They charged me $225 to change information on my flight and when we went to check in they never change anything. At all. Jetblue customers serviced had to help. Then after my flight back they called to tell me they needed another $225 for the return flight but I was already home so i hung up on them. The airline were the ones to help change the flight information on my departing and returning flights at no extra cost. These people would not return my $225. The photo I attatched was the screen of us checking in and if you notice the birthday was never changed
Desired outcome: I would like my money back
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They charged me $225 to change information on my flight and when we went to check in they never change anything. Then after my flight back they called to tell me they needed another $225 for the return flight but I was already home. The airline were the ones to help change the flight info at no extra cost they said I was scammed. These people would not return my money.
Charging you $225 and then not delivering? That’s outright theft. You did the right thing by relying on JetBlue’s customer service, but you shouldn’t have had to go through that hassle in the first place.
You need to take a stand against this nonsense. Contact FlightHub again, but this time, make it clear you won’t be brushed off. Demand a refund for the $225. If they give you the runaround, go public with your story. Post about your experience, share that screenshot showing the unchanged information, and tag them. Let everyone see how they mishandled your booking and tried to squeeze more money out of you.
You’ve got the evidence, and you’ve got the right to a refund. Keep pushing until they make it right. You deserve better, and you shouldn’t have to fight this hard for something that should’ve been done correctly in the first place. Stand strong and don’t back down.