Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Qatar Airways OR Tambo International Airport Check-in staff at Counter number A32.
Qatar Airways

Qatar Airways review: OR Tambo International Airport Check-in staff at Counter number A32.

J
Author of the review
2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing today to complain of the poor service I received from Qatar Airlines Check-in Service(Counter A32) at OR Tambo International Airport today at 6:30 AM SA time, 26 September 2023.

The flight details are as follows:

OSW Global Booking Reference Number: ZA11324722

Ticket Number: OSW-[protected]

Ticket booked on: 1 September 2023

Qatar Airways QR1366 - Economy

Johannesburg to Dublin

Upon my arrival at the airport I was approached by the security(Mafoko Security) at the check-in service who questioned me about my documentation, I willingly handed over the necessary documents that were required. After checking my boarding pass and passport he then continued to ask questions regarding my tickets and passports. At the check-in counter the ladies persisted to query me further and then stated that the boarding gate is closed and that the Irish immigration had denied me entry into their country.

1. I did not get a reason as to why that was the case

2. There were no supporting documents or proof that they contacted Irish immigration

3. The lady who check's the boarding pass and passport closed the boarding gate at 6:40 AM even though I had arrived at 6:30 AM and the plane was set to leave at 8:20 SA time.

4. The ladies who were working that shift stated that I should go to the Irish Embassy in Pretoria to get a letter so that I can board the flight.

5. They did not allow my family to escort me to the check in counter.

All in all, the customer service I received this morning was appalling as it was a way of stalling and then closing the gate even though I had arrived on time. I repeatedly tried to ask your representative to explain why they have said that the Irish immigration have denied me access into the country and all they had to say is "you have been flagged" with no explanation whatsoever.

The embassy stated that I had not been flagged at all.

Desired outcome: Train those ladies accordingly to provide awesome service and treat customers with respect. They should not lie unprovoked just because they woke up on the wrong side of the bed.

0 comments
Add a comment
  1. Qatar Airways Contacts

  2. Qatar Airways phone numbers
    +974 40 225 336
    +974 40 225 336
    Click up if you have successfully reached Qatar Airways by calling +974 40 225 336 phone number 126 126 users reported that they have successfully reached Qatar Airways by calling +974 40 225 336 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number 81 81 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number
    22%
    Confidence score
    Qatar
    +1 (877) 777-2827
    +1 (877) 777-2827
    Click up if you have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number
    11%
    Confidence score
    United States
    +44 330 024 0125
    +44 330 024 0125
    Click up if you have successfully reached Qatar Airways by calling +44 330 024 0125 phone number 17 17 users reported that they have successfully reached Qatar Airways by calling +44 330 024 0125 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number 14 14 users reported that they have UNsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number
    10%
    Confidence score
    United Kingdom
    +353 15 266 489
    +353 15 266 489
    Click up if you have successfully reached Qatar Airways by calling +353 15 266 489 phone number 2 2 users reported that they have successfully reached Qatar Airways by calling +353 15 266 489 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number 3 3 users reported that they have UNsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number
    Ireland
    +61 130 034 0600
    +61 130 034 0600
    Click up if you have successfully reached Qatar Airways by calling +61 130 034 0600 phone number 16 16 users reported that they have successfully reached Qatar Airways by calling +61 130 034 0600 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number 5 5 users reported that they have UNsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number
    52%
    Confidence score
    Australia
    +64 800 174 865
    +64 800 174 865
    Click up if you have successfully reached Qatar Airways by calling +64 800 174 865 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +64 800 174 865 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number
    67%
    Confidence score
    New Zealand
    +43 12 668 800
    +43 12 668 800
    Click up if you have successfully reached Qatar Airways by calling +43 12 668 800 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +43 12 668 800 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number
    100%
    Confidence score
    Austria
    +32 22 900 852
    +32 22 900 852
    Click up if you have successfully reached Qatar Airways by calling +32 22 900 852 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +32 22 900 852 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number
    Belgium
    +45 38 124 124
    +45 38 124 124
    Click up if you have successfully reached Qatar Airways by calling +45 38 124 124 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +45 38 124 124 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number
    100%
    Confidence score
    Denmark
    +33 143 128 440
    +33 143 128 440
    Click up if you have successfully reached Qatar Airways by calling +33 143 128 440 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +33 143 128 440 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number
    100%
    Confidence score
    France
    +49 692 6090 4400
    +49 692 6090 4400
    Click up if you have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number
    Germany
    +39 267 976 000
    +39 267 976 000
    Click up if you have successfully reached Qatar Airways by calling +39 267 976 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +39 267 976 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number
    Italy
    +31 207 941 434
    +31 207 941 434
    Click up if you have successfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +31 207 941 434 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number
    Netherlands
    +47 85 225 999
    +47 85 225 999
    Click up if you have successfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +47 85 225 999 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number
    Norway
    +7 495 642 8807
    +7 495 642 8807
    Click up if you have successfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +7 495 642 8807 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number
    Russia
    +34 914 183 870
    +34 914 183 870
    Click up if you have successfully reached Qatar Airways by calling +34 914 183 870 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +34 914 183 870 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number
    Spain
    +46 84 020 080
    +46 84 020 080
    Click up if you have successfully reached Qatar Airways by calling +46 84 020 080 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +46 84 020 080 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number 12 12 users reported that they have UNsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number
    Sweden
    +41 442 043 820
    +41 442 043 820
    Click up if you have successfully reached Qatar Airways by calling +41 442 043 820 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +41 442 043 820 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number
    100%
    Confidence score
    Switzerland
    +90 312 398 2210
    +90 312 398 2210
    Click up if you have successfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +90 312 398 2210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number
    Turkey
    +86 236 037 1210
    +86 236 037 1210
    Click up if you have successfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +86 236 037 1210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number
    China
    +852 800 969 848
    +852 800 969 848
    Click up if you have successfully reached Qatar Airways by calling +852 800 969 848 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +852 800 969 848 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number
    100%
    Confidence score
    Hong Kong
    +91 794 021 6698
    +91 794 021 6698
    Click up if you have successfully reached Qatar Airways by calling +91 794 021 6698 phone number 21 21 users reported that they have successfully reached Qatar Airways by calling +91 794 021 6698 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number 25 25 users reported that they have UNsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number
    India
    +81 355 013 771
    +81 355 013 771
    Click up if you have successfully reached Qatar Airways by calling +81 355 013 771 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +81 355 013 771 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number
    Japan
    +60 321 186 100
    +60 321 186 100
    Click up if you have successfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +60 321 186 100 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number
    Malaysia
    +63 25 191 888
    +63 25 191 888
    Click up if you have successfully reached Qatar Airways by calling +63 25 191 888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +63 25 191 888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number
    Philippines
    +65 800 189 1060
    +65 800 189 1060
    Click up if you have successfully reached Qatar Airways by calling +65 800 189 1060 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +65 800 189 1060 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number
    Singapore
    +27 112 677 700
    +27 112 677 700
    Click up if you have successfully reached Qatar Airways by calling +27 112 677 700 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +27 112 677 700 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number
    South Africa
    +82 516 033 111
    +82 516 033 111
    Click up if you have successfully reached Qatar Airways by calling +82 516 033 111 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +82 516 033 111 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number
    100%
    Confidence score
    South Korea
    +94 115 570 000
    +94 115 570 000
    Click up if you have successfully reached Qatar Airways by calling +94 115 570 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +94 115 570 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number
    Sri Lanka
    +66 26 180 400
    +66 26 180 400
    Click up if you have successfully reached Qatar Airways by calling +66 26 180 400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +66 26 180 400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number
    Thailand
    +84 283 827 3888
    +84 283 827 3888
    Click up if you have successfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +84 283 827 3888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number
    Vietnam
    +54 115 273 1400
    +54 115 273 1400
    Click up if you have successfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +54 115 273 1400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number
    Argentina
    +55 112 575 3000
    +55 112 575 3000
    Click up if you have successfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +55 112 575 3000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number
    Brazil
    +974 4022200
    +974 4022200
    Click up if you have successfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +974 4022200 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 4022200 phone number
    Corporate Communications Department
    More phone numbers
  3. Qatar Airways emails
  4. Qatar Airways address
    Qatar Airways Tower, P.O. Box 22550, Doha, Qatar
  5. Qatar Airways social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024
Qatar Airways Category
Qatar Airways is ranked 13 among 221 companies in the Airlines and Air Travel category