CB Airlines and Air Travel Qatar Airways Excess baggage charged and misleading information

Qatar Airways review: Excess baggage charged and misleading information

Julie Broadhead of US

Sep 20, 2023 12:49 am EDT

Verified customer

Featured review

I travelled Qatar Airways flight QR0905 26 Aug 2023 Melbourne to Rome, all was perfect. Excellent service. No complaints.

Next flight QR116, 12 September 2023 Rome to Doha.

On 10 September, 2023 I attempted to book excess luggage online, as Qatar advertise it is cheaper and more convenient to do. I was unable to book this as it stated "Due to multiple flights, excess luggage could not be booked online".

Therefore, on 11 September in Rome, I telephoned Qatar to discuss and seek advice on booking 25 kg excess luggage. ( see proof of calls attached )

11.9.23 I spoke to Eca from Qatar Airlines, very helpful and confirmed that I "could not book excess luggage online due to multiple fights", Rome-Doha, Doha-Melbourne. Advised cheaper to purchase at Rome airport than through the office.

11.9.23 I spoke with Lucas from Qatar Airlines, still trying to book excess luggage, I asked if I could book 25 kgs, he advised the same that due to the "multiple fights, I could not book online". I asked if it was possible to book Rome to Doha ( excess ) and then again Doha to Melbourne, he advised that this was not possible, however if I was to pay at Rome airport, it would cost

$US 384-

He advised paying over the phone would cost $ US 2125.

11/9/23 I spoke with Nikil at Qatar Airlines, he also advised that it was cheaper for me to pay excess luggage at Rome airport, Rome all the way to Melbourne , as they were multiple flights.

On 12/9/2023, I paid $A 970.13 ( receipt attached ), understanding that this was for excess luggage-25 kgs Rome-Doha and Doha to Melbourne, as they were multiple flights. ( Receipt attached )

On 16 September, when checking in for flight QR988, there was an issue with my previous excess luggage receipt. I was advised that I had only been charged Rome to Doha. ( previously on calls to Qatar Airlines, I was told this could not be done ) . I was made to pay an additional $A 1,232.73, QAR 2800.

Receipt attached.

The misleading information is unacceptable. I made several attempts for advice with Qatar to purchase excess luggage to be penalised like this is outrageous.

Regards Julie Broadhead

+61 [protected]

[protected]@gmail.com

Desired outcome: Refund or creditPreferably refund of $1,232.73 excess bill

0 comments

Add a comment

Qatar Airways - an awful experience travelling with infant 12

Qatar Airways - qatar airways group u. k. 60

Resolved

Qatar Airways - lost baggage 10

Resolved

Qatar Airways - cabin crew photos 17

Qatar Airways - I won 800000 pounds 40

Qatar Airways - customers service

Qatar Airways - first class disaster 2

Qatar Airways - Abuse. Luggage. Frequent flyer points

Qatar Airways - seat booking incompetence and poor customer service

Qatar Airways - I haven't got my luggage

View all Qatar Airways reviews and complaints

Qatar Airways Contacts

Qatar Airways phone numbers

+974 40 225 336
+974 40 225 336

Click up if you have successfully reached Qatar Airways by calling +974 40 225 336 phone number 126 126 users reported that they have successfully reached Qatar Airways by calling +974 40 225 336 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number 81 81 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number

22%
Confidence score

Qatar

+1 (877) 777-2827
+1 (877) 777-2827

Click up if you have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number

11%
Confidence score

United States

+44 330 024 0125
+44 330 024 0125

Click up if you have successfully reached Qatar Airways by calling +44 330 024 0125 phone number 17 17 users reported that they have successfully reached Qatar Airways by calling +44 330 024 0125 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number 14 14 users reported that they have UNsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number

10%
Confidence score

United Kingdom

+353 15 266 489
+353 15 266 489

Click up if you have successfully reached Qatar Airways by calling +353 15 266 489 phone number 2 2 users reported that they have successfully reached Qatar Airways by calling +353 15 266 489 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number 3 3 users reported that they have UNsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number

Ireland

+61 130 034 0600
+61 130 034 0600

Click up if you have successfully reached Qatar Airways by calling +61 130 034 0600 phone number 16 16 users reported that they have successfully reached Qatar Airways by calling +61 130 034 0600 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number 5 5 users reported that they have UNsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number

52%
Confidence score

Australia

+64 800 174 865
+64 800 174 865

Click up if you have successfully reached Qatar Airways by calling +64 800 174 865 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +64 800 174 865 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number

67%
Confidence score

New Zealand

+43 12 668 800
+43 12 668 800

Click up if you have successfully reached Qatar Airways by calling +43 12 668 800 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +43 12 668 800 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number

100%
Confidence score

Austria

+32 22 900 852
+32 22 900 852

Click up if you have successfully reached Qatar Airways by calling +32 22 900 852 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +32 22 900 852 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number

Belgium

+45 38 124 124
+45 38 124 124

Click up if you have successfully reached Qatar Airways by calling +45 38 124 124 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +45 38 124 124 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number

100%
Confidence score

Denmark

+33 143 128 440
+33 143 128 440

Click up if you have successfully reached Qatar Airways by calling +33 143 128 440 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +33 143 128 440 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number

100%
Confidence score

France

+49 692 6090 4400
+49 692 6090 4400

Click up if you have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number

Germany

+39 267 976 000
+39 267 976 000

Click up if you have successfully reached Qatar Airways by calling +39 267 976 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +39 267 976 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number

Italy

+31 207 941 434
+31 207 941 434

Click up if you have successfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +31 207 941 434 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number

Netherlands

+47 85 225 999
+47 85 225 999

Click up if you have successfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +47 85 225 999 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number

Norway

+7 495 642 8807
+7 495 642 8807

Click up if you have successfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +7 495 642 8807 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number

Russia

+34 914 183 870
+34 914 183 870

Click up if you have successfully reached Qatar Airways by calling +34 914 183 870 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +34 914 183 870 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number

Spain

+46 84 020 080
+46 84 020 080

Click up if you have successfully reached Qatar Airways by calling +46 84 020 080 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +46 84 020 080 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number 12 12 users reported that they have UNsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number

Sweden

+41 442 043 820
+41 442 043 820

Click up if you have successfully reached Qatar Airways by calling +41 442 043 820 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +41 442 043 820 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number

100%
Confidence score

Switzerland

+90 312 398 2210
+90 312 398 2210

Click up if you have successfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +90 312 398 2210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number

Turkey

+86 236 037 1210
+86 236 037 1210

Click up if you have successfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +86 236 037 1210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number

China

+852 800 969 848
+852 800 969 848

Click up if you have successfully reached Qatar Airways by calling +852 800 969 848 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +852 800 969 848 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number

100%
Confidence score

Hong Kong

+91 794 021 6698
+91 794 021 6698

Click up if you have successfully reached Qatar Airways by calling +91 794 021 6698 phone number 21 21 users reported that they have successfully reached Qatar Airways by calling +91 794 021 6698 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number 25 25 users reported that they have UNsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number

India

+81 355 013 771
+81 355 013 771

Click up if you have successfully reached Qatar Airways by calling +81 355 013 771 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +81 355 013 771 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number

Japan

+60 321 186 100
+60 321 186 100

Click up if you have successfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +60 321 186 100 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number

Malaysia

+63 25 191 888
+63 25 191 888

Click up if you have successfully reached Qatar Airways by calling +63 25 191 888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +63 25 191 888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number

Philippines

+65 800 189 1060
+65 800 189 1060

Click up if you have successfully reached Qatar Airways by calling +65 800 189 1060 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +65 800 189 1060 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number

Singapore

+27 112 677 700
+27 112 677 700

Click up if you have successfully reached Qatar Airways by calling +27 112 677 700 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +27 112 677 700 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number

South Africa

+82 516 033 111
+82 516 033 111

Click up if you have successfully reached Qatar Airways by calling +82 516 033 111 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +82 516 033 111 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number

100%
Confidence score

South Korea

+94 115 570 000
+94 115 570 000

Click up if you have successfully reached Qatar Airways by calling +94 115 570 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +94 115 570 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number

Sri Lanka

+66 26 180 400
+66 26 180 400

Click up if you have successfully reached Qatar Airways by calling +66 26 180 400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +66 26 180 400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number

Thailand

+84 283 827 3888
+84 283 827 3888

Click up if you have successfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +84 283 827 3888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number

Vietnam

+54 115 273 1400
+54 115 273 1400

Click up if you have successfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +54 115 273 1400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number

Argentina

+55 112 575 3000
+55 112 575 3000

Click up if you have successfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +55 112 575 3000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number

Brazil

+974 4022200
+974 4022200

Click up if you have successfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +974 4022200 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 4022200 phone number

Corporate Communications Department

More phone numbers

Qatar Airways emails

support@qatarairways.com

100%
Confidence score: 100%

Support

Qatar Airways address

Qatar Airways Tower, P.O. Box 22550, Doha, Qatar

Qatar Airways social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all Qatar Airways contacts