Qatar Airways
Reviews and Complaints

I am Messay Gebre Tenna one of your frequent flyer passengers ([protected]). I know that Qatar Airways is one the best and leading airline in the world.

Let me explain what was happening before my travel:

When checking based on my booking to fly Addis > Doha > New York > Port Au Prince, at the check-in counter, i was told that i was upgraded to the business class and got the boarding pass seat number 4J. I was so delighted getting this privilege and appreciated your company. I did complete all the formalities required and waiting the time of boarding. The time reached, the boarding gate opened. Considering myself as business class passenger, i took the lane of business class, when checking for boarding other surprise came up and being told that i am downgraded and be given an economy class boarding pass seat number 24A. This was really a shock and humiliation to me with no complaint from my side,

I know that Qatar Airways has its own rules and regulations as any other organizations have and it should be applicable of course. I do not object that and which i always respect. My ticket is economy class, and I am not forcibly asking for an upgrade.

Keeping short, i kindly request your company to keep in mind that such kind of treatment on passengers may or can affect company image and reputation.

Thank you for your understanding.

Kind regards,

Messay

My names are Hilda Nakabuye and i flew from Uganda 01. August 2022 with Qatar Airlines and reached in Germany with Lufthansa but i didn't get my suitcase. I reached in Düsseldorf Germany on 02 August 2022 until now i haven't gotten my suitcase and there were my favourite Parfumes and my best clothes because i had gone on a wedding to Uganda.

Hello I traveled from Houston, Tx USA on June 29, 2022 to Lusaka, Zambia. We arrived in Lusaka on July 1, 2022.

Booking Reference: 4IZOJD

Flight # 1710

Extra Baggage ICW: [protected]

Lost Baggage Claim filed in Lusaka difficult to read written by hand: QR251402/01/400/399

All of my 4 bags were lost for 7 days. I held a camp for children and a training for teachers and had none of the supplies. On Friday, July 8, we went to the airport in Lusaka and found 3 of the bags at the lost luggage. No one had attempted to call us.

My Co-worker, Kimberly Fernandez also filed a claim for 1 missing bag which was never found.

Booking Reference: 2ND4RS

Flight #QR732 & #QR1455

Extra Baggage ICW: [protected] (paid $200 extra baggage fee)

Lost Baggage Claim filed in Lusaka QR265877

Bag Info:

DOH QR 732 on June 29th 2022

LUN QR 1455 on July 01 2022

There are $992.64 worth of custom printed t-shirts in this bag for our camp (see attached receipt & Picture of the bag) and various camp supplies and books. This bag is still missing as of this compliant submittal.

My first time travel with Qatar airways and hopefully last, squashed seats, poor flight attendants communications skills and not helping with any inquiries

Coffee teas are so dark, not fresh and taste horrible, toilets need to be cleaned regularly

Charging way too much for extra luggage weight although they break our budget with their tickets prices

I hope there will be flight competitions to go to perth to slash their unreasonable prices, the trip was tiring, hardly any good services to look after the travellers who paid to fly with them.

Horrible seating and horrible customer service, I regret so bad booking with them

They over charged us and were so rude

Never again zero star

on the 11th november my flight was delayed for 24 hours i was stuck in doha qatar airways made a offer for this delay which i excepted now they do not put the money in my account and ignore my emails this is disgusting customer service my flight was qr004 booking ref UD7TRV ticket number 157-[protected] why would they make this offer then not pay and ignore people MR AKBAR AL BAKER should sort his customer service out

i was delayed in doha for 24 hours on 11th november 2021 qatar offered money for this which i excepted but months later still no money and they ignore my emails customer service for a big airline is disgusting

daniel madden

I was not able to go because I was tested positive for covid.

I informed Qatar airline the day (i.e day before my flight) I received my covid results.

They put my ticket on hold and told me that I can use my ticket within year.

Later on I called them for canceling my ticket but they ask me to reach out to travel agency (chase world travels houston, TX) where I bought ticket. I contacted them to their support and after sending correspondence and documentation back and forth , I just got partial refund of $567 from my full ticket amount $1172.37.

It has been almost over 7 months and I did not get my rest of full refund.

Looking forward your assistance for getting rest of the refund.

Thanks,

Sarwar Shaikh

[protected]

My wife and myself travelled with Qatar airways in June of this year 2022 from Perth western Australia to Dublin Ireland return. On our return journey the Dublin flight was delayed for approximately 4.5 hours due to a technical problem with the aeroplane. later confirmed as a computer malfunction. The flight we were travelling on was QR 0018 scheduled to depart on 23.06.22 at 15:00. The booking reference was 64NZL4. This had a knock on negative effect on our transit flight QR 0900 scheduled to depart Hamad airport on 24.06.22 at 2.15. Due to initial delay we were not on time to catch the transit flight and arrived at approximately 4.30am. On arrival we were met by a Qatar rep who said we would be offered a hotel but that it would not be available until later in the day. ( about 10.00am)We were asked to return to the transfer desk at 7.00am for the details. We returned at the required time and were then told that no hotel room would be available until 7.30 that night. A suggestion was made that we could avail of the Qatar lounges while waiting but this was refused without any reason being given. All day was spent moving from one area of the airport to another trying to waste time. Several times during this time we were told by Qatar staff that we could not sit in certain areas we had found that were reasonably quiet and were moved on. I would like to interject at this time that my wife had received a total hip replacement fairly recently and as the day went on suffered considerable pain from the unnecessary usage and swelling. I have no doubt that this was totally caused by Qatar airways failure to accommodate us with reasonable comfort during the delay. At 7.30pm we were given a room and then had a chance to discuss the issue with other passengers who had been in the same situation from the same flight. I was and still am dismayed after finding out that my wife and myself have been the victims of sever discrimination as all of the other passengers had actually been given access to the Qatar lounges and had enjoyed all of the comforts that they provided. I understand that delays can take place but cannot accept the appalling treatment we received at the hands of Qatar airways as a result.

Hello Team,

My Family planned to travel from Omaha to Bangalore via DOHA (Flight No.730 and Flight No. 572) on 13th Jun. 2009. We had a bad experience in Document clarification from customer support, Boarding support from Dallas Airport, delay delivery of luggage more than a week (From 13th Jun to 18th Jun 2022), which caused me much physical mental agony and pain. On landing to destination,

We have not received proper response from the customer support, at the boarding place in Dallas, which caused us to spend an extra 3000$, We could not collect luggage for an unknown reason. The luggage has been delivered to me after two working days with an unknown person through the bus and it has become more dirty on all the baggage. Because of this delay, I could not attend a business meeting this week with my usual work, which demands a very formal address.

Customer support: As per the support person and the portal information ("qatar.com/letsgo"), it is not necessary to take documents for India travel, but in the airport they didn't allow it and not given any support for my Spouse & Kids.

Documentation - Spent more than 2 hours every call maximum 10 time, and rescheduled 3 times flight by paying additional pay, also taken twice covid report because of wrong communication & Flight change

Boarding - No proper response and support during boarding, as they ask us to stand aside and nobody turn up again for any clarification

Baggage - Not in good condition and sent through a bus from the Airport to my home, which causes full dirty and delays to receive the baggage after 3 days.When I collected there was luggage as a bit of surprise. The baggage was in broken condition and it was handled improperly by your team. sent you photo in my CRM:[protected]

Because of all the above issues, I myself needed to travel back to dallas to take care of them and spent 5 days by booking hotels, food, additional covid test, my flight ticket from omaha to dallas Dallas to Omaha, additional shopping due to baggage unavailability.

Room Charge - 500$

Food & Clothes - 700$ (4 days)

Covid Re-Test - 450$

Additional Flight Ticket -600$

Cab charge for 4 times travelling to Airport - 400$

With so much pain from our end with my spouse and kids, I request for compensation.

Being a trusted and loyal customer, I feel, I have to be given fair compensation and that too in upper limit.

Being a frequent traveler in your airlines, with the experience of broken/dirty luggage, travel to airport for information and 4 days of leave to my office, I may have to think of quality of service, when I book for my next trip.

I feel compensation should be more than my expenses in USD. I would feel fair and reasonable.

Awaiting your response or call back to my number [protected]. Thanks for understanding the pain from our end...

Regards,

Mujipur Rahman

Booking reference for air ticket SK9EVL.

File reference for lost baggage AMSQR3154/16Jun22/0733GMT

Name Wickramasekera shyama sagarika

Flight QR663/16Jun/QR273/16Jun

Number of bageges 01

Tag no QR650885

Dear Sir/Madam,

This is regarding the mishandled and lost luggage during my travel to Amstardam Netherlands on 16th June 2022. I was travelling to Amsterdam from Colombo and had a transit at Doha. Once I reached the amsterdam airport i found out that my luggage was left at doha airport by mistake by the luggage handling party. I was at the airport without any clothes and essentials at the airport and when I inquired from the Swissport company I should have asked for my compensation from the qatar airways not from them. I have to buy new clothes, medicine and everything which cost me nearly 100 euros. Furthermore I was attending an important meeting at hauge and I was in utter inconvenience. I tried to call qatar airways office at amsterdam in more than 15 times and they hangup the phone saying they are busy. After writing many more emails and calls to swissport i was able to get my luggage on the day before i am coming back to colombo with many damages. Even the person at the airport from the swissport company took my key and none were returned.

I was under the impression that swiss port is one the best airlines in the world and this incident proves to me that it is not. By a hard try i was able to contact your colombo office and get this email address and still not a confirmation of how i reclaimed my losses and damages due to your negligence.

Hope to hear the favourble response from your side.

I have been trying to contact qatar airways since 16th JUne 2022 since the day my luggage was lost. Your company didnt respond to any of my mails except the mail I received from the sales team from the colombo office saying that they are not responsible for that.

I am just wondering the service you are rendering to the customers and this is the third mail i am sending to this address where none were replied back from your side.

below are my information regarding the travel and lost luggage

Booking reference for air ticket SK9EVL.

File reference for lost baggage AMSQR3154/16Jun22/0733GMT

Name Wickramasekera shyama sagarika

Flight QR663/16Jun/QR273/16Jun

Number of bageges 01

Tag no QR650885

Last May 14, 2022 I had a flight from Manila to Doha QR0935, I checked in 2 bags, and when I arrived at Doha I only received 1 bag, I complained to their baggage service station and went home, I also made a couple of report to their website and have been calling them up until today June 29 and I haven't received any substantial information as to where my bag is, all they replied to me was they have sent an email to their counterparts in Manila. its been 1 1/2 months and this is their only response to me, I think this company steels unprotected bags from their check in counter, they are tolerating it, and have not done any investigation on their end.

It’s now 30 days since my complaint please respond with either refund or upgrade

I may have sent this through twice as I did not have an account the first time

Kind Regards

Jayne Corless

[protected]

On 22 May 2022, at 5:39 pm, Jayne Corless wrote:



Kind Regards

Jayne Corless

[protected]

Begin forwarded message:

From: Jayne Corless

Date: 21 May 2022 at 11:31:31 am GMT+1

To: Qatar Airways Customer Care

Subject: Re: CAS-1862293-V0P6M6 Urgent CRM:[protected]

 Can you please respond to my email it has been a few days.

Kind Regards

Jayne Corless

[protected]

On 17 May 2022, at 2:00 pm, Jayne Corless wrote:



Good afternoon

Please refer to the email below which refers to the movement of my flight in June by twenty four hours, which while being disappointed I accepted your apology.

However things that followed on my journey just went from bad to worse.

I arrived on time on Sunday the 25th May to be informed there was no plane the flight would not be leaving due to an unforeseen incident, which I understand these things can happen.

There was no help with accommodation taxis or anything and it was late on Sunday evening, I live in th country so not close to the airport at all. I stayed in a local hotel and found the most reasonable priced I could. All the receipts etc will be provided, I was left Totally left in the dark as to what the next plan was as was everyone it was quite distressing. We did not hear any news for 20 hours and we returned back to the airport, told we had an extra flight and we had to fly to Perth a have an extra flight to complete our journey and we could not have the seats we booked and paid for as the flight was full, these flights we not a luxury I have several medical conditions that I had to protect my shoulder and keep it in a comfortable position, I was truly devastated.

Loosing two days of my holiday totally was unimportant compared with this distress as i suffer from chronic pain and had surgery jut over two weeks before. This really was a very serious situation for me but due to family member being in palliative care the trip was essential.

I am currently also out of pocket $500 for the seats and costs for hotel from being delayed.

I have my return journey in July and I have only two options I can see moving forward.

You refund both of our airfares, seat upgrade costs and hotel accommodations costs and food. I will book with another company.

Or

You provide a guaranteed upgrade to business class on the way home in July which at the moment is booked for July the 19th.

Can you please let me know which option you would prefer and I can send you all the paperwork for the hotel plus food and accommodation (approx $600) once you have decided which option you prefer but I will not be relying on you for us to pay for an upgraded leg room seat as you failed on all three flights.

You have not completed your part of the legal contact we had both agreed to and we paid for.

Kind Regards

Jayne Corless

[protected]

On 18 Mar 2022, at 2:04 pm, Qatar Airways Customer Care wrote:



Dear Ms. Corless,

Thank you for taking the time in writing to us.

We are sorry to learn of the disappointment that you have expressed as a result of the changes that happened to your flight itinerary.

We fully understand that schedule reliability is important to our passengers, and whilst Qatar Airways, at all times, endeavors to operate all its flight as scheduled, you will appreciate that due to operational reasons, changes do occur. The related information about schedule change is also mentioned in the conditions of carriage, which you may find on our website.

However, we are sincerely sorry for any inconvenience that you may have experienced and how you have been affected by these. We value feedback from every customer and have shared your comments with the relevant department and any necessary steps will be considered to maintain and further improve our service levels.

Please accept our sincere apologies for any inconvenience which may have been caused.

We look forward to be of service to you again in the future.

Sincerely yours,

Mostafa Fakhry

Customer Care

Qatar Airways - Going Places Together

OW LOGO

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Hi ,

Mrs Nupur Roy against booking reference number VE4Q9U not got wheelchair in transit in Doha. She is a rheumatoid arthritis patient and is unable to walk long . In spite of having booking for wheelchair assistance she has not got any assistance . She is a business class traveler and this is very strange to see Qatar airways services for a business class traveler and that also wheelchair patient is so much poor. I would be afraid to recommend or travel with Qatar airways in future. This needs to be investigated urgently .

Thanks

On April 29 I bought a ticket, nr.157-[protected]. I paid with my creditcard, from NL 31 INGB [protected] but also with Ideal, NL37 ABNA0528897535. On May 10th, I send an e-mail to ask you to return E 559,49 to my ABNA bank account, but up until today I did not receive anything and telephone calls with the customer care department did not help either.

Received baggage damaged when at O Hare airport in Chicago. When checked in at KLIA Malaysia it was still a new baggage.

Checked in KLIA - 5th June 2022 @ 10.15pm. Boarded flight to Doha Qatar via QR835

Checked out O Hare Chicago airport - 5th June 2022 @ 4.45pm. Boarded flight QR725 to ORD Chicago

We booked a premier Airline so that our 81-year-old mother could be well taken care of.

Qatar air stop over at Doha for more than 8 hours has previously been supported with accommodations. The delay now is 9 hours.

The Airline has arbitrarily cited 'covid reasons' on their website for not providing the service anymore.

When I called Qatar Airlines, to ask what aspect of 'covid reasons' justify not providing the accommodation on 6 Jun 2022 to a senior citizen, they were not able to provide any details and refuse to acknowledge that it is a problem. There call centre in India is of very poor quality providing you with not functional pell-us emails and not providing any options to escalate or resolve the issue with the management level. Their website complaint form submission is also not responsive even after 3 days of waiting for any response.

Airline Authorities need to provide some safeguards against poor service to senior citizens especially if the stopover wait is more than 8 hours

I am writing regarding my trip to Uganda from Doha on May 7th, 2022. My bag did not arrive to Entebbe airport and I had to go to Kampala and spend 2.5 days without my cloths and medication and missed the group transportation to Mbarara and my speech in a seminar on Monday, just to wait for my bag to arrive on Monday and pay a driver to take me back to Entebbe airport and pick up the bag as I was rushing to go to Mbarara for my seminar and didn't have time to wait for them to send the bag to my hotel. I had to pay to another driver to take me to Mbarara the next day as I missed the group transportation which was way cheaper for me. I had to go to a mall and buy some cloths for 2 days (It was impossible for me to stay with same cloths I was wearing for my whole 30hours trip!)

In total, I had to spend around $500 and cancel my speech to stay in Kampala waiting for my bag! It was a big mental and financial distress for me.

I'm requesting compensation from Qatar Airline.

FROM: PINGLASVASTI AMRANAND; email: [protected]@gmail.com

4 June 2022

TICKET NUMBER 157 [protected]

Booking Ref: OASPL5

QR One World membership #[protected].

My name is PINGLASVASTI AMRANAND, my brother was the President of Thai Airways, Dr. Piyasvasti Amranand.

I am writing to report an unpleasant incident which happened to me at Doha airport on 30 May 2022. 

Last January 2022 I bought 2 roundtrip Business Class tickets for my wife and I for Bangkok - DOHA - Washington, DC and back.
I bought them directly from the QR website (not through a travel agency or other online sites), and there was only 1 price quoted, and I paid 284,580 Thai Baht for the pair of tickets.


We left Bangkok on 9th February and used the Business Class lounge in Bangkok, as well as the lounge in Doha.

On my return from IAD (Washington, DC) yesterday (29 May 2022) flight QR708, I was invited to use the Business Class Lounge there (which you share with Turkish Airline). 

When I arrived in Doha on 30 May for the transfer of flight to Bangkok (QR830), however, I was denied access to all 3 lounges.


I was told that my ticket has been downgraded to a ‘Business Light’ which does not allow passengers to use any lounges. 
I spoke to several front desk staff members at each of the lounges, including Anil at the Al Mourjan Business Lounge, and all said the same thing. 

I do not understand how this could happen since I bought the roundtrip tickets with one purchase and not in segments directly from Qatar Airways.

And if I was allowed to use the Business Class lounges in Bangkok and here in Doha on my way to Washington, DC in February, and also THE DAY BEFORE at Dulles Airport, why would this segment of the ticket be different?

One reason I rarely buy tickets via budget online companies such as Expedia, is to avoid such hassles from happening, like restrictions on changing dates. 

One person said the Business Class Light option was introduced about 4 months ago, which would be AFTER I bought my air tickets from QR. And again, then why was I invited to use the Lounge in Dulles airport just one day earlier?

If the above reason is true, it is more than unfair that your airline would do this to a Business Class ticket holder who bought his ticket BEFORE the price policy was introduced. 
Your staff were all polite but I think they should have made an exception for me, instead of making me walk around and around the various lounges more than twice, pushing the problem to someone else.

Your records should show, and I have the receipt that showed that I paid 284,580 Baht for 2 round trip tickets, hardly a discount fare. 

Furthermore, I booked and paid for Qsuites for the entire journey, yet between Bangkok-Doha, as well as Doha-Bangkok the plane was changed last minute to ones not equipped with Qsuites.

Needless to say, I am not pleased with any of this at all, and feel strongly that a PARTIAL REFUND is in order.


I will seriously consider not using QR again as well as advising others not to do so either. Many to whom I have described my experience advise that I write to newspapers in Thailand who will gladly print it in their letter columns.

I will be taking further action unless I hear back from you in a timely manner.

My mother suffered a medical stroke whilst on holiday in Brisbane and although medically recovered and cleared to fly, we thought we would book wheelchair assistance where possible to avoid stressing her heart on any transfer. We booked this via the "Manage my booking" option on line and then confirmed the request with the check in agent at Brisbane Airport. She acknowledged the request was on the booking after i told her about my mother's stroke condition. the gate (was only a very short distance from security at Brisbane with no staircases and so we were able to cope without assistance but i wanted the Doha and Heathrow segments assisted at all times.

Having just landed and returned home, my mother communicated that there was no wheelchair or assistance at Doha or at Heathrow where in both cases she has been forced to walk lengthy distances unaided.

What is the point of offering "lipservice" to frail passengers and not following through with the arranged support ? Our loved ones are in your trusted care all the way until they pick up their bags in my opinion as they have paid Qatar airways to transport both them and their baggage to a destination. I hold your airline directly responsible for the extremely poor experience and stressful situation you placed my mother in. Appreciate that upgrade work to Heathrow meant that baggage services were located a distance away, but i told your Brisbane check-in staff that assistance was needed from the beginning and you did not act on that information. Absolutely terrible support and i will be advising all friends and family never to use this airline again

My Husband and I booked a flight heading to London Heathrow from Nigeria on the 22nd December 2021. The tickets was to be used on the 3rd of January.

Getting to the airport we were told the Covid 19 test we did would have expired by the time we get to Doha and wouldn't be valid by the time we get to Heathrow. As sad as the new was we went back, asked to be rescheduled for another day, we were told we would need to pay an extra N700,000 in addition to our initial payment of N679,852.80. We objected and decided to cancel the trip within the stipulated hours and requested to book for new flight tickets, while we filed for a refund of N679,852.80,of which we were told we take 45 working days. When the 45 working days elapsed we sent several emails with no one responding, not until we sent a relative to visit the branch in Lagos, then we were told we would have to wait for another 45 working days. Despite the several visits made to the branch, up-till today, 11th may 2022 we are yet to receive a refund

Several calls have been made to Qatar airways offices in England and Doha, who confirmed that the money has been released to Lagos, so we should proceed to the branch to collect our cash.