Menu
For Business Write a review File a complaint
Qantas Airways

Qantas Airways review: qantas is a scam 6

N
Author of the review
2:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DO NOT FLY QANTAS EVER! And especially do not buy a QANTAS 'Aussie Air Pass'. This is advertised as a great deal on the Qantas US site (and possibly elsewhere) but it is a scam. Ok, so you may be able to pick up what seems like a cheap deal initially, but this company uses every possible opportunity to unethically squeeze money out of you repeatedly so that you end up paying far more for this flight than if you went with any other (and better) carrier! And I am Australian! It is shameful how this company operates. AND YOU DO NOT GET ANY ONE WORLD POINTS FOR MOST OF THEIR FLIGHTS! They imply at booking that you do get points, but when you try to redeem them you are told that 'those flights do not accrue points'. So unless you buy the ridiculously overpriced flights that they advertise, you get NOTHING! And to make matters worse the service is terrible, it is very very expensive AND they continually overcharge you (that is, charge your credit card twice for purchases and then take far too long to credit incorrect charges back to you). I would never use this company ever again. And when I attempted to complain to the company they gave me a non-existent email address to write a complaint letter to! So obviously they do not care AT ALL about 'customer care'. They should call it 'Customers we don't care!'

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
Add a comment
F
F
Fed Up With Stupid Complaints
CH
Send a message
Sep 03, 2009 5:12 am EDT

Qantas is always rated as one of the world's best airlines. One customer's issue certainly will not stop me flying them. I have had nothing but exemplary service on Qantas!

L
L
lukyluk
St Kilda, AU
Send a message
Jan 06, 2010 8:08 pm EST

yes its true qantas bad service and how i can lost my flight if i have boarding pass and queing for halfhour to put your laguange in because they dont have enough counters to put your laguage so you have to go to airport 3hours ahead so u you dont miss your fligth and cos if u miss ur fligth 2 minutes late cos u queing for half hour to put your laguage and they anounce togo to the counter whos flying to this and that and wat happen if you are a deaf and no staff to assist you like virginblu or jetstar that intstruct you to that counter then u are ### isnt it then cos u miss ur fligth n go to customer service then u incounter a very rude n unfriendly costumer service by qantas and ask u to pay 85 dollars so u can fly the next flight and i recond it rip off, rip off and i believe to all your compaints cos i encounter with it thank

L
L
lukyluk
St Kilda, AU
Send a message
Jan 06, 2010 8:09 pm EST

qantas bad service

L
L
lukyluk
St Kilda, AU
Send a message
Jan 06, 2010 8:10 pm EST

qantas rip off

L
L
lukyluk
St Kilda, AU
Send a message
Jan 06, 2010 8:11 pm EST

qantas worker are rude

L
L
lukyluk
St Kilda, AU
Send a message
Jan 06, 2010 8:15 pm EST

qantas is Q, queers A, are N navigate T to A a ?

  1. Qantas Airways Contacts

  2. Qantas Airways phone numbers
    131 313
    131 313
    Click up if you have successfully reached Qantas Airways by calling 131 313 phone number 7 7 users reported that they have successfully reached Qantas Airways by calling 131 313 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 131 313 phone number 10 10 users reported that they have UNsuccessfully reached Qantas Airways by calling 131 313 phone number
    14%
    Confidence score
    Australia
    +1 (800) 227-4500
    +1 (800) 227-4500
    Click up if you have successfully reached Qantas Airways by calling +1 (800) 227-4500 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +1 (800) 227-4500 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +1 (800) 227-4500 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +1 (800) 227-4500 phone number
    USA, Canada & Mexico
    1800 556 135
    1800 556 135
    Click up if you have successfully reached Qantas Airways by calling 1800 556 135 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 1800 556 135 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 1800 556 135 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling 1800 556 135 phone number
    Ireland
    800 122 0337
    800 122 0337
    Click up if you have successfully reached Qantas Airways by calling 800 122 0337 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 800 122 0337 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 800 122 0337 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling 800 122 0337 phone number
    Argentina
    800 892 3346
    800 892 3346
    Click up if you have successfully reached Qantas Airways by calling 800 892 3346 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling 800 892 3346 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 800 892 3346 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling 800 892 3346 phone number
    Brazil
    1800 1611 0267
    1800 1611 0267
    Click up if you have successfully reached Qantas Airways by calling 1800 1611 0267 phone number 3 3 users reported that they have successfully reached Qantas Airways by calling 1800 1611 0267 phone number Click down if you have unsuccessfully reached Qantas Airways by calling 1800 1611 0267 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling 1800 1611 0267 phone number
    50%
    Confidence score
    Philippines
    +44 845 774 7767
    +44 845 774 7767
    Click up if you have successfully reached Qantas Airways by calling +44 845 774 7767 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +44 845 774 7767 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +44 845 774 7767 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +44 845 774 7767 phone number
    33%
    Confidence score
    United Kingdom
    +64 800 808 767
    +64 800 808 767
    Click up if you have successfully reached Qantas Airways by calling +64 800 808 767 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +64 800 808 767 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +64 800 808 767 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +64 800 808 767 phone number
    New Zealand
    +43 15 877 771
    +43 15 877 771
    Click up if you have successfully reached Qantas Airways by calling +43 15 877 771 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +43 15 877 771 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +43 15 877 771 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +43 15 877 771 phone number
    Austria
    +32 27 006 781
    +32 27 006 781
    Click up if you have successfully reached Qantas Airways by calling +32 27 006 781 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +32 27 006 781 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +32 27 006 781 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +32 27 006 781 phone number
    Belgium
    +45 43 314 976
    +45 43 314 976
    Click up if you have successfully reached Qantas Airways by calling +45 43 314 976 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +45 43 314 976 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +45 43 314 976 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +45 43 314 976 phone number
    Denmark
    +33 157 329 283
    +33 157 329 283
    Click up if you have successfully reached Qantas Airways by calling +33 157 329 283 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +33 157 329 283 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +33 157 329 283 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +33 157 329 283 phone number
    100%
    Confidence score
    France
    +49 692 9957 1421
    +49 692 9957 1421
    Click up if you have successfully reached Qantas Airways by calling +49 692 9957 1421 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +49 692 9957 1421 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +49 692 9957 1421 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +49 692 9957 1421 phone number
    100%
    Confidence score
    Germany
    +972 37 952 133
    +972 37 952 133
    Click up if you have successfully reached Qantas Airways by calling +972 37 952 133 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +972 37 952 133 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +972 37 952 133 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +972 37 952 133 phone number
    Israel
    +31 202 035 425
    +31 202 035 425
    Click up if you have successfully reached Qantas Airways by calling +31 202 035 425 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +31 202 035 425 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +31 202 035 425 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +31 202 035 425 phone number
    Netherlands
    +47 23 024 649
    +47 23 024 649
    Click up if you have successfully reached Qantas Airways by calling +47 23 024 649 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +47 23 024 649 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +47 23 024 649 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +47 23 024 649 phone number
    Norway
    +7 495 641 5121
    +7 495 641 5121
    Click up if you have successfully reached Qantas Airways by calling +7 495 641 5121 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +7 495 641 5121 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +7 495 641 5121 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +7 495 641 5121 phone number
    Russia and CIS
    +34 915 421 572
    +34 915 421 572
    Click up if you have successfully reached Qantas Airways by calling +34 915 421 572 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +34 915 421 572 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +34 915 421 572 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +34 915 421 572 phone number
    Spain & Portugal
    +46 859 366 382
    +46 859 366 382
    Click up if you have successfully reached Qantas Airways by calling +46 859 366 382 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +46 859 366 382 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +46 859 366 382 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +46 859 366 382 phone number
    Sweden
    +41 445 111 237
    +41 445 111 237
    Click up if you have successfully reached Qantas Airways by calling +41 445 111 237 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +41 445 111 237 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +41 445 111 237 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +41 445 111 237 phone number
    Switzerland & Italy
    +90 212 251 1315
    +90 212 251 1315
    Click up if you have successfully reached Qantas Airways by calling +90 212 251 1315 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +90 212 251 1315 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +90 212 251 1315 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +90 212 251 1315 phone number
    Turkey
    +86 216 145 0188
    +86 216 145 0188
    Click up if you have successfully reached Qantas Airways by calling +86 216 145 0188 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +86 216 145 0188 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +86 216 145 0188 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +86 216 145 0188 phone number
    China
    +852 22 988 111
    +852 22 988 111
    Click up if you have successfully reached Qantas Airways by calling +852 22 988 111 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +852 22 988 111 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +852 22 988 111 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +852 22 988 111 phone number
    Hong Kong
    +91 226 111 1818
    +91 226 111 1818
    Click up if you have successfully reached Qantas Airways by calling +91 226 111 1818 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +91 226 111 1818 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +91 226 111 1818 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +91 226 111 1818 phone number
    100%
    Confidence score
    India
    +81 368 330 700
    +81 368 330 700
    Click up if you have successfully reached Qantas Airways by calling +81 368 330 700 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +81 368 330 700 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +81 368 330 700 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +81 368 330 700 phone number
    Japan
    +60 327 133 911
    +60 327 133 911
    Click up if you have successfully reached Qantas Airways by calling +60 327 133 911 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +60 327 133 911 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +60 327 133 911 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +60 327 133 911 phone number
    Malaysia
    +966 114 772 228
    +966 114 772 228
    Click up if you have successfully reached Qantas Airways by calling +966 114 772 228 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +966 114 772 228 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +966 114 772 228 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +966 114 772 228 phone number
    Saudi Arabia
    +65 64 157 373
    +65 64 157 373
    Click up if you have successfully reached Qantas Airways by calling +65 64 157 373 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +65 64 157 373 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +65 64 157 373 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +65 64 157 373 phone number
    Singapore
    +27 214 273 128
    +27 214 273 128
    Click up if you have successfully reached Qantas Airways by calling +27 214 273 128 phone number 2 2 users reported that they have successfully reached Qantas Airways by calling +27 214 273 128 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +27 214 273 128 phone number 1 1 users reported that they have UNsuccessfully reached Qantas Airways by calling +27 214 273 128 phone number
    33%
    Confidence score
    South Africa
    +82 27 776 871
    +82 27 776 871
    Click up if you have successfully reached Qantas Airways by calling +82 27 776 871 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +82 27 776 871 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +82 27 776 871 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +82 27 776 871 phone number
    South Korea
    +886 225 092 000
    +886 225 092 000
    Click up if you have successfully reached Qantas Airways by calling +886 225 092 000 phone number 1 1 users reported that they have successfully reached Qantas Airways by calling +886 225 092 000 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +886 225 092 000 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +886 225 092 000 phone number
    100%
    Confidence score
    Taiwan
    +66 26 326 611
    +66 26 326 611
    Click up if you have successfully reached Qantas Airways by calling +66 26 326 611 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +66 26 326 611 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +66 26 326 611 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +66 26 326 611 phone number
    Thailand
    +84 283 910 5373
    +84 283 910 5373
    Click up if you have successfully reached Qantas Airways by calling +84 283 910 5373 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +84 283 910 5373 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +84 283 910 5373 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +84 283 910 5373 phone number
    Vietnam
    +971 43 898 111
    +971 43 898 111
    Click up if you have successfully reached Qantas Airways by calling +971 43 898 111 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +971 43 898 111 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +971 43 898 111 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +971 43 898 111 phone number
    UAE
    +56 228 179 500
    +56 228 179 500
    Click up if you have successfully reached Qantas Airways by calling +56 228 179 500 phone number 0 0 users reported that they have successfully reached Qantas Airways by calling +56 228 179 500 phone number Click down if you have unsuccessfully reached Qantas Airways by calling +56 228 179 500 phone number 0 0 users reported that they have UNsuccessfully reached Qantas Airways by calling +56 228 179 500 phone number
    Chile
    More phone numbers
  3. Qantas Airways emails
  4. Qantas Airways address
    10 Bourke Road, Mascot, New South Wales, 2020, Australia
  5. Qantas Airways social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Qantas Airways contacts