Rainbow Appliance reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Rainbow Appliance
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Sold broken oven
I purchased an oven from them and after opening the box found a crack on the handle bar being covered with a piece of tape so that I wouldn't notice it on delivery.in addition, after making all the correct connctions to the gas line (following the oven's manual) it would not light the oven's pilot - the oven did not work! I called the merchant and asked...
Read full review of Rainbow Appliance and 1 commentReturn Problem
This company is dreadful to deal with. I had purchased a product image Whirlpool Whirlpool WED5800S 29"" Electric Dryer, 7 cu.ft, 9 Cycles, AccuDry from them because they had the best price and they were in a neighboring state. I arrived home and the appliance was left in the basement and they took the box with them. I called them because we were not able to get the electrician to get the line feeds for the electric and asked that they provide a gas one instead, acknowledging that it was our error in purchasing before we had the line run. I was willing to pay a restocking fee, but they refused to take back the appliance because there was no box, which they originally took! I called my credit card company and they said that since we still have the product, there was nothing they could do in this situation. Its now a couple of weeks and we had to get another dryer, the electric one is still in our basement while we figure out what to do, no one in our area is looking for an electric dryer, tried ebay and craigs list. Stay away from this company, I should have read the complaints before buying, they are accurate.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is Fraudulent! BEWARE!!
I purchased an expensive Microwave from this company which they shipped to the wrong address resulting in the merchandise being lost! They are blaming the carrier and will not refund or replace!
BUYER BEWARE! FRAUDULENT BUSINESS PRACTICES AT RAINBOW APPLIANCE !
The complaint has been investigated and resolved to the customer’s satisfaction.
REPLY from Rainbow Appliance
We never stated we would not refund you. We stated allow 7 business days since that is the time period the shipping company has to find the package. If after those 7 days they dont find it then they will consider it lost and we can then reimburse you in full. After all, what if they find it tomorrow and deliver it to you yet we already refunded you. That would mean you get a full credit and a free appliance. We explained this to you at length over the phone. We give you our word that if they dont find it we will issue you a full credit on day 7, no questions asked.
Nothing but crooks
The surest sign that these people are just crooks is that they accepted payment from me, did not deliver, and to this day, refuse to issue me a refund. Theft, plain and simple. I'm surprised that they delivered any merchandise to anybody. They never answer e-mails, never return calls, the manager is ALWAYS out of the office, etc. etc. etc. I complained to...
Read full review of Rainbow Appliance and 1 commentNon-Delivery
Ordered a Frigidaire range from them on eBay because Sears had the same item but it was not in stock. Delivery was expected shortly. Rainbow subcontracts to Almo Distributing who has a warehouse 2.5 hours from here and advertises delivery nationwide in 1-2 days. Almo then subcontracted to Milan Express in Cleveland to have the unit brought to my home. Milan called yesterday to arrange delivery for last night. It is December, 32^F outdoors with snow and rain as typical for this time of year. Milan never showed up last night; I called them after delivery was supposed to arrive and they had no answers. Then I called them this morning and they said that they have ONLY SEMIS and can't do delivery residentially, but one of the employees has a company pickup truck. I spoke with the employee who refuses to deliver because IT IS RAINING AND HE DOES NOT HAVE A TARP TO COVER THE APPLIANCE IN HIS PICKUP TRUCK and when I suggested he could go to Lowe's or Home Depot to get one, he flatly refused to go buy one. HUH? So, he says that when the weather gets better he'll deliver it. OF COURSE, AROUND HERE, THAT COULD MEAN SPRINGTIME. This delivery snafu is unbelievable. Totally unreliable!
Everyone on this site seems to have had the same issues as well. I absolutely urge no one, and I mean no one, to do any business with Rainbow Appliance. They will sell you items they do not have in stock and then stall when you want a refund you will never recieve. ***DO NOT PURCHASE ANYTHING FROM RAINBOW APPLIANCE AS THEY ARE ONLY IN THE BUSINESS OF STEALING YOUR MONEY. YOU WILL NOT RECIEVE A PRODUCT NOR WILL YOU BE ABLE TO RESOLVE THE ISSUE TO GET A REFUND ON YOUR PURCHASE*** I hope this company is brought up on charges and all victims involved are settled in court.
REPLY from Rainbow Appliance.
Please understand you live in a very remote area where no trucks can get down the roads, only SUV and pickup trucks. We and all other appliance stores only have Trucks and deliver in Trucks. At the time you ordered the appliance from us you should have told us " Hey guys a truck wont make it down my block." But you never stated anything of that sort. What did you think we would deliver it other than a truck.
Service
I ordered an Avanti refrigerator form this company on 9/24/08, on 9/25/08 I received an email saying to call an 800 number because of a problem with the order, I called on 9/26/08 and was informed this item had been discontinued and my order was canceled. On 9/29/08 Rainbow Appliances charged my checking account. I emailed for an explanation but have never received a reply. I have filed a complaint with the state of Florida and have had to resort to a charge dispute with my bank to recover this money. This company is nothing but a bunch of thieves, not worth doing business with for apparent good prices when all they do is take your money with no intention of filling an order.
Horrendous service!
This company is unbelievable. 1st they sold me a washing machine that is unavailable. After all of the "paperwork" (this was done via phone) and credit card confirmation etc., I asked when it could be delivered, and was told that they would get back to me, that they had to call a GE rep. That never happened, I called them two days later to be told that they had not contacted the GE rep and they weren't showing anything on that machine. I then ordered a more expensive Whirlpool. Arranged for delivery, and it never came. They wanted me to continually call the delivery service man (despite the fact that I had paid them to deal with delivery and set up). I spent three days making long distance calls from Hawaii, paying people to sit in my apartment in Newark to accept delivery, and GUARANTEES that the delivery would happen... JUST WORDS. What kind of way is this to do business? I am so frustrated at this point. They have promised, yet again, to deliver tomorrow, and I have arranged for someone to sit all day tomorrow (March 14th, 2008) to accept a now questionable delivery. DO NOT BUY ANYTHING FROM THIS COMPANY, THEY MAKE ALL KINDS OF PROMISES, AND DO NOT FOLLOW THRU ON ANY OF THEM... I PERSONALLY THINK, THEY TELL YOU WHAT EVER YOU WANT TO HEAR, JUST TO GET RID OF YOU. BUYER BEWARE!
Absolute do not do business with these people under any circumstances. I ordered a fridge on August 7th. I called every day to track the order. My calls were never once returned. Today, August 27th, I eventually found out THAT THE FRIDGE IS BACK ORDERED UNTIL THE MIDDle of september but they were happy not to share this info with me. There response was to cancel my order with out any effort to provide me with a comparable product and certainly no apology. They are really the WORST!
I purchased an expensive microwave from Rainbow Appliance. They shipped it to the wrong address resulting in the microwave being lost. They proceeded to blame the carrier instead of taking ownership of their mistake. They have not issue a refund or replacement.
BUYER BEWARE! RAINBOW APPLIANCE IS A FRAUDULENT BUSINESS. Do not be sucked in by low prices they will rip you off!
They may have cheap prices but if the product comes to you damage you'll never get it fixed or replaced. They delay, lie, and don't respond. Stay away!
Rainbow Appliance is full of crooks. The products are sub-par at best. They do not honor warranties or exchange policies and customer service is horrible! If you actually get someone on the phone they treat you like trash and are very rude.
Do not be fooled by lower prices they will just rob you blind.
JUST HAD SIMILAR EXPERIENCE JUST ORDERED MICROWAVE FROM THEM...WAITED 2 WAEEKS NO RESPONCE OR CALL. FINALLY WHEN I CALLED THEY SAID IT WAS BE SHIPPED TODAY AND I WILL GET AN EMAIL.AFTER NO EMAIL CALLED NEXT DAY THEY SAID ITEM JUST GOT THERE, ITEM WAS BEING SHIPPED TODAY. ASKED FOR MANAGEMENT THEY PUT ME ON HOLD AND TOLD ME THAT HE WAS NOT IN.TERRIBLE CUSTOMER SERVICE.PRICE IS NOT WORTH THE HEADACHE.
Rainbow Appliance is a joke for sure. They are also bad on the purchasing side. These idiots cancelled a small order and the first communication from Eli Klein from Rainbow was to threaten to file a chargeback. I do not know if this woman is just immature, or outright mentally ill, but if she is in the management or ownership, I can easily see why doing business with Rainbow appliance will be problematic. They have no respect for other businesses, and I am sure they have no respect for their customers either.
The best thing to do with these clowns is take their own "Eli Klein's" advice and file a chargeback. i.e. Tell your credit card company that the item you purchased was Faulty or NOT as advertised. You can also file a compliant with the BBB.
I also had a terrible experience with Rainbow Appliance. I wish that I had taken the time to research the company before ordering from them. Had I found this site I most certainly would NOT have.
I placed an order on February 4, 2009. I never received an order confirmation via email, but the payment went through immediately, so I didn't worry about it. The online system said to expect delivery within 8 days. When 8 days had passed and I had not gotten a call from the shipping company, I decided to call for a tracking number. I spoke with someone at the customer service number who told me that the dryer was out of stock and would be in stock "next week" which would have been the 18th-22nd of February. On the last day of that week, the 20th of February, I made another phone call to see if my order had shipped. I was then told that the dryer would not be in stock until February 25. 21 days after I placed my order and payment was taken. I waited to call to see if the order had shipped because I still had no confirmation of shipping either by phone or email. I talked to Emma, who was very helpful and who told me that the order had been shipped the day before but she could not find a tracking number. She took my name and number and called me back after speaking to her manager. It was discovered that the package was shipped, but that the dryer was apparently damaged in shipment so it was being returned to Rainbow. The manager said that the particular model that I ordered was discontinued and they could not get any more. Emma told me that if I wanted the model that was replacing the one I ordered, it was in stock and would be shipped in a few days. I was also told that I would have to pay the $130 difference in the price. I told her to go ahead and ship this out.
After thinking about my situation I decided to dispute this with Rainbow. I ordered the model they had available on their website. I never received notice that this was out of stock or that it was discontinued. I waited 23 days to find this out. I was patient waiting for Rainbow to get this dryer in stock after finding out on my own that they did not have it in stock when I ordered it.
I have now waited almost a month for my washer and dryer, all the while Rainbow had my money, and I am now having to give them another $130 to get my order fulfilled. I do not feel that it should be my responsibility to pay the difference for the replacement model. None of this was my fault or in my control, yet I have had to wait an unreasonable amount of time and am having to pay for the mistake.
This has been a rather daunting process so far and I will never do business with Rainbow Appliance again or suggest that others do, as it currently stands.
I sent an email to Rainbow stating the above and was given this response:
"I am truly sorry to hear of your situation. Yes, Emrah is very helpful thankfully. I will review with management and email you back by tomorrow. Please advise.
Best Regards,
Maritza"
I never got another email from this company. BUYER BEWARE!
To All Who Need to Know:
I FINALLY, after 6 months, got a refund from these jerks, but that was only after the threat of government action. Anybody who has a problem with these thieves should contact:
Passaic County Department of Law and Public Safety
Division of Wights and Measures/Consumer Protection
1310 Route 23 North
Wayne, NJ 07470
Contact either:
BarbaraAnne Mekita (barbaram@passaiccountynj.org; phone [protected]; fax [protected]) or
Rosalia Valentin (rosaliav@passaiccountynj.org; phone [protected])
Don't bother complaining to the Better Business Bureau; Rainbow is NOT a member (big surprise!) and the BBB can't do anything.
It may take some time, but as soon as Passaic County gets involved, watch how fast these A-holes get in line!
DO NOT BUY FROM RAINBOW APPLIANCE. THEY ARE A TOTAL NIGHTMARE AND ENGAGE IN THE MOST UNETHICAL AND UNACCOUNTABLE BUSINESS PRACTICES I HAVE EVER ENCOUNTERED. I bought a dishwasher from them in May. It has never worked properly. They refuse to accept a return for a refund when they sell malfunctioning appliances. I have spent months arranging service the manufacturer. Their technician has replaced parts, but the machine still does not work. The people at Rainbow Appliance have refused to uphold their warranty. Calls and emails to Rainbow Appliance go unanswered. I have now filed warranty complaints with American Express, the Better Business Bureau, and the Office of Consumer Protection. Despite the fact that two plumbers and the Whirlpool technician have verified that my machine is properly installed, Rainbow Appliance continues to make the unfounded claim that the machine is not installed properly-- it appears to be a scheme to dodge their legal warranty obligation. Their customer service is absolutely the most abysmal I have ever seen. DO NOT DO BUSINESS WITH RAINBOW APPLIANCE. BUY FROM COMPANIES LIKE HOME DEPOT WHO HAVE GREAT CUSTOMER SERVICE.
I HAVE THE SAME HORRIBLE PROBLEMS WITH RAINBOW APPLIANCE...STAY AWAY HORRIBLE! I HAVE BEEN JERKED AROUND FOR A MONTH, THEY LIE TO YOU ON THE PHONE, NEVER CALL YOU BACK, AND TRY EVEN GETTING A REFUND...HA! I AM DRIVING THERE TO CONFRONT THEM TOMORROW IF THEY DON'T SHIP THEY PRODUCT...I'M NOT HOLDING MY BREATH!
WARNING! STAY AWAY!
You have to be crazy to buy from this place!
Rainbow Appliance
MS Electronics & Appliances
210 River Rd
Clifton NJ 07014
[protected]
Bought a Friedrich Air Conditioner. Best price on a Friedrich model, by far. This is a NJ company = 20.
Do you offer installation I ask? Do you know the new rules for NYC installation? Can't be sure, says salesman J. He advises I get an authorized Friedrich dealer in NYC to install. I do this.
Lots of problems with delivery. Lots of excuses. Finally, after waiting from 9am to 4:45pm, I need to leave. They try again the next day, but I had to do all the calling and pleading. Rainbow apologizes and gives me extended warranty.
So the authorized installers arrive--not Rainbow-- and we all notice that the A.C parts are damaged in box---however I'm told it's an easy thing to replace, plastic parts of the plenum, but when installed and turned on, the fan is defective. Not an easy problem any more. I've purchased a defective machine. I called Rainbow immediately, but got the machine.
At 9am the following workday, I call Rainbow, tell someone the story, and am told they would get right back to me. Five calls and long bouts of waiting on hold, speaking to 3 different people, "I'll call you back" and nothing is done. No plan has been made, no help given. They are avoiding me. In the evening I call the original salesman J., and he is mean and taunting. He is laughing at me. He says "we're spending way too much time with you. He curses me "go screw yourself. Not once, but three times throughout the conversation. He jerks me around on the phone. RAINBOW DOES NOTHING. Absolutely nothing. Call Friedrich (the manufacturer), he says.
J., who sold me the machine, is now egregious. I ask many times for the company owner's contact number. J. says sure, here's his number, and he gives me the local information number. And laughs.
So it's 88 degrees in NYC this evening, and I have an A.C that I've paid over one thousand dollars for, and it doesn't work. And RAINBOW puts me on hold every time I call. And J. laughs when I call and hangs up on me.
LISTEN EVERYONE: RAINBOW ONLY WANTS YOUR MONEY, THEY ARE NO HELP IF THEY SELL YOU A LEMON. Buyers are sitting ducks. Once they have your money, you get no service. Caveat Emptor, don't do this to yourselves. They don't deserve your business. Can't remember when I've had a worse buying experience. I'm a mature business person, have had a successful career in sales, and these people give salespeople a bad name. Tomorrow I call Friedrich.
In the end, that discount price they offer is not worth the horrendous service. God help you if you receive a non-working appliance. You're screwed. I have my credit card company looking into this now. All I wanted was a replacement with a working machine by the company that sold me the item. This doesn't work with RAINBOW. Quick sale and goodbye.
I get a call a few days later from a Rainbow Manager; apologetic and he tries to make good and I let him try. So I stay home ANOTHER DAY (day 4) waiting for a 1pm delivery of a replacement A.C; I'm told the chassis of the damaged one will be extracted, the new chassis installed. A new cover will replace the cracked one. The bad air conditioner will be removed.
So the 2 young delivery guys come on time at 1pm (hooray, finally) and they see the damaged A.C in the window. What's wrong, I say? "We don't install, they say. We don't take the chassis out and replace it... someone else does it.
They call their manager, who wants to walk them through the process with my $1000 machine. I said to the young man,"you haven't done this before? He said, "I can try."
Oh BOY! That 's all I need. I call Rainbow, I call 5 times, I speak with 5 people, the Manager has "stepped away. The young delivery boys leave the new A.C boxed in my apartment. MY APARTMENT IS STILL HOT, WITHOUT A WORKING A.C, and it's June 21, and this has been going on since June 14.
This company, despite the manager's good intentions-- he is worried about the effect of published online criticism on his business-- CANNOT GET THIS RIGHT. They have wasted my entire week, and now will keep me in the heat for two consecutive weekends. I am beyond frustration, beyond tears. I say again, Caveat Emptor.
I get a call from the manager on Monday morning. Now tells me that he never said that his guys would replace the chassis and take away the one that doesn't work. He says Rainbow doesn't install in metro NY, although that's not what the website states: "We offer installation in the metro NYC area, all of NJ. We also offer installation in parts of Pennsylvania. There is an additional fee, so please call our sales department at [protected] or email us at sales AT rainbowappliance.com for a price quote."
He tells me it's my problem. He says that either he will have his drivers pick up the new boxed replacement A.C, or I have to pay someone for a second installation. He says he will charge my credit card for a second air conditioner if this doesn't resolve soon.
Two hours later he agrees to pay 1/2 of the installation cost... he will credit my account.
In summary, after maybe 30+ calls to Rainbow's 800# since the initial A.C delivery on June 15, I still have no working air conditioner, but maybe there will be a breakthrough this week. I have spent a full work week---5 days or more over the last 2 weeks---waiting for call backs or deliveries, writing to BBB and my bank. Yes, Rainbow offered a lower price on this machine. BUT YOU DO THE MATH. This was one expensive business transaction, in every way. For me, my business, my health. And it's by no means over. A real nightmare.
I understand the egregious salesman J. remains in his job, ever-ready to bully the next client. The manager, a mixed bag, tried to solve the situation, I guess. It took too long, and kept me in summer heat too long. No one should have to go through this.
One last thing:
On Sunday, I learn that Epinions has deleted my complaint about Rainbow Appliance. It was my first listing ever. They said I did something wrong, it wasn't too clear what, so I deleted what I thought could be the offending part - I used the first name of the egregious salesman and the manager. Perhaps Epinions - whose parent company is EBAY (and Rainbow Appliance is a big seller on Ebay, providing Ebay with many fees) was feeling the heat from Rainbow? Rainbow was pressuring me to take down the critique from the get-go. I don't know the truth of the matter, maybe never will because Epinions is not responding. But my right to complain has been limited by them, even while people were saying that my listing was "helpful".
I'm hoping this site will publish my complaint so that others can be warned.
I do not think it is Rainbow that it is the whole problem. I had almost the same situation with another vendor of AC's. I think it is endemic to the AC industry. Retailers do not stand behind the products they sell they pass you on to the manufacturer. I bought a Friedrich and after one month it did not work. It took me one week in 92 degree weather to get a new machine from Friedrich with very little help from the retailer. I am waiting for it now. Hundreds of calls and emails . I think it is the appliance business that has become a sham. After I get the AC installed and working I plan on a SN campaign.
The commenter J Maslow is the salesman that was censured by his management for his vulgar and egregious language and treatment of me. Since that time he has breached credit card rules by emailing me personally and threatening to post sexually suggestive announcements about me online using my telephone number (which he has access to via my use of credit card for the initial sale). His management and the credit card company I used is now aware of his dangerous behavior and I'm hoping punishment is in order for salesman AND Rainbow--- who does nothing about it.
I want to warn all women that their telephone numbers are subject to threatened sexual mischief by J. Maslow/ Rainbow Appliance salesman, if they decide to exercise free speech and post criticism on this and other online sites.
FYI, J Maslow's rants about my demanding compensation etc is not true. I called Rainbow with the best intentions to purchase an air conditioner. I had to endure weeks of the very worst treatment to finally get a working machine. I paid Rainbow's full price which turned out to be unacceptably expensive in terms of time lost and aggravation.
J. Maslow appears to be a family member within the Rainbow organization and a top salesman, so caveat emptor and watch out for this abusive vulgar salesman. There are better places to shop.
Jodi is truly the customer from Hell. We work with several installers. None are willing to do installation in NYC. Manhattan added a lot of regulations to prevent accidents. Most installers do not feel it worthwhile to install in manhattan. Aside from the city regulations, there is no private homes in Manhattan.
They have to deal with Co - Op boards and corporations who own the huge sky scrapers. There is a lot of paperwork and other rules, policies procedures etc to install an AC.
We work with many contractors and offer installation of Air Conditioners but we cannot get any one to install in NYC. This has affected our sales, but some people are willing to buy it anyways.
Jodi chose to buy it without installation. To start with, she demanded 300 compensation because the delivery guy was stuck in traffic. This before she got the delivery.
She then proceeded to harass us. She kept calling and said that she is not going to hang up or stop calling unless we give the owner's cell phone number to her (he had a family emergency).
I did not want to lose my job by giving out the bosses number to a psychopath.
She is even ranting that epinions is also out to get her because we are a big business. When she joined epinions, the user agreement clearly says no naming names. She is incapable of following directions or listening but then rants and raves.
Bottom line, Jody is a lunatic and a true customer from hell.
We have several thousand positive reviews on ebay, it is nearly 100% positive. We are proud of our record, but we cant make everyone happy and I we will not give out management's or employees cell phone numbers to lunatics.
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The per son that answered the door for the delivery instructed the drivers to take away all the boxing. The drivers would have been glad to leave the unit there still packaged but at the request of the customer they spend anther 15 minutes unpacking the unit and removing all the boxing. Customer admits they ordered the wrong unit so the mistake lies with the customer not with the retail store. And if we are asked to remove all the boxing than that is what we do. But we cant take back a unit without any boxing to it.
File with the BBB
Tell your credit card company they came and took the produce and submit a chargeback (under no refund received)
Then sell it on CraigsList and get double your money