saying that the full payment is referring to the holding fee amount
We were shocked when we received an e mail on 15 August 2018 informing us that Qantas have not received full payment on the 14th August 2018 and our booking has been cancelled and the holding guarantee forfeited.
It does not make sense that our departure date is in December and we have to make payment two days after our holding guarantee. We might as well make payment on the day we made the online booking. We made a phone call yesterday to call centre again and this time they told us that we have to make full payment by 14 August 2018. The explanation given is unacceptable whilst we have clarified earlier with two of the call centre staff.
I was made to understand that there is a voice recording on this phone calls which you can retrieve and listen to the conversation.
Your statement given in your terms and conditions is very misleading and the explanation given by your call centre staff contradicts on the statement clarification.
We are very disappointed in the way this matter was handled and coming from QANTAS a big name in the industry. The other customers should also be made aware of this misleading statements and these type of service should not even be offered to your customers!. VERY MISLEADING! We will make sure we will advise our family and friends and post it on social media of what has just happened…
I am copying this mail to the Online Consumers Association of Singapore for their assessment and further action!..

Hi
On the 8th of August I flew into Brisbane on Emirates first class from Nice, my connecting flight was with QF 1752 booking ref: V3WNYI to Cairns at 9.50am on the Wednesday morning.
As I am a Gold card holder with Emirates I have extra luggage allowance so when I checked in at Nice all was ok with my luggage and they were tagged all the way to Cairns but as you know I had to get them in Brisbane and re-check them at the Domestic counter
I proceeded to the counter and showed my passport, I then was asked by the lady if I had changed my existing booking in which I said no. Then was told quite abruptly to stand aside for 10 minutes until it was sorted out with no explanation
After 10 minutes I was then told to come over, I proceeded to put my luggage on the stand and I politely asked if it was possible to have a window seat to which I had no response. I asked again and was told "I heard you" !
Then I was told I had excess luggage, I explained I had come all the way from Nice and was in transit so didn't have to pay the excess. Once again I was spoken to in a very rude tone and was told I had to pay. I responded by saying I don't like the way you are talking to me can I speak to your manager, she said ok and basically didn't really care
I stood at the desk for another 10 minutes being ignored then was told I've just spoke to check-in they will waiver it
I am absolutely disgusted in the way I was treated, from the minute I got to the desk I was spoken to like a dog! the lady was VERY abrupt and not just to myself but while I was at the desk for 10 minutes I witnessed her being the same with another passenger
I travel a lot and have never experienced this before and can be honest it has totally put me off travelling with Qantas ever again
I will be always lodging a complaint to Emirates as they are who I booked through and they need to know that this is how their passengers are treated even when they purchase a first class ticket at a very high price
Yours Sincerely
Emma Woodcock

Re
Qantas Airways Booking Reference
JIWG6Q
ebookers Booking Reference
4MP6Y4
Please note due the 1.5 hrs delay by quantas for the schedule below I missed my connecting flight to Udon Thani and had to book a hotel at the airport and rebook another flight the next day and incurred charges which were not of my making.
To make matters worst both the onboard and ground Quatas staff were very unhelpful, it seems that the default position at Quatas is to palm the customer off to another member of staff and smile.
The Quatas ground staff lied to me telling I will be able to catch my connecting flight and did not offer any help.
Regards
Dr P Ramluggun

I am a very loyal Qantas Gold customer but have been astounded by the very poor frontline customer service which is not only due to the apparent lack of training of these staff but exacerbated by Qantas policy. Below is an overview starting from the most recent.
1. I booked a flight from Cairns to Tokyo leaving on July 16. The Qantas app stated "relax for 1 hour in Sydney Business lounge". On Saturday July 14, I checked the flights and found there was exactly one hour from domestic arrival to international departure. I rang and spoke to Virginia explaining that an hour was a bit tight because of transfers. I asked to change to an earlier flight to save any hassles and was refused unless I paid a change fee. I explained that I had no real desire to get to Sydney earlier and sit in the airport as Cairns was much nicer and I only wanted to change to avoid any delays. She refused and she confirmed that Qantas would accept responsibility (please review the voice recording). What happened was the Cairns flight was delayed, we had to be rushed across to International with the flight waiting for us and of course, it took and day and a half before our luggage arrived. This all could have been avoided if some logic was applied.
Email Centre at Qantas is the worst I have ever dealt with and I'm happy to supply SR numbers if required. In a nutshell, the staff need to be trained to read the emails.
Recently I sent an email on how one is notified when a double status promotion becomes available. I received a standard email stating how to claim double status points I wrote back asking them to actually read my email. The next email did address my query.
In Feb and March, I was querying some double status points and the responses from the email center was unbelievable! After 8 emails, and eventually speaking with Sean a manager, it was resolved. During the emails, I was referred to at least 2 times as 'Mr" even though the emails referred to myself and my husband. I did highlight the mistake the first time and then again I was addressed as Mr. There were broken promises when I was advised that my issue would be escalated to a manager and the very next response was the standard how to claim double status points. It was extremely frustrating and annoying when the frontline don't even bother to read an email and provide standard responses.
I had a very poor experience with a staff member at check in at the priority counter in Sydney and did file a complaint. In a nutshell, we were questioned on why we came to her counter and cautioned on having overweight luggage - one of our bags weighed 23.5 kg . We are gold customers and this was nowhere near our allowance but she made us feel intimidated. Unacceptable customer service.
In 2016, we booked a flight from Adelaide to Amsterdam. This was again done on line through Qantas. It allowed a 90 min transfer in Heathrow. The customer service at Adelaide airport said that this was too short and that we would probably make it but our luggage may not. This is exactly what happened and again we were without luggage after 36 hours of flying. In 2017, we had another issue of lost luggage when we flew to Fiji
In summary, Qantas needs to look at transfer time between flights to allow for some minimal delays. I only book on line directly through Qantas and should not have to double check that the nominated flight has enough transfer time. It is very poor customer service that there is not enough time allowed and causing luggage to be lost
Secondly, the frontline customer service needs to apply some logic and in particular
read the emails, address the particular issue, and keep promises.

Qantas has the worst customer service anyone could imagine. I cant believe how incompetent & how badly Qantas treat its Platinum Frequent fliers ...They stuff up the bookings their staff make, keep me on the phone for 4 hours back and forth and then book the wrong flights, the wrong fare type & then want to charge more to change hundreds more to fix their stuff ups which was a confirmed deal. The staff refuse you put you through or tell you how to get in touch with someone senior in order to cover up their horrendous stuff ups and so I cancelled all the flights due to their gross negligence and incompetence. The incompetence and appalling customer service is disgraceful which can be seen in numerous complaints to consumer affairs and on trip adviser show how bad they are.
Qantas are losing customers regularly with their appalling dismal approach to their Platinum and Gold Frequent fliers.
Their staff are hidden and protected from their negligence and treat customers like dirt as they know its so hard for anyone to find out anything so they almost never get found out and reprimanded or dismissed for their appalling behavior and conduct

I have had numerous issues with qantas frequent flyer programme over the last 12 months:
I have been unable to log into check my ff points. Despite numerous phone calls and attempts at logging in to check these points, I have been unsuccessful. Luckily, on yet another attempt, I finally managed to get a customer service agent to look into my account - she discovered that my card number had been linked to another person's email address. Consequently, I hadn't received any emails from qantas for over a year.
The issue was rectified but only after another debacle. I am preparing to travel to hong kong with daughter, but was unable to activate qantas cash card - my card was sent to me with one number on the card (6248863) and a different number on the accompanying paperwork - upon which the card was attached ([protected]). It took over 30 minutes with a customer service agent to determine which number was the correct one.
In the year long saga, now able to log on to my account, I have discovered that I have lost over 29, 000 points. I'd like to have these points reinstated as at no point did I receive an email or notification to say these points were about to expire.
Please advise as to how to proceed.
Many thanks, rosetta palumbo

My complaint is about the Qantas Frequent Flyer programme, the unexpected cancellation of my 93, 788 frequent flyer points, and the programme representative I spoke with this morning UK Time, who terminated the call without notice when I asked to speak with a supervisor. I did this when it became obvious she lacked the knowledge or authority to respond with anything except a scripted repetition of the "rules".

When I joined the Frequent Flyer Programme I was told that the points accrued would never expire. My last flight using a One World airline was 11 February 2016. Although I did fly in August 2016, it was not possible to book a One World airline at the last minute.

On 27 August 2017 - note that is over 18 months after my last One World flight - I received an email offering 25% off an opportunity to use my points. There was no indication that the points were near expiry. That is the last communique I received from Qantas.

Between August 2016 and April 2018, I was too busy with work to fly. I planned to use my points in the summer of 2018 on a well-deserved holiday. When I looked into what I could use the points for in early May 2018, I discovered my points had been cancelled. I also had some issues accessing my account, which initially was indicated as ‘closed'. By whom and on what authority? Certainly not mine.

In response, to the loss of points I sent a complaint via your online complaint form. The reference number is [protected]. After 7 days I received an email reply that stated the points earned would not expire as long as there was activity every 18 months. This is not what I was told when I signed up, nor was any reminder or other indication of the points' potential expiry provided at sign up or at any time since. As noted above, the programme was still making offers to use the points after the 18-month period had passed.

During a call earlier today to try to resolve this matter through the Frequent Flyer Programme, I had a rather frustrating discussion about what I was told and what I was notified about and when, during which the programme representative insisted that I had been told about the 18-month requirement and that I had received a notice of expiry. Neither is true, and her presumption of knowledge she could not possibly have was offensive. I repeatedly told her neither had occurred, then I asked her if the 18-month period was in fact a requirement, why was I being solicited to use the points after that time was passed? It was at this point, when she failed to answer my question with anything but a repetition of the "rules", that I requested to speak with someone with more knowledge. She then terminated the call without additional response.

This is unacceptable. I want my points restored in full immediately, at a minimum.

To who it may concern

I would like to make a complaint about several of your staff members
Lead member
Russell Cord-Udy

Russell came on a tour with my company
(Bums On Seats Tours) Adelaide SA
He booked with other staff members for a trip to the Barossa may 4th 2018 thru (Viator)

I wasn't going to say anything as we have many airline staff use us and qantas staff ride free on our tours.

However I have received a 3 page complaint via Viator from him.

I am happy to supply his ranting in full if you require to read it?

I have my own complaints about this staff member and some of his guests

Firstly he came aboard hungover from the night before and was quite disturbing to our tour and other guests constantly talking loud over my narration of Adelaide and surrounding areas.

He wasn't happy with me not playing music for his apparent birthday party with his friends. We are not a party bus and others onboard was interested in what I had to say, but not him.

Some other things happened during the day of which he was not happy about. Petty if you ask me but you may read them in his complaint about me.

He has called for a full refund and for me to be removed from Viator booking site.
Which he will NOT be getting

My main complaint about him and other staff members is that on the trip home they were all talking about qantas and existing staff..

They talked about taking wine home from the airline because they couldn't bear the fact that they had to pour it down the sink at the end of every flight?

They talked about pilots flying your planes while under the influence of alcohol

They talked and named staff that they thought was funny about a staff member that goes around sniffing the passengers seats after they left the plane?

Not good in front of my other guests ?

And they talk about a staff member that apparently is crazy and suffers from stress and other problems and that one had to work with her because no one else would..

One lady that thought she was funny? Laughing load and a screaming laugh that was upsetting two other guests onboard and when I asked them nicely to please keep the screaming down a little they began to be a total [censored].

I feel they left me with a very bad impression of qantas staff and wondered who was flying and staffing these airlines.

I have video and audio from the onboard bus during the day and will supply this to my lawyer in my defence to his complaint to Viator about me.

Some of these staff I believe came from Jetstar to work for qantas as one of the ladies still worked with Jetstar?

Please let me know what you will do about this?

You may contact me on
[protected]
[protected]@bumsonseats.com.au

I await your reply

Paul

Recently when reviewing our travel arrangements for our trip to Japan in July/Aug.2018 my wife realised that she had booked a return connecting flight from Cairns to Townsville on the incorrect date.
Unperturbed she methodically accessed the Qantas booking system and made the necessary amendments.
She then proceeded to print off the amended E-Ticket itinerary.
At no time did she contact a Qantas employee or booking agent but managed the whole process independent.
The amendment was also 3 months in advance of the travel time so there be no passenger disruption etc.
Given the above circumstances and before approaching the Airline Customer Advocate or Ombudsman would you please provide your justification for charging my wife $90.00 + GST for each ticket when no Qantas staff or personnel were involved and my wife then had to print off the new E-Tickets
Regards
Neil F Carter [protected]

When I boarded my flight from Sydney to Melbourne, we receive food in the aircraft, so I thought ... however the only food offered was a chicken toastie, being a vegetarian and being offered a apple instead is not enough.
As commented by the passenger beside me being vegetarian is not a new thing an apple is not a substitute for a meal and for a full flight after school holidays it is not good enough.
For a well established airline I am disappointed in their effort to accommodate for all of their passengers,
Quantas get with the times.

My husband and I prefer flying Qantas and have been doing so for many years.

The beautiful creamy ice cream as desserts used to be a bit of a highlight of our trips. But o dear, someone at Qantas decided they to save money and changed to a cheap ice pop warm day kiddies dessert! What a disappointment!
We've been flying monthly between Sydney and Perth and just can't believe we have been offered this ice pop on every flight! Qantas must be saving big bucks because these ice pops are not a favourite with the passengers.

Please, please, bring back the beautiful creamy ice creams and get rid of those horrid sugar icy pops!

I am so very disappointed with Qantas
Since August I have travelled to Cambodia via Bangkok with Qantas
Each time I had delays over 1 to 11/2 hours out of Sydney. This meant I missed my connecting flight it was put in a different scheduled flight than what was on my ticket
My bags were lost in both occasions and I didn't not get delivery of my bag until the next day. This current trip I am not sure if I will get my bag at all
Prior to using Qantas I flew with Singapore airlines about 8 times and never had any problems.
It's hard enough to work in the third world but these types of interruptions and lack of service just makes life that much more difficult. The staff on the ground and also on the plane showed very little concern for my difficult situation
I would like to support Qantas as an Australian but this level of service is just not acceptable
I will be taking the appropriate legal action to recover my Loss in time and the distress these experiences has caused if I do not get a satisfactory compensation from Qantas.
Please reply urgently

Dear Sir/Madam:
I am writing to share my very unsatisfactory experience with Qantas. I flew SEA-LAX-MEL-Canberra-Brisbane-LAX-SEA. SEA-LAX (AA-6078) March 16, LAX-MEL (QF-96, Business) March 16, MEL-CBR (QF-0804) March 20, CBR-BNE (QF-1550), March 20, BNE-LAX (QF-15, Business), March 24, LAX-SEA (AS-531), March 24.

1. I called the Qantas to request to put in my Alaska frequent flier number in my Qantas reservation. The customer service representative replied that Qantas can put only Qantas frequent flier number. I told the representative that Alaska Air website says to call Qantas to put in Alaska frequent flier number. The customer service representative replied "I work for Qantas and I know and you do not work for Qantas." I was shocked but thanked the customer service agent and finished the call. When Boarding QF96 at LAX, I asked and the customer service representative gladly put Alaska frequent flier number.

2. The flight QF-15 arrived LAX about 90 minutes late and I missed my connection to Seattle. Qantas did nothing to re-book me with another flight or even attempted to help. They simply told me that Qantas is not responsible and I need to go to Alaska. I mentioned that Qantas printed boarding pass for this Alaska flight and tagged my luggage to Seattle, but Qantas representative was not helpful. Alaska refused to change my ticket and said that it was Qantas' responsibility. Finally, I could find seat to Seattle from John Wayne Airport (SNA - about 75 KM south of LAX). I paid US $131.05 for taxi to SNA and Alaska charged US $192.76 to rebook my flight to Seattle. The late arrival and Qantas no-cooperation costed me US$323.81. Needless to say about the inconvenience and other expenses.

3. When I got my suitcase, it was damaged. I was in a rush to make to the SEA flight and ran to Alaska terminal. It was the brand new suitcase and I have attached a photo of the damaged suitcase.

I am sure that Qantas strive for outstanding service; however this entire experience was less than satisfactory. Additionally, I may add that on BNE-LAX flight I felt that I did not receive the same level of service as others.

Thank you,
Dr. Naval Agarwal
Technical Fellow
The Boeing Company
[protected]@comcast.net
Phone: [protected]

I left Cleveland, Ohio for a 3 1/2 week vacation to NZ on Feb. 9th . Flew from Cleveland to Texas, Texas to Sydney and Sydney to Wellington. A 5 hour flight delay in Sydney with a full plane was the beginning of the problems . No one in Sydney could get their story straight as to why the delay and promises almost every hour that went by and Qantas staff could not even look passengers in the eye with the truth. The truth was there was no crew So they finally called a crew in from Auckland and at first only 3 crew members so they had another delay to obviously get more crew members. Finally after nearly 5 hours we boarded the cram packed flight. Very uncomfortable for all of us, myself I could even sit facing forward due to the seat in front of me leaning back. Food, forget it, how could you possibly eat sitting sideways? But that wasn't the worst of it.
As we departed the plane and left customs we went to baggage where there was a pile of rugby equipment and bags and then the announcement. Basically the loudspeaker announcement informed the passengers of my flight 161 arriving from Sydney that if our luggage was not on the luggage cart we would not have it . The luggage wasn't lost, Qantas just decided it was more important to get the rugby luggage to Wellington, the rest of us, ( about 80 ) would not be getting our luggage at that time. When was anyone's guess. Then we were told we could either wait for someone to hand us a form to submit for luggage or we could send the form via email. I chose to send email via email because I could clearly see that waiting to get a form, filling it out and handing it in was going to take a while. I also had a friend who was the host for my trip at her bed and breakfast was waiting the 4 plus hours for me to arrive.
I left the airport with my carry on luggage which had 2 changes of clothing and 2 days worth of medication. I am disabled and need that medication. I have never waited more than 24 hours for luggage when traveling. In my luggage that was " lost" I had packed clothing I had someone make for my trip, new clothing, and specific items I would need for things I had wanted to do. None of which I could easily replace. My first week was spent obtaining medicine from Dr. in NZ, and scouring thrift shops for clothing as well as walking up and down the street to see if Qantas delivered my luggage by mistake to the wrong address, I digress.
Within 24 hours I found the form to submit for so called lost luggage. The tags on my luggage clearly had my name, where I was from and where I was going. On the inside of my luggage clearly was a paper sitting right on top with the same information as was the lost luggage form. We also called Qantas baggage. A Ester answered and asked us to call back on mobile number she supplied within 5 minutes. We did and a message on that mobile number said mailbox was full. Ester had our number but never called us. We called every day with exception of 2 days looking for my luggage. Finally four days before I was to return home we got ahold of a live person named MaryGrace. MaryGrace knew exactly where my luggage was, described it perfectly to me, knew my name from the tag and said she had been on vacation and gotten back a week earlier. When MaryGrace got to her office she saw my bag and asked about why it was there, no one knew. I was leaving in 4 days! I had been looking for 3 weeks. All of the things I had planned to do on this once in a lifetime trip would not happen because I did not have the clothes I needed and had to spend time looking for anything I could find to wear besides the same two pairs of slacks and same blouses. I found things in thrift shops because I didn't want to use all the money I had brought for other things that we had planned to do. No makeup, no sleepwear, no medicine, no gifts I had brought for my friend and her family, no dresses, no beautiful clothes I had taken such care to bring. Working with no time off through the year so I could take this trip and saving all I could for the adventure down the drain.
I was told that my baggage would be at the baggage check when I went to the airport for my return trip. Surprise it was not. The lady at that baggage check was rude and only on insistence did she go to a manager for help in locating it. Finally it was located. I was able to sit on the floor and hand my friend her gifts as she saw all the things I had brought that the airline Qantas neglected to pick up the phone and at least told me they had. The manager of customer service Michael Zear (sp)? was the first and only person that was polite and helpful. Thankyou Michael He was helpful and understanding and the first example from Qantas of some kind of decency. He did escort me to the lounge where I was within minutes loaded onto my flight and he did upgrade the first leg of my flight home from Wellington to Sydney but that was the shortest flight and by that time I didn't much appreciate the gesture because I had lost so much and had been so annoyed, frustrated and treated so rudely by Qantas. He also came on board with a pass to the business lounge in Sydney, very nice but did not make up for the trip this far.
From Sydney to Dallas Ft Worth the flight was packed. 14 hours of discomfort. The final straw for me was that the passengers in front of me had 2 children who were crying and parents fighting and whinning about everything. They paid for 2 seats and because of their constant complaining before the plane even took off they were easily accomodated and ended up with not 2 seats but 5 total. Then they complained about the food. Presto, another accomadation made. The wife had the seat with the most leg room of all seats and again the plane was filled, no empty seats except theirs. The wife was directly in front of me and wanted to lay her seat back as far as it would go. No comfort for me at all. The flight attendant came with water and promptly dropped 2 bottles on my chest. That did it! What next. Well unfortunately it doesn't end there. Arrived in Dallas Fort worth with only a short layover, in fact taking customs into consideration and the size of the airport which I had to go clear across the airport and take 2 trains it was barely enough time. I went to the customer service desk and asked them for help getting there. I was supposed to have a wheelchair due to my disability. None showed up. I asked for help and I was told that I would make the plane, they would call and say I was on my way. Got a ride, the driver stopped three times said I worried to much. Yup, I missed the plane . Waited about 5 hours for the next plane. Arrived in Cleveland at midnight, missed my ride, fortunately found my luggage in a office, stayed in a hotel, lost my passport somewhere or it was stolen as well as my drivers license and finally got home the next day. I think Qantas owes me a trip to see if they can get it right. I would love to go back to New Zealand and do the trip as I dreamt about without Qantas nightmare!
Cleveland flight AA 1426/09 Feb. 9 to Dallas Ft. Worth
Dallas Ft worth to Sydney QF8/09
Sydney to Wellington QF 161/11

Return : March 6, 2018
Wellington DFW QF7
Sydney QF162
Cleveland AA2208