CB Airlines and Air Travel Qatar Airways Holding luggage more than 19 hours/refused to board flight

Qatar Airways review: Holding luggage more than 19 hours/refused to board flight

MirabellaSJ of Rochester, US

Sep 19, 2023 6:00 am EDT

Featured review

To whom it may concern,

This is Jona Mirabella. [protected]@live.com is my email.

I along with my 2 daughters were denied boarding a flight with Qatar airways. We bought a ticket through Just Fly. The first leg was from Kona to Lax. When we were going to board our flight to Doha from LAX and then had a layover and were going on to Addis Ababa the airlines was changed from American Airlines to Qatar. They said they needed to print up new boarding pass. Then the lady with Qatar airlines asked if we had a visa. I have been to Ethiopia before and had received it upon arrival. Also, one of my friends said we could get it upon arrival. When I looked online there was a post written 7 days before saying that we could get it upon arrival. She made a phone call and said, things have changed and that we need to get a visa before hand. She would not allow us to board and she said our luggage would be taken off. She said apply for the visa and that we needed to go down to the other part of the airport called Tom Bradely to get the luggage. We went down and multiple times asked Qatar about our luggage and they said the bags will take a long time. We never did get our bags that day and could not buy new tickets to leave LAX because we didn’t know when we would get our bags back. The visa to Ethiopia would take 3 days to apply for and receive online.

I made a phone call to try to get money back due to not being allowed on the flight and they said, its too late because you already were on the first leg of the flight from Kona to LAX. In Kona no one had informed us of anything..so there is no way we could know.

I also made a phone call to ask about getting money back and they would not even give a hotel room or a voucher. We ended up sleeping in the terminal close to the luggage claim. It was very cold in the airport so I bought, 3 throw blankets in the early morning when the store opened, 3 cranberry bars and a milk box for my youngest daughter. The total was $97.44.

In the morning, when I went to the line of Qatar airways they still did not have our luggage.

The name of one of the ladies who would not let us board with Qatar airlines is Magda. There was also another lady as well.

We were supposed to fly September 10th at 2:45pm from LAX to Doha. Then on to Ethiopia. Our youngest daughter has not been to Ethiopia so we wanted to take her there for a few days. We were supposed to arrive in Addis Ababa on the 11th at around 11:25pm.

1) Requesting compensation, which I read each passenger is entitled to a 250-600Euro compensation in the event of denied boarding, flight cancelation or long delays (3+) We were both denied boarding and had a long delay waiting for the airlines to return our luggage. The total that we had paid for the flight to Addis Ababa from Kona was $1,760 total.

2) I am requesting compensation for the long delay in return of our luggage. It took 19 hours and 30 min till our bags were returned to us.

3)We are also asking for compensation for the $97.44 spent in the Hudson store in the LAX.I do have the receipt.

E ticket info:

Jona Mirabella Qatar Airways:157-[protected]

Sevara Mirabella Qatar Airways: 157-[protected]

Jazarah Mirabella: 157 [protected]

With kind regards,

Jona Mirabella

Desired outcome: Requesting compensation for late return of luggage, denied boarding of flight and fee in airport.

0 comments

Add a comment

Qatar Airways - an awful experience travelling with infant 12

Qatar Airways - qatar airways group u. k. 60

Resolved

Qatar Airways - lost baggage 10

Resolved

Qatar Airways - cabin crew photos 17

Qatar Airways - I won 800000 pounds 40

Qatar Airways - customers service

Qatar Airways - first class disaster 2

Qatar Airways - Abuse. Luggage. Frequent flyer points

Qatar Airways - seat booking incompetence and poor customer service

Qatar Airways - I haven't got my luggage

View all Qatar Airways reviews and complaints

Qatar Airways Contacts

Qatar Airways phone numbers

+974 40 225 336
+974 40 225 336

Click up if you have successfully reached Qatar Airways by calling +974 40 225 336 phone number 126 126 users reported that they have successfully reached Qatar Airways by calling +974 40 225 336 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number 81 81 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number

22%
Confidence score

Qatar

+1 (877) 777-2827
+1 (877) 777-2827

Click up if you have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number

11%
Confidence score

United States

+44 330 024 0125
+44 330 024 0125

Click up if you have successfully reached Qatar Airways by calling +44 330 024 0125 phone number 17 17 users reported that they have successfully reached Qatar Airways by calling +44 330 024 0125 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number 14 14 users reported that they have UNsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number

10%
Confidence score

United Kingdom

+353 15 266 489
+353 15 266 489

Click up if you have successfully reached Qatar Airways by calling +353 15 266 489 phone number 2 2 users reported that they have successfully reached Qatar Airways by calling +353 15 266 489 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number 3 3 users reported that they have UNsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number

Ireland

+61 130 034 0600
+61 130 034 0600

Click up if you have successfully reached Qatar Airways by calling +61 130 034 0600 phone number 16 16 users reported that they have successfully reached Qatar Airways by calling +61 130 034 0600 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number 5 5 users reported that they have UNsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number

52%
Confidence score

Australia

+64 800 174 865
+64 800 174 865

Click up if you have successfully reached Qatar Airways by calling +64 800 174 865 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +64 800 174 865 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number

67%
Confidence score

New Zealand

+43 12 668 800
+43 12 668 800

Click up if you have successfully reached Qatar Airways by calling +43 12 668 800 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +43 12 668 800 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number

100%
Confidence score

Austria

+32 22 900 852
+32 22 900 852

Click up if you have successfully reached Qatar Airways by calling +32 22 900 852 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +32 22 900 852 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number

Belgium

+45 38 124 124
+45 38 124 124

Click up if you have successfully reached Qatar Airways by calling +45 38 124 124 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +45 38 124 124 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number

100%
Confidence score

Denmark

+33 143 128 440
+33 143 128 440

Click up if you have successfully reached Qatar Airways by calling +33 143 128 440 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +33 143 128 440 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number

100%
Confidence score

France

+49 692 6090 4400
+49 692 6090 4400

Click up if you have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number

Germany

+39 267 976 000
+39 267 976 000

Click up if you have successfully reached Qatar Airways by calling +39 267 976 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +39 267 976 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number

Italy

+31 207 941 434
+31 207 941 434

Click up if you have successfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +31 207 941 434 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number

Netherlands

+47 85 225 999
+47 85 225 999

Click up if you have successfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +47 85 225 999 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number

Norway

+7 495 642 8807
+7 495 642 8807

Click up if you have successfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +7 495 642 8807 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number

Russia

+34 914 183 870
+34 914 183 870

Click up if you have successfully reached Qatar Airways by calling +34 914 183 870 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +34 914 183 870 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number

Spain

+46 84 020 080
+46 84 020 080

Click up if you have successfully reached Qatar Airways by calling +46 84 020 080 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +46 84 020 080 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number 12 12 users reported that they have UNsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number

Sweden

+41 442 043 820
+41 442 043 820

Click up if you have successfully reached Qatar Airways by calling +41 442 043 820 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +41 442 043 820 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number

100%
Confidence score

Switzerland

+90 312 398 2210
+90 312 398 2210

Click up if you have successfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +90 312 398 2210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number

Turkey

+86 236 037 1210
+86 236 037 1210

Click up if you have successfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +86 236 037 1210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number

China

+852 800 969 848
+852 800 969 848

Click up if you have successfully reached Qatar Airways by calling +852 800 969 848 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +852 800 969 848 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number

100%
Confidence score

Hong Kong

+91 794 021 6698
+91 794 021 6698

Click up if you have successfully reached Qatar Airways by calling +91 794 021 6698 phone number 21 21 users reported that they have successfully reached Qatar Airways by calling +91 794 021 6698 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number 25 25 users reported that they have UNsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number

India

+81 355 013 771
+81 355 013 771

Click up if you have successfully reached Qatar Airways by calling +81 355 013 771 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +81 355 013 771 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number

Japan

+60 321 186 100
+60 321 186 100

Click up if you have successfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +60 321 186 100 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number

Malaysia

+63 25 191 888
+63 25 191 888

Click up if you have successfully reached Qatar Airways by calling +63 25 191 888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +63 25 191 888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number

Philippines

+65 800 189 1060
+65 800 189 1060

Click up if you have successfully reached Qatar Airways by calling +65 800 189 1060 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +65 800 189 1060 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number

Singapore

+27 112 677 700
+27 112 677 700

Click up if you have successfully reached Qatar Airways by calling +27 112 677 700 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +27 112 677 700 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number

South Africa

+82 516 033 111
+82 516 033 111

Click up if you have successfully reached Qatar Airways by calling +82 516 033 111 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +82 516 033 111 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number

100%
Confidence score

South Korea

+94 115 570 000
+94 115 570 000

Click up if you have successfully reached Qatar Airways by calling +94 115 570 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +94 115 570 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number

Sri Lanka

+66 26 180 400
+66 26 180 400

Click up if you have successfully reached Qatar Airways by calling +66 26 180 400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +66 26 180 400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number

Thailand

+84 283 827 3888
+84 283 827 3888

Click up if you have successfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +84 283 827 3888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number

Vietnam

+54 115 273 1400
+54 115 273 1400

Click up if you have successfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +54 115 273 1400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number

Argentina

+55 112 575 3000
+55 112 575 3000

Click up if you have successfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +55 112 575 3000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number

Brazil

+974 4022200
+974 4022200

Click up if you have successfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +974 4022200 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 4022200 phone number

Corporate Communications Department

More phone numbers

Qatar Airways emails

support@qatarairways.com

100%
Confidence score: 100%

Support

Qatar Airways address

Qatar Airways Tower, P.O. Box 22550, Doha, Qatar

Qatar Airways social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024