Our stay from 4/25/21 - 4/26/21 was a total nightmare. The receptionist looked unkempt, dressed improperly and was busy smoking every moment he felt unobserved. He didn't even know the difference between a queen and a king bedroom and it took a while until he found out if there are any vacancies at all. We were wondering when he asked us for our license plate data at the check-in.
When we got to the room we passed the cleaning cart, which itself looked filthy. So did the hallway and the room. Dust on the lamps, dirt on the remote control and the phone, black stains on the pillows and sheets, tears on the bed spread and the lampshades. It didn't look clean at all. Especially in times where a deadly virus is surging the world, cleanliness shouldn't be optional. The bathroom looked remodeled, but in a very unprofessional way.
I visited the pool area while my husband stayed in the room. I felt observed by the also unkempt, cranky janitor, who permanently sneaked around the pool area. He aggressively kicked the towels, which other guests had left on the floor to the side instead of cleaning up the mess. The whole pool area didn't look very well maintained. After I had used one of the "fresh" towels from the shelf, I realized large stains on it, that looked like feces or other body fluids, which didn't come from me.
The night was horrible, the curtains didn't close properly and we had a strange insecure feeling about our car. After we saw what the breakfast looks like, we skipped it without regret and tried to get away asap. We didn't even make an attempt to talk to the manager as we were extremely tired out due to the bad night sleep.
We always thought Ramada would be a brand on which we could rely on, but this stay taught us better. It felt more like a run down low class hotel. This hotel in Coeur d'Alene is definitely destroying Ramada's good reputation.
We are very eager to hear Ramada/Wyndham's statement about this nightmare.
Desired outcome: Refund