FlightHub
Reviews and Complaints

Had to cancel a booking with Flighthub. About an hour after booking, I used the tab labelled 'cancel this booking'.

I went through the whole process, and it said it was cancelled. Apparently, it was not cancelled. According to FlightHub, the 'cancel this booking' tab does not actually cancel the booking. You have to type in the booking number.

This is not posted anywhere on their site. They will not cancel the flight or issue a refund because they say it is past the 24-hour refund period.

This is a deceptive practice, and the Attorney General of Michigan has started a file on Flighthub. Contact them with your experiences (high fees, cancellation issues, hidden fees, etc.) Also report similar issues regarding FlightHub to the Travel Industry Council of Ontario.

I decided to take a trip almost halfway across the country in just under 4 weeks. I knew my cost for airfare would be higher than if I had made my plans earlier but Flighthub was able to get me a reasonable rate. More importantly, it allowed me to choose flights which maximized my vacation time, something I couldn't do on other sites. The site was easy to use and I also appreciated the opportunity to purchase inexpensive travel insurance. Thanks, Flighthub!

Flight prices were extremely favourable in comparison to other sites.
I liked the fact that there were many dates, times and options available to choose from and all at convenient locations.
Once the details were decided upon, booking the trip was quick and easy.
No hidden fees or surprises at checkout and in my opinion, one of the better sites out there.
Overall, a pleasant booking experience, very affordable pricing and I will be using flighthub again in the future.
Thank you!

Unfortunately we received the news that my sister had to undergo a gastric bypass. She had been reporting on the phone about how it would help her if some of her family was there during the operation. Overall it was a rather stressful week, and we needed a simple but effective booking for the last minute. We don't normally travel but had heard about FlightHub, and they were able to give us the rates you'd get at any given time, not just for special occasion. Overall, they made our lives much easier throughout.

I couldn't be any more excited that I'm going to Florida! Thanks for making it easy to book flight hub! I will be using you guys again.

You could consider an option near a final screen saying, " would you like to email your itinerary?" I think I've seen that before (elsewhere) and it is helpful. I needed to give our details to my friend, whom I booked her ticket for her as well. Obviously, I found a very easy way around this. I'm just giving quality improvement feedback because you seem to care-which is awesome!

I have purchased tickets from Dallas Texas to Odessa Ukraine 4 times in 16 months and have used Flight Hub on 3 of them and always found them to be the best deal. I go through Kayak.com to do my search and it always shows me the best deals from all the leading websites. The one time that I went through another agency was due to the timeframe I needed to navigate with, but their prices are always the best. I would recommend that you look at their prices first before you go elsewhere, you will be glad that you did.

I like the fact that FlightHub searches multiple flight schedules and consolidates them into a manageable summary. I even tells you if there's some urgency because it tells you how many tickets are left at that price. I booked a flight and to my disappointment it told me that price was no longer available. I guess I hesitated as I want to discuss with my wife, but I ran the query again and the old price was again offered to me, maybe because someone else hesitated? Anyway, was pleasantly surprised that it book me at the price original displayed. Thank you

If i could give this guy a massive tip I would. I use Flighthub often and never had problems until this week with a flight FijiAirways was sharing with A/C. The flight in January changed so often i needed to change the flightH Hitham literally was dealing with my situation for over 6 hours. He remained PATIENT, FRIENDLY, CALM, CONSISTENT and EFFECTIVE the entire time. He was excellent and I recommend him highly for anyone dealing with flight problems, or for other businesses who need a dedicated performing employee who goes above and beyond his duties.
Fiji Airways in the end was able to change my flight as the problem was with A/C.

Ok, I told [protected]@ FlightHub if my refund came in today like they promised... I'd leave 2 good reviews, if not- I'd leave 10 bad ones. ( the process took 11 days) So here we are. I am Very glad I bought the cancellation insurance. Hurricane Fiona & Ian sideswiped my travel plans. I am truly grateful to be safe & am sorry for what has happened to those affected by the storms. But, I needed my money back- American Airlines refunded my money in 48 hours- to flight hub. 5 phone calls later to very polite & helpful people. Sarah, Aram, Marcia(?) - & that Turkish sounding guy guy I got frustrated with... the problem was resolved. I definitely plan to use flight hub services again. Thank you

I am still waiting for them to resolve an issue. My sister had a booking for a trip in April of 2020. Due to COVID-19, she wants to change the destination from one place to another. Dealing with justfly.com and the carrier has been extremely difficult. I have spent hours trying to get a resolution, but all I have gotten is a runaround.

Doesnot respond to complaints or find any resolutions,... Keeping them ongoing,... Doesnot answer phone calls,...In relations to rebooking flights failed by an foreign government changing polices partly unannounced,... I seek further actions soon,... Meaning I never missed a flight until now. Had recent business with justfly (flighthub) before but now it changed for the worse.

I booked a flight to go to my country from Canada for new year vacation, however due to my father health condition I had to change my departure time two months earlier to go to my country sooner. I tried to call the provided phone call for customer services several times but it was a recorded voice message saying that due to number of calls they cannot connect me to agent sooner than 72 hours prior to my flight. and when I was choosing change bouton on my manage booking flight it was not giving me an option to change. so I had to cancel my flight and book another one for two months earlier departure and same return however I was charged 200$ from flight hub on top of the agency fees (200$ deduction) which I believe is not fair since the website was not giving me the change option and also I was not able to talk to an agent that day and it was just connecting me to voice recording. I wanted to email them but there is no email provided for this website.

I have fond memories of JustFly from years ago when they were great. I have been using their services since 2016 and used to enjoy exploring their flight rates. However, after my recent experience, I have decided to never use them again. I had booked a flight from Houston to DC and was shocked to find out that they had scheduled me for a return flight with an 11-hour layover. Unfortunately, I had to postpone the entire trip due to my mother needing surgery. When I contacted JustFly to make adjustments, they assisted me with the AA flight but directed me to Frontier to handle the return flight myself. Dealing with Frontier was a nightmare! I ended up paying a significant amount in adjustments and service fees, on top of the baggage and assigned seat fees. It was a complete joke! I understand that the airlines have had a difficult year, but as consumers, we have also faced challenges. This doesn't justify being taken advantage of when it comes to changes. If I had booked directly with the airlines, I wouldn't have encountered this issue. It was my mistake, but I will never book through JustFly again.

I don't know how I ended up on the Justfly website. I thought I was purchasing my flight ticket from another website, but it happened. I bought my ticket on June 20, 2021, for a flight to London on October 21, 2021. During that time, the other website changed the flight, and eventually, the airline canceled it. According to the information I received, I should be entitled to a full refund. My friends who booked directly through the other website received their refunds within two weeks. I have called the other website several times, but they keep telling me to deal directly with Justfly. They don't provide any information. I tried calling Justfly, but I waited on hold for over an hour and the call got disconnected. I couldn't connect with anyone to talk. I have also emailed them multiple times, but all I received were case numbers, with them saying that I need to wait to hear from the airline. I feel like I will never get my money back. This website should be taken down. Since this incident, I have read many negative comments about this company. Thank you for taking the time to read my complaint. I feel sorry for others. I could have used my money to help others or for personal needs. I feel robbed, violated, and simply ignored as if I'm not important.

I missed my flight due COVID-19 issues and when Io rebooked they charge me another 500 dollars when the booking for that day was 1200 dollars. The total amount I was charged is 1800, I need refund from them.

Completely ghosted when attempting to rebook from a cancellation due to covid. on hold 8 hours today waiting to talk to a customer service rep to 'reactivate' my credit. Very Frustrating, especially when I paid an additional $25 to get my flight credited. So, they not only have my full flight fee, but the additional $25 to rebook, and now I cant rebook. DONT give this company your business!

It took a few attempts, but the customer service team was really helpful in assisting me with obtaining a refund. I made a booking without being aware of the Hurricane season, and unfortunately, my bank account was hacked while I was stranded at the airport. Thankfully, I had purchased travel insurance and cancellation insurance. They promptly refunded the cost of my seat selection, but there was a slight issue with returning the ticket money immediately due to the fact that I had cancelled my original card. Nevertheless, I made a total of four phone calls over a period of 10 days. Despite being busy, the staff members were all kind and helpful. I am grateful for their assistance in getting my money back. Thank you to the customer service team.

I booked a direct flight in April 2020 from Philadelphia to Denver for Sept 25 through Flighthub and they put me with American Airlines. On Sept 25 I found out that my direct flight was cancelled because American Airlines stopped doing direct flights. I found this out after calling American Airlines theirselves. They stated they stopped doing this in August and that Flighthub should have notified me. I NEVER received a email from Flighthub because if I did I would have changed my flight. The day I went to fly out I looked up my iteneriary and Flighthub still sent me the original one I had from them. If I wouldn’t have called the airline itself we would have got on the wrong flight. I had to rebook my way home for another airline due to it being a direct flight. I would like to speak to someone to have them resolve this for me. I don’t think it’s right that I never got contacted about the change in my flight.

I have a pending refund, but it has been over 24 hours and still no update and I still have not received my money back.
When I was booking a ticket on flighthub, on the last page they deducted the grand total on my debit card, with a message that the flight I was booking was no longer available, and they promised a refund. But, It has been over 24 hours with no update or refund from flighthub, I have tried contacting their customer support and yet there was still no response.

I hadn't been feeling well and received pain pills from my doctor which were handling the pain well. Then discovered it was Rheumatoid Arthritis but I felt

well enough to travel so we booked a trip to Calgary. 48 hours prior to travel, my pain went through the roof. I wasn't able to even pick up a book. I cried myself to sleep the pain was so bad. We cancelled on the Friday for the Saturday flight. They have still not reimbursed us our $969.47. Cancellation Protection was $111.53. Not ethical business practices.

I don't fly and neither had my mother so I was online actually went through you guys. Booked the flight for Link's air booking reference jyj hlx September 21st flight number 19-510 for Miss Sue Ellen jancik. When I booked the flight for my mom you did not ask about carry on I had no place to mark that. I also had no place to request assistance since my mother has hard of hearing and had knee surgery and is unable to walk the best. Links was $99.01 you guys charged me $126.97 . I would appreciate being refunded for your service without we're not adequate. When I got to the airport I had to pay another $100 on top for her carry-on. Very very unhappy customer

I set up a FlightHub account to book a trip on 18 August 2023 with my email address as my username.

Since then, I have been unable to log in to my account because I forgot my password. All attempts to reset my password have been unsuccessful because the reset password emails from FlightHub never arrived in the inbox of, despite many attempts on several days.

I chatted with one of FlightHub's representatives and discovered that someone else's email address had been assigned to my account and all messages meant for me were being sent to that email address, thus compromising my account and rendering me unable to manage my account.

I have been unable to get through to their IT department to reset my account.

State of emergency due to wildfires declared for the destination of my flight, Kelowna BC.Booking flying from YYC to Kelowna August 20 to return August 26. Flight confirmation number [protected]. Airlines willing to refund my flight, but since Flighthub booked it, they can't refund my credit card which was not used. Flight hub refused to refund my flights although I have contacted them several times in connection with this issue.

I recently purchased tickets from Barcelona to San Francisco for the Vueling flight through your website. At the time of purchase, the seats were not assigned. I followed the link on your website to the Vueling website, as instructed, to assign seats; however, Vueling could not find my booking.

I went back to your website and spent almost an hour waiting for customer service, then another hour chatting with them, but they did not help. They told me they would get back to me within 48 hours, but nobody contacted me. A few weeks later, I had another chat with customer service, and again, they could not help and promised to contact me back within 48 hours. I never received any contact back.

I eventually figured it out myself, and now I know that the information on your website is completely wrong. It sends you to the wrong place. This caused me horrible frustration and anxiety.

I have been fighting with FlightHub for six weeks to try and get them to sort out a billing dispute the Air Canada - A/C added $600.00 to my visa card charges and then suspended my tickets when I complained. They said that since Flight Hub had booked it for me that I would have to deal with them (not A/C) in order to get it sorted. Customer Service has been TERRIBLE at both companies.

I have sat on "hold" waiting for the chat bot to transfer me to a real person, only to eventually be told that "they would look into it" but then do nothing.

ANY TRAVEL AGENT WOULD BE PREFERRED - EVEN IF IT COSTS YOU AN EXTRA $35.00 FOR FEES.

Hi this is naveed and I wanted to book a flight from Vancouver to Winnipeg and I made mistake while submitting ticket, and submitted from Winnipeg to Vancouver back (as I just arrived from Winnipeg to Vancouver). I wanted to correct that mistake and called them to change my flight to Winnipeg. They did not helped me at all and said your money is wasted now.

Following is the information of my flight

Name:naveed

Date of departure: 7:15 pm aug 6, 2013.

Lynx flight 514

Flighthub booking number: [protected]

Lynx confirmation number: 2D4GQM

I will never Look again with flghthub again. I booked for 5 people to travel to Florida and one of my son left early because of his exams, I tried to get hold of customer service agent but wasn't able to I wait. I waited for hours to chat with them. Because they're not available over the phone I even left my phone number to call me but never received any call.

To whom it may concern,

I have spent over 3 hours on July 20th, 2023, dealing with the Flighthub website and online with their associates. I am beyond frustrated! Here’s what happened:

I found a flight from Bilbao to Porto for my wife and me, entered our info and attempted to purchase our tickets. I received a message to wait while dots moved across the screen, then I was told that there was an issue with the transaction and it couldn’t go through. I was told to refresh and try again. I did that and in the meantime, I received an email from Volotea with boarding passes.

I was confused so I called Flighthub. The lady who answered said sometimes they don’t go through and that’s what happened. We then got caught off.

I called back again and spoke to a gentleman this time. He verified that the ticket purchase did not go through and I wouldn’t be charged on my Capital One card. He then went on to tell me that he could help me with the tickets. He told me a price of $122, which I thought was for both, which was for one. I didn’t realize the price difference until after giving him all the info. At that time, I declined his offer because I didn’t want to pay $100 more than I originally saw online. I told him I was going to shop around.

I found tickets on Expedia soon after and purchased them.

Next, I received an email from Flighthub, approximately one hour after first attempting to purchase tickets, saying the original purchase went through. I did not confirm this purchase because their website wouldn’t allow me to. I was also told by their customer service people that the purchase did not go through.

The last person I spoke to put me through to a supervisor who proceeded to tell me that the tickets couldn't be refunded because they had been purchased. I repeated the story to him indicating that I never was able to confirm my purchase because the website wouldn't allow me to and therefore never purchased the tickets. I was also told by multiple employees of Flighthub that the ticket purchase did not go through.

This seems like a no-brainer case to me. Flighthub and its website were at fault and I deserve my money back, 100%! I have now spent over 3 hours on an issue created by them. I would like this resolved immediately with a refund. If the charge does go through, I will be reporting a problem with it through Capital One. I also will be contacting the better business bureau.

I am hoping for an email back confirming that I will not be charged for the tickets I did not purchase.

Here is the confirmation number I was sent after being told the tickets weren’t available: [protected]

My name is Matthew Hildahl.

Thank you for your time and I would like this resolved immediately.