Qatar Airways
Reviews and Complaints

Booking reference: JYNCXZ. Flights booked by company from George to Durban on SAA, from Durban to Sydney on Qatar. Day before departure attempted online checkin but was not able to on either SAA or Qatar website, advised to checkin at airport. Proceed to George airport and advised bags checked all the way to Sydney but must collect boarding passes in Durban on arrival. On arrival in Durban I proceed to checkin in counter and staff member says I should have received my boarding passes in George. (If I had them I would not be at the check in counter) provided my boarding pass with luggage tags showing bags checked all the way to Sydney, I requested boarding passes so I could proceed through to a lounge to relax but was told until my luggage is located I can not be issued a boarding pass, this is very frustrating when staff memeber says they are going to briefing and I must return later. Serveral service failures and very little help provided. I have travelled Qatar in the passes but my experience today has been negative and reluctant to travel on Qatar again.

Dear Sir,

I would like to share with you my unhappiness with the booking website and your staff performance in replying via twitter and the contact centre.

My main purpose is to appeal to retain my Silver membership due to shortage of Qpoints. I had make a request and the reply from your staff is : we understand your concern but as per company norms & policy we would not be able to upgrade your tier manually without any flight credited for future.

I totally agree with the reply.

Subsequently, I check the website and and do a calculation on which class should I book to achieve the shortage Qpoint which is Economy Saver . I try to book and found that after booking at Economy Saver, my E ticket/ Trip summary indicate a Economy Promo class which the Qpoints and Qmiles earn is lesser, I did not make any payment.

I wrote to your staff again to clarify but they need to have my booking reference to check. So I proceed with the booking and make payment. I contact your staffs again with screenshot attached and explained clearly.

Your staff did not check properly and inform me my booking class is Economy Promo and send me an E ticket that I can retrieve myself. I then explain to them the situation that I make more payment to get a lower class. Still your staff reply that my booking class is Economy Saver.

I an really upset that i had show them the prove and try to test and book again in Qatar Airways website. It still show that after selecting Economy Saver, the end result is still a Economy Promo. There must be some error in the website.

I sincerely wish that you can look into my case which is basally pay more get less.

Since payment already had been made, it is fine with me. I just wish that I can have the Silver membership for this trip as I have a very long transit in Doha.

My membership number is [protected] and my Booking reference is JFMFR2.

Thank you and Best Regards

A loyal Qatar Airways passenger

Hi There

i was travelling on 2nd May 2018 from Islamabad to Doha and Doha on wards to Muscat. Flight from Doha to Muscat was QR 1126 and seat number allocated was 21C and the departure time was 1330 hours. It is about the lady who was acting as in-charge/team lead for the staff counter.

The hand carry i had weighted around 5Kg Max. I was asked at Doha Check in Counter to handover the hand carry to staff as flight is full and airline cant allow the hand-carry and would rather checked in. I was amazed and despite of repeated requests no one listens. Forcefully they got my luggage tagged. Even i am ok sort of with that.

But When i entered in to Bus, people with two pieces of luggage and believe me much much bigger hard carry luggage people were carrying with them selves. I went back from bus and complaint to lady but she seemed so naive and realized this immediately and asked the staff why you are allowing, i was standing there at the gate but she denied to see me post my complaint and asked the person at the gate that i should leave and i feel ridiculed and discriminated.

I don't expect such manhandled behavior and Ericsson Being a corporate client provides thousands of Dollar business every year doesn't seem to be treated like this.

I need a proper justification for the stated incident and in person apology from the lady

If my Voice is not heard, i will talk to Ericsson Global and other customers alliance Etc to run the social campaign as part of corporate social responsibility and this will drag away your business eventuality and most importantly the air line repute.

Regards
//
Zeeshan

Hello,
I've been traveling from Zagreb to Doha, and from Doha to Auckland. Everything was good, staff is nice, but when I arrived in Auckland i noticed that my baggage is broken. The girl on the counter in Auckland was very nice, and she gave me application for damaged/pilfered baggage. But the adress she gave me for BUFFALO Luggage Outlet and Repair is very far away from where I live. I don't believe that I gotta take care of my broken baggage, and travel so far and spend some extra money on trains and buses, which is your fault. I've spent 30$ total to make the trip to mr. Peter Westwood (Buffalo LTD.), who is official service provider for problems regarding broken luggage. Mr. Peter was amazing and very helpful, and together we've called your office to tell you that mr. Peter checked my baggage and that is unrepairable and that I'm in need of a new one or total refund of money. Female voice answered and told us that she's new at that job, and that she's gonna inform someone in charge and immediately get back to us. She never did, and I decided to go home after spending one and a half hour at mr. Peter's workshop.
I'm deeply disappointed in your way of taking care of my problem. I have no words for this kinda behavior.
Sincerely,
Dunja Tadić

I booked my specific seats on 20 September 2017 to ensure that my Family could be accomodated together in an area of their preference, for our Flights to Phuket on 8 May 2018. At time of booking I recieved confirmation which I printed and kept. When I checked Flights and Seat Reservations yesterday 30 April 2018 I discovered that all of my outbound Seat reservations had been re allocated to other Passengers. I called Qatar Customer Service in Johannesburg and spoke to Vincent Motshegwa. He first tried to convince us that we had chosen the wrong seats in the first place and then became agressive when I was not satisfied with this approach. I informed him that I would forward proof of booking to him to enable Qatar to rectify their mistake. He has still not given me feedback on my request.

Miserable and extremely unprofessional, these two words echo through my mind the most since I ve purchased your tickets online and been treated by your online and customer care staff repeatedly till now.

After led down constantly from each and every member of your team, It feels like you guys only respond to court claims and people who SUE you indiscriminately.

Even your customer care officer Mr. FAHAD KHALID can barely understand a word written to him, and he KEEPS posting me replies of someone elses case. this is amazingly stupid.

TELL ME QATAR AIRWAYS WHAT WOULD IT TAKE FOR ONLY ONE GUY TO TREAT MY CASE, I AM SO TIRED AS THIS BEEN DRAGGING ON FOR SOMETIME NOW

For goodness sake this is such an aweful airlines...BEWARE

On the 13/4/2018 I flu with QR905 from Melbourne to Doha - 13 hours flight. My chair was broken and I wasn't able to move at all or I would've fell off. It was very uncomfortable and the crew seemed not to care at all. I mention that in the last 2 years I bought 7 tickets from Melbourne to Bucharest and believe I deserve some respect from Qatar company. I also have photos of the chair.

I had confirmed ticket from JNB to DOH and return. Had 5000 QR cash and confirmed hotel booking. I hold a Pakistani Passport, had all required documents to apply Visa on arrival. I reached airport on time, boarded my luggage got my boarding pass everything went well but when the time to board the flight the staff removed me from the flight not letting me board saying that I need Visa prior to travel to Qatar.

Which doesn't makes any sense nor do I understand why they are doing this. They contacted Qatar Immigration without giving them proper and appropriate details .

Dear Sir,
The above is my complaint. Though it is mentioned that I am a wheel chair passenger, at the gate I was told that my seat was changed and I had to walk with so much difficulty in that narrow passage to the end of the aircraft.
I am sorry to mention that the seating and space is so inconvenient.

I am afraid that a smiling hostess may send me walking again to the end on my flight back home on the 26th. Boston-Bengaluru
Mrs.Vikneswari N Ariaretnam
Tkt booking reference - R8SLN3
ETicket No:[protected]
Flight QR 0744- seat 26C
Flight QR0572- seat 16C

I am traveling with my husband on the same flight
Mr.Mohan Rajes
Seat-26B and 16B in the respective aircraft.

My experience makes me dread to fly back with you.
Please help.

Thanking your good self in advance,
Vicky

20 and 21 April 2018. I spent 4 hours on 20th and 2 hours on 21st April trying to complete an on-line booking for flights from Birmingham UK to Phuket Thailand and back. Each time I tried, I got to different windows before the screen greyed and the aircraft endlessly circled the deer.

I continued today expecting that the problems yesterday would be resolved but I got as close to completing the booking as the payment page before the screen greyed and the aircraft circled the deer.

Each time I started againg and have re-entered the same information on dates, paassengers, contacts as your system does not remember previously entered information. I contacted your customer services in the UK and was quoted an additional £25 per person (£150 in total) as it was NOT an internet purchase. I felt this was unreasonable as the fault was not mine, so Patricia (your rep) said she would email Doha to see what she could do. She gave me a booking reference PJ8I6X. At 1 pm I got an email from you "complete your Qatar Airways booking". I used the link which took me to the start page but the information on your link was wrong.
1. The 2 children had become 2 infants - and the price was £500 less
2. The return date had been changed from Tuesday 19 March 2019 to Wednesday 20 March.
As soon as I "modified my search" to change the infants back to children and the return date from Wednesday to Tuesday the screen greyed and the aircraft circled until it timed out.

You may have been voted the best airline in the middle east but your website and the subsequent support has been useless. When I phoned again I spoke to Alexandro (your rep), who told me - after a 2 minute hold - that I would have to start the booking again. I still want to make a booking, but I expect there to be some consideration for the time I have wasted trying to complete the online process.

My details are
Martin Cavalot, mobile [protected], home [protected]
postcode SY22 5BN, United Kingdom

We planned a trip two months ago from DFW airport to Goa, India for a wedding ceremony April 17th & April 18th 2018. We asked several businesses if we needed a Visa and they all said no. If we would have none we needed a Visa that would have no problem getting a Visa. We contacted your reservation customer service line and we were told more than two times that we DO NOT NEED A VISA. We traveled to the airport early today. Four hours before our flight. We stood in line 45 minutes to check our luggage then your ticket customer service told us we need a VISA. We were told that it takes at least 48 hours to get a VISA and we were told to reschedule it would cost us an additional $2, 000.00 This is our first trip going out of the country with a horrible experience. We are on a fixed income and we don't like to throw away money. Please help. We want our money back since we could not change the date of our travel due to the rediculous additonal charges.

Flight - Qr 730
Departing 4-12-18 @ 17:50
Booking Reference - NSUURL
Departure from DFW
Arrival GOA, IN

Our contact # :
Phelp Benjamin [protected]
RogerMae Benjamin [protected]

Resevation Confirmation email from: Travel Document itinerary @amadeus.com

Hi My name is Himmat Singh i was book TMM7NS ticket from DME to KTM because my mother is admit there and my brother was book this ticket from India. I was carring my two id with me one is Passport and 2nd is Adhar card and for nepal india don't need visa or passport and we are visa free for Nepal even show them my both id and its valid and the lady who was on the airport was start misbehave with me and ask the credit card i told her if she need credit card photo i can give her and if she send the otp i will provide her because my brother is carring the credit card name parmjit Singh from Jagron punjab now i don't have single penny in my pocket and My Mother is in hospital please look into this matter and give me new ticket even i dont have money to eat and stay here utill you people help in Here on the airport because i don't have anything eles to go anywere and stay

Hi
We went to NBO airport in time to board a plane with Qatar and to our surprise only our two kids were in the iternary and my husband and I were left out. We had received a confirmation email from Qatar airline with all our names listed. Someone by the name George Njoroge was called to help but he was the most arrogant, unprofessional employee with the worst attitude. He looks at us and rudely says if I am to touch your tickets, you have to pay! An argument started because we had already paid and didn't understand why he was asking for more money from us and really not helping us with the situation. This guy went to an extent of calling the guards stating that we need to be thrown out of the airport because we are loitering around. For heaven sake why would we be loitering around with confirmed tickets and valid passports and with 2 kids; a 2 year old and 10 year old. Being thrown out of the airport in the cold at around 12am. The guards were reasonable enough to know that we were frustrated customers that needed some help to proceed with our journey and nobody was being professional enough to do so instead they were aggravating us. As we were calling Expedia, we later on learnt that the same George had gone ahead and suspended our tickets telling a lot of lies so that they would never be reissued. I don't have a problem not traveling with Qatar if a rude, arrogant and an unprofessional staff member can make that decision but I have to say that I am a frequent flier but I have never experienced such animosity.

Regards
Catherine Kamandu

I had made a booking online for my friend and when I made the payment I got a message that the payment is unsuccessful and try again later. So I thought to book later and within 2-3 hrs I got a message from my bank that Qatar Airways Debited INR 36136, When I checked my email there wasn't any email or ticket. When I called customer support they said the ticket is issued, I was surprised asked then why you didn't send me the ticket or an email regarding my booking? as its been hrs, then they said sorry we will send it now.

I didn't expect this kind of service from a 5-star airline, poor booking system or something was wrong. Hope my friend will have a good flight and the airline staff won't forget anything again.

Was told that we could get can of 200 cigarettes and paid for 1ctn for me and 1 for my sister whom was on the same flight as me
Got to customs and was only allowed 2 pets each out of our 10 packs each that we purchased
If we wanted to pay $290.00 tax for the other 16 pkts we were then allowed 10 pkts each
But I didn't have this sum of money to pay the extra for tax so customs took them of us and put them in the bin
So I require my money refunded to my account by Qatar airlines as the air hostess staff no 54959 gave us the wrong information
Apparently we were the 4 th passenger from Qatar airlines that had been given the wrong information
I asked the air hostess several times what was Australian allowed to bring in and she answered me the same thing evertine
Very disappointed in this wrong information from staff no 54959
Deborah hodgson

Assalam u alicum! Respected Sir/ Madam - We (6 couples - 12 persons) travel by QR 629 on 16th Feb, 2018 from Lahore to Duha & QR 1341 from Duha to Nairobi. From Lahore to Duha, All Is excellent & Good.
But from Duha to Nairobi, we face a lot of hindrance & opposition from the staff regarding Namaz. We required only 3 minutes to perform our Mughrib Salat, but your staff wasted our 25 minutes (rather 3 minutes, they block the passage for 25 minutes) but not giving permission for Salat.
Kindly in future, please give permission to perform Salat (just as Saudi Air line has even a separate space for Salat).

Regards
Waqar Mahmood, Passport No PZ0155104
email address [protected]@gmail.com

Assalam Alaikum

This is Asaduzzaman. I had been very happy many times travelling with Qatar Airways service but this time, there was big injustice with me when I travel on 15 Feb 2018 my Booking reference (PNR) - LG7UJ2

and I want a proper justice for this and complain about Hannu and Sanna (I do not know the full name of Hannu and one lady Her name either Sanna/ Sara but its easily getable them who was on duty on that flight boarding).

I made online check-in and boarding pass so I was Fast bag drop customer, I just need to leave luggage in counter. I reached counter more than 1hr 40 min before, to leave baggage. It was the first time I got 40 Kg luggage allowance so I put all 40 kg in one bag, I had not known it is not allowed more than 32 kg in one bag. I thought, if anyone put more than 32 kg then he has to pay the extra charge but I can as I have 40kg allowances.

So, I have been said to reduce weight from it when I had been at Qatar Airways check-in counter. When I was trying to remove some stuff from the bag during measuring weight, I have been said to go near another place to remove. After taking off some stuff again I went to check in. Again, it was more than 32kg. Again, I went to reduce the second time, this time it was around 33 kg. I requested please kindly accept this weight this is not too much. She (Sanna) said to me "talk to Hannu", he said "no its not allowed" I said, "its only one kg". Again, Hannu said "you have to move" and he showed me a weight machine and said to weight accurately as well as saying me you will miss the flight if you late!

I became very nervous hearing his word. I went there and make it sharp 32 kg. I put rest of the things in my hand luggage which was around 15 kg. According to my account 47kg (40kg luggage weight and handbag weight 7kg) what I request them to put check-in luggage as I do not have any other bag to carry.

They said you cannot carry more than 40 kg, you have to pay extra luggage charge. I asked Sanna how much is extra fee she said more than 1350 euro. After hearing this I quickly start removing some stuff from this bag again. They are saying to me you will miss the flight, either you have to leave the 2nd bag or have to pay an extra charge. I said I cannot leave this bag there are many important things. Hannu warning me so roughly, this is last warning you decide either you pay or leave the 2nd bag. I agree alright I will pay, say me how much I have to pay? Sanna again calculated and said its around 900euro (I cannot remember the exact figure but it was more than 900). I said are you sure! my air ticket is not that price. She replied again 900euro. There were around 3/4 more Qatar Airways staffs who clearly heard Sanna was asking 900 euro. Then I said, "I do not have this amount".

Then Hannu said, "ok this bag will not go on this board and also you can't". I request many times give me 2 min I can remove extra all things to Sanna. She showed me to talk Hannu. Hannu said I will not change my word. Then ok, I said, I do not need luggage why I cannot go, I made online boarding pass! He did not say anything. Then she talked another Qatar airways dressed lady and leave the place.

I again went to Sanna to request to take the bag. But she said I cannot do anything. Talk to this person (one beard person, I do not know his name) and buy another ticket. He said that my whole ticket is cancelled. Even I cannot fly with is ticket on returning date 25 March.

I have a marriage ceremony on next Friday so I must have to go home. I borrow money and bought a ticket again by 800 euro. During new boarding time, I met Sanna with my friend and asked, could you please say me how did you calculate 1300euro extra luggage charge? She explained per kg 30 euro and you had 7 kg more, now calculate yourself. I said I cannot understand your counting. Then She brought me to counter to her colleague.in front of my friend and her colleagues, she was making us understand 30*7= 1300euro. After hearing her counting everyone became silent. Then she said at that time her computer showed her that amount. Then we asked her "alright give us one document that your system required that much money we will complain about you". For your extra charging, I could not pay luggage fee and missed the flight. If I were asked 200/300 euro, I would have paid. Then she brought us to Hannu. when Hannu heard her calculation he also became silent. Then I asked document from them that they charged me 900euro. Then they start blaming me I was late that's why I MISSED PLANE.

I remembered him (Hannu), could you remember your last warning what you said! "you said to me either I have to pay or leave the 2nd bag"! I agreed to pay. When she charged me 900 euro then I again said, "are you sure 900 euro?" she replied, "yes 900 euro". It was in front of you and your all colleagues. I agreed to pay but you charged too much money that was the reason I could not pay and missed the flight. It was your fault. Then How you blame me I am late! Your extra charge made me late otherwise I was able to leave the bag at the due time and I did not try to reduce weight.

Then they denied giving any document and left the place. I also got they will avoid it.

In next flight, they did not let me take more than 30 kg although everyone can take 32 normally. And I have been threatened rising finger by Saana that I will check your handbag before entering the board. I said you will not get a single gram extra you can come to check.

I searched your office in Finland to complain being Physically when I returned on 25 March 2018 but I did not get.

I am so disappointed by their injustice with me. I want proper legal justice for this threatening, harassment, bad behaviour whether they have been appointed to help the passenger. I had to buy a new ticket and threw away 600-euro clothes and stuff

Jajakallahu Khairan
Asaduzzaman Robin
Automation Engineer
Phone number: +[protected]

We booked our flight to Kathmandu nearly 12 months ago through Dial A Flight. Booking reference (PNR) JQPSJS - Mr G Pearce and Mrs S Chappell

We received confirmation of flight QR16 from LHR T4 to Doha on Thursday 29th March departing at 21.55 and arriving Doha 06.35 on Friday 30th March. We also received confirmation of our connecting flight QR646 from Doha to Kathmandu departing 08.35 and arriving 15.55

All our forward plans were based around these flights.

We were very disturbed to receive an email from you that not only changed our seating (splitting us apart) but to find that we had been put on a different flight - QR10 departing LHR T4 09.15 arriving Doha 18.10. This was an earlier flight by over 12hours but you failed to change our connecting flight from Doha to Kathmandu which would have meant we would spend 12hours in Doha airport!

We telephoned Dial A Flight yesterday in a panic and asked them what was going on. They got back to us saying that we had been offloaded from our original flight as it was overbooked. This is not good enough.

Dial A Flight managed to get us a slightly later flight to your changed one - QR008 departing LHR T4 at 16.00 arriving Doha 00.45 and they managed to change our connection flight to QR652 departing Doha 03.15 and arriving Kathmandu 10.35.

Not only do we both have to take an extra day off work unpaid because of your selfishness but we have also had to contact our travel company in Kathmandu to arrange an earlier collection from the airport.

If we had chosen to book last minute then we would expect possible changes due to overbooking, etc but as we booked a year ago this incident is unacceptable.

We believe we should be compensated in some way for this problem you have caused us

Finally I really hope that you do not change our seating that we have now confirmed on these new flights (QR008 and QR652).

Please confirm receipt of this complaint and the likely time of response

1. Even I requested special vegan meal for me and my mother on the trip from Doha to Seychelles (see attached ) on 04.03.2018 in the plane we didn't receive the meal and we have been told from cabin crew that they didn't receive my request so we were so hungry during the flight they gave us minimal fruit which was not enough for flight long 5 hours and 40 minutes.
2. I booked the hotel in Seychelles through Qatar airways and supposed to earn Qmiles as loyalty reward (see attached) but I didn't receive any single Qmile.

my name is mrugesh pandya and I was travelling from Jacksonville to Ahmedabad india and I don"t get my proper stuff from bag, it was missing I complaint about that at Qatar airline office but not proper answer at Ahmedabad india office even they wouldnot allow me to come in to office and not proper answer about my stuff the lady I spoke with was saying that liquer bottles are not leagle in Gujarat state but here I can prove that liquer bottles are leagle for those who comes from abroad. and also my two mobiles were missing, not only that one purse missing with lots of cosmetics I hope that is not ill legal as well,

I don't know what to do now I have no choice what should I do please help me in this case .