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The surest sign that these people are just crooks is that they accepted payment from me, did not deliver, and to this day, refuse to issue me a refund. Theft, plain and simple. I'm surprised that they delivered any merchandise to anybody. They never answer e-mails, never return calls, the manager is ALWAYS out of the office, etc. etc. etc. I complained to the Better Business Bureau, to no avail. They told the BBB that they "sent a check out already" as a refund. ###. I have never received any refund. I am looking to take these people to small claims court. By the way, if you have a problem with them, you can contact
Passaic County Consumer Affairs; 1310 Route 23 North; Wayne, NJ 07470; phone [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been battling with this company for a week. I placed an order for a BBQ it came all damaged, the out side of the box was fine. The best was my 11 year old son signed for it, not even an adult! There is nothing on the receipt to show you inspected and accepted! I contacted customer service I sent 12 photo's clearly identifying the issues along with the email stating what was wrong. I heard nothing back so I contacted the company and was never able to get a response. I asked to speak to a Manager, I was told 4 times to callback in an hour when the Manager, returns, and each time they were not available. After numerous emails, calls the customer service rep. calls back to explain the Manager will authorize Replacement parts! You would need to rebuild the BBQ, and god forbids something with the gas lines were not right, I am putting my family in danger! My husband asked to speak to the Manager he was told they do not take phone calls, we are resolving with our credit card company. This is a rude and unresponsive company!