The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I bought a pair of 79.99 of Ralph Lauren dress pumps and they did not hold up at all. The material is coming off, and they look awful. The sole is even falling off.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Verified customerThis complaint was posted by a verified customer. Learn more
We spent 180 USD in Nov, 09 to buy some sweaters after feeling that this brand can be trusted but sweaters are already unwearable after 4-5 times...
This is when the products, which we bought were on high discount...
PlEASE BE CAREFUL WITH RALPHS LAUREN PRODUCTS.
G
G
Gail Balts
Eau Claie, US
1 comments
Gail Balts
of Eau Claie, US
Nov 28, 20098:11 pm EST
I had purchased 3 Jackets and all 3 zippers have broken with in 2 months. And when I took them back to the store they told me that even if I had the receipt I would not be compensated because they were worn and I said if they were not worn the zipper would not be broken. They said it was not there problem and they were not doing anything about it. I find that being very bad business related.
S
S
sour grapes RL purchase
US
1 comments
sour grapes RL purchase
of US
Dec 05, 20091:04 pm EST
I bought RL, LAUREN patent leather pumps and after only one wearing to a low key wedding, one shoe has cracks on both sides of where the shoe bends with stepping. I suppose shoe #2 will soon follow. You would think I was wearing cheap fashion shoes like Chinese Laundry or Steve Madden!
'Ralph Lauren' brand, shame on you. I will remove this posting if you resolve this 'issue' somehow. Otherwise, I will wear them just as a conversation piece to point out the RL quality or lack thereof.
South Bay, CA
C
C
Christine M M
Woburn, US
3 comments
Christine M M
of Woburn, US
May 19, 20113:40 pm EDT
Purchased a pair of black espardrilles with strap a few weeks ago. Minimum wear as I am in New England and the clear rubber bottom torn off both feet and continue to peel.
C
C
Christine M M
Woburn, US
3 comments
Christine M M
of Woburn, US
May 19, 20113:42 pm EDT
I'm disappointed at the wear of the shoes
C
C
Christine M M
Woburn, US
3 comments
Christine M M
of Woburn, US
May 19, 20113:42 pm EDT
entered on
U
U
uta bartkowski
Manchester, US
1 comments
uta bartkowski
of Manchester, US
Aug 01, 201210:11 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
The polo shirt that was sent is two sizes too small.
L
L
Logical Sense
San Antonio, US
38 comments
Logical Sense
of San Antonio, US
Aug 01, 201210:24 am EDT
So return it and get the correct size.
Valerie
US
5949 complaint
2577 comments
Valerie
of US
Aug 08, 20165:29 am EDT
I spent 44.00 on an item, wore it for about 2 minutes to check fit, realized that it was too big, packaged it up and returned it. The item was barely touched, and all tags were included. Despite that, my refund was just over $23.00. Shipping costs and return shipping fees are not refunded. I've never heard of such a return policy from a mail-order company. I don't expect to shop from the website anymore. I'm a huge fan, but the customer service is terrible. A shocking disappointment--the amount returned was less than the item's price before shipping.
Z
Z
Zoyaissaelkhoury@gmail.com
US
1 comments
Zoyaissaelkhoury@gmail.com
of US
Aug 17, 201911:57 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Hi.i bought the dress red and white from the outlet mall i wear it one time i washed it with cold water on my hand .the red colour went on the white.i was very deceived. A new dress Ralph Lauren..please advise how can I replace the dress.thank you.
Click up if you have successfully reached Ralph Lauren by calling 1800 2643 7656 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling 1800 2643 7656 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling 1800 2643 7656 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling 1800 2643 7656 phone number
Click up if you have successfully reached Ralph Lauren by calling +1 (888) 475-7674 phone number
0
0 users reported that they have successfully reached Ralph Lauren by calling +1 (888) 475-7674 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +1 (888) 475-7674 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +1 (888) 475-7674 phone number
Click up if you have successfully reached Ralph Lauren by calling +44 203 450 7750 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +44 203 450 7750 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +44 203 450 7750 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +44 203 450 7750 phone number
Click up if you have successfully reached Ralph Lauren by calling +43 179 567 656 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +43 179 567 656 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +43 179 567 656 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +43 179 567 656 phone number
Click up if you have successfully reached Ralph Lauren by calling +32 22 008 775 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +32 22 008 775 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +32 22 008 775 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +32 22 008 775 phone number
Click up if you have successfully reached Ralph Lauren by calling +420 239 018 033 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +420 239 018 033 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +420 239 018 033 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +420 239 018 033 phone number
Click up if you have successfully reached Ralph Lauren by calling +45 38 322 796 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +45 38 322 796 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +45 38 322 796 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +45 38 322 796 phone number
Click up if you have successfully reached Ralph Lauren by calling +358 972 519 775 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +358 972 519 775 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +358 972 519 775 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +358 972 519 775 phone number
Click up if you have successfully reached Ralph Lauren by calling +33 157 324 775 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +33 157 324 775 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +33 157 324 775 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +33 157 324 775 phone number
Click up if you have successfully reached Ralph Lauren by calling +49 699 4519 2292 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +49 699 4519 2292 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +49 699 4519 2292 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +49 699 4519 2292 phone number
Click up if you have successfully reached Ralph Lauren by calling +39 269 430 775 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +39 269 430 775 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +39 269 430 775 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +39 269 430 775 phone number
Click up if you have successfully reached Ralph Lauren by calling +31 202 035 212 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +31 202 035 212 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +31 202 035 212 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +31 202 035 212 phone number
Click up if you have successfully reached Ralph Lauren by calling +48 223 062 326 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +48 223 062 326 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +48 223 062 326 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +48 223 062 326 phone number
Click up if you have successfully reached Ralph Lauren by calling +351 217 810 276 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +351 217 810 276 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +351 217 810 276 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +351 217 810 276 phone number
Click up if you have successfully reached Ralph Lauren by calling +34 912 757 399 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +34 912 757 399 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +34 912 757 399 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +34 912 757 399 phone number
Click up if you have successfully reached Ralph Lauren by calling +46 851 761 775 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +46 851 761 775 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +46 851 761 775 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +46 851 761 775 phone number
Click up if you have successfully reached Ralph Lauren by calling +86 400 842 8373 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +86 400 842 8373 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +86 400 842 8373 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +86 400 842 8373 phone number
Click up if you have successfully reached Ralph Lauren by calling +852 26 431 400 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +852 26 431 400 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +852 26 431 400 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +852 26 431 400 phone number
Click up if you have successfully reached Ralph Lauren by calling +81 120 327 420 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +81 120 327 420 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +81 120 327 420 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +81 120 327 420 phone number
Click up if you have successfully reached Ralph Lauren by calling +82 805 661 199 phone number
1
1 users reported that they have successfully reached Ralph Lauren by calling +82 805 661 199 phone number
Click down if you have unsuccessfully reached Ralph Lauren by calling +82 805 661 199 phone number
0
0 users reported that they have UNsuccessfully reached Ralph Lauren by calling +82 805 661 199 phone number
100%
Confidence score
South Korea
More phone numbers
Ralph Lauren emails
customerassistance@ralphlauren.com
100%
Confidence score: 100%
Support
Ralph Lauren address
625 Madison Avenue, New York, New York, 10022, United States
Ralph Lauren social media
Checked and verified by Jenny
This contact information is personally checked and verified by the ComplaintsBoard representative.
Learn more
We spent 180 USD in Nov, 09 to buy some sweaters after feeling that this brand can be trusted but sweaters are already unwearable after 4-5 times...
This is when the products, which we bought were on high discount...
PlEASE BE CAREFUL WITH RALPHS LAUREN PRODUCTS.
I had purchased 3 Jackets and all 3 zippers have broken with in 2 months. And when I took them back to the store they told me that even if I had the receipt I would not be compensated because they were worn and I said if they were not worn the zipper would not be broken. They said it was not there problem and they were not doing anything about it. I find that being very bad business related.
I bought RL, LAUREN patent leather pumps and after only one wearing to a low key wedding, one shoe has cracks on both sides of where the shoe bends with stepping. I suppose shoe #2 will soon follow. You would think I was wearing cheap fashion shoes like Chinese Laundry or Steve Madden!
'Ralph Lauren' brand, shame on you. I will remove this posting if you resolve this 'issue' somehow. Otherwise, I will wear them just as a conversation piece to point out the RL quality or lack thereof.
South Bay, CA
Purchased a pair of black espardrilles with strap a few weeks ago. Minimum wear as I am in New England and the clear rubber bottom torn off both feet and continue to peel.
I'm disappointed at the wear of the shoes
entered on
The polo shirt that was sent is two sizes too small.
So return it and get the correct size.
I spent 44.00 on an item, wore it for about 2 minutes to check fit, realized that it was too big, packaged it up and returned it. The item was barely touched, and all tags were included. Despite that, my refund was just over $23.00. Shipping costs and return shipping fees are not refunded. I've never heard of such a return policy from a mail-order company. I don't expect to shop from the website anymore. I'm a huge fan, but the customer service is terrible. A shocking disappointment--the amount returned was less than the item's price before shipping.
Hi.i bought the dress red and white from the outlet mall i wear it one time i washed it with cold water on my hand .the red colour went on the white.i was very deceived. A new dress Ralph Lauren..please advise how can I replace the dress.thank you.