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READ THIS BEFORE SHIPPING WITH THEM. I WISHED I READ THE REVIEWS FIRST.
I am absolutely LIVID with Qtrex International. My experience with them has been a complete and utter nightmare, and I would NEVER, under any circumstances, recommend their services to anyone. In fact, I urge you to RUN in the opposite direction.
On January 15th, 2025, I entrusted Qtrex International in Mississauga with a box destined for Saint Lucia. I was explicitly told it would arrive within four to six weeks, placing the delivery deadline no later than February 26th. This timing was crucial, as Saint Lucia was offering a "barrel concession" allowing tax-free import of personal items – the very contents of my box. I stressed the importance of this deadline to Qtrex International, and they assured me the container would arrive in Saint Lucia by February 26th.
What followed was a catastrophic series of failures. Between February 17th and 27th, I relentlessly contacted Qtrex International and their local contact, Baron Shipping & Brokerage Inc., exceeding ten phone calls and emails. Finally, on February 25th, Baron Shipping informed me the container was in Saint Lucia but they were awaiting crucial documents from Qtrex International. During this agonizing period, Qtrex International was completely unresponsive. My calls went unanswered, I was placed on endless holds, and their email responses were pathetic excuses about "system issues" due to a recent move.
It wasn't until around March 10th that I finally reached a human at Qtrex International. I articulated my extreme disappointment and the devastating consequences of their incompetence. I was now facing exorbitant late fees and full customs duties, having missed the "barrel concession" due to their inexcusable delays. On March 13th, I requested an update, and they finally responded on March 15th, stating the box would be available for pickup on March 17th.
Here's the breakdown of their disastrous service:
Original Shipping Cost: CAD$75
Late Fee: CAD$33.81
Unnecessary Taxes and Duties (due to their delay): CAD$540.94
Total Cost: CAD$649.75
That's right, a CAD$75 shipment ballooned into a CAD$649.75 debacle – a staggering CAD$574.75 more than I should have paid!
On March 18th, I requested a refund for the late fee (CAD$33.81), providing receipts and a payment link. This is where their appalling customer service truly shone. They engaged in a ridiculous back-and-forth, telling me to contact Baron Shipping, who rightfully told me to deal with Qtrex International. They ultimately refused to refund a single cent, offering only a "discount" on future shipments – as if I would ever subject myself to their incompetence again!
The absolute lack of empathy and accountability displayed by Qtrex International is staggering. The fact that their IVR warns against "expletives" should have been a massive red flag. They clearly know they deliver terrible service. I understand that things can go wrong, but a reputable company takes responsibility and shows genuine concern for their customers. Qtrex International did neither.
DO NOT USE QTREX INTERNATIONAL. They are unreliable, unresponsive, and will cost you significantly more than they quote. Save yourself the stress, frustration, and financial burden, and choose a different shipping company.
PS: The attached receipt is in XCD. As you can see in the photo, the late fee was for 15 days. 15 days the container was in Saint Lucia and because of Qtrex International, I ended up having to spend and extra CAD$540.94.
