Qantas Airways’s earns a 1.2-star rating from 365 reviews, showing that the majority of passengers are dissatisfied with their flights.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
qantas airlines-unreliable airline
Well, we all have our story to tell and unfortunately my one is no different from any other unsatisfied customer of QANTAS AIRLINES...whether it be FF member or not! I am a first time traveller with Qantas and was appauled o find that i had to wait at SYDNEY AIRPORT AUSTRALIA FOR 7hours for AIRCRAFT TO ARRIVE at 10pm in transit with 2 young infants and appauled at the lack of help given by the Service Staff offered in the waiting lounge at HEATHROW airport who then left me stranded by QANTAS with 2 infants again given no altermatum given a connecting flight to MADRID with IBERIA AIRLINES because there was no direct connect flight out to LYON airport in france ON QANTAS due to DELAYS again in aircraft arriving on shedule because they say due to busy traffic on the way over WHICH IS A LOAD OF [censored]! my foot! and given no choice but to take the connecting flight on IBERIA AIRCRAFT whom the Customer Service assistance in the LOUNGE AREA were amongst the WORST to offer assistance to MOTHERS TRAVELLING ALONE WITH children to provide or offer any help or assistance at all because they say ITS NOT THEIR JOB TOO AND THAT THEY CANT HELP TO ASSIST AT ALL? AND THEY JUST COULDNT CARE LESS MOTHERS OUT THERE WHO ARE READING THIS COMPLAINT SOOOOO BEWARE ALSO OF IBERIAN AIRLINES! WHILE i informed their staff at the waiting lounge that i had a disability with sight as vision impaired so needed SPECIAL ASSISTANCE TO HELP ME FIND MY WAY TO THE NEXT GATE and they just said THEY COULDNT HELP ME! IT WAS NOT THEIR JOB! AND SO THEY JUST DIDNT GIVE A HOOT TO LODGE IT ON THE COMPUTER THAT I NEEDED SPECIAL ASSISTANCE which was what they were required to do and DIDNT...SO after fuming for half an hour i insited they tell me what gate i was boarding at and they finally told me GATE 8 so had to wait another 4 hours until i boarded again! so i made my way to the boarding gate which was a good 5 mins to walk to with 2 children, 1 was 3years old and a 7month old baby who after 2 whole days of DELAY DELAY were sooo worn out and tired that i had to practically drap my baby to the gate fast asleep and kicking a tantrum with my luggage in the other hand trying to balance out the baby tooo might i add ALONE! and BLOODY ANGRY TOOO sooo . once i got to the gate, the staff told me that there was a delay with the airline which meant i was going to miss my connecting flight to LYON FROM MADRID, which just took the cup as i have now made a world record of travelling alone BLIND, NO SPECIAL ASSISTANCE, TRAVELLING WITH 2 INFANTS ALONE and stranded in MADRID for the night til the next available flight out from MADRID TO LYON. how shocking and utterly disgusted i was to even have taken all this crap from just ONE UNRELIABLE AND UNTRUSTED AIRLINE! NEVER NEVER NEVER AGAIN QANTAS will i even recommend your airline to family or friends to travel internationally or nationally as you are showm to be INCOMPETENT TO PERFORM AND MEET DEADLINES. you all disgust me and never again will i ever travel with you again. I HOPE IN ALL DUE RESPECT THAT SOMEONE WITH HIGHER AUTHORITY SUES YOUR BLOODY ###! stuff your bloody FREQUENT FLYER MEMBERSHIP AS THEY DOES NOT HOLD ANY BLOODY SECURITY FOR ANYONE TRAVELLING ON YOUR AIRLINE KOS ALL THEIR GOING TO GET IS ANOTHER DISAPPOINTED FFLYER COMPLAINT OR OTHERWISE PUBLIC COMPLAINT MADE FROM MAD AND PISSED OFF PASSENGERS LIKE MYSELF! you idiots!
ground officer abuse of power
We flew as a family of four from Jakarta (one child is 3 y.o), QF 42 on Wednesday night 9 July, 11.00 pm local time. The plane was delayed for two hours due to injury of one of the staff, which was OK to us because their health and safety is important. Arrived at Sydney airport we had to do custom clearance and immigration check and by the time we have finished it was 11.00 am Sydney time. So we have missed the connecting flight that has left Sydney at 9.00 am. When we were waiting in the line at the international transfer, a Qantas officer approached us and pulled us off the line. She told us her colleague will look after us and just wait there. After 15 minutes no one came and we could not see the girl. So we asked another officer who then told us to go back in queue. At the counter, my husband handed the paper work etc. I did not know the officer re-booked us on 18.00 plane to Sydney (6-7 hours wait). I then went to a guy and asked for a ground manager as I did not want to bother the counter officer who was busy.
A guy took me to see her and I asked her is there any alternative for us as we have 3 years old. I told her it was Qantas that delayed the trip for two hours. Right on, she was so rude and blasted on me that Qantas has no responsibility whatsoever for stranded passengers and I should read the fine print on the tickets that as long as Qantas took us even at 12 o'clock at night, that's their responsibility. I said but it was not our fault, how about accommodation or meal voucher? She said no, it is not Qantas responsibility. Thank you for your rudeness, and I told her she is a f*** ###. She screamed, yelled, went psycho, and ordered the security guard to take the WHOLE family of the plane. I walked to the security guards at the security point who were stunt and blank, did not know what to do. She made herself a joke, chasing me, screaming at me, pointed her finger at me, told me I need to sit at the corner think the way I had spoken to her. I thought, this was not good if my whole family have to suffer so I said to her what I have to do, and she said she is not negotiable and that was her decision. I walked to her, she did not want to talk to me, screaming at me. At that time an officer approached me and I said to him that I wanted to talk to her to negotiate and what I need to do to put my family back on board. He said to me that she could not do that. I said thank you to him. Back to the security guard I told them that she has no right to take people off the plane. They were relieved and said that no one has the right to do that. The security people are so supportive (they saw how she treated me in front of their eyes) and advised me what to do, go to customer service and asked them alternative and meal voucher, chilled out. They informed me that the guy is actually higher position than her. By the way, hush hush, what you actually said to her? I told them I called her f*** ###, and they said, good on you.
This whole incident was regrettable and not necessary. Qantas is a good organisation, with committed staff who know how to respect and pay courtesy to people, and said the right thing when circumstances call. My complaint is related to the individual who has the position as the face of Qantas on the ground abusing of her power that she did not have and threatening the rest of the family not connected with the incident. I would have expected a simple answer like this:
Yes, I really apologize for the inconvenience, unfortunately, our plane is all fully booked, not only because of school holiday but also there is a world youth day. This is the best we could do for you, we can offer you is meal voucher, go to gate 13, customer service and tell them. It is all so simple and does not cost much to apologize on behalf of her employer who actually paid her wages unfortunately.
Her attitude is rude as a ground officer (manager?), no respect and courtesy. Too many of this incidents would have tarnished the reputation of Qantas. We were just stranded passengers, what would she like if we were terrorist?
terrible customer service
I booked a single ticket from the Qantas website for travel between LAX and Auckland on 8th June 08. This cost US$1261, which was paid for immediately on my debit card. I wasn't too happy at the thought of traveling with Qantas, as I have had problems with them in the past, but price governs much of our activities nowadays. The following day, having found a...
Read full review of Qantas Airways and 9 commentsQantas Airways Reviews 0
If you represent Qantas Airways, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Qantas Airways
Here is a guide on how to file a complaint with Qantas Airways on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Qantas Airways in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Qantas Airways.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint with Qantas Airways on ComplaintsBoard.com.
Overview of Qantas Airways complaint handling
-
Qantas Airways Contacts
-
Qantas Airways phone numbers131 313131 313Click up if you have successfully reached Qantas Airways by calling 131 313 phone number 7 7 users reported that they have successfully reached Qantas Airways by calling 131 313 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 131 313 phone number 10 10 users reported that they have UNsuccessfully reached Qantas Airways by calling 131 313 phone number14%Confidence scoreAustralia+1 (800) 227-4500+1 (800) 227-4500Click up if you have successfully reached Qantas Airways by calling +1 (800) 227-4500 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +1 (800) 227-4500 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +1 (800) 227-4500 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +1 (800) 227-4500 phone numberUSA, Canada & Mexico1800 556 1351800 556 135Click up if you have successfully reached Qantas Airways by calling 1800 556 135 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 1800 556 135 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 1800 556 135 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling 1800 556 135 phone numberIreland800 122 0337800 122 0337Click up if you have successfully reached Qantas Airways by calling 800 122 0337 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 800 122 0337 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 800 122 0337 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling 800 122 0337 phone numberArgentina800 892 3346800 892 3346Click up if you have successfully reached Qantas Airways by calling 800 892 3346 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 800 892 3346 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 800 892 3346 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling 800 892 3346 phone numberBrazil1800 1611 02671800 1611 0267Click up if you have successfully reached Qantas Airways by calling 1800 1611 0267 phone number 3 3 users reported that they have successfully reached Qantas Airways by calling 1800 1611 0267 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 1800 1611 0267 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling 1800 1611 0267 phone number50%Confidence scorePhilippines+44 845 774 7767+44 845 774 7767Click up if you have successfully reached Qantas Airways by calling +44 845 774 7767 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +44 845 774 7767 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +44 845 774 7767 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +44 845 774 7767 phone number33%Confidence scoreUnited Kingdom+64 800 808 767+64 800 808 767Click up if you have successfully reached Qantas Airways by calling +64 800 808 767 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +64 800 808 767 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +64 800 808 767 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +64 800 808 767 phone numberNew Zealand+43 15 877 771+43 15 877 771Click up if you have successfully reached Qantas Airways by calling +43 15 877 771 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +43 15 877 771 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +43 15 877 771 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +43 15 877 771 phone numberAustria+32 27 006 781+32 27 006 781Click up if you have successfully reached Qantas Airways by calling +32 27 006 781 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +32 27 006 781 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +32 27 006 781 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +32 27 006 781 phone numberBelgium+45 43 314 976+45 43 314 976Click up if you have successfully reached Qantas Airways by calling +45 43 314 976 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +45 43 314 976 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +45 43 314 976 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +45 43 314 976 phone numberDenmark+33 157 329 283+33 157 329 283Click up if you have successfully reached Qantas Airways by calling +33 157 329 283 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +33 157 329 283 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +33 157 329 283 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +33 157 329 283 phone number100%Confidence scoreFrance+49 692 9957 1421+49 692 9957 1421Click up if you have successfully reached Qantas Airways by calling +49 692 9957 1421 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +49 692 9957 1421 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +49 692 9957 1421 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +49 692 9957 1421 phone number100%Confidence scoreGermany+972 37 952 133+972 37 952 133Click up if you have successfully reached Qantas Airways by calling +972 37 952 133 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +972 37 952 133 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +972 37 952 133 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +972 37 952 133 phone numberIsrael+31 202 035 425+31 202 035 425Click up if you have successfully reached Qantas Airways by calling +31 202 035 425 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +31 202 035 425 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +31 202 035 425 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +31 202 035 425 phone numberNetherlands+47 23 024 649+47 23 024 649Click up if you have successfully reached Qantas Airways by calling +47 23 024 649 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +47 23 024 649 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +47 23 024 649 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +47 23 024 649 phone numberNorway+7 495 641 5121+7 495 641 5121Click up if you have successfully reached Qantas Airways by calling +7 495 641 5121 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +7 495 641 5121 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +7 495 641 5121 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +7 495 641 5121 phone numberRussia and CIS+34 915 421 572+34 915 421 572Click up if you have successfully reached Qantas Airways by calling +34 915 421 572 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +34 915 421 572 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +34 915 421 572 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +34 915 421 572 phone numberSpain & Portugal+46 859 366 382+46 859 366 382Click up if you have successfully reached Qantas Airways by calling +46 859 366 382 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +46 859 366 382 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +46 859 366 382 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +46 859 366 382 phone numberSweden+41 445 111 237+41 445 111 237Click up if you have successfully reached Qantas Airways by calling +41 445 111 237 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +41 445 111 237 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +41 445 111 237 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +41 445 111 237 phone numberSwitzerland & Italy+90 212 251 1315+90 212 251 1315Click up if you have successfully reached Qantas Airways by calling +90 212 251 1315 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +90 212 251 1315 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +90 212 251 1315 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +90 212 251 1315 phone numberTurkey+86 216 145 0188+86 216 145 0188Click up if you have successfully reached Qantas Airways by calling +86 216 145 0188 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +86 216 145 0188 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +86 216 145 0188 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +86 216 145 0188 phone numberChina+852 22 988 111+852 22 988 111Click up if you have successfully reached Qantas Airways by calling +852 22 988 111 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +852 22 988 111 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +852 22 988 111 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +852 22 988 111 phone numberHong Kong+91 226 111 1818+91 226 111 1818Click up if you have successfully reached Qantas Airways by calling +91 226 111 1818 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +91 226 111 1818 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +91 226 111 1818 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +91 226 111 1818 phone number100%Confidence scoreIndia+81 368 330 700+81 368 330 700Click up if you have successfully reached Qantas Airways by calling +81 368 330 700 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +81 368 330 700 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +81 368 330 700 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +81 368 330 700 phone numberJapan+60 327 133 911+60 327 133 911Click up if you have successfully reached Qantas Airways by calling +60 327 133 911 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +60 327 133 911 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +60 327 133 911 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +60 327 133 911 phone numberMalaysia+966 114 772 228+966 114 772 228Click up if you have successfully reached Qantas Airways by calling +966 114 772 228 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +966 114 772 228 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +966 114 772 228 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +966 114 772 228 phone numberSaudi Arabia+65 64 157 373+65 64 157 373Click up if you have successfully reached Qantas Airways by calling +65 64 157 373 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +65 64 157 373 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +65 64 157 373 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +65 64 157 373 phone numberSingapore+27 214 273 128+27 214 273 128Click up if you have successfully reached Qantas Airways by calling +27 214 273 128 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +27 214 273 128 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +27 214 273 128 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +27 214 273 128 phone number33%Confidence scoreSouth Africa+82 27 776 871+82 27 776 871Click up if you have successfully reached Qantas Airways by calling +82 27 776 871 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +82 27 776 871 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +82 27 776 871 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +82 27 776 871 phone numberSouth Korea+886 225 092 000+886 225 092 000Click up if you have successfully reached Qantas Airways by calling +886 225 092 000 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +886 225 092 000 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +886 225 092 000 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +886 225 092 000 phone number100%Confidence scoreTaiwan+66 26 326 611+66 26 326 611Click up if you have successfully reached Qantas Airways by calling +66 26 326 611 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +66 26 326 611 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +66 26 326 611 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +66 26 326 611 phone numberThailand+84 283 910 5373+84 283 910 5373Click up if you have successfully reached Qantas Airways by calling +84 283 910 5373 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +84 283 910 5373 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +84 283 910 5373 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +84 283 910 5373 phone numberVietnam+971 43 898 111+971 43 898 111Click up if you have successfully reached Qantas Airways by calling +971 43 898 111 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +971 43 898 111 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +971 43 898 111 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +971 43 898 111 phone numberUAE+56 228 179 500+56 228 179 500Click up if you have successfully reached Qantas Airways by calling +56 228 179 500 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +56 228 179 500 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +56 228 179 500 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +56 228 179 500 phone numberChile
-
Qantas Airways emailsinternalcustomercare@qantas.com.au100%Confidence score: 100%Supportregistry@qantas.com90%Confidence score: 90%
-
Qantas Airways address10 Bourke Road, Mascot, New South Wales, 2020, Australia
-
Qantas Airways social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Qantas Airways contacts
Recent comments about Qantas Airways company
Qantas
Eurowings
1 review
airBaltic
1 review
The Travel House
1 review
Flynas
65 reviews
Air Seychelles
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Your complaint makes no sense and appears to just be one long rant. its impossible to make sense of. Might i suggest some rudimentary schooling in english before complaining again, it might help people take you more seriously.