Menu
For Business Write a review File a complaint
Qantas Airways

Qantas Airways review: terrible customer service 9

R
Author of the review
2:38 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a single ticket from the Qantas website for travel between LAX and Auckland on 8th June 08. This cost US$1261, which was paid for immediately on my debit card. I wasn't too happy at the thought of traveling with Qantas, as I have had problems with them in the past, but price governs much of our activities nowadays. The following day, having found a considerably cheaper route, I decided to cancel the Qantas ticket. I had to contact their Australian office (there is no other option if you live in New Zealand). I was told the charge for canceling would be US300 and would take 2 weeks to be credited to my account. I waited for a month but no refund arrived. I tried to contact their Australian call center again on several occasions, but the waiting was never less than 15 minutes. After a month, I managed to get through after being on hold for 25 minutes, where the totally rude operator hung up within 10 seconds. I rang again, waited another 30 minutes before being told that I would have to speak to their US office at a time when they were awake (due to time differences). I duly rang again at 8am the following day, when I was eventually put through to the US office, only to be told that they were only beginning to process refunds from 5th MAY! Working on the Qantas timetable, that means I am unlikely to receive my refund (less their US$300) for 3 MONTHS. I wish I'd had the option to wait for 3 months before paying them. Never again, Qantas.

9 comments
Add a comment
M
M
Michael
Send a message
Jul 17, 2008 7:29 pm EDT

You do have the option to book and pay later (up to 1 week before you leave).

But make this your last time with Qantas, they are a terrible airline. Not worth the hassle

M
M
Matt
NZ
Send a message
Dec 09, 2008 10:42 pm EST

I travelled with qantas on the same route a few days later...I noticed that; closer to the time, there were better deals, but decided to travel with Qantas anyway.
I had to ring them, as I had a query, but hung up after an hour! I know what you mean when you say it's impossible to get through.
While their cabin crew were great, the only reason why I flew with Qantas was because of the way Air NZ was treating their chinese staff at the time that I booked. It was either that or Qantas and they seemed the lesser of the two evils.

C
C
christos32
Melbourne, AU
Send a message
Oct 16, 2011 4:44 am EDT

As a travel agent I can tell you that every airline can take up to 12 weeks to process a refund. However Qantas shouldn't have told you that the refund would be 2 weeks.

B
B
bwjones
NZ
Send a message
May 08, 2019 7:48 am EDT

Qantas have to have the worst customer service I have ever experienced.
Absolutely no responsibility taken for lack of communication and totally unwilling to help in any way, blaming travel agencies and claiming that the agency is the customer not the people traveling.
we will never fly with them again and will advise others not to do so.

P
P
Phil Abernathy
AU
Send a message
Oct 03, 2019 8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Even the complaint registration page does not work well!

P
P
Phil Abernathy
AU
Send a message
Oct 09, 2019 9:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Qantas website is one of the worst airline websites I have ever visited. I am a gold Qantas member and every time I make a booking there is something wrong and it also takes ages to load the pages and seat reservation page especially.

Please is this digital day and age...this is the heart of your business. Get it right!

P
P
penskate
AU
Send a message
Feb 01, 2020 3:16 pm EST

View 0 more photos
M
M
Margo hart
Brisbane, AU
Send a message
Aug 02, 2022 9:26 pm EDT

interrogated, threatened and humiliated by cabin supervisor for not having a mask when I had a medical face mask exemption . told I was infectious and a threat to staff , despite me being 100% healthy , told to cover my mouth with my hand for the entire flight . hostile crew and very discrimination against medical disabilities .

D
D
Darren Mckercher
US
Send a message
Sep 20, 2022 9:53 am EDT

On 01/09/2022 I was pre booked and paid for business class ticket from Karratha to Perth on flight QF1225 at 1700hrs, there was business class onboard the plane and I was given an economy class ticket. My business class ticket was given to someone else.

Please arraneg a refund.

More Qantas Airways reviews & complaints

Qantas Airways - escorted of the plane 5 mins before take off 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Qantas Airways - lost baggage
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Qantas Airways - qantas is a scam 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Qantas Airways - lies, deception and fraud.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Qantas Airways Contacts

  2. Qantas Airways phone numbers
    131 313
    131 313
    Click up if you have successfully reached Qantas Airways by calling 131 313 phone number 7 7 users reported that they have successfully reached Qantas Airways by calling 131 313 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 131 313 phone number 10 10 users reported that they have UNsuccessfully reached Qantas Airways by calling 131 313 phone number
    14%
    Confidence score
    Australia
    +1 (800) 227-4500
    +1 (800) 227-4500
    Click up if you have successfully reached Qantas Airways by calling +1 (800) 227-4500 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +1 (800) 227-4500 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +1 (800) 227-4500 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +1 (800) 227-4500 phone number
    USA, Canada & Mexico
    1800 556 135
    1800 556 135
    Click up if you have successfully reached Qantas Airways by calling 1800 556 135 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 1800 556 135 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 1800 556 135 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling 1800 556 135 phone number
    Ireland
    800 122 0337
    800 122 0337
    Click up if you have successfully reached Qantas Airways by calling 800 122 0337 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 800 122 0337 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 800 122 0337 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling 800 122 0337 phone number
    Argentina
    800 892 3346
    800 892 3346
    Click up if you have successfully reached Qantas Airways by calling 800 892 3346 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 800 892 3346 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 800 892 3346 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling 800 892 3346 phone number
    Brazil
    1800 1611 0267
    1800 1611 0267
    Click up if you have successfully reached Qantas Airways by calling 1800 1611 0267 phone number 3 3 users reported that they have successfully reached Qantas Airways by calling 1800 1611 0267 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 1800 1611 0267 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling 1800 1611 0267 phone number
    50%
    Confidence score
    Philippines
    +44 845 774 7767
    +44 845 774 7767
    Click up if you have successfully reached Qantas Airways by calling +44 845 774 7767 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +44 845 774 7767 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +44 845 774 7767 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +44 845 774 7767 phone number
    33%
    Confidence score
    United Kingdom
    +64 800 808 767
    +64 800 808 767
    Click up if you have successfully reached Qantas Airways by calling +64 800 808 767 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +64 800 808 767 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +64 800 808 767 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +64 800 808 767 phone number
    New Zealand
    +43 15 877 771
    +43 15 877 771
    Click up if you have successfully reached Qantas Airways by calling +43 15 877 771 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +43 15 877 771 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +43 15 877 771 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +43 15 877 771 phone number
    Austria
    +32 27 006 781
    +32 27 006 781
    Click up if you have successfully reached Qantas Airways by calling +32 27 006 781 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +32 27 006 781 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +32 27 006 781 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +32 27 006 781 phone number
    Belgium
    +45 43 314 976
    +45 43 314 976
    Click up if you have successfully reached Qantas Airways by calling +45 43 314 976 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +45 43 314 976 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +45 43 314 976 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +45 43 314 976 phone number
    Denmark
    +33 157 329 283
    +33 157 329 283
    Click up if you have successfully reached Qantas Airways by calling +33 157 329 283 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +33 157 329 283 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +33 157 329 283 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +33 157 329 283 phone number
    100%
    Confidence score
    France
    +49 692 9957 1421
    +49 692 9957 1421
    Click up if you have successfully reached Qantas Airways by calling +49 692 9957 1421 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +49 692 9957 1421 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +49 692 9957 1421 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +49 692 9957 1421 phone number
    100%
    Confidence score
    Germany
    +972 37 952 133
    +972 37 952 133
    Click up if you have successfully reached Qantas Airways by calling +972 37 952 133 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +972 37 952 133 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +972 37 952 133 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +972 37 952 133 phone number
    Israel
    +31 202 035 425
    +31 202 035 425
    Click up if you have successfully reached Qantas Airways by calling +31 202 035 425 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +31 202 035 425 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +31 202 035 425 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +31 202 035 425 phone number
    Netherlands
    +47 23 024 649
    +47 23 024 649
    Click up if you have successfully reached Qantas Airways by calling +47 23 024 649 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +47 23 024 649 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +47 23 024 649 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +47 23 024 649 phone number
    Norway
    +7 495 641 5121
    +7 495 641 5121
    Click up if you have successfully reached Qantas Airways by calling +7 495 641 5121 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +7 495 641 5121 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +7 495 641 5121 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +7 495 641 5121 phone number
    Russia and CIS
    +34 915 421 572
    +34 915 421 572
    Click up if you have successfully reached Qantas Airways by calling +34 915 421 572 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +34 915 421 572 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +34 915 421 572 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +34 915 421 572 phone number
    Spain & Portugal
    +46 859 366 382
    +46 859 366 382
    Click up if you have successfully reached Qantas Airways by calling +46 859 366 382 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +46 859 366 382 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +46 859 366 382 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +46 859 366 382 phone number
    Sweden
    +41 445 111 237
    +41 445 111 237
    Click up if you have successfully reached Qantas Airways by calling +41 445 111 237 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +41 445 111 237 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +41 445 111 237 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +41 445 111 237 phone number
    Switzerland & Italy
    +90 212 251 1315
    +90 212 251 1315
    Click up if you have successfully reached Qantas Airways by calling +90 212 251 1315 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +90 212 251 1315 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +90 212 251 1315 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +90 212 251 1315 phone number
    Turkey
    +86 216 145 0188
    +86 216 145 0188
    Click up if you have successfully reached Qantas Airways by calling +86 216 145 0188 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +86 216 145 0188 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +86 216 145 0188 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +86 216 145 0188 phone number
    China
    +852 22 988 111
    +852 22 988 111
    Click up if you have successfully reached Qantas Airways by calling +852 22 988 111 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +852 22 988 111 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +852 22 988 111 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +852 22 988 111 phone number
    Hong Kong
    +91 226 111 1818
    +91 226 111 1818
    Click up if you have successfully reached Qantas Airways by calling +91 226 111 1818 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +91 226 111 1818 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +91 226 111 1818 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +91 226 111 1818 phone number
    100%
    Confidence score
    India
    +81 368 330 700
    +81 368 330 700
    Click up if you have successfully reached Qantas Airways by calling +81 368 330 700 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +81 368 330 700 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +81 368 330 700 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +81 368 330 700 phone number
    Japan
    +60 327 133 911
    +60 327 133 911
    Click up if you have successfully reached Qantas Airways by calling +60 327 133 911 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +60 327 133 911 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +60 327 133 911 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +60 327 133 911 phone number
    Malaysia
    +966 114 772 228
    +966 114 772 228
    Click up if you have successfully reached Qantas Airways by calling +966 114 772 228 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +966 114 772 228 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +966 114 772 228 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +966 114 772 228 phone number
    Saudi Arabia
    +65 64 157 373
    +65 64 157 373
    Click up if you have successfully reached Qantas Airways by calling +65 64 157 373 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +65 64 157 373 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +65 64 157 373 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +65 64 157 373 phone number
    Singapore
    +27 214 273 128
    +27 214 273 128
    Click up if you have successfully reached Qantas Airways by calling +27 214 273 128 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +27 214 273 128 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +27 214 273 128 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +27 214 273 128 phone number
    33%
    Confidence score
    South Africa
    +82 27 776 871
    +82 27 776 871
    Click up if you have successfully reached Qantas Airways by calling +82 27 776 871 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +82 27 776 871 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +82 27 776 871 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +82 27 776 871 phone number
    South Korea
    +886 225 092 000
    +886 225 092 000
    Click up if you have successfully reached Qantas Airways by calling +886 225 092 000 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +886 225 092 000 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +886 225 092 000 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +886 225 092 000 phone number
    100%
    Confidence score
    Taiwan
    +66 26 326 611
    +66 26 326 611
    Click up if you have successfully reached Qantas Airways by calling +66 26 326 611 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +66 26 326 611 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +66 26 326 611 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +66 26 326 611 phone number
    Thailand
    +84 283 910 5373
    +84 283 910 5373
    Click up if you have successfully reached Qantas Airways by calling +84 283 910 5373 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +84 283 910 5373 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +84 283 910 5373 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +84 283 910 5373 phone number
    Vietnam
    +971 43 898 111
    +971 43 898 111
    Click up if you have successfully reached Qantas Airways by calling +971 43 898 111 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +971 43 898 111 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +971 43 898 111 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +971 43 898 111 phone number
    UAE
    +56 228 179 500
    +56 228 179 500
    Click up if you have successfully reached Qantas Airways by calling +56 228 179 500 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +56 228 179 500 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +56 228 179 500 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +56 228 179 500 phone number
    Chile
    More phone numbers
  3. Qantas Airways emails
  4. Qantas Airways address
    10 Bourke Road, Mascot, New South Wales, 2020, Australia
  5. Qantas Airways social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Qantas Airways contacts